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Business Profile

Bullion Coin Dealers

Golden State Mint, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/07/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello. I purchased silver products from Golden State Mint on 4-25-2024. When filling out the address information they have a auto correct function and it put in the wrong address. It put in ************************************ in stead of my correct address of ************************************. I contacted support on the issue and they told me to go to that address and ask them for my package. My sister went for me and no one was home. even this morning at 8 am 5-7-2024 I went and no one will answer the door. As the attached screenshots show I was basically told it was my fault and there was nothing they can do. I don't even want there products anymore I just want my money back.

    Business Response

    Date: 05/08/2024

    Our website offers a ****** address match auto fill feature as a convenience which offers possible matches as you type. As stated it is a suggestion and can be changed if it enters the information incorrectly. The browser also can auto fill fields which we have no control over. In any of these cases it is always the customers responsibility to be sure it is the correct address information being submitted.

    We did attempt to help contacting the carrier as well as submitting a claim on the package. The carrier states that when something is shipped and delivered to the address entered it is not at fault and no claims will be allowed.
    We tried to give suggestions to the customer that we normally see a resolution to problems like this. We always try to take every approach possible to resolve an issue like this.
    This usually fixes the issue but as the carrier was not at fault and will not help and as we did not make any error the package seems lost.

    We are continuing to try and resolve the situation and will get back to the customer with any possibilities.

    Business Response

    Date: 05/08/2024

    I tried to send a response to this yesterday that seemed to not go through. I then reposted that response today. Management has decided to refund the customer however I see no way to add another response. Am I missing something?

Golden State Mint, LLC is BBB Accredited.

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