Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/21/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase on July 6 for their Blueprints program. My concerns are centered on significant misinformation provided during the sales & marketing process, which has led to unmet expectations and dissatisfaction with the product. The sales materials and presentations contained several claims about the product's benefits and capabilities that were misleading. The information provided during the sales process did not accurately reflect the product's actual content and utility. Despite my diligent efforts to utilize the provided resources, the product failed to deliver on the key promises made during the sales pitch. This has resulted in a substantial gap between what was advertised and the actual value received. According to ************************ (***) guidelines, businesses are required to provide truthful and accurate information about their products. The misleading information provided by **************************** affiliates constitutes deceptive advertising, which is a violation of these guidelines. I initially contacted Legendary Marketer's customer support to request a refund based on the misinformation provided. Despite my detailed explanation and references to the *** guidelines, my request was denied multiple times. I received responses that reiterated the company's standard refund policy and highlighted various support resources, which do not address the core issue of the initial misleading information.

  Business Response

  Date: 06/03/2024

  Hello *******,

  Thank you for bringing your concerns to our attention. Our records indicate that on 5/20/24 you did reach out requesting a refund, and our Support team had sent you a Refund Form on 5/21 to fill out so we could thoroughly investigate your concerns and request. We do see that you have completed this form and our team is currently reviewing and investigating your concerns. Please feel free to contact our ****************** at ********************************** for an update or for more information. Thank you for your time.

  Customer Answer

  Date: 06/03/2024

   
  Complaint: 21734558
  
  I appreciate your response; however, I must reject it as a resolution has not yet been reached. 
  
  Sincerely,
  
  *************************

  Business Response

  Date: 06/04/2024

  Hi *******,
  
  Our Support Team will be in contact with you directly with an update to their investigation of your concerns. Again, thank you for the opportunity to work with you to resolve this matter.

  Customer Answer

  Date: 06/04/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:05/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I purchase legendary marketer blueprints for $2500, I expected way more than what I received. However, I did notice something very strange. One day, I caught a video where **** was counting checks and how much those checks added up to. Those checks were almost $50,000. The checks were coming from places like Click Funnels, and Aweber. I suddenly realized that his program was telling people to get account accounts with ClickFunnels and a ******, and he was making commission from his students, before his students even made a sale. This is a scam. The education is outdated with many videos from 2014 (said by the person in the video) and ********************* and dimes his students, by telling them what systems to purchase, then collecting from those systems. I want a refund from this company. I paid them $2500, and at least 6 months of Aweber and ClickFunnels. This isnt right.

  Business Response

  Date: 05/16/2024

  Hello ******,
  
  Thank you for taking the time to express your concerns. We do see that you contacted our ****************** on April 30th requesting a refund of the Business Blueprints Starter Package you purchased on July 25th, 2023. Due to the length of time since purchase and being outside of our 14 day refund period, we sent you a Refund Request Form and asked you to fill it out with all relevant information so we could further investigate your complaint. As of May 16th, we have not yet received a completed form from you. Please complete this form at your earliest convenience, or reach out to our Support Team at ********************************** so they may provide you with the link to the form again. Thank you for your time and we hope you have a wonderful week.

• Initial Complaint

  Date:04/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought the $7 course May 8, ************************* learning the business when I had the zoom meeting with the advisor he made it seem like the only we I could make it was by buying the BLUEPRINT, so on June 12 I figured how I would ne making payment but it wasn't worth it because I made about 70 the whole time with promises that I would be making thousands in the months to come. Now in April 2024 $70ish was all I made. Bad business practices

  Business Response

  Date: 04/19/2024

  Hi ******,

  Thank you for reaching out regarding your concerns. We do see that you purchased the ******************* Business Blueprint on 6/12/23 and were put on a payment plan. You paid $2,000, but the remaining balance of $500 was unpaid. The last communication we received from you was in August of 2023 regarding your affiliate welcome videos, and we have not received any complaints or refund requests. At this time we please ask you to submit your complaint and request through our *************************** at ********************************** so our team can fully look into your situation and assist with a resolution. Our Support Manager will be looking out for additional communication from you regarding this matter. Thank you for your time.

  Customer Answer

  Date: 04/22/2024

   
  Complaint: 21531391
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:03/29/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have purchased a digital course from Legendary Marketer whos starting price is only $7, but they convince you to buy the business blueprint package for $2500 which I unfortunately did in January. The course has a 14 day refund, but the amount of content inside of the course is impossible to go through within that period of time, so you can see if you actually got some value out of it. Eventually the whole course is very misleading and confusing, and their whole point is to get you to take those blueprints and make you their affiliate - which is what all their students are doing. So I realized that I would have to scam people (as they did to me), telling them to buy some digital course for only $7 but eventually knowing they will be receiving and upsell of $2500. So it didnt feel right for me, and I just gave up from the course and didnt want to continue implementing anything from there. Now I asked them to get the refund of the same, as I simply dont see the value, and I received an email back saying its rejected as its out of 14 days period. The worst part is that I know for a fact that they were offering refunds to people even outside those 14 days, and that happened just few days back (2 friends of mine got it back), and now all of a sudden they are rejecting saying that they are upholding their principles and ethics. I want to understand how can they choose to whom are they giving refunds, and are they allowed to implement different rules to different people. Because if those 2 people that I know (and wrote the same reason for refunds) got their money back, then I should too.

  Business Response

  Date: 04/19/2024

  Hi ******,

  Thank you for reaching out regarding your concerns. We see that our Support Team was able to assist you further and that you were provided with a satisfactory resolution on April 8th. Please feel free to contact us directly at ********************************** if you have any other concerns or matters that you would like addressed. We appreciate your patience while we worked directly with you to get this resolved. Thank you for your time.

  Customer Answer

  Date: 04/22/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************************

• Initial Complaint

  Date:03/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 2023 was when this purchase occurred. I was told If I followed this $7 challenge, I would make money online by being an affiliate for a bunch of popular companies. I was completely shocked by the upsell as I was told repeatedly it only cost seven dollars to learn this information. and felt I was very strongly coerced and misinformed in the way they handled this entire transaction.. I was pregnant and told my advisors that I really needed to make money used back to my advantage to purchase the $2500 upsell. I also paid another $1500 on top of that to a business entity of an LLC, which I could have done at a lot more affordable price . literally on day 15 I regretted it once I had gone through their 15 day challenge program but their policy is to only refund you before the 14th day.. I have been fighting with my credit card company for months over this, and they are currently paying blasted on the news for their unethical marketing tactics. I honestly just want my money back . never promoted them not even for a day once I got set up and realized it was so dishonest and unethical. They are being blasted all over the news right now and I know its so many people that got their money back and I dont think its fair but I havent gotten mine back. Thank you

  Business Response

  Date: 03/28/2024

  Thank you for your feedback. We want to express our commitment to ensuring fair and honest transactions for all our customers and if any wrongdoing did occur, that we make it right.

  We see that you recently requested a refund 10 months after your purchase, which as you said, was prompted by the negative news story you saw where claims and accusations were made against.

  Because of the negative news story we have received several refunds requests where claims were made against members of our team, which upon further internal review, we have proven to be false.

   However, we would be happy to escalate your request to our leadership team and complete a thorough verification and validation process to address your concerns effectively and take appropriate action.

  We will reopen and respond to your recent customer support ticket to address your concern. Please look for our communication to you via email in regards to this and we look forward to a resolution.

• Initial Complaint

  Date:01/22/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been doing affiliate marketing with legendary for sometime now. There has not been any sales made yet I continuously talk to potential customers and I am gaining followers consistently.Recently I had someone go through my link and purchase the $7 dollar course. Though I was not credited for the sale. I reached out to Legendary support and the representative told me that they signed up through another affiliate. I knew this wasn't true because I was in direct communication with this person and they told me they used my link. When I sent screenshots over to the representative she said that they operate on a "Last Touch" system so the last link they clicked on would be under that affiliate. But this person did use my link and I have screenshots of this person explicitly saying they used my link. I did some digging into this matter and have come to find out that Legendary has cookies attached to affiliates. So say if someone sees a video of an affiliate and clicks on it. That person then gets exposed to other affiliates and decides to purchase from someone else. Well the initial video they clicked on is cookied to that person. So, even if someone purchased from you the other affiliate is making the commission. This is all over tiktok and more people are coming out saying they are not being credited because the person "signed up through another affliate". This is unfair and unethical.

  Business Response

  Date: 02/21/2024

  Dear ******,
  Thank you for bringing your concerns to our attention through the Better Business Bureau. We appreciate the opportunity to address the issues you've raised regarding your experience with our affiliate marketing program.
  At Legendary, we are committed to operating our affiliate program with integrity and transparency. We want to assure you that we do not favor any affiliate over another. Our system is designed to ensure fairness and accuracy in tracking and attributing sales to our affiliates.
  Regarding the "Last Touch" system you mentioned, it is indeed the method we use to attribute sales. This model is implemented to give credit to the affiliate whose link was the last clicked by the customer before making a purchase. This approach is a standard practice in affiliate marketing, aimed at ensuring that the affiliate who most directly influenced the purchase decision receives the commission.
  We understand your concern about a sale that you believe was wrongly attributed to another affiliate. We take such matters seriously and are committed to investigating them thoroughly. In cases where discrepancies are reported, we rely on technical data, including cookies, to determine the sequence of events leading to a sale. Cookies are used solely for the purpose of accurately tracking and attributing affiliate sales, ensuring that the last affiliate link clicked is credited for the sale.
  We understand your frustration regarding the sale you mentioned not being credited to you despite your direct communication with the customer. However, it's important to note that our system relies on tracking the last affiliate link clicked by the customer, which may not always align with their verbal communication. If you do have any additional information to provide regarding this specific situation we will gladly investigate it further.
  Please rest assured that the information circulating on TikTok regarding our affiliate cookies and commission attribution is inaccurate. We are committed to ensuring our affiliates are fairly credited for their efforts in promoting our products.
  We value your participation in our affiliate program and are here to support your success. Please reach out to us directly at ********************************** so that we can address your concerns more personally and swiftly.
  Thank you for your understanding and cooperation.

• Initial Complaint

  Date:11/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March 12, 2023 $2500 Said theyd teach how to make $ doing affiliate marketing. They get your $$ then ignore you. ***** then left with nothing but no money. They refuse to refund me

  Business Response

  Date: 11/30/2023

  Hi ********,

  We are sorry to hear that you are displeased with your purchase of the Blueprints on 3/12/23 and would like to address your concerns and support you with the product you purchased. We do see that you on 9/22/23, you reached out to our Support team requesting a refund and they let you know at that time that there was a 14 day refund period of this purchase. Prior to that, we do see that you contacted our us in regards to being confused on how to set things up and we directed you to our live Support calls that we do Monday through Friday and how to get registered for those calls. On these calls, our Marketing Team provides live support for questions regarding the training that you received from the purchase of the Blueprints. We also offer a Success Guarantee that is included in the contract you signed, which is listed below. We look forward to being able to help support you in your journey and are here to help guide you along the way. Please reach out to us as ********************************** to take advantage of those additional calls, ask any questions, and if you would like to take advantage of the Success Guarantee.

  Success Guarantee: Legendary Marketer and the leadership team wants you to succeed and has created a very comprehensive program, that if followed and executed on, they are confident you will see results. However, if for some reason you dont, ** wants you to do everything in their power to help make that happen. In order to keep people from dishonestly booking up the time of our leadership team, we have some criteria in place to redeem the success guarantee, which is outlined here: In order to redeem the success guarantee, I understand I must attend and consume all the training Ive purchased, both live and digitally delivered, and follow the instructions in full. After doing that, and then taking at least 90 days of consistent action, if I have not made my first sale I can email support and request to redeem my success guarantee. At that time I will be given an education completion questionnaire and asked to show proof of my efforts. Once that is submitted by you a 30-minute complementary success session will be coordinated on an on-going weekly basis until I make my first sale.

• Initial Complaint

  Date:03/22/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on 1/31/2023 I purchased the blueprints to legendary marketer. I put in the effort, attended the day in a decade workshop on March 3rd because that was the first time that I could make work in my schedule with my full time job. I spent the weeks leading up to it, watching the videos and trying to understand the process. I reached out to a few affiliates with questions I had and could not get precise/directs answers. I realized that this is not something I want to pursue. I got my domain up and I was working through the *********** website(that I need to cancel) I simply just want a refund. I have heard from many affiliates that the blueprints take many months to get through and **** after a year, the blueprints contain so much that they have not gotten through it.

  Business Response

  Date: 04/10/2023

  Hi ******,

  We have made several attempts to reach you after receiving your request for your 'Success Guarantee' part of the contract which allows us the opportunity to provide you with one on one coaching. You should have received an email from our Director of Marketing, *****. We have not received any additional responses from you at this time, nor did we receive any direct request for a full refund of the product that was purchased back in January of this year (which does have a 14 day refund policy). We would love to be able to work with you in order to help provide a resolution to your complaint. Please respond to the email, or email us directly at ********************************** and wonderful customer service team will be able to assist you further, or connect you with the right person. Thank you for your time.

• Initial Complaint

  Date:02/07/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I elevated concerns of Legendary Marketers to ************* who prospects you for this company. I made the purchase of $2,500.00 US Dollars on 01/04/2023. The sales pitch was good. But I quickly learned as a 8am-4:30 pm worker, that the only live support you get is 1pm EST. I wrote to customer support several times with tons of questions after completing their 15 Day Challenge as I know nothing about affiliate marketing. I received no reply nor a reply to have my one-on-one mentoring included in the price be after 4:30pm which I requested to customer support. After repeated emails I got no reply. I completed what is called a Decade In a Day zoom on 2/3/23 which was not teaching anything except how to make an e-book. At this point I knew this was a scam. I immediately wrote for a full refund. In which Legendary Marketing discloses there is a 30 day refund after the 15 Day Challenge. I got a reply back from a woman named ***** and ************* stating the refund request has to be within 14 days of purchase. Which is rediculous because the main course itself is 15 days. Secondly, I have given you the ****** Link below which states Legendary Marketer states their refund policy as follows:********************************** > delivery-refund-policy Refund Policy - Legendary Marketer********************************** delivery-refund-policy Member has THIRTY (30) Days from the date of the original purchase to request a refund for the 15-Day Online Business Builder Challenge.I have since removed my credit card as Legendary Marketer is attempting to charge my card a $30.00 monthly subscription fee which was not disclosed to me when I made the purchase. Ony upon demanding a full refund on Friday 2/3/23 did I hear from customer support. I have uploaded receipts including Legendary Marketer 30 Day Refund Policy right from their own website.The outcome I am expecting is a full refund of all charges.Best Regards.************************

• Initial Complaint

  Date:12/13/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the Blueprints for Legendary on April 6, 2022 which cost **** dollars. I have been promoting Legendary for 6 months putting in hard and consistent work. One of the main things legendary stand by is that if you put in hard work you will receive results which is something I have done. Within these 6 months I made absolutely no money. I reached out several times to my BPA and customer support on live chat asking if there are any way I could improve my accounts and how to make them better in order to start making sales. I implemented all the strategies they provided and reviewed the blueprints several times. After the 6 months I was so disappointed and decided to ask for a refund. This wasnt allowed however they offered me a marketing training session. It is now 2 months later and I have decided to ask for another refund and it was declined again - they stated once again that the refund policy is only 14 days. 14 days is not enough time to review the training library that is provided with legendary. People need to be given more of a chance to see if this is something they want to invest into. Especially since i felt pressurised into purchasing it due to the special offer on day 5 and I felt as though I was missing out if I didn't purchase. **** is a lot of money to lose out on especially at these difficult times. I really don't understand why a refund can't be offered - I have made absolutely no money promoting legendary . I put in consistent hard work for 6 months posting every single day. It's unfair that yous can't come to a compromise. I don't want anymore training and I don't plan to use this training going forward. I really would appreciate my money back.

  Business Response

  Date: 01/16/2023

  We were terribly sorry to hear about ***************** dissatisfaction with our products and services. As ************* stated in her complaint, she did request a refund that was denied due to the length of time that had passed since the original date of purchase. We have been working directly with ************* to find an acceptable resolution, and this time we have come to an agreement of issuing a partial refund. This refund will be processed via wire transfer due to the account used to purchase no longer being open. We appreciate being able to work directly with ************* to find a resolution. Thank you.