Reviews
29 Customer Reviews
Review from Ashley D
1 star12/10/2024
This business is awful. They hold your money hostage unless you pay a fee for their ACH. I have called multiple times to get EOBs for payments I have already received, and they still will not send them. We did not originally authorize the insurance company to send our payments to ***** when we originally received them as checks. Every time I call, I am on hold for a ridiculous amount of time for them to not help me. This company is very unprofessional, and it would be worth no longer accepting the insurances that use this company for their payment processing.Review from Chelli B
1 star11/13/2024
Terrible. Communication is terrible, payments are terrible, they make you confirm your banking account information with a random rep before signing you up with EFTs. Seems very sketchy.
Review from John W
1 star10/29/2024
The company I work for **** * **** ** **** has been trying to switch from credit card payments to direct deposit and their customer service is nonexistent. I get stuck on the phone for hours listening to their crappy rock musak and have not been able to resolve this simple issue. If this is the future of payment processing, opt out of any insurance that uses Zelis. *** they are purposely creating a delay along with fees to keep payment from hard working doctors and allowing them NO recourse. Shame!Review from John A
1 star10/22/2024
We are a dental company and the Zelis fees for ETF transactions are ridiculous, even higher than our credit card transaction fees. The insurance provider we are contracted with uses Zelis so we are stuck right now. Zelis and Credit Card processing fees need more regulation. They are all unregulated and can do essentially whatever they want and the consumer suffers.Review from Ashley K
1 star10/10/2024
I have made multiple attempts to switch our payment receipt method from Direct Deposit (with a fee) to a printable or paper check (without a fee). By law, insurance companies are required to provide a free payment method. When ever I call, I am placed on hold of a ridiculous amount of time and then I am ultimately only able to make a "call back request." I have made multiple attempts to have this changed and multiple call back requests but I have never received any communication or a call back. They will let us change our preferred payment method online and over the phone quickly and easily for direct deposit (with a fee) or printable credit card (which also results in a fee) but if you want a printable check or for them to just mail you a check then you will NEVER get any assistance. If they want to charge anyone a fee- they should charge the insurance company who selected their service.There should be a class action lawsuit against this company!Review from Barry C
1 star09/25/2024
It should be illegal for us to pay a fee to get an EFT payment from an insurance company. GREEDY CROOKSReview from Maria R
1 star08/09/2024
One of the medical insurance requires enrollment with Zeli's for *** payment. However, this company is very disorganized, unresponsive, and difficult to work with. I have attempted for two months now to get assistance in opening an account with them with no follow-through from anyone at this company.Review from Sally H
1 star07/17/2024
Zelis Payments is a third party used by several medical insurance companies to pay providers. Zelis charges a ~4% fee of the entire paid amount on each EFT for their service. However, providers have no choice but to use their service if an insurance the office accepts chooses to use Zelis to pay the provider. This means providers will never receive the full contracted amount due to them by insurance companies. These fees add up and make it very difficult for small businesses to operate. The only options are to have Zelis process the EFT with a 4% fee, or have them send an electronic credit card and then the provider has to pay the same 4% processing fee to their credit card processing provider. It is entirely unfair to require providers to accept anything less than their contracted rate of pay! Reimbursement rates are already so low for many services that they barely cover the cost of the service. To then reduce that by another 4% is crooked and nefarious.
Review from Andrea S
1 star04/09/2024
They are the WORST. owe me money. What recourse do I have?????Review from Sandy S
1 star12/01/2023
I have been dealing with company and they are HORRIBLE!!! A billing clerk signed up for automatic deposit when she had not authority to. It took them one day to set that up. When she told us she did this and we went to cancel it, they said it would take over 30 days to cancel. Their customer service is terrible. i would not suggest doing any business with them.
Customer Review Rating
Average of 29 Customer Reviews
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