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Business Profile

Radiology

St Johns Radiology Associates

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Radiology.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/03/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My step-son was diagnosed with testicular cancer in April of 2022. In conjunction with his diagnosis and treatment he had two CT scans performed by St Johns Radiology Associates. 4/18/2022 - $325 4/19/2022 - $177 At the time of the scans, my wife was present with my step-son. They provided our insurance card and our step-son's drivers license before the provider would perform services. They performed the work properly, but did not bill our insurance company properly. We called several times and provided them the proper information. We also called with the insurance company representative to fix the problems. In addition, I updated the name and insurance information online on their computer system, but they continued to overwrite or not accept the correct information into their system. The billed the services using an erroneous name for my step-son, the wrong insurance company, and also indicated that my step-son was the policy holder and not my dependent. They sent the 4/18/2022, $325 for collection in December. They never contacted about us the inability to bill the insurance properly, other than sending a monthly bill that did not reflect any changes that we discussed with them over the phone.

St Johns Radiology Associates is NOT a BBB Accredited Business.

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