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Business Profile

Online Retailer

Modern Undies

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/27/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been waiting for an order and have reached out to these people via email many times because they never provide a phone number to contact them. They keep saying the product is shipped and sending me bogus updates. The item was suppose to be delivered today and I received notification that it has been returned with no explanation. I keep emailing these people and keep getting the run around. This is a scam! These people are not legitimate.

  • Initial Complaint

    Date:04/06/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order was placed on December 8, 2022.The total was $174.00 CAD for 7 pairs of underwear.2 of the 3 deliveries went left at my office door outside of business hours.The third delivery has still not been completed.The company claims no responsibility, see attachment.

    Business Response

    Date: 04/14/2023

    Hello ****, 

    Sorry to hear about your negative experience. I've looked into your order and your order was consolidated by the last-mile carrier into two packages instead of three. This often happens with international orders. One package was delivered to your provided address on 12/24/22 at 7:44pm (tracking number LP00550561209996) and the other on 12/20/22 at 4:33pm (tracking number LP00549611597746). Please let me know which package you did not receive and I will see what I can do to help.

  • Initial Complaint

    Date:03/03/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ******* ordered ***** worth of items from ModernUndies on February 19, 2023. I was given a confirmation number and that is all. I have never received any responses to two emails I have sent, asking about my order. Their Tracking and other attempts do not work. They never have responded, they don't have a phone number to call them? I feel they have scammed me and others I see now, after reading the many complaints, on your site. I either want my ordered items sent immediately or a total and complete refund. I will speak to my bank branch manager today to stop payment and refund my account. Can you help me with this situation? Thank you.

    Business Response

    Date: 03/03/2023

    Hi, *******. Sorry to hear about your current situation. We have not received any email attempts from the email used to place your order, ********************* or the email address used to file this complaint. You have two packages on the way, both of which can be tracked at this URL: ************************************************************************************************

    Expected delivery date for your packages is March 16. More information about shipping can be found here: ***********************************************

  • Initial Complaint

    Date:01/30/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered some swim suits as a Christmas gift for a friend. I never got them. I contacted them and after a run around they said they would resend. Never got them again. They claim both times that I check with neighbors and ***** Of course just a delay to handle. This company is a scam run out of a mailbox in ***********. You can't talk to anyone. All you can do is email which is a total waste of time. No product and no refund. These people are crooks.

    Business Response

    Date: 02/02/2023

    Hi ******,

    Thanks for being a repeat customer with us. You have placed 7 orders with us, first beginning on March 19, 2022. Each of these orders shas been reliably delivered to you. Your most recent order, placed on Dec. 17, which this claim is about was promptly shipped out to you. In rare circumstances, packages may be lost in transit, which was unfortunately the case for this order. As a result, we shipped a replacement order at no charge to you on January 14, 2023. This order was successfully delivered to your *************** address on January 25 by ***** tracking number 4203331592748927005455000338521674.

    Customer Answer

    Date: 02/02/2023

     
    Complaint: 18946306

    I am rejecting this response because: I have received nothing fro Modern Undies. They are scammers. I will not order from them again nor will I recommend them to anyone. To h*** with them. They aren't worth fighting. I will just admit that I was screwed and move on. I noticed that they have a less than sterling rating previous by BBB. I should have checked their rating with you before doing business with the. My loss.

    ***********************

  • Initial Complaint

    Date:11/07/2022

    Type:Delivery Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ok 10/9/22, I Ordered 6 pair of underwear from this business totaling $91.70. After a couple days, I checked the order status using the companys site which indicated my order had been cancelled. I reached out to the company after seeing I had been charged and received an email from ****** indicating the order can take 2-3 weeks to be received. I received half of a shipment with items that did not match what I ordered and no invoice or information in the packaging from the company. The worse online shopping experiences.

    Business Response

    Date: 11/21/2022

    Sorry to hear that your experience has been anything but fantastic. In order to optimize shipping times, some items may be shipped separately, which is the reason you have received a package with only part of your order. The estimated shipping times are located on every product page and on our shipping information page at ***********************************************. If you believe any products you received are damaged, defective, or different than described then all you need to do is send a photograph that showcases the issue to ***************************** to receive a full refund. More information about returns and refunds can be found on this page: *****************************************************************

    Customer Answer

    Date: 11/21/2022

     
    Complaint: 18367237

    I am rejecting this response because: there are inconsistencies in the companys response. This response says take a photograph of the discrepancies to get a refund, which was sent on November 7th. The email response from the company indicated return the items to get a refund, which were sent back to them the end of last week. Either way no refund was given for the 3 items that were sent. Refund my money that was paid for these fake products and false advertising.


    Sincerely,

    ***************************

    Business Response

    Date: 12/01/2022

    Thank you for your patience. You have been refunded in full for the unopened items we have received.

    Customer Answer

    Date: 12/01/2022

     
    Complaint: 18367237

    I am rejecting this response because: there was nothing in my order that cost $44.85. The opened package was $20. So you can kindly refund the remainder of my money so I can put this scam to rest. 

    Sincerely,

    ***************************

  • Initial Complaint

    Date:07/16/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order placed on May 29, 2022 for 3 pairs of underwear. I received 2 of the pairs as separate packages. The third package I received was a nursing book that matched the tracking number XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX that should have been the third pair. It has same return address as the other 2 packages. I emailed the company on June 24th and have never received a reply. The package has been status as delivered but I do not have the product. The cost of the missing item was 17.95 that I would like refunded. I will provide a photo of the incorrect item I received as well as the label.

Modern Undies is NOT a BBB Accredited Business.

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