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Business Profile

Online Retailer

Homeland-Six, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 17 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/11/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a radio strap from the company Homeland six on Friday December 6th, they were very quick to process the order and take my money, I had paid for expedited shipping as I need it for my job. Since then I've heard nothing, I have reached out to the business multiple times with no answer.

    Business Response

    Date: 12/11/2024

    No email was ever received.  customers were informed of a delayed shipping due to backorder on specific items.  Item has shipped in full.

  • Initial Complaint

    Date:08/27/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My wife bought me a customized radio strap on 7/19 for me to use at work. I am a paramedic and several of my coworkers use these radio straps. The website said to allow 7-10 business days for custom orders. Well here we are 27 BUSINESS days later and no shipping info has been provided. The last time we heard back from **** ****** was over 11 days ago in which he told me he would be canceling the customization part of my order, refunding me that part of the cost and that he would be shipping me a non customized strap out to me. I am at the point now of calling my bank to tell them that the charges need to be reversed and investigated for lack of delivery of product ordered. Im so disappointed in this company. RUN FAR AWAY dont spend your hard earned money here!

    Business Response

    Date: 08/28/2024

    customer wanted individualized customization.  An outside company provides that individualized request and we are subject to there time lines.  The customer ASKED to have the strap sent without embroidery and it was asked to be pulled from the line of 100's of straps needing to be done.  that process takes multiple emails and time.  The request to fulfill the order without customization, since we were able to find and pull it prior to the work, was passed on to shipping on the 26th.  It did not make it in time for me to ship that day and I am working 24 hours at the fire station the following day.  The customer will have recieved their product as quickly as physically possible after they cancelled the embroidery option.  we will cover the cost of shipping and send second day air to compensate for the delay.

    Customer Answer

    Date: 08/29/2024

     
    Complaint: 22203530

    I am rejecting this response because your reply is contradictory. Your statement says that the radio strap was pulled prior to customization and was attempted to be shipped on 8/26 but it did not make the shipment and due to you being on shift the next day Id assume it would be shipped out on 8/27 or 8/28. You have yet to respond to our emails so we have no shipping number to confirm shipment and if you were sending it 2 day air as you stated it should have been delivered today or tomorrow at the latest but again no shipping number has been sent to confirm. The hyperlink from the original confirmation email still states that you have received the order and that another email will be sent when the order is ready which leads me to think the order has not been filled nor has it been shipped. 

    Sincerely,

    ******* *******

  • Initial Complaint

    Date:08/07/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order SF-***** was ordered on June 30th which I know was a weekend and I know July 4th was just around the corner but 27 days and I still never got a reply from the company after multiple emails to their customer service email. Their turn around time says 3 weeks but it would be nice to know if I will ever get my items that I spent $176.23 for

    Business Response

    Date: 08/07/2024

    Customer ordered customization which we typically turn around in 3 weeks.  It is a hand done process that can take more time than that.  We have multiple orders in our warehouse that are being held up due to the latest storm that passed through.  We will be catching up on all orders as soon as we can get back in.  It should ship by Friday, Aug 9.

    Customer Answer

    Date: 08/08/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. It would be nice for the company to at least answer the emails or send a complementary email saying that the production has been delayed, and they are getting to it as soon as they can

    Sincerely,

    ***********************************

  • Initial Complaint

    Date:07/03/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I would just like a status on my order from the business

  • Initial Complaint

    Date:06/19/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a radio strap May 9th. Site claims 7-10 business days for order. It has been 27 business days. I have reached out via email and ******** and not heard any response. Cant find a phone number, conveniently My order number is SF-*****. Disappointing to see not the first one this has happened to. I figured it was a legit company seeing they are advertised on Firehouse.com and other leading firefighter equipment websites. They also were at FDIC which makes you feel they are legit. DO NOT WASTE YOUR $$ OR TIME WITH THEM. They dont care about customers, their own brothers and sisters.

    Business Response

    Date: 06/19/2024

    First correspondence I have seen is this.  We have a normal delay, like with any customization, and try to turn it around as quickly as possible.  this order is due back to our facility today 6/19, and should ship out by Friday.  We are a two person company and strive to reach any customer with a customer service issue, but are spread very thin.

    Customer Answer

    Date: 06/19/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:06/13/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 30 2024 my company ordered a radio strap. The order number is: SF-20794.As of today June 13 2024, there has been no contact to me or my company about the fulfillment of the order, shipping, or tracking information. Myself and my company have tried to contact the company through email and instagram messages with no response.

    Business Response

    Date: 06/13/2024

    Responded to customer before this was filed and received by H6.  Customer informed of delay in shipping do to manufacturing delays.  customer given date future shipping once item is in stock.

    Customer Answer

    Date: 06/13/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:04/19/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a radio strap on March 22, 2024. I acknowledged that it would take 7-10 days for processing and delivery. I e-mailed the merchant and got no response. It is very difficult to find any direct way to contact the merchant. It is nearly a month later and the purchased product has not been delivered and on remains in "unfulfilled" status on the merchant's website.

    Business Response

    Date: 04/23/2024

    Customer asked for customization which is variable in timeframe.  Communication has been established and customers order is due back for shipping in acceptable amount of time.

    *********************

  • Initial Complaint

    Date:04/01/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Horrific customer service. I reached out almost a month ago for a warranty related issue. The owner sent a couple of emails saying he would get parts soon to mitigate my issue and eventually ceased all communication with me and never followed through. I tried to reach out on their ******** page, and he proceeded to block me. This is an incredible level of disrespect, as this company deals primarily with veterans and first responders. To refuse to communicate or honor a warranty related issue is appalling and they shouldnt be in business.My fire department bought 200 plus of their product a couple of years back and they could care less about their existing customers.

    Business Response

    Date: 04/15/2024

    We do not block on ********* it is an open forum.  the items have been sent to the customer.  The item was NOT in warranty, and we gave up product to simply satisfy a customer.  The components of the strap are not readily available in stock and take time to get in to send out.  

  • Initial Complaint

    Date:04/01/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a full setof radio strap on March 19th and they haven't ship it yet. They haven't answered my questions of why they haven shipped yet or responded the chat.The Order is ******** I'm worriend since I found out this website I notice Homeland Six have complaints on the same matter and I think I've lost my money.

    Business Response

    Date: 04/01/2024

    Orders have been received and either shipped already or will be shipping when back ordered items are in supply.  website issue not updating what is on back order.  Working on updating system to accommodate this issue.  emails have been sent to all out standing orders that have reached out.

     

    *********************

    CEO

    Customer Answer

    Date: 04/02/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. **** answered and send me an email. 

    Sincerely,

    ******************************* ******

  • Initial Complaint

    Date:01/03/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order online for radio strap, holster, complete kit on June 11th. It took over a month for the item to be shipped and when I received it, the order was incomplete. They were kind enough to include a note standing the glove strap would be shipped separately since they were out of stock. On September 9th I emailed them asking for an update on the strap. They finally replied on September 20th saying it should have shipped as they "came in on Monday." It still hasn't arrived. I emailed the company again asking for an update on November 19th and never received a response. It's only a $19.95 glove strap, but the customer service is horrible. I paid $250 plus duty and exchange (since it was sent to ******) and all I really wanted was the glove strap.

Homeland-Six, LLC is NOT a BBB Accredited Business.

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