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Business Profile

Computer Services

Alpha Software Support (Imposter)

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/16/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hacked into my computer while doing my taxes in APRIL 2022. THEY CAME THROUGH TUBO TAX AS I HAD FINISHED PAYING FOR THE SERVICE. SAYING URGENT MY IDENTITY IS BEING STOLEN. THEY STATED DO NOT TURN OFF COMPUTER AS THEY WERE FIXING THE PROBLEM AT NO CHARGE TO ME. ALL THIS WAS A LIE IT ENDED UP ME OUT OF ****** LOST FOR FILING FEE TO TUBO TAX WHICH WAS REJECTED AND DID NOT PROCESS MY TAXES AND BOTH OF MY COMPUTERS BEING INFECTED WITH A VIRUS THEY PLANTED. THEY TOLD ME I HAD TO PAY 300,00 FOR EACH SYSTEM TO BE REPAIRED IN WHICH I DID NOT THEY WANTED MY BANK INFO THAT DID NOT HAPPEN. THEY HARRASSED ME FOR DAYS HOLDING MY SYSTEMS HOSTAGE.THEY EVENTUALLY SHUT DOWN MY SYSTEMS SINCE THEN I BOUGHT NEW EQIPTMENT NOT USING MY SAME EMAIL THESE PEOPLE ARE BIG TIME SCAMMERS.

    Business Response

    Date: 05/19/2023

    Dear BBB

    Thank you for your email.

    Thank you for writing about the problem that The customer have been experiencing with our company.
    .We believe we can easily resolve the matter.

    Firstly we would like to apologize for the inconvenience and disappointment that Customer Have experienced in dealing with our Services . We assure you that your complaint and feedback will give the opportunity to remedy any problem that *** exist and help to improve our service further. We also note your feedback on availability of information regarding our products and services as well as the service levels.

    In order for ** to escalate your feedback and complaint to Our Company We Have cancelled all the services and customer don't have to pay anything and he she will be not be receiving any more calls from our side.
    Once again, please accept our sincere apologies.

    We sincerely apologize for any inconvenience *** have caused to the customer.


    Best regards,
    *********************
    Customer Service Manager

    Customer Answer

    Date: 05/21/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    Jomina Black

Alpha Software Support (Imposter) is NOT a BBB Accredited Business.

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