Complaints

This profile includes complaints for Milestone Relocation Solutions Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Milestone Relocation Solutions Inc.

  260 1st Ave Suite 200 Box 176 Saint Petersburg, FL 33701-4364

• 

  Milestone Relocation Solutions Inc

  1150 1st Ave Ste 511 Kng of Prussa, PA 19406-1316

• 

  Milestone Relocation Solutions Inc.

  3070 Presidential Dr. Atlanta, GA 30340

• 

  Milestone Relocation Solutions Inc.

  3070 Presidential Dr STE 148 Atlanta, GA 30340-3915

• 

  Milestone Relocation Solutions, Inc.

  160 Mine Lake Ct STE 200 Raleigh, NC 27615-6417

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/12/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a booking with this company in December of 2023 to assist with my move. Initially, they were very responsive in returning phone calls and emails promptly. However, on the day of the scheduled move, January 6th, ****, there was a miscommunication regarding the arrival time. I believed they would be arriving between **** am, thats what my email indicated an the text the night before but I did not receive any notification informing me otherwise. I had to make multiple calls and leave messages until someone finally reached out to explain that there was a 2-hour window for their arrival. As a result, they did not arrive until 11:45 am. Additionally, I had requested assistance with disassembling a bed, which I was told would be included in their services as part of the packing process. I was informed that I would have 2 movers for 2 1/2 hours, and a $136.00 transportation fee would be charged. From 11:45 am to 2:30 pm, it took them to load the items from one room. All the items were already in selective room and pre-broken down, so they just needed to grab and go. They took 45 minutes to drive to the new location, and im assuming to get to the pickup location which accounted for the transportation fee, but I was charged for that 90 minutes plus an additional 15 minutes for their lunch break. They arrived at my new place at 3:45 pm to unload, and the unloading was completed by 5:00 pm. I decided not to allow them to assemble the bed. I was told that any time exceeding the initial 2 1/2 hours would be charged at a reduced rate for every half hour. by ********* requested an itemized statement to understand the reasons for the high cost and was told it should be more than they are quoting but was told that I would receive it via email. I made multiple attempts to obtain this statement, including contacting *******************, but received no response. The movers mentioned that headquarters is unaware of their charges, so I am uncertain how they could provide a price quote. It seems that the contractors are responsible for determining their own prices. I feel deceived and overcharged in this situation and would like to request a refund of at least $200.00 for the lack of upfront pricing and transparency.

  Business Response

  Date: 01/15/2024

  All client who have issues and or damages we request go through our claims department so they can provide a proper refund/solution. This client has NOT contacted our claims department. They are more than welcomed to do so, they will have a response within 2 days. Also, below is the confirmation sent to ****** breaking down the charging when the move was initially booked. This is what the crew charged. They do not charge anything but what is on the paperwork unless approved by our office. ****hrs x $109/hr + $130 trans fee = $702.25 (+ our ****% CC fee equals the $731.67 charged* 

  >> Milestone Relocation Solutions
  www.MilestoneRelocation.com
  MOVE CONFIRMATION
  Dear ***************************,
  Please take your time to look over your information and pricing. Contact us by email or phone if anything needs to be changed.
  Please respond to this email with the list of your items ASAP.
  To make your move smoother and for liability concerns, we will not be able to dispatch a crew before we receive your written list of items to be moved.
  Thank you for your co-operation.
  Moving From:
  135 S Cinnabar Ct
  *********, ** ***** Moving To:
  ******************************** #***
  *******, ** 27612
  Customer:
  *************************** (Issue) Customer Contact Number:
  **************
  Date of the move:
  01 / 05 / ***4
  Time of arrival:
  09:00-10:00 Number of movers: 
  2
  Minimum hours: 
  2.5
  Hourly rate ($): 
  109.00
  Transportation fee ($): 
  130.00
  Cancellation Policy: 
  $75.00 fee if canceled within 72 hours of the move
  Credit Card Processing Fee: 
  ****%
  Any time after the minimum will be charged in 15 minute increments
  If applicable, have all packing complete with boxes firmly taped. Bags are not recommended.
  Transport all valuables yourself, such as: jewelry, important documents, keys, purses, etc.
  Secure any small items prior to move day that will not be transported by your crew.
  If applicable, please make all necessary arrangements for the elevator, parking and loading dock and be sure to keep me updated prior to move day.
  Keep in mind that your crew will complete all disassembly and reassembly required to complete your move, however, some items will take longer to complete these tasks.
  Have all of the traffic areas cleared so our crews do not have to climb over boxes or walk around large objects.
  Remember that the methods of payment that we accept are money orders and debit or major credit cards excluding ***************** Your crew cannot accept personal checks or cash.
  Please transport all flammables, combustibles, aerosols and liquids in your own vehicle.
  Please have all boxes properly marked on the side with new room location and contents.
  Please disconnect any items wired or plumbed to the home such as: washing machines, dryers and refrigerator ice makers. Items mounted /affixed to the residence cannot be removed by your crew.
  Please ensure that all large dressers and armoires have been emptied and all contents packed prior to move day.
  The better you are prepared - the smoother and more cost efficient your move will be!
  Agent Information:
  *******************
  Move Coordinator
  Phone: ************
  www.MilestoneRelocation.com
  

  
  

  Customer Answer

  Date: 01/15/2024

   
  Complaint: 21125899
  
  I am rejecting this response because:
  You say one thing on phone  and indicate something else on paper. ****** learned will remember to check agreement  before moving for misleading information..   ****** learned!!  enjoy the money !!!  Will never use this company again!!! Nor recommend!! 
  Sincerely,
  
  *************************

  Business Response

  Date: 01/18/2024

  Again, we send all pricing and breakdown in confirmation emails before the move actually happens. Which means ***** had all the pricing and info ahead of the move as well as when the move was complete and he agreed to the pricing. He was well informed of how everything would pay out. And again, we've let him know to go through our claims department.

  Customer Answer

  Date: 01/22/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is not satisfactory to me. Clearly no mention of what was said over the  phone in your reply vs the contract. ****** learn never trust word of mouth reread contract!   I reintegrate Enjoy The Money!!!! CASE CLOSED!!!! 

  Sincerely,
  
  *************************

• Initial Complaint

  Date:09/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hired Movers to move my personal belongings from *********** ** to ****** ** on July 28, 2023. The agreed time for the movers to arrive was July 28, 2023 between 9am and 10am. We provided a list of the furnishings and number of boxes ahead of the move (per the request of the moving coordinator, *****************************. He is also who provided me a quote as well as the time the move would start. The quote was $556 to include 3 men/3 hours and a one time $139 fee. I was provided with a crew of 3 men (one was standing around or sitting in the truck more then he was working) who argued and fussed through out the day. They damaged walls and furniture. *** asked for reimburse for both the cost because it was under quoted and replacement/repairs of he damaged they caused. I have been unsuccessful in many attempts to resolve this through them. There are also a lot of details that I do not have room in this form to provide.

  Business Response

  Date: 09/12/2023

  We have spoken with this client about her claim. As mentioned to the client, the paperwork was properly filled out and signed by ***************. Not only was the price of the move agreed upon and signed off on, the claims/damage portion was signed off by her stating there were no damages or issues once the move was completed by our crew. We have to go off of the paperwork as it's our binding contract. Had the client not signed saying everything was in good standing, there could be a conversation about "damages". But we can not press forward with any issues occurred as we do not know when they occurred. Once the move was completed, we give our clients the chance to check the truck to make sure nothing was left and clients are present throughout the move to ensure and note damages throughout the moving process. No damages were recorded while our crew was on site.

  Customer Answer

  Date: 09/22/2023

  
  Complaint: ********
  
  I am rejecting this response because:

   

  we did not receive services that we we told we would receive.  We were quoted for 3 professional movers and we received 3 movers who argued and fussed through out the day which caused delays and more time to complete the move.  The movers were also nearly 3 hours late.  

   

  I was also not told to check the truck or that I was signing any rights away to collect on damages. 
  
  I was under duress because of the terrible service, the adult men arcing and fussing all day and  costs because of the move because we didnt receive the services promised.  Your company is responsible for the damage and missing bolts as well as over charging for 3 professional movers when we received 3 men that were fussing and arguing.  Their behavior and many hour delay getting started caused the move to take hours longer then what it should have.

   

  
  Sincerely,
  
  *****************************

  Business Response

  Date: 09/29/2023

  We have tried attaching the paperwork signed by *****************************, but the file is too big. But we will gladly email this to BBB or whomever appropriate. Not only did she sign saying she received the brochure of her shipper's rights, but also signed the very bottom of the Bill of Lading stating all items have been received without damages. She was very aware of the processes and agreed to everything being in good standing. Her move was done on the day it was supposed to and everything was signed and processed accordingly. We as a company have followed procedures. 

• Initial Complaint

  Date:07/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good morning I had hire movers to move my stuff from my old apartment to the storage room unit so they worked it and I told him everything that needed to go so right now we are still not finished moving. I contacted them when I got back home to see what else we had to move and he told me that I will be able to do it myself, but I will have to make a couple of loads because he have other jobs that he had to go and move a three bedroom two bath. so he would have to go to ******* to do the move so I dont know if that was correct or not but I definitely have pictures of the stuff that he left and also the storage room facility was still open. The door was propped with a stick I have a picture of that as well and I also had to give someone else the money to do other work that was not completed so I did tell the person who book the move was all I had, and how many bedroom so every room still has stuff in it so my thing is if Im paying you to do the job is supposed to be done right and Im very unsatisfied and also I contacted the office I supposed to been out of there on the 30th that was Friday so now I will be have to pay money because my stuff is still inside of this unit that needs to be out of there ASAP so if theres anyway possible that you can contact me back I will appreciate it and they also took 5 1/2 hours which I know they had to take breaks, and all of that and I was not trying to work nobody under the table but at the end of the day if you do the job or you got paid for it is supposed to be done, right. So now Im about to contact the person who pay for this for me to let them know that the job is not completed as well, so yeah, I would not be saying that I didnt tell yall that I did not let yall know upfront what was going on and they didnt send me no receipt ?? are nothing so my Pastor needs the paperwork because they know what they doing and they arent professional at all they are hiring other people too do they job its a total set up ??

  Business Response

  Date: 07/20/2023

  All moves we book are priced by hourly rate. The crew worked 5.5hrs in which the client was charged for that amount. Clients are required to be present when everything gets moved as it prevents things getting left behind. We let the client know that she could schedule another move to handle anything leftover. They chose to decline. 

• Initial Complaint

  Date:07/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or about April 2, 2023, movers arrived to my home to relocate my furnishings from ** to VA. ****** the move took longer than was anticipated, my greatest issue is a claim that I submitted for damages sustained to a bedroom end table and some smaller items. In particular, the end table was taken apart (which I complained about during the move and expressed concerns parts may be lost in the move), They assured me that would not happen, but pieces were lost during the move so it put the metal parts together that hold the glass top. I contacted the Sales Representative, ***** whom referred me to ************************* <**************************** (which not the company I hired). I hired Milestone Relocation Solutions. **************** responded that she would contact the moving company which was contracted to move me to initiate an investigation. I also sent her a receipt for the item. I received an email indicating that the claim would be resolved in $60 days or sooner. That was in April, 2023. Despite sending them several emails requesting an update, I have never heard back from the company. I would like the amount to replace the end table which is approx. $124.

  Business Response

  Date: 07/20/2023

  We have contacted ******* about the claim in question. We have finalized a refund amount and we're ready to settle this issue. We just need some information from her before we can send the refund check. We apologize this matter has taken longer than expected.

• Initial Complaint

  Date:09/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was quoted a job of three movers at 550 dollars for three hours to begin at 830 am. Only two movers showed up at 11am, spent most time wrapping furniture at old address, said items wouldn't fit a new home. They also created multiple digs in floors and walls at both homes. Finished in three hours and charged me 775 dollars saying it was a four hour job.

  Business Response

  Date: 09/28/2022

  We have tried to respond to this BBB complaint before this instance. It kept saying there was an error and would take us to a screen where no response could be made. This is the first attempt where we've been able to respond. We have reached out to the client to make a formal complaint with our claims department. All issues/damages are to be investigated by our claims team to resolve in a professional manner. Once all the paperwork is reviewed and information is collected they will provide a proper solution. If anything further is needed from us, please let us know. We want to make sure our clients are always taken care of. Thank you for your time!

• Initial Complaint

  Date:07/30/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I fill a form online for a free quote for moving with bellhops for moving. My landlord was selling the house and i had to move.. I received a call from a gentleman telling me that I fill the form online claiming to work with bellhops. I booked the move we talked estensively about the estimate, work, that i needed to pack ahead...and so on ...gave him my credit card to reserve. Than received a email confirmation that there was Milestone relocation solutions, i though maybe bellhops had a contract with local companies. He even call me back to check if the afternoon would work for me. The day of the move 30 min befoe the scheduled appointment they canceled. And when i tryed to call back the number had been disconnected. Its a scam company, be very careful.

  Business Response

  Date: 08/22/2022

  Business Response /* (1000, 5, 2022/08/04) */ First, we do genuinely sympathize with the situation and we did unfortunately have our crew's truck go down the day of the move. We notified the client of that which led to the cancellation. We are not a scam company at all. We do moves in multiple states every day. We are Milestone Relocation. If anything more is needing for you all, please let us know. Again, we do apologize for the truck issues causing cancellation.

• Initial Complaint

  Date:07/03/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  June 17th i schedule a move for July 1st 8-9am. June 23rd i asked can it be earlier ******* who ive been communicating with via text said its a window 830-930am. On july 1st 910am i called spoke to ******* he said he will call the movers see whats their ETA. ******* never called back and still hasnt as of today. At 1030am a Acy Browns calls me to tell me they had the wrong number tried to contact me so movers went to the second pick up. He said they can get to me at 4pm. I said this is such an inconvenience messed up my whole day as i had plans later and needed to be moved by 2pm. He said he will take off $30 from the original amt per hr. At 330pm i text Acy said they will contact me with an updated ETA. Movers called said 5pm they are still on same trip and its a hr from me he will call when otw. I called at 445pm asked for status he said they still at same location he will call when otw. At 530 he calls. Then at 640pm said they 10mins. The move started at 650pm ended at 1025pm. While in the climate controlled storage unit they dropped my dryer to the floor and the top part broke off. Wires came out since it hit the floor hard so one of the guy put the wires back in. I said i hope it works but its still broke. He said contact milestone. I trxt Acy to ask him what are they going to do about this and as today i still havent heard back from him. I did pay $607 as i was too tried frustrated angry hungry all at the same time. This move was just a nightmare!

  Business Response

  Date: 07/22/2022

  Business Response /* (1000, 5, 2022/07/08) */ First, we'd like the client to know we are extremely apologetic about any issues occurred. We want all clients to have the best experience possible. In this case, seems there were damaged items and we have referred the client to our claims department. They will investigate the situation and damages and provide a proper refund.

• Initial Complaint

  Date:05/20/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  5/1/2022 movers broke my antique lamp and acknowledged that they accidentally took my Cross pen. The mover promised to return it and come and look at the lamp but then was not reachable. He then stated he would drop off my pen but did not. I was not able to reach The representative Scott or the movers.

  Business Response

  Date: 06/22/2022

  Business Response /* (1000, 5, 2022/06/02) */ First, we'd like to say we sincerely apologize for any issues occurred during any one of our client's moves as this is not the way we do business. We no longer work with the crew associated with his move however We have contacted the client in regards to the issues occurred on his move. Our claims department will investigate the situation and provide a proper refund/solution for the client per our signed contract agreement. We will make sure this is handled efficiently and properly. Thank you!