ComplaintsforSmart Appliance Services LLC

• Initial Complaint

  10/13/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Contacted Smart Appliance Services for some help with out dishwasher. The leveling s**** was stripped and whenever you try to level the dishwasher it wouldnt causing it to be crooked.They sent Gabe out who barely spoke English. When he was looking at the dishwasher agreed that the leveling s**** was stripped and his first solution was to s**** in a nail so the leveling s**** would stay in place. After we explained that wouldnt fix it because then we still wouldnt be able to level it he then said oh okay.**** then went on Maytags website to purchase the part and said he will come back in 2 days to install it.He originally said it will be $209 and we can pay in full now. I did not feel comfortable paying in full I wanted to pay half now and the other half when he returns.He said $89 service charge even though stated on the website when completing service with us the service charge is removed.He couldnt explain as to why there would be a service charge and why the total was then almost $298.When we tried talking to the office the lady on the phone was extremely rude and said you need us to come back twice to fix this so that is a service chargeIt is not our fault they did not have the piece to repair the dishwasher. The lady hung up not once but twice on my husband and then cancelled the service appointment.All we wanted was an explanation on the pricing because no one seemed to know and there shouldnt be a service charge when we are going with their company to complete the repairs.As stated on their website, ************ Call with any repair save $89 When you choose our repair services, the cost of the diagnostic fee (service call) will be credited towards the total cost of the repair. The diagnostic fee covers the expenses of visiting your location and diagnosing the problem.Terrible customer service, disrespectful and looking to take advantage of people. Glad they only got a service charge out of me but they will NEVER get my business again!

• Initial Complaint

  10/06/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  **ntacted Appliance repair ** in May to troubleshoot my GE fridge/freezer. My freezer was producing ice and needed service. Appointment was made 5/24/22 was advised there would be an $89 service call fee. If I proceeded with recommended work they would deduct the $89 and put that toward the estimate to repair. Technician Vitaly came in on and he took apart freezer, advised that there was a part needed to repair it. I paid $89 for the service call/diagnostic. They advised what parts were needed which I was able to get from GE at a discount. A return was made for 5/26/22. Upon return the total price for labor was $239.95 and the deducted the $89 then paying $149.95 for the labor to return to change out the part. On June 8th a 30 day recall was scheduled and was advised that additional parts were needed for an ice panel. This was not seen during the 1st initial diagnostic svc call. When tech arrived Vitaly advised I needed 2 other parts, I advised him that I would contact GE for parts since Smart Appliance was more $$. I told him I would call when rcvd to come back. I was quoted $235.00 for the labor to return. On 10/4 I called to schedule the return and was advised that I now needed to PAY $119 (increase in service call rate) and the labor was $235. I asked why would I have to pay the service call when they diagnosed it and I needed to have GE ship me the parts which took 3 months to get. ***** who took the call told me that is the rate and if I did not pay it they would cancel my appt. which they did. I called 10/5 again spoke with ***** and asked to speak with Owner/Mgr and she refused to give me his name which is unheard of running a business. I went to Sunbiz and found his name is ******************************* and asked to have him call me back and sent an email. I called again to speak with ***** she advised to find another company they will not be returning to finish what they originally quoted me for. I want them to come back an finish the job for the $235

• Initial Complaint

  03/08/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Never emailed a quote on price and problem in promised time. On site technician diagnosed problem as control board replacement. Error code on oven was faulty temp sensor. A far less expensive piece. I called other appliance part stores and they informed me these parts temp sensor and control panel were discontinued. . Company on initial phone call led me to believe I would receive diagnosis by Friday 3/4. I needed some type of answer by Friday and I was assured I would get it. Not getting cost me money. This never happened until I called back on Monday 3/ 7. I called for the 4th time asking for my service fee back and asking to speak with owner of company. They denied that. Our conversation ended in a shouting match with a person who wasn't in charge I believe technician was taking the easy way out and ordered a control panel. Temp sensor was removed by homeowner today and cleaned. It was placed back in unit and is operating.

  Business response

  04/04/2022

  Business Response /* (1000, 5, 2022/03/09) */ The technician diagnosed the oven and came to the conclusion that it is necessary to change the control board. The relay of the hitting element was stuck and the hitting element was constantly supplied with voltage and the element was constantly heating the oven. Error code means: E2-F3 - the oven temperature has exceeded the maximum rated 575 degrees Fahrenheit in "Cook" mode. There can be no question of a faulty sensor. This error reports just that the oven is overheating. The client was informed on the side that the board was not available and there was no way to buy and replace it. The estimate was sent on the same day. I am attaching a screenshot of our internal system where you can see the date and time when the estimate was sent. As well as the estimate itself. The technician did the job correctly, we will not refund money for a correctly and accurately performed work on diagnosing the oven. Consumer Response /* (3000, 7, 2022/03/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) They sent the email of the quoted price on March 7. They promised this on the March 4. I spoke with female party on the 7th and she said the reason this happened was They didn't have my email address. I gave then my email address on the 4th along with my credit card info. They didn't misplace the Credit card info. They had my phone # and they never contacted me after promising to do so before the technician left the residence. I was also promised a returned call by Katie expressing my concern why the technician never sent me the estimate originally after performing inspection. She promised to look into it. I'm still waiting for her call.

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