Business Profile
Skin Care
Lucienne Skin CreamAbout
This business has 1 alert
Important information
- Additional Info:BBB files indicate that the products listed in this BBB Business Profile have a pattern of complaints concerning unauthorized and/or unexpected charges and unresolved refund disputes. Complaints filed by consumers state that they signed up for what they thought was a free trial and later discovered additional unauthorized and/or unexpected charges to their credit cards for additional amounts. BBB contacted the business in February 2017 about the pattern of complaints.
In Febuary 2017 BBB received a response from the business.
Business believes that before Customers commit to their 14 day free trial, Customers are given the terms and conditions explaining that if they don't cancel their trial within 14 days of the order, they will be charged for the full amount of the product and also will be put on a monthly subscription to receive product every month until they cancel.
Business believes their website contains fully compliant and explicit terms and conditions within all pages of website. The reference within the complaint filed, mentioning lack of clear terms, must be related to affiliate's (3rd party) web pages, which our company's outsources. This BBB Business Profile provides information about the product name(s) listed in this profile. According to information in BBB files, this product has had its orders fulfilled and shipped by Hashtag Fulfillment, LLC, a business that is located in St Petersburg, FL. BBB files indicate that Hashtag Fulfillment performs these fulfillment and shipping services for a large number of products in the skin care and supplement industries.
BBB has had significant complaint activity involving a large number of products that have their orders fulfilled and shipped by Hashtag Fulfillment. Consistent throughout most of the product lines is a pattern of complaints concerning unauthorized and/or unexpected charges and unresolved refund disputes. Complaints filed by consumers state that they signed up for what they thought was a free trial of a product and later discovered additional unauthorized and/or unexpected charges to their credit cards for additional amounts.
A BBB Business Profile for Hashtag Fulfillment, LLC can be viewed at https://www.bbb.org/west-florida/business-reviews/fulfillment-services/hashtag-fulfillment-in-saint-petersburg-fl-90301252 - Additional Info:BBB files indicate that the products listed in this BBB Business Profile have a pattern of complaints concerning unauthorized and/or unexpected charges and unresolved refund disputes. Complaints filed by consumers state that they signed up for what they thought was a free trial and later discovered additional unauthorized and/or unexpected charges to their credit cards for additional amounts. BBB contacted the business in February 2017 about the pattern of complaints.
In Febuary 2017 BBB received a response from the business.
Business believes that before Customers commit to their 14 day free trial, Customers are given the terms and conditions explaining that if they don't cancel their trial within 14 days of the order, they will be charged for the full amount of the product and also will be put on a monthly subscription to receive product every month until they cancel.
Business believes their website contains fully compliant and explicit terms and conditions within all pages of website. The reference within the complaint filed, mentioning lack of clear terms, must be related to affiliate's (3rd party) web pages, which our company's outsources. This BBB Business Profile provides information about the product name(s) listed in this profile. According to information in BBB files, this product has had its orders fulfilled and shipped by Hashtag Fulfillment, LLC, a business that is located in St Petersburg, FL. BBB files indicate that Hashtag Fulfillment performs these fulfillment and shipping services for a large number of products in the skin care and supplement industries.
BBB has had significant complaint activity involving a large number of products that have their orders fulfilled and shipped by Hashtag Fulfillment. Consistent throughout most of the product lines is a pattern of complaints concerning unauthorized and/or unexpected charges and unresolved refund disputes. Complaints filed by consumers state that they signed up for what they thought was a free trial of a product and later discovered additional unauthorized and/or unexpected charges to their credit cards for additional amounts.
A BBB Business Profile for Hashtag Fulfillment, LLC can be viewed at https://www.bbb.org/west-florida/business-reviews/fulfillment-services/hashtag-fulfillment-in-saint-petersburg-fl-90301252
Business Details
- Local BBB:
- BBB of West Florida
- BBB File Opened:
- 11/4/2016
- Alternate Names:
- Try Lucienne Skin
- Lucienne Eye Serum
- ELANN Investments, LLC
- Green Machine Workout
- Lucienne E'mag
- Lab Eye Serum
- Elann Eye Serum
- Ketterlin Eye Serum
- Kdureyeserum
- Ketterlincrm
- Ketterlin Inc
- Ketterlin
Additional Contact Information
- Principal Contacts
- Customer Service, Customer Service Representative
- Customer Contacts
- Customer Service, Customer Service Representative
- Additional Phone Numbers
- Other Phone: (844) 243-4364
- Other Phone: (888) 499-2873
- Other Phone: (888) 408-9510
- Other Phone: (888) 582-5130
- Other Phone: (855) 253-9369
- Other Phone: (844) 207-3915
- Other Phone: (888) 868-6305
- Other Phone: (888) 863-7988
- Other Phone: (888) 276-9187
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