Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/10/25 I scheduled an appointment with the service department due to an alert on my dashboard to have the air suspension checked. The test came back that the two rear air bags for the suspension were leaking which was covered under my extended warranty with Endurance. The Technician is ***** ********* and I advised him I would be using the parts that the warranty company would send versus the overpriced parts he was trying upsell to me. The labor and parts were covered under the warranty and my portion would be the $100 deductible. The diagnostic fee would be waived if I chose to follow through with the repair. Endurance advised the parts would be shipped for next day delivery. Two weeks went by and on 1/29/25 I called and spoke with ***** ********* and he advised the parts were never sent by Endurance and he would call them. On 1/30/25 Sheffield called me and said the parts were in and I advised I would be there on Monday 2/3/25 to have my truck serviced. On 2/4/25 ********** called me to tell me they installed the two rear suspension bags and then an aftermarket part broke on the left rear side, they do not know what the part is and do not have it so I would need to find the partner take the truck elsewhere but that it was not their fault. I called the lift company which is *** and they sent it overnight to me and I took it to ********** on 2/4/25 at 130 pm. While fixing my truck the left rear part broke and the aftermarket part broke again. I found out from the ************ That an invoice was sent to them from the dealership signed by me the customer and the invoice was paid with my claim closed out as done. My truck was never there on 1/30/25 and was never fixed and it still not fixed. Due to the claim being closed I cannot get a rental car to get to work. So not only did someone sign as me on the invoice, the job was never completed at all. I have been unable to get any resolution and my truck is still inoperable and was not this way when I left it

  Business Response

  Date: 02/10/2025

  We have spoke to this customer. Aftermarket parts that were sent will not work. We need factory parts to fix this vehicle. We have provided this customer a rental car and are working with his extended warranty about a part solution.

  Customer Answer

  Date: 02/21/2025

   
  Complaint: 22913337
  
  I am rejecting this response because:

  The service department has tried to return my truck to me claiming it is repaired correctly on three occasions and I found that it had not been fixed properly. I was finally able to pick up my truck on 2/19/25 after not having it for three weeks, and had to bring it back again today 2/20/25 for the same issues. The service department continues to try to place blame on everything else but the issues that are directly related to factory parts they have replaced. Now I am without the rental car I was using to get to and from work and the service manager will not return it to me to use even though it was still in the parking lot from when I dropped it off yesterday. I should not be out of pocket for a rental vehicle due to their incompetence and inability to fix my truck correctly. Unfortunately because this no longer falls under the extended warranty company, I am not authorized to get a rental car through Endurance. My truck has had no issues since the day I purchased it in 2018 until this dealership tried to repair it and they continue to try to make me take it to another mechanic to take the liability off of them. All I want is for my truck to be repaired correctly. Any assistance is greatly appreciated. 
  
  Sincerely,
  
  ********* ******

  Business Response

  Date: 02/27/2025

  We have installed factory air bags for air suspension issue on the vehicle. Vehicle has been modified by the customer. Vehicle has an aftermarket suspension lift kit. More than likely has caused the original failure to occur. All systems are currently working as designed. We did provide customer with a loaner vehicle will we continued to confirm all repairs. If any issues continue with air suspension, we advised customer he must return to repair facility that installed his aftermarket lift kit. No more repairs will be made at this dealer regarding any air suspension issues. Notified customer as well. 

  Customer Answer

  Date: 03/07/2025

   
  Complaint: 22913337
  
  I am rejecting this response because: there have never been any issues with this truck or the suspension since the truck was modified 7 years ago. The service team made several admissions that they were not familiar and would need to research more in order to fix my truck. I asked them multiple times if they had the knowledge to repair my truck correctly and they advised they did. The fact is they do not have the knowledge or capability to repair the truck as it is STILL not repaired. The air suspension alert came on again today 3/7/25 saying it needed immediate repair. I just got the truck back on 2/25/25.  When I asked the service manager to provide me with proof or evidence that the aftermarket lift is causing any issue, he said we do not have any documentation or proof so how can they tell me this is the case. If the suspension was being affected by the aftermarket lift, it would have presented an issue long before seven years. The fact that I was told they will not honor their own work and will no longer service my truck suspension which is a FACTORY Set up for the truck, proves that they are not knowledgeable and have continued to be untrustworthy. This service department has continued to give me my truck back saying it is repaired and I am paranoid yet the same alert on my dashboard is back again and again and again. This is unacceptable that a dealership where I purchased my last two Ram trucks, can now refuse to fix what they have done to my truck. Now I have to be inconvenienced again with no vehicle and have to go to a dodge service department in a different county altogether because there are none nearby that are trustworthy people. They committed fraud by signing the first invoice as the customer (per customer service for Endurance) sending it to Endurance warranty saying they fixed the truck. This is not how a reputable company should run their service department. I plan to have the truck inspected by a reputable ASE mechanic and BDS lift dealer who services the ram suspension to see what the service department has done to the truck as well as inspect the front of the suspension to prove the lift is not responsible for any issues. All Ive asked is to be treated accordingly and have my truck repaired correctly. Whenever you hold anyone accountable and they begin to deflect and place blame elsewhere multiple times, as well as try to manipulate the conversation, it becomes apparent they are being exposed. Once the dealership knew about my complaint to the BBB, thats when they told me they will no longer service my truck. 
  
  Sincerely,
  
  ********* ******

• Initial Complaint

  Date:01/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Formal Complaint Against Dayton ****** Dodge, **************************************** Ph#: ************** My name is *** ****, and I am submitting a complaint regarding Dayton ****** Dodge in **************, ********On January 5, 2025, I contacted Anik in sales about a 2020 Dodge Ram EcoDiesel. **** confirmed its availability, and I visited the dealership to inspect and test-drive the vehicle. When asked about potential issues, Anik assured me there were none, reiterating this after checking the vehicle post-drive. I expressed interest but decided to finalize the purchase the following day.On January 6, 2025, I confirmed the vehicles availability and completed the purchase. Anik emphasized the vehicle was certified with no major issues, supported by a Carfax report that omitted prior engine repairs in May 2024, including a cylinder head replacement. Based on this, I purchased the vehicle for $33,250.05.On January 9, 2025, the vehicle began leaking oil. I reported this to Anik, who delayed scheduling service. ******* later arranged an appointment for January 13, 2025. At the dealership, ******* from service disclosed undisclosed prior engine repairs and additional issues, including:Front crankshaft seal replacement Cylinder head gasket replacement Front timing case replacement Fuel injectors and supply tube replacement ******* confirmed the vehicles engine had been significantly repaired in May 2024, information withheld during the sale.I requested to cancel the sale, explaining I would not have purchased the vehicle had these issues been disclosed. Both ********, a sales manager, and ***, the manager, denied my request, stating repairs must be completed first.The vehicle remains in service with no timeline for completion. I request the dealership cancel the sale, refund $33,250.05, and reimburse $2,439.58 for accessories purchased post-sale.Sincerely,*** T. **** ****************

  Business Response

  Date: 01/22/2025

  *** **** did indeed purchase the stated vehicle as a certified pre-owned vehicle from our dealership.  The vehicle was traded into us by the previous owner on December 1, 2024 and subsequently went through certification and was offered for sale.  There were no issues with the vehicle during the inspection process or during the 30+ days it was available for sale on our lot.  The current mechanical issue was not present at the time *** **** took delivery of the vehicle. It occurred after *** **** took possession of the vehicle and is in the process of being rectified in our service department under warranty at no expense to *** *********** Additionally, alternate transportation was offered to accommodate *** ****** interim needs, which *** **** declined. The previous repairs referenced by *** **** were done by the previous owner of the vehicle prior to it being traded into us.  *** **** has the right to sell his vehicle to whomever he chooses or trade the vehicle in at our or any dealership of his choice at the current market trade in value.  Our team has maintained contact with *** **** regarding the progress of the repair which should be complete this week.

• Initial Complaint

  Date:07/29/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last year I took my vehicle in for servicing to have the stop start battery replaced. After it was returned to me, the airbag sensor warning light kept coming on. I took my vehicle back to the dealership and they tried to find or reproduce the problem but could not. They returned the vehicle to me, and the airbag sensor light kept coming on. I talked with the Service Advisor **************************** to arrange to drop off my car in return for a loaner so that they could keep my vehicle for an extended period to try to diagnose and correct. The vehicle was returned to me a few days later after they indicated that they made some adjustments. The problem was still there, and we repeated the process after they troubleshooted with Chrysler and determined they needed to order a different part. On all occasions the loaner provided was through Hertz and I had to provide a credit card for a deposit to hold the car and Dayton to pay the bill. Almost a year later to the day, I am receiving a bill from ***** for the first time saying Dayton has not paid them and they are looking to charge me under the rental agreement. I left a message for the service advisor and emailed *****. ***** sent me the letter attached. No call/text back from the Service Advisor. I would like Dayton to honor their agreement and my warranty (the car was under warranty still) and pay Hertz so I can stop receiving harassing letters from *****. I dont think its an unreasonable ask for Dayton Andrews to fulfill their agreement and responsibilities to pay for loaner vehicle during repair that was under warranty.

  Business Response

  Date: 07/29/2024

  We have spoken to this customer multiple times today. We informed this customer that we have paid hertz for the rental car that she was in that the warranty paid for. Hertz is sending bills to customers after the fack because they failed to pick up the customers cars multiple days after drop off and are trying to charge the customer. We have reached out to hertz multiple times is this regard. We have paid hertz for all rental days authorized and will not be paying anymore. We explained this to the customer as well. This is not a ********************************************* issue. 

  Customer Answer

  Date: 08/05/2024

   
  Complaint: 22055540
  
  I am rejecting this response because:
  I disagree with Dayton that they have paid ***** for the outstanding invoice in question.  Dayton did send check ****** for $10,400 to Hertz, but ***** has indicated that the outstanding invoice number was not included in the breakdown on that payment.They do show a separate payment for one of the other earlier invoices.  As I mentioned to Dayton / *****************************, I believe part of the issue is that because I had to bring the vehicle in many times for the same issue, the service team did not issue a new invoice number for the August and ***************** dates reflected on invoice ******.  After consulting directly with Chrysler, they needed to order a different part and wait for it to come in.  Instead of closing the invoice in August,they kept it open and finally closed it out when they completed the work in September.  **** times a rental loaner car was required.  It would have been a waste of money if I kept the rental while waiting for parts to arrive since my car was drivable, but for the airbag and passenger restraint malfunction. Once it arrived, I obtained another loaner tied to the same invoice ******.  That may be the reason Dayton believes ***** did not pick up the car timely after dropping off the first time.  Reminder, the issue started after my service in May and multiple loaner cars were needed between June when I first dropped off the vehicle, until September, when the issue was finally fixed. ***************************** offered to send me a check directly and I could pay ***** because he said ***** would not accept payment from them.  ********************************* emailed me back and said they absolutely would accept payment from Dayton. I relayed that information in an email back to **** yesterday and the day before and I have not heard back from him as of this morning.  I would like it if Dayton would honor the invoice to Hertz and pay them directly because based on my experience and number of loaner cars needed, I believe it is a valid invoice and there is no need for Dayton to cut me and check for me to turn around and mail one off to Hertz.  
  Sincerely,
  
  *************************

  Business Response

  Date: 08/21/2024

  After speaking to the ******************* they approved to write a check to Hertz for payment for ****************.  I have attached the payment so her account will be paid in full to Hertz.
  
   
  
  Please let me know if you need any further information
  
   
  
  Thank you
  
   
  
  ********
  
  Office Manager
  
  ************************
  
   
  
  Dayton Andrews CDJR
  
  **************
  
  **********************

  Customer Answer

  Date: 08/21/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Thank you Dayton for reviewing the materials and honoring the agreement(s).
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:04/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 2nd 2024, I delivered my ram truck to dayton andrews service center for a safety recall repair. In less than an hour I recieved a call from them that they had damaged my truck. I went to see the damage. They couldn't tell me who was operating the vehicle. The vehicle was ran into machinery in the ship. The manager informed me this was a common occurrence. I have been denied contact to the business owner. I requested they not do the repair as I have no trust in them. They have begun repairs anyways. The safety recall repair was not completed. They refuse to acknowledge the depreciation value loss caused by the accident as it is a 2 year old truck with no previous damage. Please help.

  Business Response

  Date: 04/12/2024

  **************, as stated - your vehicle was damaged on our property by a 3rd party glass vendor. We immediately contacted you to make you aware of what happened. We invited you to come down and see the damage, for full transparency. With your okay, we repaired the vehicle at our body shop using all new and original equipment - at the cost of the company who damaged your vehicle. The safety recall was completed on your vehicle as well. We understand that the situation was extremely frustrating and we attempted to alleviate some of that frustration, by providing a service contract that covers the cost of your next 4 oil changes and tire rotations.

  There is nothing further, we can do for you. We have done our best to rectify the situation as quickly and efficiently as possible, with full cooperation from the 3rd party company. 

  Customer Answer

  Date: 04/15/2024

   
  Complaint: 21558960
  
  I am rejecting this response because:  I delivered my vehicle to Dayton Andrews service center for a factory recall.  No glass service was required. I did not authorize your company to perform the repair work. I specifically asked for you all NOT to perform the repairs.  The repairs that were made were of very poor quality.  I was a good customer, spending $1500 just last month on recommended services for 2 dodge vehicles.  I paid for recommended services, no questions asked, based on the trust I put into you all.  This experience has removed all trust in your organization making the offer for future service irrelevant.  I was told there was no accident report, which I do not believe.  I feel taken advantage of and extremely mistreated.  It can be assumed you have a professional responsibility to care to vehicles delivered to you for service.  The one contact with management I did have and with the service contact while picking up my vehicle proves that you all just don't care.  It is unfathomable to me that someone can work so hard to acquire such a vehicle from you, trust you with its maintenance and be treated in such a manner.  The manager stated this is a regular issue with you.  Without correcting these failures further proves your lack of care and professionalism. I would like to know who was responsible for the damage.  I would like to know who authorized the repair to my vehicle. However, I do not expect anything more from your business, without legal efforts, because I trust that you do not care.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:02/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2/19 and 2/20/24 I attempted to get service at the *********** Dayton Andrews Jeep. On the 19th they only provided half the service. On the 20th they finished that half but refused to provide the rest of the service at the agreed-upon rate that I have in writing from them. They stated that the labor would take much longer, and it would be maybe five times as much. I explained I should only have to pay for the amount that they had quoted me. Their service was horrendous and I wont be returning there. Are you able to get me the emails of the owner general manager, assistant manager and and service manager so that I could write them all personal emails?

  Business Response

  Date: 02/22/2024

  Customer came in to see about install of aux switches that are an add on to the vehicle. When the job was quoted we were under the understanding it was a simple un plug and plug in new switches. That was not the case once we got the new switch kit. Before we started the job we called the customer to let them know it was much more involved then expected and how much it would be if we did the repair. Customer declined and picked up the vehicle. No repairs were made on this vehicle. Honest mistake but was caught ahead of time and addressed with the customer.

• Initial Complaint

  Date:07/18/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 06/02/2023, I purchased ($23,477.34) what was advertised online from Dayton Andrews Dodge, Chrysler Jeep a certified 2017 Jeep Cherokee. Per their website (*******************************************************************************************************) and the **** Chrysler America website (*****************************) a certified pre-owned vehicle is required to undergo a comprehensive 125-point inspection and a thorough reconditioning process using Authentic Mopar Parts. After the purchase paperwork was signed, the salesman, provided a copy of the signed vehicle certification inspection checklist. Days later, I noted that only 114 of 125 inspection points were checked off, two other areas were checked confirming the presence of aftermarket parts not properly listed or sold with the vehicle, a spare tire changing system and **** were checked off as present but was not present at the time of sale (told me I should take the **** from my trade in), and other inspection points were incorrectly marked for a different model vehicle or were falsely checked as meets standards when they clearly do not. A few examples are the presence of body damage, rust, cuts in the upholstery, and a faulty driver seat airbag sensor that cost me $550 to fix due to a torn out electrical connecter that I learned from a different dodge dealer was also a fire hazard. When I confronted Dayton Andrews of my findings, in person, 5 days after the sale, they called me a liar, refused to acknowledge their mistake, told me "the inspection is simply to mark if a part exists and the condition of the part is not their concern", refused to properly reinspect and recondition as per their advertised CPOV program, and kicked me out of their store. When I tried to reach out to the business owner, he never returned my call. The inspection sheet says failure to conduct and document all 125 inspection points "will void the vehicle's certification." I want my vehicle properly inspected and reconditioned as advertised.

  Business Response

  Date: 07/24/2023

  We offered to resolve the customers concern regarding the air bag warning light and missing jack. The air bag light was not on during the presentation of the vehicle or prior to the customer accepting delivery of the vehicle and leaving the dealership.  We have no control over, nor any knowledge of what happened to the vehicle once it was in the customers possession.  However, the air bag warning light is covered under the mechanical certification warranty and a replacement **** was offered as a matter of good will.   

  
  The customer vehemently refused our offer, insisting on their own demands.  Finding ourselves at an impasse, the customer persisted in restating their demands and did not want to leave the showroom.  After over an hour of interaction with 4 different staff members the customer was asked to leave the sales showroom.  They left without incident and rather than return to the ****************** to remedy the air bag warning light, they left the premises and did not return.  

  Customer Answer

  Date: 07/30/2023

   
  Complaint: 20335846
  
  I am rejecting this response because: Dayton ********************** Dodge was not willing to fix the airbag or replace the **** for the majority of the conversation. **** the service manager became hostile and repeatedly stated over and over that he wasn't going to do anything to resolve the problems. After going round and round after an hour, they agreed to fixing the airbag. To be *****, I no longer trusted they would service the car with ethics. They laughed about replacing the **** and said it was not their responsibility. I took my Jeep to another Dodge dealership, and they said the airbag wiring was not included in the certification which cost me an additional $500.00. I attempted to contact Mr. ********************** and never received a call back. Why would I go back to a dealership that repeatedly told me they would not do anything for me and ultimately asked me to leave the premises. Is that very welcoming, should I have gone back to be greeted with hostility? Mr. **********************, bottom line is you and your staff run a very unethical car dealership. With your type of ethics, I expect nothing from you but hope to warn future customers of the fraud you deal.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:07/03/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a certified pre-owned 2019 Ram **** from Dayton Andrews Chrysler Jeep dodge on 34th street on Monday 6/26/2023. I contacted the sales rep the next morning 6/27/2023 to let them know of a headlight that was out and that there is a severe vibration in the truck starting at 65 mph and worsening as the speed increases. He said he would get back to me. Which he never did. I called him the next day 6/28/2023 and he said he would get back to me after he talked to the service manager. He did not contact me until Thursday 6/29/2023 to tell me they would not cover the headlight and I needed to book a service appointment to get a quote for it.I believe they did not resolve my issues to get me outside my 72 hour window for a return. No one up there answers the phone but the receptionist who puts you on hold that no one will ever answer. I have no choice but to pay for and install the headlight myself because Im fairly certain driving with a headlight out is illegal and this is my only method of transportation. I am worried for my safety with the vibration issue however but the diagnostic I will have to pay for them to look at it will also cost hundreds, then probably thousands to remedy. Again, the dealership was contacted initially 12 hours after purchase, and every day after to this day still with no resolution. Even if the vehicle was not certified pre owned, dont all vehicles need to pass a basic DOT inspection to make it road legal?Also, my car payment on my trade in was taken out of my checking account today 6/30/2023 in the amount of $410.00 by suncoast credit union who holds my loan for my 2016 Silverado that I traded to Dayton Andrews for the 2019 Ram ****. I was told I would not have to pay it. Please assist

  Business Response

  Date: 07/07/2023

   

  We invited the customer to bring the vehicle into our ******************* All issues stated in the complaint were resolved by our ****************** to the customers satisfaction. 

  Customer Answer

  Date: 07/10/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:05/11/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought my 2018 Jeep Compass Sport in 2019. As of the last 6 months, there have been 2 different occasions i had to have it towed to the dealership due to electrical issues, shutting down the vehicle. On the 2nd visit, they advised a module needed to be replaced, at which point I paid $600 for this replacement. Then, 6 months later, all the same electrical issues started again, shutting the jeep down, again, so i towed it back. After 2 weeks of not being able to figure out the problem, they finally told me that all the modules had to be replaced and it would cost around $4k, and they would understand if i decided to trade it in. At this point, i asked why they couldn't figure this out the first time around, and why i had paid $600 for a module previously? I ended up having to take the loss and trade the jeep in for something they had on their lot, since the jeep was inoperable, and now i have a car payment that i cannot afford, since i lost $4k value ** the jeep. I don't understand why these issues weren't all found the first time i brought it in for diagnostics on the electrical system etc etc, and paid for a replacement part. Also, why the issues were happening in the first place after not even owning it that long.

  Business Response

  Date: 05/11/2023

  Customer installed batteries on their own and caused and internal electrical failure to the jeep. The electrical spike has taken down multiple modules. Customer declined repairs at this time and traded vehicle in. There will be no refund

• Initial Complaint

  Date:02/14/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Husband and I just purchased a vehicle from this Dealership just under 90 days this is the second truck within 6months the first one had severe motor issues so it was traded now this one has a break system issue as well as lining issues the tires are worn in the front very bad due to the lining issue I repeat under 90 days my Husband took the truck back which ***** was the service provider who was pretty rude and passive walking away actually as my husband spoke to him about the issue saying none of these things were covered under the transferred warranty which shouldnt be needed now away because none of things should be happening with a certified vehicle I really feel we have been scammed by these fast talking car sales people second bad ************ you we have a fleet of vehicles pictures will be added and this truck is barely driven because my husband works all the time they had the nerve to ask if he pulls anything with the truck which is laughable Dayton does not honor or value their customers I wish we read the reviews before purchasing from them never again I warn everyone stay away and I will be seeking some kind of legal advice for this because looking at the reviews this is a repeat pattern for this company photos are attached of all the cars we have and one is still missing out of the photos and can drive with wearing down a car in less than 90 days

• Initial Complaint

  Date:01/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We brought our car in to have a fix for an ongoing issue with our brakes squealing. There was also a check engine light on. The dealer charged us for a diagnostic fee. It was recommended to replace the front brake calipers. I asked what about their diagnosis leads them to believe the calipers would need to be replaced. They had no response. We were charged for a diagnostic that did not occur. Without a diagnostic there would be no way for them to ascertain the calipers need to be replaced.

  Business Response

  Date: 01/06/2023

  Hello,

  We believe this complaint is in error, there is no record of this vehicle or advisors with awareness of this situation / customer name.

  *********************************************
  2388 ***********
  **********, **

  Customer Answer

  Date: 01/10/2023

  This was the quote sent from the service advisor.  The vehicle was brought in on Thursday January 5th to the location in *************.  

  Business Response

  Date: 01/23/2023

  There is no refund I can issue as the vehicle has never been to this dealership. This is a concern that needs to be addressed by the *********** location.

  Thank you.

  Business Response

  Date: 02/20/2023

  Customer was charged for a diagnosis of the check engine light, which she was provided an estimate for that she declined. Also looked at a brake noise that showed minor hot spots on the rotor that would indicate a caliper locking up.Customer also declined. Customer agreed to diagnosis upon drop off of the vehicle. Customer is not intilted to any money back as to we provided a service for this customer.