Complaints

This profile includes complaints for TGM Bay Isle Apartments's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  TGM Bay Isle Apartments

  11850 Dr Martin Luther King Jr St N Saint Petersburg, FL 33716-1619

• 

  TGM Bay Isle Apartments

  650 5th Ave Fl 28 New York, NY 10019-6108

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/12/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Title: Unreturned application fee for unprocessed Application at TGM Bay Isle.Complaint Description:I am filing a complaint against TGM Bay Isle Apartments for unethical practices regarding a rental application. On 12/23/2024 my boyfriend (****** ***) and I applied for an apartment at their complex and paid a $300 application fee as required. However, our application was never processed, and we have not received any updates or communication about the status of the application.The apartment was supposed to be available on 12/31/2024, however, our application was still pending at that time.Our 01/04/2025, after many follow-ups with TGM Bay Isle, we had to urgently look for another apartment and, purely by luck, another complex in the area was able to accommodate us and processed our application in less than 24 hours.Despite multiple follow-ups on our part, we have not been provided with any clarity regarding the situation. To make matters worse, the application fee we paid has never been returned, and we have not received a refund or explanation for the delay. We believe this to be a violation of fair business practices, and we are requesting that TGM Bay Isle Apartments immediately return our application fee in full.We are extremely disappointed with the complete lack of professionalism and transparency at TGM Bay Isle leasing office, and we hope that this complaint encourages TGM Bay Isle Apartments to resolve the issue promptly and fairly.Desired Resolution:Full refund of the application fee.An explanation of why the application was never processed.A formal apology for the lack of communication and resolution.Sincerely,****** ****** and ****** ***.

  Business Response

  Date: 03/17/2025

  We did an investigation and don't see there's anything showing there is a reund due on our end.
  
  The leasing assocate they worked with does not work for us any longer.

  Customer Answer

  Date: 03/17/2025

   
  Complaint: 22932713
  
  I am rejecting this response because:

  As stated earlier, we were charged $300 for the application that TGM never processed, forcing us to urgently look for other accommodations.

  It has now been 3 months since we were charged $300 for the application TGM never processed. Please see attachments of the payment.

  We were in a constant contact with the sales office between 12/25/2024 and 01/03/2025, but have not been given any explanation for the delay of the application processing. 
  On 01/04/2025, after getting nowhere with TGM, we had to urgently look for other accommodations.
  As stated  in the original complaint, we are looking for:

  1. The refund of the full application fee in the amount of $300 for the application TGM failed to process.

  2. An apology for the failure of returning the payment back to us and for the awful customer support provided by ********************** rental office.

  Sincerely,
  ****** ******

  Business Response

  Date: 04/04/2025

  We wanted to reach out to you and let you know that we have issued the refund to ****** for $300 on Wednesday, March 26th, 2025.
  
   
  
  The case on our end has been resolved. Please let us know if you need anything else.
  
   
  
  Thank you!

  Customer Answer

  Date: 04/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ******** and I have received the refund in a form of a check. I find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:10/07/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 19, 2024 ********* maintenance staff attempted to enter my apartment without notifying me. At the time I was in the shower and heard someone banging loudly on my door. I got out of the shower and as Im getting out of the shower I hear my door unlock, so I run to the front and see a man trying to walk in my front door. I grabbed my firearm in self-defense and told the man to announce himself. When he said he was maintenance and there was a work order, but I never put one in, and they wouldnt be able to provide you with a receipt of said work order because I didnt make a request 72 hours or less prior. I put the firearm down and asked him to leave politely because I was not given notice about him entering my dwelling, I went to *** management office to speak with them about the incident and I told them that I was given no notice of anyone attempting to come into my apartment and at the time it seemed like they were apologetic and understood my complaints. Three days later, I received a violation notice on my front door stating that I had violated my lease by threatening their maintenance worker. I contacted my attorneys and they advised me to ignore the violation warning unless it arose again. When rent came due, they charged me an extra $195 as a lease violation fee, and they were the ones who violated the lease terms and conditions by not giving me proper notice to enter my apartment. I went back to them to address the issue. They assured me that I would be refunded the $195 for their error as long as I went ahead and paid my rent. I paid my rent, and nothing else has been done to rectify the issue. *** has effectively violated My lease agreement. They have lied about it, tried to cover their tracks and make me out to be an aggressor and they have stolen money from me, not to mention the multitude of issues that I have in my apartment since I moved in, that is still not been addressed or fixed, even though I have mentioned them multiple times.

• Initial Complaint

  Date:07/26/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  TGM Collected a $100 application fee from my daughter who paid it in good faith for consideration. All though their leasing office was enthusiastic and responsive before she paid the fee, they ghosted her immediately afterward. TGM Bay Isle unlawfully solicited an application fee "with intent to obtain property...by false or fraudulent pretenses, representations, or promises or willful misrepresentations of a future act". TGM Bay Isle did not solicit an application fee in good faith. Rather, the company induced payment of the fee under fraudulent pretenses. Upon submission of the application, TGM Bay Isle refused to answer questions or connect the applicant with leasing agent. Each time my daughter called, she was reassured that she would be approved in a matter of days and would hear back from the third party for her approval "in 10 minutes". She did not hear back until she was rejected on June 15th at 1:00am. The rejection came via email, offered no explanation, nor any next steps. They also ignored communications from me. I offered to co-sign since my daughter had just graduated from ****** Nursing and was starting her first Nursing job at a local children's hospital. I also offered, in email, to rent the apartment outright if her lack of credit was the issue. We'll never know, since they never answered. I don't want to believe they would collect application fees under false pretenses, but this is what the evidence indicates. That, or simply outstanding negligence.

• Initial Complaint

  Date:05/11/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted an application to TGM Bay Isle on 4/27/23 at which time I spoke with the leasing office and they confirmed receipt of my application. The application fee was $100. I was told that they would be submitting a request for a screening report and having applied to another TGM property in the past, I knew that this should take approximately 48 hours. I followed up with the community and left messages every day starting on 5/1/23. Each day I was told that I would get a call back and that they were experiencing internet outages, people were on PTO, and "on lunch" no matter what time of day I tried to call. On Friday, 5/5/23 I finally reached someone in the office around 11:30 AM and I was placed on hold for 35 minutes before they disconnected the call. I called and emailed several more times and I received a callback around 1:30PM at which time the leasing agent told me, "they've had me offline a lot." At that point she began entering my information (specifically my income information) into the screening system and at first told me that it was a "conditional" decision meaning that I would have a higher deposit. She then said she entered the income incorrectly and now it was a denial. She placed me on hold and told me that her regional manager had requested to review my application to see what could be done and that should take approximately 1 hour. I never received that callback or any further communication directly from the community despite being told that I would be called back. Over the weekend, I received 2 separate email letters from their screening company SafeRent Solutions. One letter indicated a denial and the other indicated a "conditional" decision. I also sent a complaint to TGM Properties and to date I have not received any clarification as to which one is accurate. I am no longer pursuing an apartment at an TGM communities; however, I paid a $100 application fee for a timely review of my application and a distinct written decision.

• Initial Complaint

  Date:06/30/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My boyfriend and I moved out from TGM bay isle, we had rented with them since 2020 and 2021 we encountered some issues here in there in regards to pet fees being double charged, and other concerns about friends and family brining pets over being threatened of eviction due to this or them seeking pet fee payments of $400, we advised the situation with them and they advised to disregard, now coming to move out from the complex they advise that they need our new address to bill us if fees apply we provided an address, we got mailed a notice of carpet replacement pet damage $150.38 and pet seal $60 and cleaning for oven stove and bathtub $65 the cleaning fee $65 is justified the charges we are not in agreement with are the pet damage charges they claimed to have entered an overwhelming smell of urine which of course they would you can't prove a smell and the picture of said damage was on a spot where we had furniture on since moving our argument was that they change carpets after every tenant moves we believe that at this point they are trying just to get some form of payment, when we appealed this with them they proceeded to say that the charges stays because we had unauthorized pets when the charges are applied to my pet a feline that was payed for to live and payed rent the cleaning fee is justified but they will not accept the appeal for the carpet charge and We are being wrongfully charged for this carpet we had not paid a security deposit because we had good credit attached photos the one time stamped 14:13 no visible stains but you can see the outline of where we had a dresser stamped in the carpet then foto time stamped 14:15 that is the stain they found under carpet where we had furniture we honestly can't explain how that was even there we locked out my cat always because we wanted no carpet damage with clawing my feline is house trained and the smell of urine they could not specify odor of dog or cat which there is a noticiable difference

  Business Response

  Date: 08/17/2022

  Business Response /* (1000, 10, 2022/07/28) */ Upon applying for the apartment, they listed no pets on their application dated 3/7/2020. The day of move in they made no claims to having a pet. On 6/10/2020 we served a 7 Day Notice to Cure for an unauthorized pet. We made multiple attempts to get the needed vet records on 7/16/2021, 7/19/20221, 7/29/2022, 8/10/2021 and 8/11/2021. At this time we still had not received the proper documentation to update the lease and the 7 day to cure expired on 6/17/2021. Out of "Good Faith" we chose not to send a 7 Day to Vacate which was applicable given they breached contract. We sent them a second 7 Day to Cure on 9/4/2020 with an expiring date of 9/12/2021, we had to again follow up with them requesting documentation for their cat on 9/29/2021. It was not until 10/21/2021 that we were able to provide them an updated lease to sign via DocuSign which was 5 Months and 1 week after their initial 7 Day to Cure. All documentation is on file with us Additionally, the Carpet was replaced on 3/11/2019 and was free of pet damage at the time they moved in. Pet damage was found ion the carpet and the carpet had an odor to it. The carpet was replaced on 5/12/2022. Our contractor performed a pet seal that was determined necessary. We have all invoices historically for this unit since 2016 Additionally, the apartment was found with dirty stove with grease in it. The refrigerator was dirty with remnants of food, crumbs. The glass stove top was left badly burnt. The bathtub was filthy. We have photos of these on file