Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/15/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have made several phone calls and emailed twice (the first email sent on October 3rd) to cancel my recurring subscription to Greenpeace over the past 5 months. Greenpeace has not completed my request nor contacted me regarding canceling my donation. I am continuing to contact them to try to get my donation canceled. They have charged my account 6 times since I requested the cancellation. I want a refund for all the times they have withdrawn from my account since I initially requested a cancellation.

• Initial Complaint

  Date:02/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ON FRIDAY 01/27/2023 I WAS STOPPED BY 2 PEOPLE OUTSIDE A STORE (WHICH IS A REALLY TERRIBLE WAY OF GUILTING PEOPLE INTO STOPPING) AFTER WHICH I WAS VERY QUICKLY RAN THROUGH A SALES PITCH THAT SOUNDED LIKE THEY WERE JUST ASKING FOR $1 BUT TURNED INTO $1 A DAY FOR ***** MONTHS.I SAID I WOULD JUST DONATE $20 ONE TIME HONESTLY JUST TO GET OUT OF THERE. I WAS TOLD I WOULD GET AN EMAIL RIGHT AFTER WHERE I CAN MANAGE MY SUBSCRIPTION AND CANCEL. I DID NOT GET THAT EMAIL. SO I SENT AN EMAIL TO THEM SAYING I WANT TO CANCEL. I DIDNT GET A REPLY AND I HAVE NOW SENT 5 EMAILS WITH NO REPLIES. ITS FUNNY WHEN THEY SIGN YOU UP FOR THIS IT IS INSTANT BUT THEY ARE APPARENTLY MAKING IT VERY DIFFICULT TO CANCEL THE SUBSCRIPTION. I UNDERSTAND THEY ARE PLANTING TREES OR WHATEVER THEY ARE DOING BUT THEY ARE IMPLEMENTING SOME SHADY TACTICS TO GET PEOPLE TO SUBSCRIBE AND HONESTLY GAVE ME A VERY WEIRD VIBE. I REALLY JUST WANT TO GET MY SUBSCRIPTION CANCELLED.

  Business Response

  Date: 02/15/2023

  Hey there, 

  This was resolved and ***** received a cancel confirmation on February 1, 2023 after ***** contacted us on January 31st. We are very clear that we respond to folks within 3 business days. You can visit our Membership FAQ's (********************************************************) for more detailed information.

• Initial Complaint

  Date:06/16/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Two young people were going door to door soliciting donations to Greenpeace. I clearly indicated that I was willing to make a ONE TIME donation but not an ongoing monthly donation. They indicated the only choice was to sign up for a monthly donation but that I would receive an email that would have a link that would allow me to manage my donation. I did not receive such an email. Note: they have my correct email address since I am receiving other emails from them now. When I phone their "Supporter Care team" phone number, no one ever answers. I have left messages, however no one returns my call. I have emailed them at multiple email addresses requesting they cancel my monthly donation. They have not acknowledged my emails. Greenpeace does accept one time donations on their web site. I believe Greenpeace's door to door solicitors are intentionally using the deceptive practice of signing people up for monthly donations and telling them that they will easily be able to manage their donation online and cancel at any time when they know that is not the case. I would like my monthly donation canceled. Greenpeace should be made to ensure that supporters can easily manage their donations. Greenpeace should be made to ensure that any third party agencies soliciting on their behalf do not use deceptive practices. Offers of ONE TIME donations should be accepted as just that.

  Business Response

  Date: 06/28/2022

  Business Response /* (1000, 5, 2022/06/23) */ Hi ******, Thanks for getting in touch and for your inclination to donate. We apologize for any miscommunication. The pledge details should have been made more clear to you but as stated on the tablet, our canvassers can only accept monthly gifts because they are so much more powerful in helping Greenpeace to plan and win campaigns. With the assurance of monthly contributions, we can be more ambitious with our goals to address climate change and protect the planet for future generations. In addition, we're always happy to help you manage your membership as we do not yet have a self-service portal. We can be reached at X-XXX-XXX-XXXX, Monday-Friday, between the hours of 9:30AM-5PM PST and via email at *******@greenpeace.us. We so appreciate that you've considered the options and understand that it wasn't your intention to give monthly and would like to cancel. This message confirms that we have terminated your monthly pledge and this change will take effect immediately. Please keep this email for your records. Greenpeace values your voice and the part you play in the movement for environmental justice so in the future, please keep in mind that we'd love to reactivate your membership as low as $5/month. Or, if you're more comfortable supporting our campaigns on an annual basis, single donations can be made online. Your support has contributed to the protection of the planet and the health of future generations. We hope you're proud of the accomplishments we've achieved together. Thanks again for all of your generosity! We'll hope to re******* with you soon. For a green and peaceful future, Kimberly Bilingual Supporter Relations Officer Consumer Response /* (2000, 7, 2022/06/27) */ (The consumer indicated he/she ACCEPTED the response from the business.) Accepting this response in that they have terminated my recurring monthly donation. However, the response did not address the two issues raised in the complaint. 1. Greenpeace must ensure that third parties soliciting on their behalf do so ethically. Specifically in this case, solicitors should not tell prospective contributors that they will be able to manage their donation online when that is not the case. I did see that there was a similar complaint filed months ago so this appears to be an ongoing issue. 2. Greenpeace must ensure that queries to ************ and *******@greenpeace.us are being handled. Over the course of a week, none of my three messages left at this phone number were returned, nor were either of my two emails to that id acknowledged.