Complaints

This profile includes complaints for Evara Health's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Evara Health has 11 locations, listed below.

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  Evara Health

  1344 22nd St South Saint Petersburg, FL 33712

• 

  Evara Health

  612 Mlk St N Saint Petersburg, FL 33705-1403

• 

  Evara Health

  702 Jasmine Way Clearwater, FL 33756-4086

• 

  Evara Health

  7550 43rd St N Pinellas Park, FL 33781-3601

• 

  Evara Health

  5523 Roosevelt Blvd Clearwater, FL 33760-3425

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/20/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am extremely dissatisfied with the services provided by Evera Health. First of all, it seems as though Evera Health caters primarily to individuals who cannot afford medical care, but even then, the quality of service is shockingly poor. I recently had an infected tooth, which is a serious condition, and despite my urgent need for care, I was unable to see a doctor. They limit walk-in patients to only two per day, which is absolutely absurd for people dealing with medical emergencies. For months, I had to endure the pain and suffering of a severely infected tooth because no doctor or dentist would address my concerns.This situation is not only frustrating but also deeply concerning, as I could have faced life-threatening complications due to the untreated infection. Despite my attempts to seek help, I was consistently turned away or faced with bureaucratic hurdles that left me without any real medical care. To make matters worse, I had to pay $1,000 out of pocket for a root canal that should have been covered by my insurance. This is completely unacceptable. I intend to speak with corporate about this ordeal and demand reimbursement for the costs I incurred due to Evera Health's negligence.I am also seriously considering taking this issue to the media, as this level of disregard for patient health is both dangerous and inexcusable. Evera Health's insurance services have proven to be a complete joke, and the staff at their locations is equally terrible. No one seems capable of providing the care they promise, and the system they have in place is failing patients in critical need of treatment. I am furious about the lack of accountability and the poor service, and I plan to pursue every possible avenue to ensure this issue is resolved.

  Business Response

  Date: 08/20/2024

  Dear ******************, We are truly sorry to hear about your experience with our dental services. At Evara Health, we strive to provide the highest level of care, and its disheartening to learn that we did not meet your expectations.
  Our Customer Experience Specialist will be reaching out to you directly to address your concerns. Your feedback is important to us, and we are committed to making improvements based on your experience.
  Thank you for bringing this to our attention, and we look forward to the opportunity to address this matter. Sincerely, Evara Health

  Customer Answer

  Date: 08/21/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:10/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I scheduled an appointment with a ********************************** at Evara Health as a new patient I arrived to the appointment on time and was informed that I had to fill out more paperwork and I shouldve came thirty minutes prior to the appointment time. I asked why wasnt I informed of the New Patient Policy when scheduling the appointment. I also stated if I had k***n of the policy I wouldve came at the designated time. The receptionist got up from her desk and walked away left me standing at her desk with no k***ledge of why she got up during our conversation when she came back ten minutes later she advised me the doctor is refusing to see me I asked why was the doctor refusing to see me and she provided me with no answer. I waited over two weeks to get this appointment Im new to the Pinellas county area and am disabled I have ongoing health conditions that I desperately need to be under a doctors care. The way I was treated was in humane and unfair especially since I wasnt informed of any policy for New Patients also Evara Health emailed me paperwork and I filled it out and sent it back two weeks prior to the scheduled appointment. I was not informed of the other forms I needed to fill out or given explanation on the refusal from the doctor *** my medical condition is left being untreated until I find a new doctor. Please assist me and advised me on how to file a complaint because I feel discriminated against by the receptionist and the doctor. I have medical Insurance so I did not have any out of pocket expense. I asked the receptionist ***************************** for the name of the doctor she provided me with a name of a doctor I was not scheduled with I had to find out the correct doctors name through ****** the other receptionist

  Business Response

  Date: 10/06/2023

  We are sorry for your experience, providing quality care and service is the goal here at Evara Health. We would like to thank you for bringing your concerns to our attention. We value our patients and would like an opportunity to discuss your concerns directly. Our Customer Experience Specialist can be reached at *********************. 
  
  Respectfully, Evara Health 

• Initial Complaint

  Date:01/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It is really a shame that I cannot get nobody from ever health to call me. I have been trying for 2 months to speak with the office manager or my doctor's assistant about several matters. Messages has been sent to the office manager with a request to call me back and that has not happened. I am so over this facility I understand they're busy but I am a client and deserve the same amount of attention.

  Business Response

  Date: 01/18/2023

  We are sorry for your experience, providing quality care and service is the goal here at Evara Health. We would like to thank you for bringing your concerns to our attention. A member of our team will be reaching out to you to follow up on your concerns. 

  Respectfully, Evara Health, Customer Experience Specialist 

  Customer Answer

  Date: 01/31/2023

   
  Complaint: 18719040
  
  I am rejecting this response because: I have been in communication with ***** regarding my concerns and she made me an appointment with my doctor but at the last minute my doctor canceled due to being out sick last week I was supposed to have an appointment on Friday the 27th had to wind up seeing another doctor which was a waste of my time and money and I'm still no closer to getting a resolution I've been calling ***** since last Thursday with no follow-up or reply I am just so outdone with this clinic and their lack of follow-up I don't care if it's telehealth I need to speak to my doctor *****************************************************

  Business Response

  Date: 02/10/2023

  Dear ***********, We deeply apologize for the unforeseen circumstances regarding our provider that resulted in rescheduling your appointment and any inconvenience this may have caused you.  Myself, **** have been assisting you in ensuring you were seen by your provider and received the things you needed during that appointment. We value you as our patient and thank you for allowing for us to speak with you regarding this compliant. If you have any further questions or concerns, please use the direct contact number that was provided to you. We wish you well, and we thank you again for choosing Evara Health. 
  Sincerely,
  ****, Customer Experience Specialist 

  Customer Answer

  Date: 02/17/2023

   
  Complaint: 18719040
  
  I am rejecting this response because: although Ms. **** has done all she could to help me, I am still not in the position to receive a resolution pertaining to the issues listed in my initial complaint. For example,, I have expressed concerns regarding the need of assistance for some referrals that my doctor gave me on my visit February 3rd. I have yet to receive that assistance. After seeing my doctor on February 3rd, I reached out to Ms. ****, requesting assistance and reaching my doctor for an amended letter to replace the one that my doctor gave me during my office visit. I do believe that Ms. **** did all she could to assist in this matter, however after 11 days I had still not gotten what I asked for, and to top it off I am being told that in order to get it I have to come in for another office visit which means money bill to my insurance just get a letter amended. And if that's not bad enough, my doctor doesn't have any appointments until mid-March meanwhile my job is looking for a better explanation/return date details.  Lastly I think it's unfortunate for me that ********************** is assisting who is also the one they gave me this bad news indicated that I've gotten 3 different letters. I don't think that should be held against me the letter that I got on January 27th was a letter that I got from a doctor that was not mine because my doctor had to cancel our appointment that day due to being ill.  The 2nd letter that I got that was from a doctor that was not mine was dated for February 8th, and was due to a stomach virus I caught while I was technically supposed to be out on ************************** letter, which was dated for February 3rd. I really feel that there is a serious communication breakdown at this office. I send messages on my chart and I experience responses that are not relevant to my questions and messages. I have requested a phone call from my doctor a telehealth appointment from my doctor through all communication channels, to no avail I understand that my doctor is busy but I am her patient to and unfortunately because there was so much going on on our February 3 visit I did not get an opportunity to address questions and concerns relevant to my glucose I didn't get any testing done for my glucose while I was there on that day the doctor didn't ask me anything about it I don't know of on prediabetic or if I'm diabetic I just do not know what to do about these issues that I am having with Evora health.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:08/31/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nobody answers the phone. There is no number to reach upper management or anyone to complain. I sat in their office for 3 hours and never got ANY care at all. Had to leave and I have been unable to get the referrals, meds or shots needed. Can't reach anyone on the phone for 2 weeks now. They have horrific ****** reviews over the same issues.Doctors give orders and staff can't fulfill such. Staff is short tempered and clients are extremely frustrated die to lack of care and zero followup.

  Business Response

  Date: 09/15/2022

  We are sorry for your experience, providing quality care and service is the goal here at Evara Health. We would like to thank you for bringing your concerns to our attention for review and investigation. Per our conversation on 9/14/2022, if you have any further questions or concerns,please use the direct contact number provided to you during the call. We value your familys care, and we thank you again for allowing for us to be a part of it.
  

  Respectfully,

  Evara Health- Customer Experience Specialist 

• Initial Complaint

  Date:06/04/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a 2:15 appointment on 6/3/22 with Dr. Akif A. at the Johnny Ruth Clark location. When I went in to see him I told him I needed a letter stating that my dog was an emotional support animal, and that I was very depressed because I needed to move soon and may soon be homeless. He started to write me a letter on the computer, but then stated that because it was a new computer system, he wasn't able to do it afterall. Then he took a prescription pad and wrote in script a short note stating my dog needed to be considered an emotional support animal. I asked him if he would type it later and he said no, argued with me that the script was fine, and left the room to make a copy of the note. I thought he was coming back but he never did. I told the Phlebotomist I wanted to speak to a supervisor, and she told me I needed to go to the front desk to ask to see one. But when I got to the front desk I got the run around and finally was given a card with the name Jonathan M. written on it, as well as a fax number. (XXX-XXX-XXXX) All of the women I spoke to in the front had an attitude and were rude to me. I feel like they purposely gave me an incorrect number for their supervisor because of my race, unfortunately. I have been going to this clinic for many years and I've never been treated as poorly or as unprofessionally as I was today. I seriously doubt I will ever return there again for any reason. It was a pleasant place to go before it became Evara Health, and I've never left there as upset as today. When I left I had more anxiety and depression than I had when I arrived there! Plus, I had a 5 minute doctor visit that cost me $20. I need to add that there was 1 person who tried to resolve the situation for me, and she was the receptionist working in the Ob-Gyn department. She was the only one who went out of her way to help me, while the others showed no compassion, whatsoever. It's very sad that things have gotten so bad there. I don't understand what's happened.

  Business Response

  Date: 06/22/2022

  Business Response /* (1000, 6, 2022/06/13) */ Providing quality care and service is the goal here at Evara Health. We would like to thank you for bringing your concerns to the our attention for review and investigation. We have taken the necessary measures to ensure that we are meeting your health care needs and providing you with excellent customer care. As of June 10,2022, this complaint has officially been resolved by Evara Health. Again, thank you for allowing for us to better service you. Respectfully, Evara Health Consumer Response /* (2000, 8, 2022/06/18) */ (The consumer indicated he/she ACCEPTED the response from the business.) I am glad that my complaints were addressed and that everything that happened is now been resolved.