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Find a Location

Coggin Honda of St. Augustine has 1 locations, listed below.

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    Business ProfileforCoggin Honda of St. Augustine

    New Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    7 complaints closed in last 3 years

    3 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 4/21/2022

    Years in Business: 38

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    2925 US 1 South, Saint Augustine, FL 32086
    BBB File Opened:
    5/3/2002
    Years in Business:
    38
    Business Started:
    1/1/1986
    Accredited Since:
    4/21/2022
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of MV40886 for this business, issued by Florida Consumer Services

    These agencies may include:

    Florida Consumer Services

    P.O. Box 6700

    Tallahassee FL 32399

    (800) 435-7352

    https://csapp.800helpfla.com/cspublicapp/businesssearch/businesssearch.aspx

    Type of Entity:
    Corporation
    Business Management
    • Jon Bittrolff
    Contact Information

    Principal

    • Jon Bittrolff

    Customer Contact

    • Jon Bittrolff
    Additional Contact Information

    Fax Numbers

    • (904) 797-6037
      Primary Fax
    • (904) 797-9107
      Other Fax

    Phone Numbers

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    7 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    3 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    ash k

    1 star

    06/21/2024

    A Very demeaning and insulting experience. THE Sales boss yells at me to "GET OUT" OF the dealership and threats with "JAIL time" ??? read along...Is it Racial Profiling? Illiteracy? or sales men wannabe DHS/border Patrol/ICE/Attorney generals but failed school?I am a south Asian techie on a work ***** ******************* please take a minute to reflect.I went to this dealership to look at a used car. Sales guy asks for my license and I provide it.Now he looks at my license very suspiciously points that it is a temporary license and it has only 1 year left.I ask him why he's concerned on the dates of my license and when it expires or temporary. He then takes my license and runs into sales room and all sales guys are speculating if it's real or contraband. I did not like it and I asked them to return my DL and told them, It's not fair . One guy takes me to another room and tell me they do it all the time and that financial organizations require this info to qualify for loan and all, I stop him and tell him my license is REAL-ID compliant fed validated. It is my credit application, credit worthiness and ability to pay based on which institutions lend. He says they do it all the time, I tell him this is profiling and discrimination and there will be legal consequences for it and I walked out.I went back to show my earnings just so that they SHOULD NOT JUDGE people. Now the Attorney General sales manager loudly YELLS at me saying , "they have to do all these checks and the ATTORNEY GENERAL has provided them the law and provision to do that". I asked him what statutory law? he YELLS at me - we don't have to tell you all that, "GET OUT OF HERE"(multiple times) and threats with "JAIL time". I quietly walked out, I know my limits as I am on their business premises. I leave it to the reader. Imagine what would happen to your personal info in the hands of people like this,with whome they may be sharing. Does this dealership expect to see immigration documents?

    Coggin Honda of St. Augustine Response

    06/24/2024

    This is *************************, the General Manager. I am sorry to read about your visit and I am very disappointed in the outcome. We value all our guests and want to deliver an enjoyable experience. I would like to express our team meant no harm in gathering and attempting to explain the process we follow transacting business while managing risk and liability. Unfortunately, many consumers are victim to identity theft which results in fraudulent transactions so we have checks and balances with software ID verifications as well as responsibilities to communicate information to our lenders. Obviously, you feel we fell short of this explanation, I do apologize. I would appreciate the opportunity to discuss the specifics of your visit. Please feel free to contact me directly at +1 *************).

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