We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Air Conditioning Contractors

Burgess Heating & Air, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Burgess Heating & Air, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Burgess Heating & Air, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    3

    Average of 4 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Joe B

      Date: 12/10/2024

      I cannot say enough good on this Tech *****. He was knowledgeable, professional, polite, explained what he was doing( I have an auto mechanics background ground so I understood 96% of his description).He is a credit to his company that other techs should emulate. I will brag to my neighbors and highly recommend this young man to anyone asking about the services provided in my trailerhood.Thank You Burgess for having high ethics on your hiring standards and I will call you the next time I need services rendered. 5 stars is not enough. 100 would be better.VR *** ***** ??

    • Jane L

      Date: 10/14/2022

      Jane L

      Date: 10/14/2022

      Everything was very professional.**** did an excellent job. I will use again.

      Burgess Heating & Air, Inc.

      Date: 10/17/2022

      Thank you for the 5 star review!  We appreciated the confidence you have in our work.

    • Brigitte F

      Date: 07/26/2022

      Brigitte F

      Date: 07/26/2022

      I get a letter in the mail saying I'm due for my annual 18 point percision tune up. It's the first time in 4 years since I have heard from this company!!! I worked in AC business. This isn't how you run a business. 4 years to contact someone one, is unacceptable

      Burgess Heating & Air, Inc.

      Date: 08/02/2022

      Wow. After reviewing this non-customers history. We have not been there since 2002!! Letters (not a god given right) were sent in 2006, 2007, 2008, 2009 (twice), 2010, 2011 (twice), 2012, 2014 (twice), 2017, 2020 and 2022.

      This is a highly illegitimate comment/complaint that should be viewed as such.

      Brigitte F

      Date: 08/23/2022

      I was never contacted. This is not how you run a business

    • Pamela C

      Date: 07/08/2022

      Pamela C

      Date: 07/08/2022

      WHAT HAS HAPPENED TO ETHICS AND INTEGRITY? ******* sold and installed a new Trane AC unit 2 years and 1 week ago and justI paid $100 for a maintenance call on 5/27/22. The unit stopped cooling over July 4th weekend. The Occupant of the home is elderly with mobility issues. I called ******* and talked to answering service and requested emergency service. Never heard a word back... Occupant's grandson vacuumed out the drain line and it seemed to be working, thankfully. I called again for service after the holiday to make sure everything was okay because I didn't want it to happen again. ******* said they would send service out and clean the line for $165. Service came out...they replaced the capacitor and said the Fan Blower in the air handler was "BLOWN". The unit is off. Fan Blower is under warranty, but it's $595.00 labor to install new fan in Air Handler. After many phone calls to them ... on hold listening to their recorded speel about 10 Point 100% customer satisfaction I was told they had ordered the part but didn't know when it would come in. So no AC for my elderly tenant. Have to put her up in a hotel for who knows how long???
      SO... I called another AC Company I have used before. He said he would get the part the next day and install the fan motor. When he came out he found that THE FAN BLOWER WAS NOT BLOWN!!!!!! He did not have to replace anything!!!!! The thermostat was not attached properly. I have left messages for the manager to call me and with the owner, Mr ******* and have not heard one word back from either. He also stated that the installation was horrible as another reviewer stated. I have used ******* in the past but will never call them again. I recommend a second opinion if you do.

      Burgess Heating & Air, Inc.

      Date: 07/21/2022

      Unfortunately we were not able to take care of this customer in a timely and accurate manner. It is a rare occasion where we do not live up to our customers expectations.

      Our goal is to never leave a customer down, and do what it takes to do so. We did speak to her and apologized for the mishap.

    Burgess Heating & Air, Inc. is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.