Business ProfileforOsceola Air, LLC

On March 11, 2022 I received a price from this company ($22954.00) for the installation of a new Lennox air handler, heat pump and thermostat. Since there needed to be modifications to the closet in which the air handler was to be located, an additional $700.00 (which was included in the price) was to be paid to their "handyman" who was to come and do ALL the necessary repairs after the installation was complete. I paid the initial deposit of 50% ($11,477.00) on March 11th. Installation went as scheduled on March 21 at which time I paid the remaining $11,477.00-both payments via credit card. On March 23, I called and spoke to Brooke to ask about the permit, which they failed to obtain even though it specifically states that the total price includes "Permitting/Inspection". A blank permit was subsequently obtained from Osceola County on April 4, after the installation was completed. Brooke also registered all 3 of the above with Lennox-my name and address were incorrect and I asked her to send in the necessary corrections and to date this has not been done according to Lennox. Two weeks after installation, after no response to my phone calls, voicemails, texts and emails, Brooke calls me and says "the handyman is busy so we found someone else to put the door on". I explained to her it was "not just a door" and that walls had to be removed and replaced to contain the insulation, the frame had to be repaired and painted and the ducts needed to be covered with screening because of the large gaping holes that were left. On April 7 a handyman, Matt came to replace the door but informed me he was not told about the other repairs. Zak, the owner arrived later that day and put a grate over the upper and lower existing ductwork, but failed to complete the remaining repairs including the subfloor which was left completely exposed. Zak has not responded to any of the outstanding issues to be completed nor arranged a final inspection with the county.