Business ProfileforSwift Moves, LLC

I contracted with the company originally in April 2016. They moved our possessions from our ************************************************************************ home to storage, as we sold our home. They again moved our possessions on August 18, 2022 from storage to our new home at ************************************************************************************************. I filed our claim with the company consisting of many items they did not move, or that they broke or damaged from our *********** **. home to storage and from storage to our ********************* ** home, I signed a contract with them that *** have included that they would reimburse us for item weight, rather than replacement cost. The contract *** also have included that they would not reimburse us for items that were not moved. They notified me that they only reimburse us for items that were damaged, or broken and by item weight. And that they do not reimburse customers for items that were not moved. My wife and I find their policies terrible!! They should place themselves in a customer's shoes and reimburse for items not moved also. As their employees could have stolen our non moved items!! We know that companies and employees make mistakes. But not moving or stealing items is unacceptable and we should be reimbursed for all items I listed on our claim.!!My claim was for 831 pounds. They reimbursed me for Only ****** pounds. So they owe us reimbursement for ****** pounds, or $381.20. We can't replace their not moved items with their unfair reimbursement!! I listed our desired resolution as "Finish the job." What we desire is a $381.20 additional reimbursement.My claim listed our non moved and broken or damaged items. We received their check 1/23/23 that was for damaged or broken items ONLY!! Also, their letter read that I listed an overestimated item weight. I find this very insulting and their Poor business practice!