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Business Profile

Online Shopping

The Vintage Gentlemen LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for The Vintage Gentlemen LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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The Vintage Gentlemen LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 25 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/07/2023

      Type:Product Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Comany texted me after a recent order asking me to "check out our new deals". I followed the link, which listed an item free of charge. I ordered the item, and paid for shipping, but recieved an email the next day that the order was canceled. No explanation or contact was initiated on TheVintageGenylemen's end, so I emailed them asking why offer the item for free if they were not willing to fulfill the order. I got a reply that this was a glitch their system, and the item should not have been listed for free I asked that they correct the website, which was still listing the item for free two days later. They denied the request and claimed I was being unscrupulous for trying to order the item they adveristed to me as free. Buyers beware.

      Business Response

      Date: 03/07/2023

      We had a promotion for a free bifold for a g customer that spends over $229. This is clearly listed on the website. The customer was able to search for a hidden product on the website and find the bifold at $0 without making any other purchase. We clearly ar list the terms of the free offer, and a purchase of $229 or more is required.

      Customer Answer

      Date: 03/08/2023

      I'm rejecting their response because it is not accurate. Their website still currently lists this item, and a few others as "Free", not as part of a promotion or sale, they are simply listed free of charge. I made no searches on their site, just followed the "check out our new deals" link they texted me. I've attached screenshots of a wallet, ring, flask, and bracelet, all listed for free. I've asked the company to correct the listings if they are not free. They refused. 

    • Initial Complaint

      Date:02/14/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased order in February 1 and included a purchase for 2-3 day expedited shipping. Requested update on order February 3 . Received update on February 6 indicating order should be processed by February 7. Sent follow up email on February 8 and still no response and still no item having completed processing. Card was charged for full amount on February 1.

      Customer Answer

      Date: 02/14/2023

      The Vintage Gentlemen Company refunded my money and sent the item, which was a very professional resolution

       

      ***** *****

    • Initial Complaint

      Date:12/19/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a ring for my husband. The ring was shipped and I needed to exchange it. The company will not respond to me nor tell me how to resolve this issue. Upon reviewing other reviews from past customers this business typically does this.

      Business Response

      Date: 12/21/2022

      We shipped the ring promptly as originally ordered and was delivered on December 5th according to tracking number ****************************** with ****. The customer ordered the wrong size and needed to exchange for a new size. On December 12th, we emailed a return label to the email on the order at ************************* in which the item to be returned and a new ring size sent out. The tracking for this return label with **** is **********************************. We are still awaiting receipt of the item, as verified by the tracking. We also sent another email today to with the shipping return label.

    • Initial Complaint

      Date:06/30/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of Transaction: 11/21/21 Amount of money paid to business: $90.96 Order number: 27215 Ordered item online, never received confirmation email. Emailed customer support x3 (no email back). Contacted representative through website on 1/26/22 and was told a Product Specialist would be contacting me for additional assistance regarding my order status and asking for my phone number and received order number at this time. Product specialist never contacted me. Only form of communication for customer service is email address currently. No phone number listed.

      Business Response

      Date: 07/11/2022

      Upon review, this item was refunded to the customer due to item being lost in transit. A screenshot of the refund notification to the customer has been attached. Thank you

    The Vintage Gentlemen LLC is NOT a BBB Accredited Business.

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