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Business Profile

Apartments

Emerald Pointe Apartments

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/11/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Maintenance and staff do not help with anything. Anytime you call for help they hang up on you and dont help. Maintenance left a key in my door and went into my apartment without an open maintenance request. They do not want to do anything about it. I have both of my keys and never got a spare made. They told me thats not a maintenance key and just didnt care to help. Then tried to charge me to change my locks.

    Business Response

    Date: 11/01/2023

    We are in receipt of the complaint and after a thorough investigation into the residents account we have determined that we have fully complied with ******* law, the lease agreement and with the residents request before this complaint was submitted. When our office was first notified of the residents inquiry, we reviewed the key log to only find her key had not been pulled from the secured location since the previous service issue was completed two months prior (contrary to the residents claim). It was determined that the resident must have left the door unlocked or open but our copy was not utilized. Our office did in fact offer to have the locks changed for a fee (much less than calling a locksmith) because we were not negligent. Since this complaint, management has offered to waive the change lock fee and replace free of charge and the resident accepted and is satisifed. With that said, there are currently no open items to attend to and this matter is deemed as completed.  

  • Initial Complaint

    Date:06/08/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 6/6/20 I called the leasing office and was told they had an available apartment for immediate move in. I put in the application and gave my 500.00 deposit cashiers check. After filling out application, Paying my application fee I got a call from the new girl in the office (Ashley) who was very sweet and professional, she explained my application was denied. I asked to speak with the leasing manager Tiffany, as Ashley couldn't give me the denial reason and was in training so couldn't really help. Tiffany , The leasing manager got on the phone VERY RUDE that my application was denied because of my "background". While Im speaking with her im reviewing my report Which only has criminal traffic tickets under criminal history. I am asking Tiffany to explain WHY it was denied as I am looking at the report and it SHOWED. She became very ignorant and started saying stuff to DEFAME my character, screaming that it shows me registered as a sex offender! I was APPALLED! Saying all this inaccurate stuff in front of everyone in the office, and refusing to look at my report and take the time to explain. I went to the office with my report and proof of all the "charges" showing it was traffic tickets and to find out why i was denied and MORE why was I being called a sexual offender (WHICH IS NOT TRUE) She must have got her applications confused BUT HAD NO PROBLEM DEFAMING MY CHARACTER BECAUSE SHE DIDNT WANT TO TAKE THE TIME TO GO OVER THE RESULTS! OF COURSE WHEN I WENT TO THE OFFICE SHE WAS GONE FOR THE DAY, I SPOKE WITH OBRIEN WHO WENT OVER REPORT AND CONFIRMED ONLY CRIMINAL CHARGES WERE CRIMINAL TICKETS. TIFFANY IS VERY UNPROFESSIONAL AND CANT BE BOTHERED TO DO HER JOB WITH PROFESSIONALISM. I AM REQUESTING MY 75 APP FEE TO BE REFUNDED AND TO BE COMPENSATED FOR THIS MANAGER DEFAMING MY CHARACTER.

    Business Response

    Date: 07/27/2022

    Business Response /* (1000, 12, 2022/07/12) */ Contact Name and Title: Alexandria W***** Contact Phone: ************** Contact Email: *******@kimballkey.com After careful review, we have not found any applicant name that matches or even resembles the name of the claimant in our system for applications. Our property does not employ anyone with either of the three names listed on the complaint. For these reasons we have concluded that this complaint was mistakenly filed for the wrong property. We kindly ask this complaint to not be publicly posted as it is not a reflection of our business. Thank you for your time.

Emerald Pointe Apartments is NOT a BBB Accredited Business.

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