We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Repairs

The Car Clinic Florida, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/18/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid merchant multiple times for the same services that was never done on my car. I Tried to dispute the charges on my bank and some of them were denied. During the dispute merchant asked for the money through zelle and got paid. Have reciepts and proof. He got paid through zelle and bank for unifnished work and multiple times from me for the same product/service provided. Asked merchant to send me my zelle so i can pay the cc , merchant refused to reply and he has taken and stolen $1396.57

  • Initial Complaint

    Date:02/14/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have taken my car to this shop twice and one of those was the alternator which cost me a little over $600 and it is broken after just 6months and he confirmed after a week of plenty attempts to reach him the part does has warranty but he keeps pushing when to do it knowing Ive been after him to just verify the warranty. He kept telling he will call me to let me know and never did. I had to do a ****** review about his services and now he is not willing to comply with the warranty for the broken part. Men always taking advantage of females in car shops, it should be illegal to do this we all got mothers, ******************** Thanks in advance!

    Business Response

    Date: 02/21/2024

    It is unfortunate to hear that **************** feels that her issue went unresolved. However, per the screenshots of our conversation which she provided, we did not refuse to provide the service to her as she claims. When she initially brought her car back to us to inform us about the issue, we tested the alternator and it was in fact charging, so it may very well have been an unrelated issue. To ensure her peace of mind, we were willing to replace the part free of labor to her, which was under warranty, but that had to be confirmed which took time as we are a busy shop. After getting the confirmation that the part was indeed covered under warranty, we informed **************** and provided her with a day that would allow us to give her the attention required to perform the job which we were not going to charge her labor for and ************ clear to her. Unfortunately, **************** was not able to bring the car in on the day we offered to do the repair and stated she would go elsewhere to have it performed. She then proceeded to immediately leave a negative ****** review with false information and also proceeded to bash our shop on her social media page as evidenced by the screenshots attached. At no point did we ever refuse to do the work, as she stated first that she wished to take her vehicle elsewhere which is entirely her right as a paying customer. Our mistake was not communicating to her as often as she would have liked us to but she did not give us a chance to make it right and has chosen to retaliate by only providing half of the entire story.

The Car Clinic Florida, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.