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Business Profile

Appliance Repair

Smart Appliance Services LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Appliance Repair.

Complaints

This profile includes complaints for Smart Appliance Services LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Smart Appliance Services LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/18/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Smart Appliance Repair appears on the internet as having great ratings but its apparent that they shouldnt. **** came to check the refrigerator drain pan for water. In his hurry at pushing it back in he got it in crooked, pushed anyway and pulled paint off the wall.

    • Initial Complaint

      Date:10/13/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Contacted Smart Appliance Services for some help with out dishwasher. The leveling s**** was stripped and whenever you try to level the dishwasher it wouldnt causing it to be crooked.They sent Gabe out who barely spoke English. When he was looking at the dishwasher agreed that the leveling s**** was stripped and his first solution was to s**** in a nail so the leveling s**** would stay in place. After we explained that wouldnt fix it because then we still wouldnt be able to level it he then said oh okay.**** then went on Maytags website to purchase the part and said he will come back in 2 days to install it.He originally said it will be $209 and we can pay in full now. I did not feel comfortable paying in full I wanted to pay half now and the other half when he returns.He said $89 service charge even though stated on the website when completing service with us the service charge is removed.He couldnt explain as to why there would be a service charge and why the total was then almost $298.When we tried talking to the office the lady on the phone was extremely rude and said you need us to come back twice to fix this so that is a service chargeIt is not our fault they did not have the piece to repair the dishwasher. The lady hung up not once but twice on my husband and then cancelled the service appointment.All we wanted was an explanation on the pricing because no one seemed to know and there shouldnt be a service charge when we are going with their company to complete the repairs.As stated on their website, ************ Call with any repair save $89 When you choose our repair services, the cost of the diagnostic fee (service call) will be credited towards the total cost of the repair. The diagnostic fee covers the expenses of visiting your location and diagnosing the problem.Terrible customer service, disrespectful and looking to take advantage of people. Glad they only got a service charge out of me but they will NEVER get my business again!

    • Initial Complaint

      Date:10/06/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      **ntacted Appliance repair ** in May to troubleshoot my GE fridge/freezer. My freezer was producing ice and needed service. Appointment was made 5/24/22 was advised there would be an $89 service call fee. If I proceeded with recommended work they would deduct the $89 and put that toward the estimate to repair. Technician Vitaly came in on and he took apart freezer, advised that there was a part needed to repair it. I paid $89 for the service call/diagnostic. They advised what parts were needed which I was able to get from GE at a discount. A return was made for 5/26/22. Upon return the total price for labor was $239.95 and the deducted the $89 then paying $149.95 for the labor to return to change out the part. On June 8th a 30 day recall was scheduled and was advised that additional parts were needed for an ice panel. This was not seen during the 1st initial diagnostic svc call. When tech arrived Vitaly advised I needed 2 other parts, I advised him that I would contact GE for parts since Smart Appliance was more $$. I told him I would call when rcvd to come back. I was quoted $235.00 for the labor to return. On 10/4 I called to schedule the return and was advised that I now needed to PAY $119 (increase in service call rate) and the labor was $235. I asked why would I have to pay the service call when they diagnosed it and I needed to have GE ship me the parts which took 3 months to get. ***** who took the call told me that is the rate and if I did not pay it they would cancel my appt. which they did. I called 10/5 again spoke with ***** and asked to speak with Owner/Mgr and she refused to give me his name which is unheard of running a business. I went to Sunbiz and found his name is ******************************* and asked to have him call me back and sent an email. I called again to speak with ***** she advised to find another company they will not be returning to finish what they originally quoted me for. I want them to come back an finish the job for the $235

    Smart Appliance Services LLC is NOT a BBB Accredited Business.

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