Computer Software Developers
SCT PerformanceThis business is NOT BBB Accredited.
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Complaints
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Complaint Details
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Initial Complaint
02/05/2025
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Purchase a sct tuner for my 2017 power stroke f250 product has had nothing but problems would not connect to truck called tech support after over an hour of tech connected to my laptop working on it I connect it to my truck and it randomly shuts the engine down while driving. It has sat in my truck for a few months because it has problems I have set it back to stock tune with the tuner disconnected and have not had any problems since contacted sct tech a few days ago spent over an hour again getting nowhere I told them I have multiple sct tuners in trucks that have never had any issues the unit I have does not work properly I asked for a replacement unit was told it was lunch time after over an hour of getting nowhere. Was told I would get a email with a return for to send it in to get fixed ( I never received an email with the form) I dont want a fixed one that is going to take months to get I would like the unit replace with a unit that works properly I explained that there has been a issue with this unit since I opened it. I am just frustrated I thought this was a first class company that would stand behind there products.Business response
02/07/2025
We did identify a glitch in our ticketing system and indeed the *** email was not sent to Mr. ******* We have reached out to him and have the *** set up so that we can continue to troubleshoot and identify the issue and solution.Initial Complaint
02/05/2025
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Was sold a product that was advertised on their website as compatible with my vehicle. It does not work as advertised requested some assistance and they are saying because im not in ********** it wont operate on my vehicle yet another vehicle i have it works on and it is not in **********. Has nothing to do with it. There is an issue with the device and are making up irrelevant excuses. I want them to fix or replace my tuner as it does not function as designed and are falsely advertising on their site compatibalityBusiness response
02/07/2025
We have contacted Mr. ***** so that we can resolve this issue. An RMA has been provided so that we can bring the device in and identify any issues and a solution.Initial Complaint
01/13/2025
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I downloaded a tune on my **** f450 from there tuner and it shut my vehicle down and I have been on the phone for 2 days and I need a resolution to my problem because they have erased all the tunes off of my tuner and now it wont even communicate with truck after the update and I've been with out a way to go for 3 days now and I can't keep going with out a way to go i need to know how to fix the problem because I had no problem at all until I down loaded the tune to my truckBusiness response
01/13/2025
We have one of our Senior Techs calling you today to see if we can get this resolved for you.Initial Complaint
07/10/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Date of purchase 05-06-24 Purchase price $399.00 I need a custom tuner for my car, this tuner (SCT BDX) hasn't functioned properly since i purchased.Tried to resolve the issue the past couple months in contact with SCT, have tried every solution, the company has been difficult to contact over the course of this. upon trying to return device for a refund i have been unable to contact the company, have reached out to them the past 3 days and have heard nothing in return.Business response
07/25/2024
We have already sent this customer instructions on returning their device.Initial Complaint
09/27/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
The act x4 tuner I have couldn’t complete the download on my truck and it won’t return to stock so my truck won’t start and I’ve repeatedly called the customer support and the automated system says there busy and ends the phone call without be able to wait on hold or even leave a voicemailBusiness response
09/27/2023
Hi *****,
I'm very sorry to hear that and I do apologize that we are very shorthanded this week and have struggled to keep up with the call volumes. I will have someone call you ASAP, please make sure you have the device, vehicle, and a windows computer close by so that we can troubleshoot your issue and get your vehicle recovered.
Initial Complaint
04/17/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
On 4/9 I bought an sct BDX from American muscle. They advertised it as coming with a preloaded tune supporting Camaros 10-22. I have the 22 ss and there is no preloaded tune. I followed all instructions and downloaded the device updated. Called tech support half a dozen times, and emailed. They’re always busy and can’t respond to call back. I just want the tune I paid for. At this point it looks like false advertising. I don’t want a refund I want the tune I paid for, or store credit to purchase an aftermarket tune from your company if you can’t provide me with the one you advertised as coming with the sct BDX. I’ve spent hours and hours this week troubleshooting this crap, time I will never get back. Do the right thing and follow through with your advertisements.Business response
04/17/2023
Hi *********
I see the email that you sent us on Friday 4/14 regarding the unsupported preloads message. It is being escalated today to engineering so that they can add your vehicles information to the database. Please understand that this is normal for newer vehicle support. The OEM releases updated or new strategies for vehicles for a few years, and as we see new ones we add that newer strategy to the software and devices. It may take a week or so to get this turned around but we are working on this for you.
Business response
05/03/2023
Hi *********
My team has confirmed that the new release from Engineering took care of this issue and your tunes are working as expected. Thank you so much for your patience, it's tough with new vehicle ECU's on newer vehicles and to set expectations that some may need some time to be added. We appreciate your business!
Customer response
05/03/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******** *********Initial Complaint
06/08/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
Purchased an SCT performance X4 and used it on my F150, I sold that truck and returned it to factory settings. I have sent a few email's to the company stating the X4 shows its still married to the F150. I was told as long as I return the old truck to factory I can use it on my F250. I continue to attempt to use it and continue to get its married to F150. The only replay I get from them is What year is your new truck and did you return your old truck to factory settings. I have answered this same email a few times now, and yet no assistance from the company. I just want them to do as promised and make my SCT X 4 available to use on my 2020 F250.Business response
06/28/2022
Business Response /* (1000, 5, 2022/06/13) */ Hi *****, Our sincerest apologies. I have looked at the email trail between yourself and our agent and I'm a bit puzzled as to what happened here. This should have been an easy fix for you to purchase an unlock. An agent will be reaching out to you today to just get the device unlocked so you can use it on your new vehicle. I apologize to the poor experience you've had and we will work to make sure this doesn't happen again. Consumer Response /* (2000, 8, 2022/06/14) */ This is ***** Shaw, I have spoken to Mr. Lisandro G***** and the issue has been resolved. I thank BBB and Mr. Lisandro G***** for all the support and fast actions. Because of the fast actions there is no doubt I will use them again and recommend them. Thank you Please withdraw my complaint.
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Contact Information
Customer Complaints Summary
7 total complaints in the last 3 years.
4 complaints closed in the last 12 months.
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