Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased tickets for $7,300 from Air Business Class for a long-planned trip to *****, critical for connecting with my family heritage. Due to a recent accident resulting in a fractured right humeral neck, a suspected rotator cuff injury, and skin breakdown, I am medically unable to travel. On 12/4, my physician advised postponing travel until my condition improves. I contacted ***** ****** on the same day to reschedule the flight. I have provided detailed medical documentation to Air Business Class. No fair options were offered. No service has been *********** the time of booking, ***** ****** assured me that purchasing premium or standard ticket protection was unnecessary because the tickets were flexible in emergencies. Yet, now I am facing conflicting and unclear responses. *********, the operating airline, stated that refunds for medical reasons would have been possible if the tickets had been purchased directly through them. ********* further explained that refund decisions for my tickets rest with Air Business Class, contradicting Air Business Classs claim that the decision lies solely with the airline.Despite providing the requested medical documentation multiple times, Air Business Class has delayed the process, offered unclear options, and has not provided a specific refund amount. I was also told my nurses ticket might not be refundable, despite her travel being solely to assist me.This lack of clarity and accountability has been emotionally and financially devastating. I am seeking a full refund of $7,300 due to extenuating medical circumstances, in line with airline and industry policies for medical emergencies.Resolution Sought: A full refund for both tickets.I trusted Air Business Class to honor its promises of flexibility, but the lack of transparency and advocacy has forced me to file this complaint.AIRLINE CONFIRMATION E-TICKET Lufthansa: 4X4539 ************* / ***** ******* **** ************* / ******** ***** *****

  Business Response

  Date: 01/17/2025

  Dear Customer,
  Your refund has been processed on 12th of December 2024 directly by the airline (*********) to the original payment method which is your credit card.
  Please see attached refund confirmation issued by *********************************** Key Account Services
  
  Please contact directly ***************************** in case you need any additional information. 
  

• Initial Complaint

  Date:11/13/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 3 airline tickets with Air Business Class LLC.I shared with the agent, ****** ****** that my partner might not be able to make the trip if the project that he was working on will not start on timeMs. ****** recommended that I purchase the insurance for that ticket so that I could cancel the ticket without any issues, which I did. Unfortunately, my partner was not able to fly with us and I emailed ****** ****** to cancel the ticket. Ms. ****** replied that she canceled the flight & the seats and advised that a refund be issued.She later emailed me again inquiring if she could exchange the flight rather than cancel the ticket stating that a refund could take up to 14 business days.I told her that we do not have a set date for going back to Europe and prefer a full refund.She replied to me Noted and that was the last communication I had with ******.****** ****** was a fabricated name as the young lady shared that is the company policy to use made up names. Apparently, ****** was let go after I start inquiring on the refund or maybe she is working under a different name nowI am looking to get a full refund for the airline ticket - $1064.00, $220 for seats, $200 paid in service charges.

  Business Response

  Date: 01/17/2025

  Dear *****, 
  It was clearly  disclosed that tickets are non-refundable due the imposed airline fare rules and restrictions. 
  Credit for future was offered to you by  Head of our *************************** to make sure you don't lose any value. 
  Please see confirmation attached and contact us at ***************************** for any additional information. 
  Thank you.

  Customer Answer

  Date: 01/27/2025

   
  Complaint: 22546967
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** ******

   

  When I purchased the ticket, I was very specific that my partner might not be able to travel and needed assurance that the ticket is refundable. The sales agent, ****** suggested that I purchase insurance in case I needed to cancel the airline ticket hence why her response from July, clearly states that she has canceled the ticket and will issue a refund however as an alternative, she offered a credit as the refund could take up 15 days.  Everybody in the company works under ALIAS name...****** was from ******* and shared that ****** was not her real name and that it is the company policy to use ALIAS names .

  Mysteriously, after I requested a refund, ****** disappeared and several other people tried to get involved  just to drag the time in hope that I would go away....

  I am requesting a full refund to the airline ticket that I purchased along with the extra leg seats.

  This company is fraudulent and it should be investigated. 

  I need my money back because I purchased an insurance for the ticket.

  Thank you

• Initial Complaint

  Date:07/22/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Booked a flight with agent *************************, on 7/12/2024 round trip from ******* to *********. Prior to booking, over and over ****** assured me it was refundable. Company is Airbusinessclass.com. Upon getting the booking an additional leg, under my name , was added from ************ to **** ****! Tickets had me leaving ******* Oct 2, returning October 14. Then this ticket she added on herself for October 15 ************ to **** ! I canceled that flight and it canceled all of them! She called me assuring me it was a mistake. Rebooked. She did the same thing. Added an additional leg! Then AFTER second booking called me to do a favor for her so she would not get in trouble with her boss, TO SIGN A PAPER SAYING I KNEW IT WAS NON REFUNDABLE AFTER I PURCHASED! Asked to speak to a supervisor, she hung up! Canceled second flight, out almost ten grand! NOONE WILL CALL ME BACK FROM AIRBUSINESSCLASS.COM! They need to be shut down! I need help recovering my money!

  Business Response

  Date: 01/17/2025

  Dear *****,
  
  Refund was issued directly by the airline to the original payment method on 30 of September 2024
  Please see attached a copy of written confirmation provided to you by our CS Specialist ***** Chagrin. 
  Thank you.

• Initial Complaint

  Date:05/15/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased 3 business class tickets in August of 2023 from them. Payed over 11k for the tickets and $1800 in fees. They or their consolidator involuntarily cancelled the flights without our request or permission. $1500 in flight costs NOT refunded and $1800 in agency fees and commission not refunded

  Business Response

  Date: 01/17/2025

  Dear Customer,
  Refund was issued on 10th of May against cancellation fee  of $500 per passenger which was imposed by the ************** for future use  valid for 24 months was offered by Airbusinessclass to compensate the airline penalty and can be applied to any new booking made with our agency.
  
  PNR: MTCLCQ  - refunded
  
  MTCLCQ
   1.1*******/****** *****  2.1MOON/**** M  3.1*******/**** ****
   1 UA 120Z 24MAY F EWRBCN HK3   730P  900A  25MAY J
                                                 /DCUA*IQQF74 /E
   2 UA 121P 04JUN T BCNEWR HK3  1200N  235P /DCUA*IQQF74 /E
  ORIGINAL TICKET - USD                                          
  FARE           *******                                        
  TAX            1991.95                                        
  TTL            3916.95                                        
                                                                 
  REFUND AMOUNTS - USD                                          
  FARE           *******                                        
  TAX            1991.95                                        
  CANCEL FEE     *******                                        
  TTL REFUND     3416.95 (per ticket)
  
  For further details on how to apply the credit, please don't hesitate to contact us at *******************************************************
  Thank you.
  T
  

• Initial Complaint

  Date:04/08/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In September 2023 I purchased business class airline tickets through a travel agency for flights on ******* Airlines from the ************* to ******, ****** and a return flight from ********, ******, also on ******* Airlines. Its now only 3 weeks before my vacation begins and Ive been notified by the travel agency that ******* Airlines has bumped me from my return flight from ********. They overbooked and bumped me without any prior notification, with no options for alternate times, alternate dates, alternate class of flight, and no offer to refund the price of the ticket. Im a 78 year old woman flying solo and to date have been unable to find any flights to replace this flight although I have a travel agency searching. ******* Airlines should be responsible for providing me a flight home that I booked and paid for 7 moths earlier.

  Business Response

  Date: 01/17/2025

  Dear Customer,
  The case was resolved by one of our Customer Support Specialist.
  For further details on how to apply the credit, please don't hesitate to contact us at *******************************************************
  
  Thank you.

  Customer Answer

  Date: 01/21/2025

   
  Complaint: 21541889
  
  I am rejecting this response because:
  No one at AIR BUSINESS CLASS resolved this issue. I was contacted by your employee, ****** ******, and was told one more than once, that I would receive monetary compensation for the business class seat I purchased but was given an economy class seat instead. I only received half of what I was told I was owed and many excuses and  promises I would receive the other half. I never received it. Air Business Class still owes me the money I was cheated out of.
  Sincerely,
  
  ******* *******

  Business Response

  Date: 01/21/2025

  Dear *******,
  Please kindly send an email at ***************************** for further information regarding your case and one of our specialists will help you out. 
  
  Thank you. 

  Customer Answer

  Date: 01/21/2025

   
  Complaint: 21541889
  
  I am rejecting this response because:
  I am waiting until AirBusinessClass has refunded the amount owed me prior to accepting their response. From previous interactions with multiple employees (****** ******, *********, ****) and been lied to extensively while trying to be reimbursed for money owed me and therefore am wanting to see if *** will in fact refund promised money before accepting the BBB communication from ****

  Sincerely,
  
  ******* *******

  Business Response

  Date: 01/22/2025

  Dear All,
  Thank you for bringing this matter to our attention.
  Our customer contacted ******************** customer support last night, and we are actively working toward a resolution that will accommodate all parties involved.
  

  Customer Answer

  Date: 01/22/2025

   
  Complaint: 21541889
  
  I am rejecting this response because:
  The issue has not been resolved. Your saying you are working on it does not resolve the problem that I never received the money I was promised as a refund.
  Sincerely,
  
  ******* *******

  Business Response

  Date: 02/03/2025

  Good Day, 

  Client recieved the refund in amout of $700 to original form of payment ( VISA****0312) back on July 11th 2024. 
  I attached confirmation from client, as well as the refund confirmation from our side. 
  
  Thank you.
  
  

  Customer Answer

  Date: 02/04/2025

   
  Complaint: 21541889
  
  I am rejecting this response because:
  The amount of the refund I was to receive, and assured multiple times, was $1400. To date, I received half that amount and was assured the remaining $700 would be deposited into my **** account within a day or two of receiving the first $700. Its been 8 months and I have yet to receive the final refund of $700.
  

  Sincerely,
  
  ******* *******

  Business Response

  Date: 02/05/2025

  Good Day.
  As per provided information of agreement and refund conditions were met. 
  All the records were sent in our previous reply. 
  
  Thank you

• Initial Complaint

  Date:12/13/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The services I purchased from AirBusinessClassLLC were never provided. On July 20, 2023, I purchased a roundtrip business class ticket from AirBusinessClass, which was supposed to include travel on United Airlines from San Diego to Cape Town (and further to Mauritius). Upon careful review of the terms and conditions during the ticket purchase, I sought and received written confirmation that the ticket could be exchanged if needed. On July 20, 2023, agent wrote, “fare exchangeable without airline’s penalties, only fair difference may apply.” Based on this explicit confirmation, I purchased the ticket (Exhibit A) On August 18, 2023, I informed agent that I needed to exchange the ticket and would no longer be departing on October 6, 2023 as originally planned. She replied on September 6, reiterating, “With United, there are no questions with exchange…there is no airline penalty for exchange procedure.” (Exhibit B) She asked for a couple days to process the exchange. After 4 weeks of repeatedly requesting the cancelation and exchange, agent canceled the original ticket on October 2, 2023. and wrote, “Flight was cancelled, processed. Status of the flight is OPEN (for later exchange).” (Exhibit C) I made multiple attempts to initiate the ticket exchange over the subsequent 7 weeks with no response from AirBusinessClass. My last communication from them was on October 9 when she wrote, I’m sorry, but I have no updates on my end yet.” (See Exhibit D). I had to purchase an entirely new ticket to get to Mauritius. California state law recognizes email correspondence as legally binding. I paid $8848.22 but I understood that the Mauritius flight might not be exchangeable and an only requesting refund of 7821.01 from them for the United flight that was promised to be exchanged and never was.

  Business Response

  Date: 01/17/2025

  Dear Customer,
  Refund was issued and case resolved.Please see attached written confirmation.
  
  Thank you.

  Customer Answer

  Date: 01/21/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *********

• Initial Complaint

  Date:12/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My ********** booked and paid round trip business flights with AIRBusinessclass ***** in July 2023 to fly Nov 2 to ************ ** from Jax with a Return flt from ********* ** to Jax Nov 14. Total $7020 each. On Oct 30, *** was notified (we were not notified by UA since it was booked by ***) that the first leg of the itinerary (Jax to ******) was canceled by United Air and they offered them an earlier same day busn class flight which would not change the rest of the itinerary. *** did not respond to UA within 24 hours so UA cancelled the entire round trip busn class ticket on Oct 31 leaving us without ANY flights. I discovered this very early morning on the 31st via UAs app when I opened the app to pick meals. I started contacting *** immediately. I was unable to reach *** due to the very early hour so I contacted UA directly & they told me that if *** had called the *********** when a notice was sent to them on the 3Oth they could have rebooked the first leg and nothing would have changed. I finally reached *** after 8:00 am and the busn class flights were no longer available. After 2 very stressful days of working with *** they were able to rebook the return flights busn class but not the outbound prepaid busn class flights from Jax to ****** to ************ (16 hour flight). We settled for economy (only choice) and were told they would reimburse us the ticket. After the trip *** offered (after many requests) $500 (each) which is totally unacceptable. The original price of the round trip was $7020 (per person) so half (per person) of that is a reasonable refund. Actually due to ***s failure to provide the service we paid for and the stress caused from their lack of follow-up and now avoidance they should return half of the money we paid up front which would be $3500 each. UA states that the money has been refunded to ***. Their lack of response and lack of concern in this situation is appalling and extremely unprofessional.

  Business Response

  Date: 01/17/2025

  Dear Customer,
  As the credit for future travel, valid for 24 months, was provided to offset the penalties imposed by the airline, this case is now considered resolved.
  For further details on how to apply the credit, please don't hesitate to contact us at *******************************************************
  
  Thank you.

• Initial Complaint

  Date:12/04/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/28/23 I purchased round trip, business class tickets for $10,700 for a flight departing on 11/2/23. On 10/31, when I went to check on our flights I learned that someone at Air Business Class had cancelled our flights without our permission or knowledge. After numerous attempts to reach them, I was offered an alternate flight that included 2 stops instead of 1, and a large portion in economy rather than business class that we had paid for. We needed to be in ***** for a tour, so we agree to the new flights even though no compensation was offered. When it was time to return home, I checked in for our flight on 11/17 only to get a "Check in failed" message. I reached out to them again and was told "don't worry, this happens all the time, just go to the airport". At the airport, we were told that we needed to procure the credit card as the balance had never been paid. Rather than try to resolve the problem, Air Business Class just blamed Air ******, while we stood at the ticket counter missing our flight! We finally had to purchase our own one way ticket at a cost of $11,235.32 as they were doing nothing to assist us. In addition to now being out of pocket in excess of $11k, our flight had an overnight layover in ******* that cost over $350 in additional expense. I have an email stating they would reimburse us, but 2 weeks have gone by and despite reaching out to them, they are no longer responding. I feel I was mislead during the entire transaction and did not receive ANYTHING that I initially purchased. I have documentation of all correspondence and receipts and have sent everything to Air Business Class with no response.

  Business Response

  Date: 01/17/2025

  Dear Customer,
  The case was resolved between the acquirer and issuer banks. 
  For further details , please don't hesitate to contact us at *******************************************************
  
  Thank you.
  

  Customer Answer

  Date: 01/21/2025

   
  Complaint: 20950551
  
  I am rejecting this response because:
  The only reason this is resolved is because I disputed the charge with **************** who credited back my account. ******************** did NOTHING on their end - except to respond over a year later. 
  
  Sincerely,
  
  *** *******

• Initial Complaint

  Date:08/24/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  AirBusinessClass.com/******* Travel sold 2 tickets utilizing a tactic known as Hidden City whereas a destination the traveler does NOT intend to fly to is included on the itinerary. By doing so this forces the traveler to acquire **** entry to a destination the traveler has no intent to travel to. This also changes the status of the ticket to a NON-Round trip status which also raises caution flags with both airlines and international security. The air consolidator did NOT inform the customer of any need to obtain **** entry documents prior to departure which triggered the airline to deny boarding. The customer reached out to ************************/******* Travel immediately requesting urgent assistance and a re-issue of the ticket removing the ******************** from the itinerary thereby allowing passengers to return to ***** their home city area. AirBusinessClass.com/******* Travel refused to re-issue the ticket and argued that the passengers should simply tell the airlines they are flying to ******************** but not actually take that particular flight. This tactic did not work and the airline denied boarding. As a result, both passengers were stranded in the ****** airport.Passengers were forced to purchase two one-way tickets on their own with no financial assistance or reimbursement from AirBusinessClass.com/******* Travel. This costs the customer: $4981.24 as well as an additional $488.65 in lodging, meals, taxi, etc. for a grand total of: $5469.89. This represents $5469.89 in expenses. Notable Highlights: Customer asked ************************/******* Travel, specifically Mr. ****************** October 29, 2022, several months before travel why ******************** was on the itinerary and if this will cause any problems. ************ reply was THIS DOES NOT AFFECT YOUR FLIGHT or service. All you have to do is to pick up your luggage in ***** and go home at the end of your trip. You do not have to fly to ********************. Note: Customer has a copy of this email.

  Customer Answer

  Date: 09/05/2023

  I wish to add supporting documentation for my case. 

   

  1) An email that shows the merchant did indeed offer to refund & reimburse me. However, no funds have been received by the merchant as of 9/5/2023

   

   

  2) An email clearly states that I can disregard the extra city Air Business Class placed on my itinerary and board my return flight as normally done. The customer inquired about this several months BEFORE the flighty and was told the ticket would permit both passengers to board the flight and return home. Instead, both passengers were stranded in a foreign airport with no way to return home. This was the direct result of how Air Business Class conducted business with passenger. 

   

  Mr. *******************

  Business Response

  Date: 09/26/2023

  Dear All,
  
  All the amounts were refunded by Airbusinessclass to the customer and this case should be considered as resolved now.
  
  Thank you.

  Customer Answer

  Date: 09/29/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:06/27/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Booked one way business class tickets from *********** to ********* for 2 people. My original flight was canceled and Air business class did not inform me of this. It took days to reach someone and when they finally rebooked it, it was booked for a day later so we lost one day of our vacation. We had a connecting flight which was late so we missed our European connection. When I reached out to the airline they told me my tickets were purchased with miles and I would get my refund in terms of the miles being put back to my account. This is a false statement. I fully paid for my tickets. Air business class never had my miles for this purchase so now they refuse to do anything in terms of refund while the airline states it was made with miles. Air business class fraudulently purchased tickets on my behalf

  Customer Answer

  Date: 07/10/2023

  The company's manager reached out to me, they have refunded the payment I made to them in full. I would like to withdraw my complaint as the matter has been resolved.

   

  Thank you for all your help in help and assistance in this matter.