Complaints

This profile includes complaints for Luv-A-Lawn and Pest Control's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Luv-A-Lawn and Pest Control has 5 locations, listed below.

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  Luv-A-Lawn and Pest Control

  61 East 17th St Saint Cloud, FL 34769-4758

  
• 

  Luv-A-Lawn and Pest Control

  1198 Greenskeep Dr STE A Kissimmee, FL 34744

  
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  Luv-A-Lawn and Pest Control

  510 Marvin C Zanders Ave Apopka, FL 32703-5260

  
• 

  Luv-A-Lawn and Pest Control

  25 E 17th St Saint Cloud, FL 34769-4758

  
• 

  Luv-A-Lawn and Pest Control

  415 Richard Road Rockledge, FL 32955

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Called early Sept to set up service, was quoted a price, gave them my credit card information and was told someone would be coming out next week on Monday or Tuesday Sept 3 or 4th, and I would receive a call as to which day. No one ever showed up. I called a week later they told me I would be getting a call from *** who is the scheduler for my area. Received a call from ***. He said hes not the scheduler he read notes from my file something about I was quoted, I gave my credit card information to a company that will not provide services. I placed a call to a manager, and left a message on nine 9/16/24. I called back and told them I would be handling Issue through the Better Business Bureau. I dont know who I can trust with the company Ive been given so much conflicting information. They have my credit card number, expiration date and CCV #.

  

  Business Response

  Date: 09/18/2024

                    Luv a Lawn would like to deeply apologize for your recent experience in starting service with our company. Internal review does show there were errors in how your new account was handled, we are reviewing these errors and our processes to ensure this does not happen again.  We would like to make this right and resolve the issue to your satisfaction.  Our Brevard Branch Manager had attempted contact and left voicemails on 9/16/24 and 9/17/24 in an attempt to contact you and resolve the issue to your satisfaction.  We look forward to the opportunity to resolve this matter and make it right. Please contact our Branch manager at your earliest convenience. 

• Initial Complaint

  Date:01/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After being assured that by adding shrub treatment they would become even ****** and greener I immediately started expressing concerns after 2 applications that not only was I not seeing improvement but that my leaves were starting to fall off . I was told it was normal to kill off some of the leaves in order to make room for the new growth by more than 1 tech including ******* the manager so I trusted them. They claimed that they could see on the roots that the new growth was coming in and that I would see improvement by the next application approximately 2 months. I complained again in August and by September they had gotten even worst . ******* at this point agreed that their treatment had damaged my shrubs and could not give me an explanation but assured me that he would forward to upper management about getting my money back and replacing all shrubs. They continued to get worst as I waited for management . I asked to speak with the owners which I still havent heard from to this day. By October after a date was made to remove shrubs no one showed up and calls ignored. The office got me in touch with someone else and we discussed alternatives to replace my shrubs so that I would get a size and quality similar to what was damaged because they would not be able to find my current shrubs because they are too mature being that weve had them grow over 7 years to their current size . Unfortunately I was then put back to deal with ******* the following week who assured me that going forward everything would be taken care of properly. The pictures I requested from the Nursery were not up to par with what I was promised and wanted to see for myself . After finally going I was told some would have to be ordered b/c the ones in stock werent in good shape . After reiterating my wishes via text I was told he would forward to upper management . At this point I dont trust that they will replace my shrubs with the quality of size weve discussed many times before. .

  

  Business Response

  Date: 01/31/2024

  WE APOLOGIZE FOR ANY DELAY IN THIS MATTER BEING RESOLVED IN A TIMELY MANNER. IT WAS A PLEASURE TALKING TO YOU TODAY AND LOOK FORWARD TO MEETING YOU NEXT WEDNESDAY IN PERSON TO DISCUSS THESE MATTERS.

  Customer Answer

  Date: 02/07/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I appreciate the fast manner of responding and look forward to continuing. They took the time to explain to me what will be happening going forward to fix the issue .     
  
  Sincerely,
  *************************
  *************************

  Customer Answer

  Date: 03/21/2024

  I previously wrote a complaint seeking to get help after failed treatment to my shrubs repeadly was ignored to the point where they could not be saved . Immediately following the field supervisor reached out to me and came to my home with the manager. He assured me that everything would be replaced to my liking . He agreed to my demands of the size shrubs I wanted due to not being able to get back the same ones as before due to the maturity of the plants . He then asked if I could remove my review from the BBB website which I regretfully did in hopes that this would all be settled amicably . However since then I have not been able to get in contact with him and this have **** dealing solely with the manager that *** lost trust in before. It took several calls just to finally get the old shrubs replaced. We agreed on a certain height and quality that would be close as possible to what I lost and yet in still the small amount of shrubs they just planted does not meet those standards . In addition to the fact that they were not planted in the best way . His response as before was to deflect the blame on me by stating I approved of them instead of trying to find a solution. The other shrubs that were to be replaced in the front had to be re-ordered because yet again they were not acceptable . When I asked how long that would take he could not and still has not 6 days later been able to give me an answer . I made it very clear that I did not want shrubs that I had to wait years for and they agreed that it wouldnt be the case.

  I would like to be placed back in the position as close as possible to what they were before they were destroyed .

• Initial Complaint

  Date:12/17/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Under Luv a ***** care for a couple years now, my lawn has completely died. I have constantly had problems with this company, as well as many of my neighbors along the lake. I have spent a substantial sum of money for essentially a lawn that looks worse than before hiring **********. I am requesting the circled areas to be re-sodded, as you have not taken care of the lawn and you absolutely don't "luv" it.

  

  Business Response

  Date: 12/18/2023

  Good Morning,

  We apologize for any damage that we may have caused when it came to taking care of your yard as some things are out of our control. We thrive on customer service and tailer to *********** applications for each of our customers. I will be reaching out to you to set up a time to meet and discuss these concerns to see what we can do to remedy this situation.

• Initial Complaint

  Date:11/13/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired this company to take care of my garden since it was recommended by one of my friends, it was the worst mistake I could have made, instead of taking care of my garden what they have done is completely damage it, I gave them a healthy garden and they damaged it . I have 4 Italian cypress threes, they were big and beautiful, this Lawn a Lawn company with their treatment damaged them, I don't know what type of chemicals they used but one of the trees dried completely and the other three are also dying, I have been Contacting them to solve this problem and they told me that they were going to replace my dry trees with healthy ones, I have had this problem for more than three months and the only thing they tell me is that they are looking for a new tree to plant but they never do, They are super irresponsible, it has been the worst company I have ever met in terms of service and customer service. Also when I signed my contract they told me that my trees have a guarantee and they have not yet responded to me for the damaged garden.

  

  Business Response

  Date: 11/27/2023

  Mrs. ********** 

  We apologize for any delay in making this right as there were some difficulties in locating this specimen. We have been treating the ornamentals and have run into some issues with insects that are very difficult to control as well as cultural conditions that would not allow this Italian Cypress tree to flourish. Our tech has tried multiple attempts to help bring the tree back to life, but it was not salvageable. Our policy states that we do not replace trees, but we have approved this replacement due to the amount of time that has gone by, and no results have shown. We have already removed the tree that has died and placed the order to have the tree picked up this week. The nursery has been having problems locating the Italian Cypress tree of the same height but has finally got one in stock and will be getting delivered by the end of this week. Thank you for your patience and we look forward to rectifying this problem as soon as possible!

  

  Business Response

  Date: 12/11/2023

  Mrs. **********

  We apologize for any confusion within our written agreement, or the delay in getting this tree replaced in a timely manner. We will have the branch manager get in touch with you to discuss the agreement. As a reminder, please make sure to water the new tree every day for the first 30 days to ensure a proper root growth. Thank you for your business...

  Customer Answer

  Date: 12/17/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *********

• Initial Complaint

  Date:04/21/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 06/10/2022 I hired Luv a Lawn for lawn care. The service consultant Poveda P**** ***** ******** recommended a bi-monthly treatment for around $539 per year. On 03/21/2023 the same service consultant inspected the lawn stating that the lawn looks terrible. The company does not have a forum or a link for the customers to communicate their concerns (not sure why) The same day, I communicated the concerns with the company via (leave a comment link), Supervisor Franchie M**** ***** ******** inspected the lawn and recommended more water. The supervisor adjusted the irrigation panel system. On 4/20/2023 the Orange County Utilities Department notified me via e-mail+ call that the water bill was $292.55 due to the irrigation water consumption.

  

  Business Response

  Date: 04/24/2023

  Since beginning Mr. ******** lawn service, Luv A Lawn has provided multiple recommendations to improve overall lawn condition including; removing dead oak leaves, raising mowing height, and increasing watering. On every regular and follow up service, we have noticed that previous recommendations haven't been followed, as we document all turf conditions with every service. During our last manager inspection on the property, we spoke with Mr. ******** regarding his lawn condition and reiterated all of the notes from the previous services. Mr understood all recommendations and stated he will purchase the top soil needed to start giving the turf some improvement. Upon approval Mr also allowed us to adjust his irrigation system to the necessary watering times of twice a week for 30-45 minutes per zone starting at 3am. This follows all county guidelines and restrictions, updating the irrigation clock would also help the turfs condition due to the neglect that the customer has given our recommendations. In this industry, it is a known fact that has been re iterated to the customer that proper watering and mowing habits is just as important, as having a lawn care service. We would love to help Mr. ******** with his lawn, unfortunately if recommendations are ignored, it would be hard to notice the value of our service. Luv A Lawn and Pest Control's mission is to provide the best services possible and grow our company as a result of satisfied customers; the ability to properly irrigate the plant material is a must to provide the end result of the best services. If agreed upon by the consumer, Luv A Lawn will reimburse the customer $292.55 due to an increase of water usage. Luv A Lawn and Pest Control does not increase any watering without the customer's consent. 

   

  Customer Answer

  Date: 04/25/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  My understanding is that Luv a Lawn will reimburse me for the recent water bill for $292.55.

  Please note that:

  (1) Luv a Lawn did not provide multiple recommendations since the start of the lawn service. The supervisor (Mr. Franchie M****) provided the recommendation recently (March 2023) after the author contacted Luv a Lawn regarding the deteriorating condition of the lawn.

  The author has the paper copy provided by Luv a Lawn after their visits, there was no recommendations.

  (2) The customer (SK) consented to the increase watering, however it was INFORMED consent. I was not aware of the price tag of $292.55 or the consequences.

  (3) The lawn is still in deteriorating condition. The customer is willing to work with a Luv a Lawn to resolve that.

  I am stating the above point out of constructive spirit and out of concern for Luv a Lawn as I wish their business to correct deficiencies and grow. 
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:04/04/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We hired Luv a Lawn pest control Aug 1. Late September, their tech overshocked our lawn killing it. They have continuously put us off. I called the manager out approximately two weeks ago to replace the lawn. They have avoided us since and tried to use excuses. I have everything well documented and pictures.

  

  Business Response

  Date: 04/06/2023

  We apologize for any inconvenience that we may have caused. It was a pleasure speaking with you yesterday and I look forward to meeting with you Tuesday 4/11/2023 to further discuss your concerns so that we can remedy this situation.

  Customer Answer

  Date: 04/11/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  

  The owner came out today. He was extremely receptive to my concerns. He is going to remedy the situation. I’m very pleased with the outcome. 
  
  Sincerely,
  
  ******* **********

• Initial Complaint

  Date:03/10/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have used this company for the previous few years to treat my lawn and property. I had been happy with the service up until this complaint. I had let my pre-paid agreement with the company expire with the intention to have it lapse and cancel. On March 4th Luv-a-Lawn came to my property and provided a new treatment and charged me $80 for this service. I called the company three times but the calls all went to voice mail. Since it had been an effective means of communication previously I emailed the company on March 6th to cancel the service. However, two hours after cancelling the service via email they came and provided another service at $130.00. Unfortunately, on both instances I was not home, or did not see them come to the property to stop the service. They very seldom notify that they are on site. On March 7th I received an email informing me my account was cancelled. The following day I received a call informing me that I owed $210. I was informed that the service continues despite the end of the prepaid period without receiving notification of cancellation. I tried to explain my concerns to the person I spoke with from this company, but this was unsuccessful and frustrating. They repeatedly described their service like Netflix that it just continues every month. They explained they need notification of cancellation which I explained I provided. I paid the amount owing to avoid possible collections and informed the person that this is a predatory business practice and that I would be filing a complaint to protect other customers and attempt to recover the fees paid. I allowed two days to see if they would charge my credit card which they did yesterday March 9th. I would submit that a lawn service should not continue past the period of agreement without the expressed desire of the customer. In this case the intention was to let the service expire but in the span of two days I received bills totaling $210.

  

  Business Response

  Date: 03/16/2023

  Dear Valued Customer,
  
  I would like to apologize for the inconvenience and frustration this interaction may have caused, but we do appreciate your feedback and will use this information to improve our services. We do ask that each customer sign our agreement and initial next to specific statements regarding this issue. It states the following, "This agreement is for a minimum of 12 months and will continue thereafter unless terminated by either party. Termination of this agreement requires 30 days written notice. Any services scheduled within that 30-day period are due and payable. Customers Initials_____" The services completed were scheduled before we received any cancelation request and would have been due and payable for 30 days after the cancel request was received. We also sent out an annual pre-payment notice on 1/12/2023 with an outline of the cost for the upcoming year of services, because we offer a discount when each year is paid in advance. I apologize if the prepayment letter did not reach you. We do not stop providing services when customers do not pay in advance. They are billed after each service is complete. It is of the upmost importance to us that we continue to protect our customers lawn, shrubs, homes, and families from pests. Keeping the promise, we make with each agreement continues until we receive a written request to discontinue doing so. Again, we apologize for the frustration that this misunderstanding must have caused. Attached you will find a copy of the agreement.

  

  Business Response

  Date: 03/29/2023

  The agreement does not have a termination date as the customer states. The agreement states that the service continues until a written request to cancel is received from either party. A written request was not received, in which case, we continue services following the agreement as we do with all customers. The customer signed and initialed the specific statements as mentioned in the agreement. We as a company follow our promise to the customer as the agreement states, in which we did. It is unfortunate that the customer has come to a disagreement as to what the agreement states from over two years ago form service starting. In any case when cancelling in service, best practice is to review agreements between parties involved before discontinuing services. On behalf of the company, I apologize for the frustration the agreement has caused, we are bound by the agreement to continue services until either party receives written notice of cancellation. 

  If agreed upon, due to inconvenience, Luv A Lawn will meet in the middle and refund 50% of the last payment made for the 2 services performed. 

  Please advise. 

  Thank you.

  Customer Answer

  Date: 03/29/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:08/19/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired this company to get rid of my weeds. Almost a year later I still have them. I called complained and they said if I don't pay that they were going to put this matter on my credit report. A manger came out said yes he noticed that they still have weeds he is sorry that they told me they could get rid of them they can't but I still had to pay for the services because "hey your grass looks great". I said I'm not paying this is fraud. The lady in the office is very disrespectful when I call doesn't care about the issue says she can't even talk to me about the issue until I pay them. Now I have creditors calling me saying I owe this company for a service that was never rendered.

  

  Business Response

  Date: 11/17/2022

  Business Response /* (1000, 5, 2022/08/30) */ ON JULY 7TH 2022 MR.** REACHED OUT TO OUR CUSTOMER SERVICE DEPARTMENT CLAIMING THAT HE HAD WEEDS THROUGHOUT THE LAWN. MANAGER M DROVE TO THE PROPERTY TO MEET WITH MR. AND REVIEW HIS CONCERNS WHICH WERE NOT WEEDS, THEY WERE ACTUALLY SEED HEADS FROM DIFFERENT GRASSES THAT ARE GROWING IN HIS LAWN WHICH ARE UNCRONTROLLABLE (BERMUDA GRASS). AFTER EXPLAINING EVERYTHING TO MR. AND WE WERE ALL ON THE SAME PAGE, MR. * UNDERSTOOD. ALSO, TOGETHER REVIEWED SOME CONCERNS HE HAD WITH A COUPLE OF SHRUBS THAT WERE IN DECLINE ON THE PROPERTY WHICH MANAGER M EXPLAINED TO MR THAT THE MULCH AROUND THE BASE OF THE PLANT WAS SUFFOCATING THE PLANTS AND RECOMMENDED HE PULL THE MULCH AWAY. BEFORE MANAGER M LEFT THE HOME MANAGER M MENTIONED THE PAST DUE BALANCE ON THE ACCOUNT AND MR. SAID HE WOULD PAY, NO PROBLEM BUT IT WOULD HAVE TO BE ON FRIDAY. WE HAVE ALREADY BEEN VERY LENIENT AND UNDERSTANDING WITH MR. * WITH HIS BILLING BECAUSE OF THE CONCERNS WE THOUGHT HE HAD WITH WEEDS. FRIDAY CAME AND STILL NO PAYMENT. THE ACCOUNTS RECIEVABLE DEPARTMENT REACHED OUT TO MANAGER M TO SEE WHAT THE NEXT STEP WOULD BE AND MANAGER M DECIDED TO GIVE MR. * AN EXTRA WEEK TO PAY TO WHICH MR DID NOT. IT WAS AT THIS TIME THAT MANAGER M GAVE ACCOUNTS RECIEVABLE PERMISSION TO SEND THE ACCOUNT TO COLLECTIONS. A COPY OF THE SIGNED AGREEMENT AND THE SIGNED LAWN SURVEY DOCUMENTING THE UNCONTROLLABLE GRASSES(WEEDS) CAN BE PROVIDED UPON REQUEST. Consumer Response /* (3000, 7, 2022/09/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is false. Yes they did respond and yes the manager did show up. There was zero mulch around the bushes out front . The weeds they are stating they seen when their manager responded were the same as when I first called them for service and they told me they can get rid of them. The bushes have been treated for nearly a year and still are in the same condition. The responding manager told me he was sorry that the rep that came out in the first place told me their company can get rid of that particular weed because they can not. But I still have to pay them for services provided even though they where provided under false pretenses they were still provided. His exact words as well as the rude lady that answers the phone in their office stated the same. That is fraud. He only offered a free extra treatment on the bushes and the grass and told me " if I keep the grass short the HOA will not notice" I told him I'm not paying and if they put the balance on my credit report I will sue. I told them for months that I do not want their service and I want to speak to a manager. Yet while my wife and I were working they continued to show up provide their services anyway and place invoices on my door. Until I got fed up and argued with the rude lady who answers their phones. Word for word she kept threatening me "telling me I can't even talk to you about anything or escalate your call until you pay the past due balance. Then we will "humor" your complaints. Or I'll just put this on your credit report." Their response is 100% fabricated. Business Response /* (4000, 11, 2022/09/14) */ ***Document Attached*** UPON SIGINING UP WITH LUVALAWN AND PEST CONTROL, MR * WAS PROVIDED WITH A DETAILED GRAPH WHICH GIVES AN ANALYSIS ON THE CONDITION OF THE LAWN AT THE TIME OF THE SALE. ONCE THIS GRAPH WAS COMPLETED, IT WAS SIGNED BY MR. * CONFIRMING ALL INFORMATION ON THE GRAPH WAS ACCURATE. ON THIS GRAPH YOU CAN SEE THAT THE CONDITION OF THE LAWN UPON START WAS IN VERY BAD SHAPE. THE SECTION THAT DESCRIBES THE WEED POPLULATION IS CHECKED OFF FOR BRAODLEAF WEEDS AS WELL AS GRASSY WEEDS AND BOTH ARE DOCUMENTED AS HEAVY. YOU CAN ALSO SEE WHERE WE HAVE CHECKED OFF THE BOXES THAT SHOW THE LAWN HAS UNCONTROLLABLE GRASSES (BERMUDA, TORPEDO). THROUGHOUT THE TIME THAT MR.** HAD SERVICE WITH US WE WERE ABLE TO GET CONTROL OF THE VARIOUS WEEDS THAT WE ARE ABLE TO CONTROL. THE "WEEDS" THAT MR. * WAS COMPLAINING ABOUT AND USING ASS A CRUTCH TO NOT MAKE HIS PAYMENTS, WERE IN FACT NOT WEEDS... THEY WERE THE UNCRONTROLLABLE GRASSES AND SEED HEADS OF THOSE UNCONTROLLABLE GRASSES. AT NO POINT DURING THE TIME MR. WAS A CUSTOMER WITH US DID HE CALL TO MAKE A COMPLAINT ABOUT THE "WEEDS" IN THE LAWN. IT WASN'T UNTIL HIS ACCOUNT BECAME DELINQUINT AND PLACED ON HOLD THAT HE MENTIONED HAVING CONCERNS WITH "WEEDS". WE NORMALLY DO NOT PROVIDE SERVICE TO CUSTOMERS WHEN THEIR ACCOUNT IS PLACED ON HOLD BUT WE MADE AN EXCEPTION FOR HIM BASED ON THE FACT THAT HE AGREED HE WOULD PAY THE PDB ON THE UPCOMING FRIDAY. IN ADDITION TO THE APPLICATION, WE AGREED TO PUT IN A TWO WEEK FOLLOW UP TO CHECK ON THE "WEEDS" AND ENSURE THEY WERE DECLINING. WE COMPLETED THE REGULAR SERVICE AND THE FOLLOW UP 2 WEEKS LATER AND STILL NO PAYMENT WAS MADE. IN GOOD FAITH WE WENT AHEAD AND COMPLETED THE LAWN SERVICE THAT WAS DUE IN JUNE AND ALSO CHECKED FOR ANY REMAINING "WEEDS". WE CONTINUED TO MAIL STATEMENTS AND LEAVE VOICEMAILS LETTING MR. KNOW THAT HE HAD A BALANCE THAT NEEDED ATTENTION. MR.** CALLED BACK ON 7/7/2022 AND WE NOTIFIED HIM THAT HIS ACCOUNT WAS IN COLLECTION STATUS. AT THIS TIME MR. R STARTED YELLING AND CUSSING AT OUR REPRESENTATIVE STATING IF WE SENT HIM TO COLLECTIONS, HE WOULD CONTACT HIS LAWYER. IT WAS AT THIS TIME THAT MANAGER M WENT TO THE PROPERTY TO MEET WITH MR.** AND SEE EXACTLY WHAT WAS GOING ON WITH THE LAWN. MANAGER M DID NOT FIND A SINGLE WEED IN THE LAWN AND EXPLAINED TO MR. * THAT THE "WEEDS" HE IS HAVING ISSUES WITH ARE IN FACT NOT WEEDS BUT THEY ARE UNCONTROLLABLE GRASSES AND SEED HEADS OF THE UNCONTROLLABLE GRASSES WHICH WE DO NOT HAVE CONTROL OF. MR SEEMED TO BE UNDERSTANDING AND ASKED HOW HE CAN KEEP THE HOA OFF HIS BACK BECAUSE THE HOA SEES THE TALL SEED HEADS WHEN HE DOESN'T MOW RIGHT AWAY. WE MENTIONED THE ONLY THING WE COULD RECOMMEND WITHOUT HAVING TO REPLACE THE SOD WOULD BE TO MOW MORE FREQUENTLY SO THE HOA DOES NOT SEE THE SEED HEADS POPPING UP. AT THE END OF THE CONVERSATION, MR. * AGREED TO PAY THE BALANCE ON THE ACCOUNT THE FOLLOWING WEEK WHICH MR. DID NOT. AT THIS POINT HIS ACCOUNT WAS SENT TO COLLECTIONS. ALL SERVICES WERE PERFORMED IN GOOD FAITH. A DETAILED SURVEY IS ATTACHED FOR YOUR REVIEW. Consumer Response /* (4200, 18, 2022/10/11) */ This company has zero remorse for their entering into a contract with me under false pretenses. They told me they can get rid of the weeds. Months months later I still had weeds and my shrubs were not only in bad shape but worse. When their manager came to my home to asses my grievance (after months of calling and complaining with nothing but rude employees answering the phone) he stated the type weed I have they can not get rid of. So I was obviously paying for a service that would never have worked in the first place. His answer was keep your grass short the HOA will not notice the weeds and as far as the bill due they still treated my grass and I had to pay. I told him leave I did not agree with him at all as what is being stated. They offer no apology and I am not the only resident in the neighborhood that has dealt with this same issue from this same company. They are threatening to put the bill on my credit report. This is FRAUDULENT! Business Response /* (4000, 20, 2022/10/13) */ AS STATED PREVIOUSLY- UPON SIGINING UP WITH LUV-A-LAWN AND PEST CONTROL, MR R WAS PROVIDED WITH A DETAILED GRAPH/SURVEY WHICH GIVES AN ANALYSIS ON THE CONDITION OF THE LAWN AT THE TIME OF THE SALE. ONCE THIS GRAPH WAS COMPLETED, IT WAS SIGNED BY MR. * CONFIRMING ALL INFORMATION ON THE GRAPH/SURVEY WERE TO BE ACCURATE. ON THIS GRAPH/SURVEY YOU CAN SEE THAT THE CONDITION OF THE LAWN UPON START WAS IN VERY BAD CONDITION. THE SECTION THAT DESCRIBES THE WEED POPLULATION IS CHECKED OFF FOR BRAODLEAF WEEDS AS WELL AS GRASSY WEEDS AND BOTH ARE DOCUMENTED AS HEAVY. YOU CAN ALSO SEE WHERE WE HAVE CHECKED OFF THE BOXES THAT SHOW THE LAWN HAS UNCONTROLLABLE GRASSES (BERMUDA & TORPEDO). MR UNDERSTOOD, AS DOCUMENTED ON THE LAWN SURVEY PRIOR TO STARTING SERVICES WITH LUV-A-LAWN, UNCONTROLLABLE GRASSES SUCH AS BERMUDA AND TORPEDO CAN ONLY BE CONTROLLED USING A "NON-SELECTIVE HERBICIDE" KNOWN AS ROUND UP. LUV-A-LAWN AND PEST CONTROL DOES NOT OFFER ROUND-UP SERVICES. ALL BROADLEAF WEEDS AND GRASSY WEEDS AS DOCUMENTED WERE TREATED WITH EACH SERVICE. AFTER OUR INPSPECTION WE FOUND BROADLEAF AND GRASSY WEEDS WERE "LITTLE TO NONE" HOWEVER, AS DISCUSSED, THE BERMUDA AND TORPEDO WERE STILL VERY MUCH VISIBLE AS THESE UNCONTROLLABLE GRASSES WERE THE CONSUMERS CONCERN, "AFTER SERIVCES WERE STARTED"; AGAIN, LUV-A-LAWN CAN NOT CONTROL BERMUDA AND TORPEDO. ALL SERVICES WERE PERFORMED IN GOOD FAITH AS AGREED UPON BY BOTH PARTIES. ANOTHER COPY OF THE AGREEMENT AND SURVEY SIGNED BY THE CONSUMER CAN BE PROVIDED AT THE CONSUMERS REQUEST.

• Initial Complaint

  Date:05/28/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  LUV A LAWN - Pretend to take care of lawns but are just after the money. We had our St. Augustine lawn replaced due to bugs, etc and installed new Zoysia on treated soil so there were no weeds. Installing new Zoysia grass our worries were over. WRONG! At first looked great then we hired Luv a lawn thinking that would protect our investment in the new lawn. We purchased a reel mower to ensure the grass was mowed correctly. 2016 they said they understood Zoysia and that would ensure a good healthy lawn with no weeds. As time went by the lawn went worse, areas died, weeds thrived. Now Luv a lawn said that it would be better in a couple of weeks but no improvement, then each time we complained saying in the fall or in the spring it will improve. After a couple of years they said it was the neighboring land that was allowing weeds to come to our grass. Early 2022 the manager came and proposed that in 3 months everything would be good. Again weeds and non 'normal' grasses continue to flourish. Then last week they called and said they couldn't do it and were cancelling our agreement. What a failure and what a disappointment. We spent $3,000 with them for a nice lawn and finished with a worse lawn than when they started. DEAD GRASS, PROLIFIC WEEDS, BAD GRASSES and $3000 less.. DON'T USE LUV A LAWN

  

  Business Response

  Date: 07/01/2022

  Business Response /* (1000, 5, 2022/06/07) */ In good faith, Luv A Lawn and Pest Control performed every extra service we could to accommodate the customers' expectations. As previously noted, and mentioned numerous times to the customer, the property is between two vacant lots that are covered with nothing but weeds, that Luv A Lawn and Pest Control can not control or stop from intruding into the customers property. The customer cancelled their shrub service in October of 2019, making their only service a every other month lawn treatment (six times annually.) Since the cancellation of their shrub service, Luv A Lawn has performed "twenty-two" free services in attempt to meet their expectations with never having any gratitude for the Luv A Lawn family. Luv A Lawn has written off numerous amounts of invoices for never meeting their expectations as well. On many occasions the customer would call in using vulgar language and demanding what must happen, making our office associates weary of answering their calls due to the vulgar language and their demeaner. Again, Luv A Lawn and Pest Control performed every extra service we could to meet their expectations, costing the company thousands showing the customer no matter how much effort we put into their property, it is not possible to have a 100% weed free lawn due to the "two vacant lots on each side." Our services are "weed control," not "weed elimination." At no time will there be any "refund" or "sod replacement," as the property is in good condition. We have documented photos to your account for review. All services were performed in good faith and according to our contractual obligation.