ComplaintsforEfficient Home Services of Florida, LLC

• Initial Complaint

  03/22/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  There were two months in September and October 2021 when I was paying for my loan already and the panels weren't turned on yet. In December 2021, I received a letter that there is a lien against my house from the solar panel manufacturing company even though I have been paying my loan. The letter was addressed to Efficient Home Services and CCd to me. So EHS has my money from the lender and isn't paying their bills and now they are coming after me. I should not be dealing with this.

  

  Business response

  04/25/2022

  Business Response /* (1000, 7, 2022/04/06) */ We are sorry to find you have been concerned of a possible lien being placed on your home, however, our records do not show a true lien was placed. We also have confirmation there is no lien on your home, and your project has been paid in full. We believe you may have confused a standard generic "Notice to Homeowner" letter from our material distributor, which notifies the homeowner that their solar contractor has purchased materials from a third party distributor. EHS receives a similar document as well as a "Notice to Contractor". If you feel there is any other concern here that we may have missed regarding these circumstances, please reach out to our customer service line at XXX-XXX-XXXX and ask for our Operations Manager. We are more than willing to assist you. In regards to your loan payment, our records show your solar system was powered on 11/4/21 and your first loan payment began 11/1/21 According to these dates, you should not have needed to make two loan payments prior to the system being operational.

• Initial Complaint

  03/10/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  As of 02/19/2022 Microinverters are not reporting data to the Gateway. 13 panels have not been producing. I have called and left voice mail messages and text messages at ************* I have submitted emails to *******@enphaseenergy.com. I have also contacted the sales representative Roderick F. ************ who sold me the solar panels. He said he was taking care of the situation and someone would come out to check system. No one showed up! All continue to have full mail boxes.

  

  Business response

  05/25/2022

  Business Response /* (1000, 7, 2022/04/06) */ We apologize for the inconveniences this has caused. It seems as though you have the wrong contact information needed in order to rectify your issue. Our customer service staff is available Monday through Friday 8am-5pm to assist you. Our phone number is ************ and if this number is ever lost, we can be found through Google. Again, we greatly apologize for this inconvenience, and are looking forward to rectifying your solar system issue ASAP. A manager will be in touch with you. Consumer Response /* (3000, 9, 2022/04/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have called the ************ on the following dates to report the issue and was told someone would contact me. March 10, 2022 1:23pm March 11, 2022 8:50am March 14, 2022 10:11am March 15, 2022 9:25am March 21, 2022 11:23am March 22, 2022 9:37am March 24, 2022 8:20am March 29, 2022 11:34am April 4, 2022 11:44am Business Response /* (4000, 17, 2022/05/17) */ We have scheduled a service technician to visit the site on 5/19. We have also reached out to the customer to offer a reimbursement due to the delay. We apologize for the inconvenience, and are looking forward to better assisting the customer in the future.

• Initial Complaint

  02/18/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Efficient Home Services. The sales team were great, but the installation part was terrible! The first installation started in November and its February and still not finished. If I can give a zero star, I would give it! The finance company has already paid them, and I am paying them and no solar is running and they said they would reimburse me but have not send me anything to pursue it. They are always full of accuses with no solutions. I have decided if this is not done by end of business on February 25th to take their stuff back and will file a lawsuit against them. This is the worst experienced I have been through doing work on my home!

  

  Business response

  03/30/2022

  Business Response /* (1000, 5, 2022/02/24) */ EHS has completed the solar installation portion of the project. In order to schedule the inspection, we need the building department to certify the NOC. We have been calling the building department each day for an update. The building department has been delaying their part of the process. Although we have no control over the building departments delays and timelines, EHS has agreed to cover the loan payments due to these delays. We will be sending the customer a check on Friday 2/25. We apologize for the delay and we are looking forward to having the system up and running as soon as possible. Consumer Response /* (3000, 7, 2022/03/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) No, I do not accept this because they had to resubmit new drawings because of their wrong installation when they done it and never told me that they will have to resubmit it. If so, I would have made them install from original drawings. Business Response /* (4000, 9, 2022/03/14) */ The customer's Desired Resolution listed in his complaint is "finish the project or refund". Efficient Home Services plans to finish the project, and is actively working to accomplish completion. EHS has also offered a refund of loan payments. We apologize for the delay, and we appreciate your patience during the time it takes to complete your construction project.

• Initial Complaint

  02/17/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  5/29/21 Efficient Home Services. Promised to reduce electric bill to $142 month for 20 years and would Never get another FPL bill! I'm paying $179.71 month Plus $30 and up FPL month. They NEVER mapped the solar grid correctly admitted they were late and wasn't done now I have 2 microinverters out over a month They Refuse to remap the grid and fix the Microinverter after receiving $47,679.

  

  Business response

  03/15/2022

  Business Response /* (1000, 5, 2022/02/25) */ During time of sale, customer completed a Welcome Call with our home office regarding his questions about receiving an electric bill. EHS office manager clarified with the homeowner by explaining how solar works, and the monthly connection fee. He was also explained to about the different amount of production from the system during the summer compared to winter due to the direction of the sun during different times of the year. He confirmed he understood that, and he confirmed he understood what kilowatt hours are and how the annual electricity production was estimated. We, again, helped him find on his proposal where to see the systems estimated annual production and compare it to what his homes annual kilowatt hour usage. We advised him to reach out to his utility company to find out more information regarding his homes usage to ensure he thoroughly understands his purchase and system sizing. Customer confirmed he understood his purchase and continued with the project. Several months after the solar was installed, the customer chose to replace his roof. We generated a new roof quote with an uninstall/reinstall proposal. Customer signed the contract to move forward with us. We were on track with the customer to coordinate this project, and submitted for permitting. We reached out to the customer multiple times in an attempt to schedule the work when we received the approved permit. When we finally heard back from the customer, he had already replaced his roof, and had another solar company uninstall and reinstall his system. We have asked that the homeowner contact the solar company who installed his system in order to have his system issues resolved. Having a third party company tamper with an EHS solar system voids the EHS warranty and services. Consumer Response /* (3000, 7, 2022/02/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) This company EHS has blatantly lied about this whole sale! None of that happened in fact my neighbor brought salesman to my door and made it look good on paper about what I'd actually pay which was $142 month NOT $179. I was averaging $165 month through FPL before solar is ONLY reason it was agreed. Now when installers came it was 4 kids in their 20s BEFORE install I asked them if roof was Properly Inspected and I was told it was and Roof was FINE! I Trusted them!! Not Even 2 months after I had a microinverter go out. Before could be done I had a roof inspector check my roof and found out my roof was Very bad, had at least 2 layers of shingles and needed replaced ASAP! I TRIED to have EHS do the work but they DEMANDED I pay $10,000 Down CASH and I informed them MANY times it was an Insurance claim and I had a Contract that EHS had to sign before the money would be dispursed. They never replied back so I had NO choice but find a roofing contractor that would take my insurance claim check and sign appropriate paperwork through my mortgage company. I NEVER ignored any calls or emails. They're blatantly lying to make themselves look good! They also admitted via phone call conversation by a DON At EHS that EHS screwed up and were late to the job and DID NOT map my grid properly and Now I have a microinverter out that can't be replaced until the WHOLE SOLAR GRID is remapped! They REFUSED without me paying them and another company will charge me as well and we should NOT be responsible for their mistakes and REFUSE to lose anymore money because of EHS lies! Business Response /* (4000, 12, 2022/03/11) */ During time of sale, the customer accidentally signed a different loan with different terms and conditions than he originally was looking for. He advised us of this issue after EHS conducted the work, and we received funds for the job. In order to satisfy the client, we reimbursed the customer $5,000 in order to rectify the issue, and the customer was accepting of this. The customer hired EHS to install a solar system on his roof. Our solar department confirmed the roof was solar capable, which it was. We were never asked to set up an appointment to have the roof inspected by a certified roof inspector, in order to conduct an inspection of the roof before the solar installation. This is a step that the buyer needs to take prior to hiring EHS to install a roof mounted solar system. If we knew ahead of time of the customers concerns, we would have helped to accommodate him and placed the install on hold. Our crew was able to safely install the solar, without any issues working on the roof. There are consistent notes in this customer's account reflecting EHS customer service staff and finance department following up with the customer regarding the roof project. We reached out multiple times, requesting a 50% down payment to start the project. Notes show the customer requested we stop contacting him so often due to him needing to wait to receive his insurance money for the roof. So we waited a few weeks before we reached back out to him, to find he had already gone with another company. EHS is concerned that we will be held liable for other issues arising due to the third party re-installing the solar system.

• Initial Complaint

  02/15/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I contracted with EHS to install 18 panels per their measurements and design, at time of installation only 15 panels were installed. the full amount was paid to them through goodleap who I now have a loan with. I have reached out to EHS multiple times and have been promised that "the check is in the mail" it has now been more than three weeks since the promised refund. Typically I would be more patient however, I had to to work directly with Duke Energy to get the permit approved and had to work with the manufacture to get the system turned on. EHS has been slow to nonresponsive multiple times. I have had to go to posting on social media to get them to respond. I would prefer that they send the money via ACH or wire transfer as I do not believe that the "check is in the mail"

  

  Business response

  03/11/2022

  Business Response /* (1000, 5, 2022/02/24) */ Our finance department has cancelled the original check, and resent a second check on 2/18/22. You should be receiving this check within the next 14 business days. We apologize for the delay, however, we absolutely want you to receive your reimbursement. We have every intention of making sure you receive your money back.

• Initial Complaint

  02/15/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  On May 17, 2018 EHS entered into contract with homeowner to build an 18,272 kWh Solar System, backed by a 25 year warranty for $31,971. After many delays, most of them caused by EHS, the system was commissioned on 11/30/2018. Owner fully paid the contract. December 2, 2019 submitted a warranty claim for underproduction of electricity in an amount of $428.81. This was paid after many reminders on April 14, 2020. December 1, 2020 submitted a warranty claim for underproduction of electricity in an amount of $446.34. This was paid after many reminders on May 17, 2021. December 2, 2021 submitted a warranty claim for underproduction of electricity in an amount of $1,412.69. Owner contracted EHS on December 31, 2021, January 3, 2022, January 4, 2022, and January 24, 2022. Most calls and emails were not returned, so on January 26, 2022, owner wrote a certified letter, received by EHS on January 28, 2022. EHS was given to 2/14/2022 to react to the letter but did not. To resolve this matter Owner needs payment of the December 1, , and assurances that in the future EHS will react to Owner's request for assistance and pay any money due to the Owner within 30 days of the claim or email the Owner why EHS cannot pay it.

  

  Business response

  05/18/2022

  Business Response /* (1000, 5, 2022/02/24) */ EHS conducts one annual review of the systems production for the first year of having solar and will reimburse the customer if there is underproduction of the system. Customer was advised that EHS only completes an annual review for the first year of having solar during his sale, and first and second review. EHS allowed the second review be approved to satisfy the customer, however, customer was advised when he contacted us about a third review, that we only conduct a first year review. EHS allowed homeowner to collect a large reimbursement amount without checking to find if the homeowner was over consuming electricity. This was completed in order to satisfy customers previous complaint. Often when a homeowner is receiving larger than expected utility bills, it is due to over consumption. Unfortunately, EHS does not reimburse electricity bills each year nor is it part of our warranty or agreements. Consumer Response /* (3000, 7, 2022/02/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) On February 24, 2022, the business provided the following information: EHS conducts one annual review of the systems production for the first year of having solar and will reimburse the customer if there is underproduction of the system. Customer response: EHS only did this in the second year, sent out a technician to look at system. Customer did not get report of the visit. Customer was advised that EHS only completes an annual review for the first year of having solar during his sale, and first and second review. Customer response: During the sale they did not say that, but EHS tried to limit its obligations by asking the Customer to sign a document that limits EHS's liability to one year only. Customer did not sign that document. EHS referred to the agreement Customer signed in their email on the latest claim (copy attached - B), and Customer refuted this statement, stating that this does is not in line with the contract between EHS and Customer. EHS did not reply to this email, or even call back to discuss this. EHS allowed the second review be approved to satisfy the customer, however, customer was advised when he contacted us about a third review, that we only conduct a first year review. EHS allowed homeowner to collect a large reimbursement amount without checking to find if the homeowner was over consuming electricity. Customer response: Customer had to send the contract they signed in the second year as EHS did not want to pay the shortage in the second year, and after EHS reviewed the warranty they signed, they paid the second payment. This was completed in order to satisfy customers previous complaint. Often when a homeowner is receiving larger than expected utility bills, it is due to over consumption. Unfortunately, EHS does not reimburse electricity bills each year nor is it part of our warranty or agreements. Customer response: As to the assertion that Owner is over-consuming electricity - fact is that is not the issue. The Customer never asserted or implied that Customer received larger than expected electrical bills. The warranty is for production of 18,272 kWh, not for "over-consuming" electricity. The Customer clearly understood that he uses more than the 18,272 kWh, even changing the pool heater from a gas fired heater to an electrical pool heater to ensure that the Customer uses all the electricity produced by the system. EHS and Customer made the production of the system the central piece of the agreement with the words on the first page of the EHS agreement stating: "Proposal - Contract: We hereby submit specifications: 36 x Jinko Solar, Model: JKM295M-60B. 2 x SMA America,:SB5.0-1SPUS-40) Install a Haywood Electric Pool Heater 144,000 BTU in exchange for a Propane Heater at the home. 25 year warranty on entire system, including labor. The system will produce a minimum of 18,272 kWh annually. Email between homeowner and James ****** dated 5/11/18 and additional on 5/17 is considered part of agreement." The 25 year warranty was spelled out in detail in the agreement, stating how the calculation needs to be done. Attachments: A. Contract EHS and Customer B. Record of follow up with EHS C. Letter to EHS trying to resolve matter Business Response /* (1000, 12, 2022/03/14) */ Efficient Home Services is requesting that the homeowner send us a copy of a certified annual production report from the manufacturer, SMA Sunny Boy, to help us look into this complaint further, and better evaluate the customers concerns. Please email a clear copy to *******@goehs.com at your earliest convenience. Thank you. Consumer Response /* (3000, 14, 2022/03/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) Consumer called supplier (SMA Sunnyboy) to get the "certified annual production report". They sent the report to the email address supplied by EHS on 3/15/2022 at 2:53PM. Consumer has following issues with this request. 1. Consumer attached a production report from the SMA Sunnyboy system to the claim of 12/02/2021. Despite a SPECIFIC request from EHS asking them if they need any other documents, EHS did not request this so called "certified annual production report". Consumer feels this is a delaying tactic, a tactic EHS is demonstratively using with this request. 2. EHS could have got the report themselves a long time ago. All they need is the serial numbers of the system (this consumer had to supply to SMA in above call) - and they have this number as they installed the system AND after request from EHS, consumer supplied the serial numbers last year to EHS. Business Response /* (4000, 19, 2022/04/06) */ The consumer's information is incorrect. We do not have access to the customers SMA solar monitoring portal. The information that we requested regarding his annual system production, was provided to us via email, but it is a generated document from the customer himself. If we were to be onsite, and log into both inverters, limited information would still be available to us. If the consumer can not get a true annual production report to us from the manufacturer, we ask that we are provided access directly to the homeowners online solar monitoring portal so that we are able to better assess the annual production. If the owner agrees, please email us the SMA Sunny Portal login information to the address that was previously provided. Consumer Response /* (3000, 21, 2022/04/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) Owner has set up EHS as a user to the system on 4/11/2022 3:22:16 PM and the system has sent the person an email so they can create a password and enter the system to get the information required. The Owner must unfortunately state yet again that this is a delaying tactic by EHS. This could have been asked by EHS much earlier if this is what they wanted. Owner will email the contact at EHS that this has been done so it does not get delayed unduly. Business Response /* (4000, 23, 2022/04/20) */ EHS is in direct communication with the homeowner in order to mitigate the complaint. There are several stipulations that we feel are inaccurate to the original demand. EHS is currently working in a fair manner to meet customer satisfaction. Consumer Response /* (3000, 25, 2022/04/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) A senior representative of EHS called on 4/20/2022 at 11:33 AM. The representative asked what Customer really wanted, and when Customer said the claim plus costs, EHS countered saying that they are not in the business of managing third party warranties and offered to put in more panels. Customer said this is at the option of EHS so the system produces the promised and warranted output, but explained that the warranty must remain. Customer also explained that this is not a third party warranty - it is a warranty agreed to by EHS. EHS asked where it stood in the warranty that EHS must pay, and as customer was not near his computer at the time of the call, customer stated that it would be sent (again) to EHS, as the same question was asked last year. EHS said that is not required and EHS agreed to call customer back at about 4:30 PM to 5:00 PM to discuss matter further. EHS did not call, so matter is not resolved.

• Initial Complaint

  02/08/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I had solar panels installed on 5/22/2020 by EHS and for the last couple of months the panels have not been generating any solar energy during the morning to mid afternoon. They are not kicking in until about 1pm. Both I and my daughter have called numerous times and have explained the situation over and over again to no avail. EHS still hasn't come to assess the problem and try to resolve the matter at hand. I have also reached out to FPL, who in return did come out to my property and try to see what the problem is. FPL stated that the problem is with the panels itself and that EHS needs to address and fix the problem. EHS is not honoring there warranty as stated on the contract signed and dated on 5/22/2020 at 12:54:14pm. I also contacted Emphase Energy on 1/11/2022 7:54:39am whom responded and also stated that EHS is the who needs to be contacted as they are only a product-based company. I also reached out to the person who sold me the panels and he is not able to help as he is no longer working with EHS. Panels need to be fixed and or replaced as stated in the contract. 25 year warranty. This problem needs to be addressed and resolved. Panels need to be fixed.

  

  Business response

  04/01/2022

  Business Response /* (1000, 7, 2022/02/28) */ We've looked over this account multiple times with the homeowner and confirmed the system is functioning properly. The customers solar panels are installed on the west facing roof which is why the panels are getting a higher production rating during the early afternoon period. Keep in mind, the sun rises in the east, and sets in the west. If there was any indication that a service appointment was needed for this case, we would absolutely honor our service warranty, and send a technician to asses the issue. However, for this particular system, there is no reports of a malfunction. In fact the system is performing very well. A photo is attached reflecting system production and operation status. Enphase has asked that the homeowner contact EHS for communication regarding system function. We have communicated to the homeowner that the system is operating as it should be. Consumer Response /* (3000, 9, 2022/03/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) You guys have not bothered coming out check the issue at hand. FPL has even come out and they state that the panel company needs to fix the issue at hand. The problem needs to be resolved. It has nothing to do with were the sun rises as for when the panels were installed they were generating power, morning and afternoon. So what is the issue again. I had solar panels for many years at my previous residents, and there was NEVER a issue. I do know how its supposed to work. So fix the issue as this company hasn't even bothered coming out to my residence. If you have then show me the proof as to when you came out and checked and resolved this issue.. Again stop telling me that the system is working perfect as it is a lie. I showed proof and you guys are still giving me the run around..

• Initial Complaint

  02/05/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Due to a delay in the starting of our solar service (we had trouble getting it approved by JEA), the solar installation was not completed - it was 5 months until our solar was turned on. We requested a reimbursement for the 5 months that we did not have solar service and had no issues with getting an agreement from Alyssa to refund the amount owed - all 5 invoices were emailed. We received a check for only 1 month - we requested the other 4 months but got no response. We've continued to reach out via email, but with no response and no refund. We are still waiting for the rest of the refund (a total of 1,028.24)

  

  Business response

  03/03/2022

  Business Response /* (1000, 5, 2022/02/07) */ We apologize for the delay. We are unsure where this miscommunication came from. EHS is still willing to reimburse your loan payments in regards to the installation delay due to JEA during the time the system was not functioning. Our customer service representative will reach out to you, to confirm the release date of this reimbursement. Thank you for your patience during our processing. Consumer Response /* (3000, 7, 2022/02/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) Although, they've stated a customer service representative would reach out to confirm the release date of the reimbursement, we still haven't heard from them. I actually waited until the last day to reject their response because I wanted to give them every opportunity to resolve the issue, but they still couldn't be bothered. Business Response /* (4000, 9, 2022/02/25) */ EHS customer service reached out to the homeowner on 2/11 to make contact but the homeowner was not able to be reached. A check has been sent in the mail in the amount of $1,028.24 as promised. We are looking forward to you receiving your reimbursement check which was sent directly to your home.

• Initial Complaint

  02/03/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I bought a solar system from this company, which was installed in March of 2021. The system began to have problems after 2 months. It has been difficult to get service from them to repair the system. Part of the problem is that they are in Tampa and I live in Satellite Beach. When the system first malfunctioned, they took 3 weeks to get someone to repair it. After that, it stopped working correctly as couple of months later. Again, there was a long delay in getting someone to come repair it. When they did, they said that they need to order parts. The system only worked partially. They brought the parts in December, but the repair stated that there was another problem and he needed to get a part to fix it. The system is still only producing 1/2 of the power that it should. I have called several time, but they have not sent anyone to repair it or even tell me when they will come. I have an electric bill and a system payment. I simply want they system fixed.

  

  Business response

  03/02/2022

  Business Response /* (1000, 7, 2022/02/17) */ 3/5/21 Customer called in to report a system issue. 3/9/21 System was repaired. 9/29/21 Customer called in to report another issue. -We needed to wait for more PVRSS snaps to arrive from Generac in order to repair system. 10/8/21 System was repaired. 11/16/21 Customer called in to report another issue -We needed to wait for Generac to send more PVRSS snaps in order to repair system. 12/2/21 System was repaired. This customer has a Generac solar system. Generac has recently openly acknowledged that they are having a reoccurring issue with their PVRSS snaps which is resulting in reoccurring service appointments that we normally do not experience. EHS is greatly disappointed with these circumstances and are consistently in communication with Generac to help resolve this issue as quickly as possible. Currently, EHS has submitted to Generac the case number and requested a replacement part be sent to us to repair this system. We are waiting on a confirmation date to receive the new part. Once it arrives to our warehouse, we plan to install the new part as soon as possible. We feel these complaints should be redirected to Generac due to their faulty equipment causing this situation. We apologize for the inconvenience and appreciate your time and patience with this matter. EHS is looking forward to assisting in correcting this issue so that our customer can have a better experience with their solar system. Consumer Response /* (3000, 9, 2022/02/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) The system was not repaired on December 2. It was made partially functional. It has been over 2 months, since they were made aware of the situation. They have not communicated with me to let me know the status of the part of whatever is needed. When I called they said they needed to contact their engineer and never responded. They should say when a repair is likely. Business Response /* (4000, 11, 2022/02/25) */ We have contacted the homeowner to give them the case number along with the manufacturer's phone number. We have not yet received the ETA of expected parts from Generac, the manufacturer. Our customer service representative has confirmed in our customer's account, that during the conversation, the homeowner is aware we are trying to resolve this issue. We appreciate your patience and are looking forward to completing this next step.

• Initial Complaint

  01/24/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Efficient homes services and Solarillo sat down with my wife and I and detailed this solar project noting that based on my usage information from my energy company that with the system they built that I should expect to see energy bills no more than $40/month with the caveat of maybe around $100 in super cold months. I have had the system on for more than 2 months and I am getting energy bills of $300+. This is not what we talked about. I feel like they just told us what we wanted to hear to get a sale and now I'm stuck paying high priced electric bills along with paying for a solar system that does not perform even close to what we discussed. I gave the company the benefit of the doubt and gave them a call to try and figure it out yet they said there is nothing they can do and when asked to escalate to supervisor, I was told that one was not available despite hearing one in the background guiding her what to say. To me this all sounds shady and fraudulent to the point of predatory lending. I need the issue resolved or for them to cancel the deal as this is not what I signed up for. This company is taking advantage of people during this period of energy uncertainty and it is wrong. If nothing is resolved from this, my next step is to have my legal team file suite for fraud and false advertising. This is illegal!!!

  

  Business response

  03/02/2022

  Business Response /* (1000, 12, 2022/02/11) */ Looking through the timeline of when the customers system was powered on, and the time of when we were first speaking to the customer regarding his complaint, we believe the customer is comparing utility bills prior to the system being powered on, and a second electricity bill reflecting only half of a month when the solar was powered on, in the middle of a billing cycle. Just to be sure, we would like the customer to send us a copy of his last few electricity bills and we will review them with the customer to address his concerns and assist in helping him understand how the solar system is operating. A manager will contact the customer on Monday to speak to you regarding this. We appreciate your patience and are looking forward to helping you feel more confident with your purchase.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩