We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Health Consultants

HealthSciences Institute, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health Consultants.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/21/2025

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am due to renew my certification with Health Sciences this year as a ************ Professional and have completed all the required continuing education credits for the past three years. I am unable to locate their website any more, they are not responding to email or phone messages on how I can submit this information.They have not sent any emails stating they are out of business or if they have relocated, sold ******* do I find out if my professional certification is now null and void?

  • Initial Complaint

    Date:12/17/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a certification with this organization that expires in January 2025. I went online to renew and encountered issues with their portal when it came to paying using my LLBean credit card for the $125 fee. It would freeze each time I entered the information on Dec 5th and 6th 2024. Their website does not provide a phone number and I sent several emails and rec'd automated replies that someone would call and have never heard back. I then went back to the website and found instructions to alternatively send a check which I did and mailed it Dec 6th. The check has not yet cleared. I did receive this automated message from them that they'd received my online renewal and that I'd get the certificate upon receipt of my mailed check to them. I have attached correspondence from them and my letter mailed Dec 6th with the check. Today, my LLBean credit card statement indicates that I was charged twice for the $125. Again, I am not able to contact them as they don't provide a phone number nor do they respond to my emails to their email **********************************

  • Initial Complaint

    Date:09/10/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am trying to get my re-certification for my ************ Professional Health Coach (CCP), as it is due for renewal every 3 years and I have held the credential since 2012. I completed the application and submitted all the necessary documentation. The company took the fees in June, and I have not received any receipts, my updated certificate, nor any response to NUMEROUS inquiries.This is my last email to this company yesterday:Please send my certificate ****. I need it for my position, I sent in the application and the $125.00 three months ago, although I had not received a reminder notification. You retrieved the money from my **** acct. in June...(my expiration date: July). I can't imagine why this would take so long. Unfortunately no one returns my calls with the numerous messages I have left; nor do I receive any responses to my emails or to my completed support forms I have submitted over the past several weeks.

  • Initial Complaint

    Date:08/19/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 05/31/2024, I completed my ***************** Professional) recertification on line with HealthSciences Institute (HSI) located in **************, ** on website www.healthsciences,org and paid the recert fee with my credit card of $125.00 but due to technical difficulty it did not go thru. I made several try's to complete my recert application on line but each time it failed. I checked my credit card account and discovered my credit card transaction's did go thru to HSI. I had a total of 3 transactions paid to HSI of $125.00 charge on 5/31, and two charges of $125.00 on 6/3/24 but had no email confirmation or receipt from HSI stating they received my application with payment for *** recertification. I submitted multiple on line notification's re my concerns to HSI support team. I called HSI directly on ************ but unable to s/w anyone. When calling you have to leave message or instructed to email. I was given a point of contact **** at HSI and sent her an email re my *** concerns. I received two emails from **** on 6/5/2024 and 6/6/2024 acknowledging my concerns, an apology and reported a request was sent to IT for reimbursement, and working on getting help with the *** certificates. On June 6, 2024 *** confirmed two charges were refunded back to me. My credit card did show a $250.00 credit from HSI on 6/6/2024. Since then I have not received any further email notifications or call's from HSI regarding my *** recertification. My recertification required nursing education hours in addition to paying the $125.00 recert fee which I completed and submitted both on line to HSI on 5/31/2024. I have my emails tracking the number times I have tried to reach out to HSI support team and Ms. **** re status of my recertification application and certificate concerns. I have left voice messages with request for call back, but as of today 08/19/2024 no response from HSI or Ms. **** nor have I received my re certification certificate.

  • Initial Complaint

    Date:06/28/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In April 2024, I paid via credit card for my CCP recertification. I was charged the $125.00 but have never received the updated certificate. At the time of submission the system message was that there was an error and it was unable to process. But the charge did appear on my credit card statement. I have tried numerous times to contact *** via their website, sending emails and calling the listed number. I have yet, to receive any acknowledgement of those messages. I filled a complaint with the BBB in ******* as the address listed for *** is in *******. My complaint was transferred to the BBB in ********. The original complaint was closed due to me not responding via email within a certain amount of days. I did email and ask that the case remain open as I still hadn't received a resolution. Yesterday, I resubmitted my recertification request through the *** but choose payment by check. The system was able to process but will not send certificate until check is received. Today, I resubmitted for recertification and choose to pay by credit card. AS with the first time in April, the system wasn't able to process. Not sure yet, if I was charged for the second time. This company cannot be reached by there stated contact methods and it appears their computer system isn't able to process a customers recertification but is able to process credit card payments. For a resolution, I would like my updated CCP certificate emailed to me, ASAP, the certificate I paid for two mths ago. If I was charged again, today, I am requesting a refund and more than anything, this business and their business practices needs to be investigated. Accepting payments, but not delivering what the customer paid for and not being able to be contacted, is suspicious of theft and fraud at this point.

  • Initial Complaint

    Date:12/11/2023

    Type:Customer Service Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The Health Sciences Institute offers certifications programs for health coaching. I certified initially with them in 2017 and re-certified in 2020. I recently just attempted to re-certify again and after put my payment information in and hit enter, the screen went blank. I have attempted to call them and e-mail them as well. Several other employees that I work with have attempted and were charged payment, but have not heard anything back or received receipt of payment like I didn't. No one answers the phone. I have left several voice mails and no reply.

    Customer Answer

    Date: 12/12/2023

     
    Complaint: 20974266

    I am rejecting this response because:

    This dispute was partially resolved yesterday. I received a certificate but not a copy of receipt of payment yet. Thank you, ****************************;

    Customer Answer

    Date: 12/20/2023

    Thank you for your e-mail. At this time, we show that the business has approximately 7 days to respond to your complaint before it is closed and published to the public as Unanswered. Please understand that we are not a legal or governmental agency and cannot force a business to respond.  Once a response has been received that will be sent to you for review.
     
    At this time we would advise you may wish to seek legal advice. If you have any questions, we may be reached at the number listed below.

    Customer Answer

    Date: 01/09/2024

     
    Complaint: 20974266

    I am rejecting this response because: I have not received ANY communication or response to emails regarding a receipt of payment or a refund.  

    Sincerely,

    *****************************

HealthSciences Institute, Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.