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Business Profile

Collections Agencies

Pathfinder Credit Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

This profile includes complaints for Pathfinder Credit Services's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Pathfinder Credit Services has 2 locations, listed below.

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    • Pathfinder Credit Services

      11300 4th Street North Suite 200 Saint Petersburg, FL 33716

    • Pathfinder Credit Services

      PO Box 22467 Saint Petersburg, FL 33742-2467

    Customer Complaints Summary

    • 7 total complaints in the last 3 years.
    • 5 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/08/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      i am not liable for this debt with ROADMASTER TAMPA RDSCO , i do not have contract with PATHFINDER CREDIT SE, they did not provide me with the original contract as requested.

      Business Response

      Date: 08/13/2024

      Company provides a Commercial Truck Driver Training program to assist individuals in obtaining their Class A Commercial Driver License (CDL).   Complainant enrolled in and attended Company's program in *****, ** from 11/7/2022 through 12/6/2022 and received a Certificate of Completion and Transcript. Complainant was administered and passed the Class A CDL Skills Test on 12/9/2022 and subsequently received a Class A CDL. In connection with attendance of Company's program, Complainant executed a Retail Installment Contract financing the cost of tuition.   The account is valid for educational services rendered to Complainant by Company.  Complainant has not previously requested validation of the account from Company.  Company will provide validation of the account directly to Complainant in connection herewith.  Complainant may contact Company directly at ************** to obtain more information about the account, as well as the outstanding balance.      

    • Initial Complaint

      Date:07/12/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with Roadmaster. I do not have a contract with Pathfinder Credit services, they did not provide me with the original contract as I requested

      Business Response

      Date: 07/12/2024

      Complainant cosigned a Retail Installment Contract on 2/6/20 with ************************* in connection with the Company's provision of commercial truck driver training services. All services were provided pursuant to the applicable agreement and the obligation is valid and outstanding.    Complainant has not previously requested validation of the outstanding account.  Company will provide validation of the account to the Complainant.  Complainant may contact Company at **************.    

    • Initial Complaint

      Date:05/17/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with Pathfinder Credit Services, I do not have a contract with Pathfinder Credit Services. They didn't provide me with the original contract as requested.

      Business Response

      Date: 05/22/2024

      ***************signed a Retail Installment Contract on June 27, 2019, with ************************** financing a tuition balance due associated with the attendance of Roadmaster's Commercial Truck Driver Training program by Complainant's friend.  All educational services were rendered by Roadmaster and the obligation remains valid and outstanding.  Complainant may contact the Company at **************.  *********** will also mail validation of the outstanding account to Complainant.    

      Customer Answer

      Date: 05/22/2024


      Complaint: ********

      I am rejecting this response because: I have no contract with this company I have not enter into no contracts to do business with road-master trucking company and I would like for the contract that you have to be mailed to my address. 
      Sincerely,

      ***********************

      Business Response

      Date: 05/23/2024

      The Company will be providing written validation of the obligation to Complainant via US Mail.   Complainant may also contact Company at **************.

    • Initial Complaint

      Date:04/23/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for the debt with roadmaster. I do not have a contract with pathfinder credit services they did not provide me with the original contract as I requested

      Business Response

      Date: 04/25/2024

      Complainant enrolled in the Commercial Truck Driver Training program of ************************** located at **********************************************************************************************, on January 10, 2020.  Complainant attended the program from January 13, 2020, through his date of successful completion on January 31, 2020.    Complainant subsequently passed the Class A CDL Skills Test on February 10, 2020.  In connection with Complainant's attendance of Roadmaster's program, Complainant executed a Retail Installment Contract financing the balance of tuition owed for educational services rendered.  The account remains valid and outstanding.  Complainant has never previously requested validation of the account.   Roadmaster will provide validation of the account to Complainant.  Complainant may contact Roadmaster at ************** to obtain additional information concerning the status of the account. 

    • Initial Complaint

      Date:04/18/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with PATHFINDER CREDIT SE. I do not have a contract with PATHFINDER CREDIT SE. They did not provide me with the original contract as requested.

      Business Response

      Date: 04/22/2024

      ***************signed a Retail Installment Contract with ************************** financing the balance of tuition in connection with her sibling's attendance of Roadmaster's Commercial Truck Driver Training program.   All educational services for which Complainant is co-obligated to pay were delivered in accordance with the Enrollment Agreement signed by Complainant's sibling, as well as the Retail Installment Contract signed by Complainant.   The obligation is valid and remains outstanding.  Complainant may contact Roadmaster at ************** to obtain more information about the account.  

    • Initial Complaint

      Date:08/02/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with pathfinder credit services . I do not have a contract with the collection agency that is trying to collect and have reported this to my credit report. They did not provide me with a the original contract as requested

      Business Response

      Date: 08/15/2023

      Complainant attended the Commercial Truck Driver Training Program of ************************* from April 1, 2019 through her date of completion on May 6, 2016.  Complainant received a Certificate of Completion dated May 6, 2019, and subsequently passed her Class CDL Skills Test on May 14, 2019.  Complainant's employer made several tuition reimbursement payments on Complainant's account through June 4, 2021.  In connection with her attendance, Complainant financed the cost of tuition by executing a Retail Installment Contract with *************************.  The account is valid and outstanding for educational services received by Complainant from *************************.  All amounts remain due and owing to *************************.  Roadmaster has never received any requests for validation or other documentation of the outstanding obligation from Complainant.   Roadmaster would interested to know where Complainant is seeing the name "Pathfinder Credit Services" and why the Complaint has been directed to "Pathfinder Credit Services.  Complainant may obtain additional concerning her account with ************************* by calling **************.

    • Initial Complaint

      Date:06/23/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      **** is rude, Nobody can help you access your account. Its difficult to find the site. nobody can give you account information.

    Pathfinder Credit Services is NOT a BBB Accredited Business.

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