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Business Profile

Insurance Agent

Beck Agency LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Insurance Agent.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/26/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    *** **** managed my policies for Home Owners Insurance, Flood Insurance and Auto Insurance. He stopped communicating with me in February 2023 and hasn't responded to any of my calls, emails or texts in the last 3 months. I have attempted to change policies because I sold my home and am changing insurance. Only *** **** can cancel these policies.

    Business Response

    Date: 05/26/2023

    I do apologize for **** ******* experience. We will touch base with her and handle the cancellation immediately.

  • Initial Complaint

    Date:04/06/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Had my home insured with this company. Sold my house July 2021. Still trying to get a refund for what was left on the policy. Took them until 3/22 to cancel the policy correctly and advise me I was due a $720 refund but never got a check. They don’t reply to phone calls or emails.

    Business Response

    Date: 04/11/2022

    ***** ***** **** ********************** ***** ******* ***** ** **** ***** ** *** **** ******************* *** ***** **** ********************** ******** *** *** **** * *** ******* **** *** *** ** ********* ******* ********* **********

     

    I can not open the link to see the complaint but I can only think that it is from a prior client, Justin Thompson. This is my reply regarding his issue. He posted on my business facebook page and this is my reply.

     

    ******* Thank you for your comment and I can understand your frustration but you did not let us know you sold the home until January of this year. We cancelled the policy upon request and your refund generated from the Carrier on 2/24. Plus I see multiple communications with you and my office. We will contact the carrier to see if the check has been cashed. I do find your comment to be misleading and disingenuous.

     

    Thank you,


    ***** ****

    Agency Owner

    Ph: 904-417-7717

    [email protected]

    **** ******

    Customer Answer

    Date: 04/11/2022

     

     Complaint: ********

    I am rejecting this response because: I emailed asking to cancel my policy on 07/21/21 and never received a reply.  I emailed again on 12/29/21 after making numerous unreturned phone calls.  When I did finally get to speak to *** **** he told me he was aware of my issue and had continued to delay it because he wanted to use it for training purposes for his other employees.  I just want my refund of $720 and I want to be done with this company.  It has been almost 7 months that I have been attempting to cancel this policy.  I have attached screen shots of both emails I mentioned above.  I can provide the actual emails if needed but I was unable to attach them to this message

    Regards,

    ****** ********

Beck Agency LLC is NOT a BBB Accredited Business.

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