Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ****** dryer, with a 5-year warranty, at Olum's on 4/14/2022. I called the week of March 10th because the dryer just stopped drying. I called Protection Plan ***************), and they then transferred me to Epic Plan (super service ****** They sent 2 men over on March 19th, who said they would have to order a part. They came back with the part on April 2nd. The part they brought was the wrong part, so they said they would have to order another part. As of today 4/9/2025 they still have not fixed my dryer nor have they reached out to me to fix it. My husband is a handicapped man therefore I have a lot more wash to do. Without the dryer, I have to leave my house every day to go to the laundromat or my daughters to do a load of wash. I am wasting my time, gas, and money. Not only that, but they only come out on Wednesdays. The man I spoke to at Olum's told me that it has nothing to do with them, but I purchased it through them. When I called the Protction Plan, they said it is in the warranty department. They told me that if it would cost too much for the part they would issue me a check for a new one. At this point, I'm looking for a new dryer with a new warranty for going through all of this. Thank You

  Business Response

  Date: 04/11/2025

  Our records indicate the dryer was purchased on 04/11/2022 along with a 5 year extended warranty which is provided by Epic Protect. Olum's delivered the dryer on 04/20/22. 

  **** is the company providing the warranty and arranging the service for the customer. From their notes it appears they have sent service repair technicians to the home however they haven't been able to identify the problem and fix the dryer.

  At this time the claim is under review by Epic. 

  I understand the customers frustration with how long this has taken. Olum's has no input as to how claims are handled by ****. I can only assure the customer that the dryer is under ********************** and the warranty company is obligated to either fix the dryer or replace it for them.

  I hope this is resolved quickly for them.

  Business Response

  Date: 04/21/2025

  On April 14, our claims department approved a replacement from the store to fulfill the service contract. Our Customer Advocate has informed the customer and will follow up with her. The replacement will arrive this Saturday.

• Initial Complaint

  Date:04/11/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Samsung Refrigerator ice maker doesn't work properly, been reported to Centricity first time in September 2024, sent technician, see it and change something few times, but we still have the same problem >NEVER FIX every time I call Centricity have and get around answer and when I ask for supervisor, they denied it saying he is busy we purchase extended warranty and the refrigerator in store call HOWARDS under my wife name ******* with same last name

  Business Response

  Date: 04/22/2025

  The customer has a ********************** appointment scheduled for April 24, 2025. Once the repairs are completed, we will follow up to confirm that all issues have been successfully resolved and that the unit is functioning properly. We will be closely monitoring this claim throughout the process.

  Customer Answer

  Date: 04/28/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory after six months asking to fix my refrigerator, That is a quick response!!!
  
  Sincerely,
  
  ******* ************

• Initial Complaint

  Date:04/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Frigidaire refrigerator on 11/08/23 with an extended warranty thru Epic/Centricity. The cost of warranty was $208.56. The cost of refrigerator was$2070.02. The ice maker never worked right when bought. I had warranty service thur Frigidaire come out 5/06/24. They did diagnostic and said nothing was wrong. In February my unit started leaking water. At that point unit was out of manufacture warranty. **** had to be called. Claim was started on 2/15/25. The warranty company Sugarland service started a claim 2/18/25. I was told the unit was leaking into wall of refrigerator and could not be fixed. I have spoken to Epic Centricity on 2/18,2/24 3/3,3/5,3/31, 4/9. The store A1 appliance has sent ticket as well on 3/5 to receive credit so I can buy a new refrigerator. The people at Centricity just keep saying that they are waiting on warranty and claim is pending. They also state that someone will call back. No one has updated the information on portal or called me back. On 3/5, I was told an approximate amount and that the store would have information in 3/3/25. This whole situation is unacceptable and I cannot get anyone at Centricity to call back or finish with this problem.

  Business Response

  Date: 04/16/2025

  We have reached an agreement to fulfill the customer's contract by providing a cash settlement equivalent to the retail price paid for the refrigerator ($1,780). The customer has been notified.

  Customer Answer

  Date: 04/16/2025

   
  Complaint: 23181019
  
  I am rejecting this response because:
  I was told a different amount from store to the amount of $1855.00. They were also supposed to issue a store credit and not send me a check. Now, I have to wait an additional 7-10 business to see if the check arrives and if the information is correct. 

  It has taken this company over 3 months to get claim processed and I was never contacted by anyone from this company. 
  They should also give me my money back for the warranty contract which was $209.00, especially because of the poor service I received. I feel that they should have communicated with me. Its terrible that the only way this has been approached is because I reached out to the BBB. 
  Sincerely,
  
  ***** *******

  Business Response

  Date: 04/22/2025

  We have contacted the customer to explain the check amount according to the Terms and Conditions, and provided an estimated time for when the check will arrive. We will monitor the check until it arrives.

• Initial Complaint

  Date:04/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my frustration and dissatisfaction with the service I have received regarding my warranty claim for the washer I purchased. I filed my initial warranty claim on February 28, 2025; I have encountered multiple issues that remain *************** is a summary of the timeline and the service I have experienced:February 28, 2025; I filed a warranty claim with Centricity for a malfunctioning washer.Appliance Visit #1 A technician arrived at my home, briefly looked at the washer, and left without performing any diagnostic work or providing any explanation of the issue.2.5 weeks later, another technician arrived from the same appliance company, thoroughly inspected the equipment, and explained that the previous technician had been let go due to poor service.April 4, 2025 As of today, my washer has not been repaired, and I am still without a resolution. I have contacted Centricity on several occasions to follow up & receive an update. Each time, I have been met with run-around responses, & the issue remains unresolved. I even made it clear to your agents that our phone calls were being recorded in hopes of expediting the process. I have reached out to ******, where I originally purchased my washer and dryer, and was told they were working on a quote to refund me for the defective washer. As of today, I have not received any follow-up, and I am left with an unresolved appliance ******** is extremely frustrating and disappointing that after all of this, my washer remains unfixed, and I have received no adequate solution. I am now left with no choice but to escalate this matter further. I have made it clear to Urners that I will be filing a complaint with the Better Business Bureau and seeking legal counsel if this situation is not resolved ************** is my firm belief that businesses such as Centricity, which fail to provide timely and effective service, should not be allowed to operate. I am disappointed in Urners for selling this warranty.

  Business Response

  Date: 04/09/2025

  We have reached an agreement to fulfill the customers contract with a cash settlement. The settlement amount will include the retail price paid of $500.00, plus the $25.00 laundry benefit, for a total of $525.00. The customer has been informed of this update.

• Initial Complaint

  Date:04/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We Had our ice maker in our refrigerator worked on a few months ago. It has been not working again. It has this issue quite often even since it was "fixed". I believe the repair man did something wrong because we can't even open it. I called Centricity to have them come look at it again. They said the serial numbers don't match. I've asked them what part of it doesn't match and why wouldn't it match because it's the same one as last time. I called March 28th 2025 and March 31st 2025 and I've asked to speak to a supervisor twice now and the people i have spoken to have refused to connect me with one and tell me they won't help me. I explained i would like to speak with a supervisor and they said fine they will call you and i have not heard from one. I would like to speak to someone that can explain to me why they don't match. I have sent photos of the numbers. They are same photos I sent them last time. They came out last time with no problems. There is no reason why they shouldn't match its the same refrigerator unless someone messed up on their end. Every time I deal with them they blow off explaining to me how this can happen.

  Business Response

  Date: 04/16/2025

  On April 4, our agents successfully dispatched the customer's claim to National ********************** Alliance. Today, our Customer Advocate followed up on the claim, and the service center has reached out as well. We will check with the service center to understand the issue. To accommodate for the delay, we will offer the customer a portable ice maker.

• Initial Complaint

  Date:04/03/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ******* Refrigerator and a QE dryer! The warranty is Centricity! THEY REFUSE TO CALL ME TO MY HOUSE TO FIX THE ISSUE WITH THOSE TWO APPLIANCES! THE REFRIGERATOR IS BROKEN AND THE ***** IS NOT WORKING ANYMORE! I AM PAYING THIS COMPANY EVERY MONTH FOR A WARRANTY THEY ARE NOT UPHOLDING ON THERE END OF THE CONTRACT! ITS BEEN FIVE DAYS AND EVERY TIME I CALL THEY SAY ! They are calling me and they are not! THEY REFUSE TO FIX MY APPLIANCES AND I WANT MY MONEY BACK!! I CALL TODAY AND THEY SAID THEY CANT FIND THE WORK ORDER!! I NEVER BEEN THRU NO TYPE OF MESS LIKE THIS BEFORE!

  Business Response

  Date: 04/16/2025

  Our Customer Advocate has followed up with the customer and confirmed that our ********************** center came out last week to inspect the appliance. We will review the case with the service center and follow up with her claim.

• Initial Complaint

  Date:04/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to speak to someone for 1 month about my GE washer repairs. On March 3 a repairman came and said he had to order parts. He came back on March 6 and replaced the parts but it did not fix the problem so I was told they had to order more parts. Since then I have called repeatedly. I was told that they were waiting for the repairman to tell them where to ship the parts. So I called the repairman and told them Centricity needs you to tell them where to ship. Ok that is fixed but no parts arrive. On 3/26/2025 I am told that the parts were actually shipped on 03/20/2025 and to call back in a couple days if they dont arrive. On 03/28/2025 I call again and they tell me that the parts have not been shipped because they are on back order and cannot tell me how long I have to wait for a part. I am now spending $50 per week to do laundry at a laundry mat. On 03/28/2025 I request to speak with a supervisor. I am told that one is not available but someone will call me..no one has called. On 3/28/2025 I emailed to the email listed for concerns. I still do not have a response. On 03/30/2025 I call again. No supervisors available. I tell them that ***************** has the parts in stock and can arrive in 3 to 5 business days and can they order from there. Informed that a supervisor has to make that decision but they are not available. If Centricity is unable to obtain parts then, per contract, I want them to replace the washer.

  Business Response

  Date: 04/15/2025

  According to our records, the repairs for this customer's claim have been completed. We attempted to contact the customer multiple times to confirm that the unit is functioning correctly, but unfortunately, we were unable to connect.

• Initial Complaint

  Date:03/29/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 9/21, I purchased an EPIC Protect extended warranty (#AV21994).EPIC PROTECT is owned by Bankers Warranty Group, Inc. a/k/a Centricity. During 1/25, the ice maker/dispenser stopped working and leaked water onto my kitchen floor. Service technician assessed problem on 1/30/25 and 3 parts ordered (WO # ********).Repair appointments were scheduled and cancelled at least 4 times: 2/13 & 24, 3/7 & 21. I have spent 8-10 hours on phone calls, with more than a half a dozen representatives, the net result of which is:1)2 boxes of parts in my garage delivered on 2/7. (3rd part unavailable, per email received on 3/6--only after a phone call with Centricity rep.).2)promised action, phone call with ***** @ Centricity (3/7): missing part would be sourced from the wider network of Centricitys service providers within the companys requisite 5 business days limit and I would receive notification of shipping with tracking number, OR, under company policy, the refrigerator would be replaced or purchase price refunded. None of that occurred.3)An auto-generated Receipt for Services received on 3/13/25 with a date of service of 2/3/25 stating that the 2 parts still sitting in my garage were Installed and the 3rd (and missing) part had been Cancelled. None of that is true. 4)Promised action, phone call with ******* @ Centricity (3/14, 12:50-1:52pm, PT): she had located the missing part, it would be shipped, and she would provide email confirmation of our conversation. She stated that (absent priority handling) shipping time would be 7-10 days. The only result of that phone call was yet another automated text scheduling another appointment for 3/21/25. No confirmation of shipping, no confirming email received from Centricity, technician was a no-show on 3/21.5)As of today, 3/28/25, a full two weeks after the phone call with *******, no part has been delivered. No repair completed.Correspondence to President of Bankers Warranty Group has gone unanswered,

  Business Response

  Date: 04/14/2025

  I spoke with the customer, ****, who confirmed that her refrigerator was repaired on March 31, 2025. However, she is now facing a new issue with the alarm beeping and inadequate cooling. Fern has been dealing with repairs since January 23, 2025, and noted that we should complete repairs within 60 days, which has now passed.
  
  Our agents have attempted to help her obtain the necessary parts, but progress has stalled. The service technician left her on standby while waiting for part # ********** - the wiring harness for the air handler. Fern is frustrated and seeking compensation or a replacement. She has also filed a complaint with the Better Business Bureau (BBB) and reported the issue to the Florida *********************** (FL DOI).
  
  I will discuss alternative options with my executive team and follow up with her by Tuesday. **** has also reached out via email to our CEO.

  Customer Answer

  Date: 04/21/2025

   
  Better Business Bureau,

  Customer Advocate **** ****** has proposed a resolution of this complaint as follows:

  A)Replacement-at no cost to us-with a Frigidaire with features comparable to our defective unit. He quoted a discounted price of $1999.99 which I independently verified at 2 local appliance discounters;  or, B) Payment by check of $1999.99 plus applicable sales tax of $185.00

  We have chosen to proceed with option B, and will await the arrival of the agreed payment.

  
  
  Sincerely,
  
  **** ********

• Initial Complaint

  Date:03/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had carpet done by Empire about 2 years ago. Empire explained that I have a 5 year warranty where if I have an issue or accident with my carpet I could file a claim with there third party warranty company called Centricity and to provide the company with pictures of the accident and they will get back to me regarding this claim. Empire contacted me and stated the third party company Centricity denied my claim due it not being an accident and me not laying down plastic? I stated how can you know you are going to have an accident in order to lay down plastic? I asked for it to reviewed and have a manager to contact me. The accident was a spill from a cup filled with a liquid and it got denied. I don't understand how an accident can be prevented if you don't even the accident is going to happen. I am upset and disappointed how I am getting the responses from this company.

  Business Response

  Date: 04/07/2025

  The customers claim has been denied as the circumstances of the incident do not qualify as a covered claim under the warranty and fall under the general exclusions clause, specifically point U, related to negligence. The customer has been notified of this denial

  Customer Answer

  Date: 04/07/2025

   
  Complaint: 23124884
  
  I am rejecting this response because: I was informed 2 different stories one stating I didn't lay plastic down this was your employee ***** and then I was informed by another employee that it wasn't considered an accident.  I was informed by an employee of your company named *** (supervisor) that the only spills/accidents that are covered are bodily fluids and or food spills. I was informed by an employee who came to my house and seen the stain that this company is replacing a carpet that had a spill/stain of printer ink  that was at a condo located in ************** and that this company is replacing a carpet with a bleach stain as well. She couldn't understand why my spill/stain wasn't being replaced. She took pictures and sent them out to her supervisor. That was on the date of Friday March 28th. Now how can these two other locations be covered and mine is not. It is clear that too many different stories are provided. Something just doesn't add up here 
  
  Sincerely,
  
  **** ****

  Business Response

  Date: 04/15/2025

  After a thorough review, the claim was denied as the damage was determined to be the result of negligence, which is not covered under our warranty. Each case is evaluated individually, and while we cannot comment on other customers claims, all decisions are based on specific policy criteria. We stand by our decision, and the claim will remain denied.

  Customer Answer

  Date: 04/16/2025

   
  Complaint: 23124884
  
  I am rejecting this response because: there was no negligence I was told it needed to be an accident and then explained several different reasons on why it was denied. I asked one of the many people I spoke with define accident and they couldn't. Then I asked for a manager and he told me the only way an accident is covered with this company is with it being a bodily fluid or a food spill. As I stated to the ****** *** then why was I told by an employee of Empire that a residence not that far from my location is being covered and it was an ink spill from their computer? Once again no repsonse just stated it was denied. I was told so many different stories by all the different employees that are employed by this company and it seems very suspicious and unprofessional. 
  
  Sincerely,
  
  **** ****

• Initial Complaint

  Date:03/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Kitchen Aid refrigerator under contract has failed to be fixed properly since I first started a claim on September 5, 2024. The unit was leaking water and the freezer stopped working completely. In September the technician assigned to the case text me they would not be able to service the issue, but I had to wait until October 2024 before another company was assigned. In October parts were replaced to fix the unit. I had to restart a claim in November 2024 for the same issue, and parts were again replaced. In February of 2025 I had to restart a claim for the same issue, again parts were replaced. In March of 2025 I had to restart a claim for the same issue, and parts again were replaced. Two weeks later the fridge began leaking and the freezer stopped working again, and this time the entire fridge stopped working resulting in a total loss of all of the food in the refrigerator on March 20th. During my service visit March 24th, I was told the part the technician now wants to order is not in stock and will not be available for another 6 to 8 weeks.The contract clearly states a No Lemon Benefit if the same repair is made 3 times, but I have had a total of 11 service appointments for the same issue without resolution. I have called several times requesting to speak to a supervisor or claims representative, but I never been contacted. I have sent an email with my request to have the unit replaced based on the service contract but have received no response. I want a fridge that works correctly, which is the reason we purchased the contract.

  Business Response

  Date: 04/04/2025

  We contacted the customer to provide assistance regarding their concerns. The customer stated that they believe they are entitled to the No Lemon Benefit; however, per the terms and conditions of the service contract, this benefit only applies when multiple qualifying repairs are performed for the same issue after the expiration of the manufacturers warranty. It also explicitly excludes any repairs classified as rework, as outlined in the clause: "No Lemon Benefit does not include repairs performed by the manufacturer and/or dealer under their limited warranties, or under any rework." In this case, the customer's ********************** history reflects multiple claims that do not qualify as repeated repairs for the same issue, based on the criteria outlined in the terms and conditions. Additionally, several of these claims were categorized as rework, which further disqualifies them from eligibility under the No Lemon Benefit. The customer had a ********************** appointment on March 31, 2025, and we have advised them to allow the servicer to complete the necessary repairs. Should any further issues arise after the repairs are completed, we remain committed to assisting promptly in finding the best resolution.

  Customer Answer

  Date: 04/04/2025

   
  Complaint: 23123831
  
  I am rejecting this response because:

  I spoke with a representative from centricity.   Following the conversation I began reviewing information from the two servicing providers that have addressed the ongoing issues over the past seven months, and the information I received does show the issues with the refrigerator are connected.  For example, servicing provider 1 documemented build up of frost in October 2024.  Service provider 2 came out in November 2024 and Februrary ***************************************************************************** the unit.  Servicing provider 1 returned in March 2025 for the same issues, and the refrigerator is still not fixed as of today.   The representative from centricity told me the work being currently done is a rework because the work completed has a 30 day guarantee by the service provider, but the current servicing provider has not worked on the refrigerator since October 2024.  Our contract states the No Lemon Benefit is after having 3 of the same repairs.  After 12 visits to my home by service providers, the issues have not been resolved.

  I did email the representative from centricity.  I was not provided a direct telephone number to reach her by phone.  

  
  Sincerely,
  
  ******* *****

  Business Response

  Date: 04/09/2025

  On April 8, 2025, our service team completed the necessary repairs to the customer's refrigerator, as outlined in the service agreement. We have fully adhered to the terms of the contract, and we believe our obligations have been satisfied.

  After reviewing our records, we have determined that the refrigerator does not qualify for the "no lemon" policy under the current conditions. We have explained to the customer that the policy is subject to specific criteria, which their product does not meet. Additionally, the customers contract covers repair ********************, which we have successfully provided.
  
  The customer has indicated they will be submitting food loss receipts for review. Once these are received, we will promptly assess them and take appropriate action according to our policies.

  Customer Answer

  Date: 04/19/2025

   
  Complaint: 23123831
  
  I am rejecting this response because:  I provided very specific examples in my previous response, explaining how this company has not adhered to the terms of the contract which stated if your covered product has had the number of qualifying repairs (3), they may replace the product.  The response from the company did not address anything specifically.  Following the 13th visit to my home to repair our refrigerator on April 8th, I have still not been given any response to the food loss that occurred on March 20th despite submitting receipts.    
  
  Sincerely,
  
  ******* *****