Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/04/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company falsely advertises their ability to certify individuals as singing agents for the mortgage industry. I purchased their $499 course under the guise that I would be certified as a national signing agent with the background check included. I reached out to the company asking them if this product also included the *** exam and I was instructed to finish the course because I was only at a 1% and if I finished all my questions would be answered. I also left them a ****** review expressing that I might have been misguided as to what their product actually offers. The company is now refusing to refund me, and as much as Id like my money back, I think its more important to deter other people from being taken advance off. Under this economy, spending $500 on a product that you were lied about what it actually is hurts. Had the company been honest, answers my initial question that no, they do not facilitate the *** exam, then I would not had continued with this course. Instead I was told to continue with the course because there was a lot I hadnt seen yet, insinuating that yes they would. A direct answer is what businesses need to offer their customer not a run around in order to scam them out of their hard earned monies. What I needed was to be certified through the National Notary Association which certifies through NJ and includes a background check. *** Blueprint does not do that, what this company does is provide individuals with marketing ideas to help their singing agent business along, not a certification. No one in the industry recognizes Blueprint. If there is anything that BBB can do in order to help me get my refund back I would really appreciate it. But if thats impossible then at least I hope to deter anyone else from being scammed, this economy is too hard to be gifting a company $500 under false pretenses.

  Business Response

  Date: 10/29/2024

  Thank you for sharing your feedback and opinion today, and I am very sorry to hear about that. Our Notary Signing Agent Blueprint Courses, Training, Six Figure Mentorship, and Inner Circle Mastermind programs are all designed to help you start and grow your loan signings business. We truly appreciate the trust you've put in us, as you learn about paper, hybrid, and online signings. Please allow me to address your concerns further, thank you. "get my refund back" - After a full review, I see you were already refunded on 10/15/24. Please contact your bank directly for any questions about your refund. I do see our staff notified you via email when this was sent out as well. After a review of your email messages to us, I see there was some confusion with how you worded your questions to us back in 9/2024 via email. As a matter or policy, we do not share private emails. It seems there was also additional confusion with you thinking we were a different company, or selling those other companies services which we do not do. From what it looks like, you asked us a general question with specific dollar amounts and we answered you. Then later on said your question was about something different and something specific with a completely different company name (that you didn't mention at all initially), yet claimed that we lied to you and tried to scam you because of that. We are a Signing Agent company Notary Signing Agent Blueprint, we are not an association of notaries. No worries at all, you've already been refunded and please contact your bank if you have any questions at all about the refund. We know the credentials process can be very confusing, and we made it right and refunded you. "with the background check included." - Our program guides you through the available background check options, but we are not a background check company. You do not pay us for background checks, so we do not provide that specific service itself. *** Blueprint helps you start and grow your business, but we are not a licensed insurance company or your state or a background check company, so we are unable to provide those specific services to you. That is why we guide you through the process on your own, as it takes more than "one" company to get set up. Thank you for the opportunity to clarify and explain how we can help you, and we are wishing you a wonderful day.  -Team Blueprint Staff    

• Initial Complaint

  Date:12/27/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  September 2023 paid $499.00 to *** Blueprint Certification for a *free* How to Become a Notary in ALL 50 STATES {Today}.The situation that is of my concerns is: I did not get what I pay for, no notary public license in all 50 states, no ********************** license. Contacted *** ********************** because of the small problem and their response is:"I see you disputed a transaction with us. Our team does not tolerate disputes of any kind, under any circumstance. You can call your bank.*********************** Nov 29, 2023, 7:53?AM "to me, *** "I see you disputed a transaction with us. Our team does not tolerate disputes of any kind, under any circumstance. ""You no longer qualify for any type of refund when you dispute." "You can call your bank."Best of luck to you,*********************** Nov 29, 2023, 7:53?AM"The only thing I ask is for a refund.for your time I thank you.

  Business Response

  Date: 01/02/2024

  Thank you for sharing your feedback today, and I am very sorry to hear about that *****. Our Notary Signing Agent Blueprint Courses, Training, Six Figure Mentorship, and Inner Circle Mastermind programs are all designed to help you start and grow your loan signings business. We truly appreciate the trust you've put in us, as you learn about paper, hybrid, and online signings and earn your Loan Signing Certification with *** Blueprint. Please allow me to address your concerns further, thank you. I am happy to clear up any confusion. After a full review, our certification course purchase automatically includes a 30 day 100% money back guarantee with terms right on our website. Unfortunately you are several months past the 30 day **** so you don't qualify for a refund. The refund terms are very clear and straightforward for all students, and can be seen at the bottom of our main website www.notarysigningagentblueprint.com under the link 'Money Back Guarantee'. As you've seen, the refund terms are very clear and put you in control of when you qualify for a refund or not, based on your actions. Our refund policy is discussed on our free training, terms of service, emails, websites, and sales pages as well. To prevent abuse of our Loan Signing Certification program, we do not break this clear and transparent refund policy to be fair to all of our past, current, and future students. If you do not qualify for a refund, it is always 100% based on our written policy you agreed to before and during purchase. I do show that you even disputed your transaction with your bank (removing our ability to help you at all), and you recently lost that dispute too. Yes I did confirm our team advised you via email before in Nov 2023 that you disputed a transaction you asked us for, and to reach out to your bank directly as it was out of our hands. I did find your prior email telling us you bought our program "as a suggestion from my former employer I purchase your program at the begining of September". We appreciate that recommendation they gave you, as we earn the trust of our students one at a time. In reference to your comment of "How to Become a Notary in ALL 50 STATES {Today}", here is some info. We do guide our students with the process of becoming a Notary in their own state. After a review, I see you completed only 18% of your program with us, so you did not get to that section at all in our course. You were in the very beginning of our program. The headline you shared in this complaint of "How to Become a Notary in ALL 50 STATES {Today}" seems to be something like a ******* video headline or something online. I saw the attached images provided to this complaint, they are images of *******. This is completely separate from our actual training course. It appears you are implying that automatically included in your actual certification course purchase with us that we make you a Notary in all 50 states, and that is 100% not the case. You are 100% right, it is not possible to be a Notary in all 50 states. This is why we do not offer that as a service, and you cannot pay us for any programs for that specifically as its not listed on our website in that manner. To be clear, we guide you through the process of becoming a Notary in the state you are in (one state, maybe two if allowed, not 50), and that information is included in our program but you never reached that section in the course. You only become a Notary and work inside the state you live in or spend time in. Please be advised that not all 50 states allow their residents to work with them directly to become a Notary, which is why we recommend what we do in our national program. For example: we can guide you with the required insurance, but since we are not an actual insurance company we cannot sell that to you, or give you a binding policy. We can guide you with becoming a Notary, but we are not your state who issues your Notary commission. We provide the Signing Agent training to help you start and grow your Signing Agent business, and we do not pay for your insurance, supplies, Notary stamp or Notary commission. It seems like you may be saying you found a ******* video title somewhere and automatically assume that is part of a paid program which it is not. Questions about certification or other credentials? Our goal is to help you start and grow your business, and getting the right credentials is a required part of that process. You cannot do this business without the right credentials, and being fully qualified as we discussed. Our free training, paid training, and websites all discuss that you'll be needing some items before you're fully qualified to get loan signing orders from hiring companies, and this should not surprise you at all. Our program guides you step by step, to ensure you don't make any expensive mistakes, pick wrong companies, pick wrong amounts, be overcharged, or slow yourself down with your entire business setup. We do consider this matter now closed, as its been addressed based on our written policies. Thank you for the opportunity to clarify and explain how we can help you, and we are wishing you a wonderful day.  -Team Blueprint Staff    

• Initial Complaint

  Date:06/29/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This program is deceptive and fraudulent advertising it claims that your were supposed to get all of these bonuses and how much money to be made also it was supposed to give you a list of over 200 hiring companies then it tries to up sell you for additional price of $ 3.99 per month which is a disgrace I have completed the course and got a certification which means nothing this is bait & switch as far as I am concerned this is a scam and buyers be ware

  Business Response

  Date: 08/03/2022

  Business Response /* (1000, 5, 2022/07/04) */ Thank you for sharing your feedback today *****, and I am very sorry to hear that. Our courses, training, mentorship, and mastermind are all designed to help you start and grow your loan signings business to get the results you're looking for. I'd like to note, we've actually had 30 different email exchanges directly with you. Our staff has answered every single one politely and professionally, even as in most of those emails you decided to continue to threaten us and lie to us. "This program is deceptive and fraudulent advertising as you were supposed to get all of these bonuses". Yes, the bonuses promised were all automatically and fully included in your self paced program when you purchased it. Our staff sent you a screenshot proving all of them are included in your program, with the exact time stamped date and time you specifically reviewed them and saw them. After a further review, our staff found that you decided to pretty much skip over them, you didn't follow our instructions, you did not save the documents at all, and you also marked lessons complete some even just 4 seconds after one another proving you didn't review or save those bonuses. *****, the bonuses were always there, the entire time. "it was supposed to give you a list of over 200 hiring companies" This is one of the bonus documents you were referring to, and I see our staff advised you 6 times via email to simply log back into your program to Ch 10 to download and save those documents that you skipped over, and it would only take a few minutes to do that. When you refused to do this, they emailed the document to you directly twice so you had it to ensure you were fully taken care of. I see you asked for the same document 4 times via email, even after our staff emailed it to you twice already as a courtesy since you wouldn't log into the program to get it in a few minutes. "3.99 per month" With continued course access you can refer back to any video, document, or resource in the program at any time. With that service, you'll get continued updates we make to the program automatically as well. We do not market or guarantee our program with lifetime access. When you said you never agreed to the $3.99 continued course access via email, our staff waived that fee, they refunded that fee, and proved to you with a screenshot that you specifically did ask us for that optional service which is exactly why you had it. When you ask for the optional services in our program, you get them. If you don't want the optional services, please don't tell us you want them. What happened here was you specifically asked for an optional service, then told us you never agreed to it which is where the issue came from. "this is bait & switch as far as I am concerned" There is nothing about our program that changes or switches. Everything promised with videos, documents, bonuses, resources, cheatsheets, checklists and more, is fully and automatically included. When our staff asked you what was the real issue, you replied you were not interested in talking about it. Our money back guarantee is listed on our sales pages, websites, free training, and terms of service. Your purchase was fully protected by our 100% Money Back Guarantee, and you cannot checkout without seeing it first. The refund terms are very clear and straightforward, and can be seen at the bottom of our main website www.notarysigningagentblueprint.com. Please review that mbg link so you are familiar with what's needed to get a refund. As you'll see, the terms allow you to be in control and determine if you're eligible for a refund or not. If you do not qualify for a refund, it is always 100% based on our policy. You took the entire program to 100% complete earning our certification, and you passed our refund threshold. We do not break this clear and transparent policy to be fair to all of our students. I'm glad you gave us an opportunity to help you start and grow your business. I will be sure to pass this feedback along to our leadership team. Thank you for the opportunity to clarify, explain how we can help you, and we are wishing you a wonderful day. We will NOT be replying further to this complaint due to your continued threats, falsities, and lies over our 30 email exchanges. Best of luck to you and your business. -Team Blueprint Staff Consumer Response /* (3000, 7, 2022/07/08) */ I actually did read their program and completed it their certification is absolutely useless without my California exam in order to get the signing commission. Therefore their valuable certificate means absolutely nothing as I have not even printed it. We are getting lost in semantics while without my California commission, I wouldn't be able exercise my duties and use of the certificate would be nothing but an abuse on my part. I did express dissatisfaction several times but this greedy company does not honor thier noney back gaurentee I will make sure to leave negative feedback on every website possible as well as Facebook that NSA Blueprint is a sleazy company and a ripoff and not to do business with them Again I am demanding my refund in full Business Response /* (4000, 9, 2022/07/08) */ *****, unfortunately you decided to skip over a very large portion of our program, and our team confirmed this with your timestamped lessons being 4 seconds after one another. I'm not sure why you did that, but in the sections you skipped over it has very detailed and specific information on how to start your business correctly. "We are getting lost in semantics" If you don't follow the training and process correctly, please don't be surprised if you're feeling lost or running into issues with starting your business or trying to get loan signings. You cannot and will not get loan signings in this industry from hiring companies unless you're fully qualified, no matter where you live. Please follow the process, and follow your training. As discussed in our free training, website, emails, and paid training, you'll be needing a few items before you're qualified to accept loan signing orders from hiring companies. Being a Notary is not enough to get loan signings by itself, which is why you need more than that credential by itself. No, you cannot notarize loan documents without being a Notary, loan signing certification, and having the right credentials such as insurance. Our expert setup guide in your program will walk you step by step ensuring you do not make any expensive mistakes, or slow yourself down with these credentials. Looking to get a refund on your program? You completed our program to 100%, and received your certification via email so that means you're well past the refund threshold provided, and this decision is final. Unfortunately you then lied to your bank mentioning that you "never received your program access at all", which is clearly not true. We have timestamped lessons proving you completed your entire program, and we issued your certification proving you got to 100%, and you know you completed it too. We hope you stop lying to companies who are genuinely trying to help you on your journey. We appreciate you giving us an opportunity to become your own boss, and create your own schedule with loan signings. Our money back guarantee is listed on our sales pages, websites, free training, and terms of service. Your purchase was fully protected by our 100% Money Back Guarantee, and you cannot checkout without seeing it first. The refund terms are very clear and straightforward, and can be seen at the bottom of our main website www.notarysigningagentblueprint.com. Please review that mbg link so you are familiar with what's needed to get a refund. As you'll see, the terms allow you to be in control and determine if you're eligible for a refund or not. If you qualify for a refund, be sure to send us an email at ************************ so we can get you taken care of. If you do not qualify for a refund, it is always 100% based on our policy. To prevent abuse of our Loan Signing Certification program, we do not break this clear and transparent policy to be fair to all of our students. I will be sure to pass this feedback along to our leadership team. Thank you for the opportunity to clarify, explain how we can help you, and we are wishing you a wonderful day. -Team Blueprint Staff