Reviews
This profile includes reviews for Xtreme Roofing & Construction's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 20 Customer Reviews
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Review fromBeatrice D
Date: 04/30/2025
5 starsBeatrice D
Date: 04/30/2025
From the moment I contacted Xtreme Roofing, the experience was outstanding. I had an emergency roof leak, and SR came out the very next day. After discussing pricing, I was connected with their financing company, which made the process affordable with manageable payments. Within two weeks, permits were secured, and the roofing work began. Alberto and his direct team were amazing — efficient, professional, and fast. I was genuinely impressed by how quickly and skillfully they completed the job. Once the roof was finished, Arseno personally followed up with my significant other and me to ensure we were happy with the results and to answer any questions we had. Even behind the scenes, Ashley was incredibly patient and helpful throughout the process. The entire Xtreme Roofing team worked together seamlessly to deliver top-notch service from start to finish. I had an excellent experience with this company. They were prompt, professional, affordable, and a pleasure to work with. Their customer care and workmanship truly exceeded my expectations. I highly recommend Xtreme Roofing.
Xtreme Roofing & Construction
Date: 05/01/2025
********,Thank you so much for your incredible review! Were thrilled to hear about your positive experience with our teamfrom the emergency response to the final follow-up. Adalberto, Arsenio, ******, and the rest of our crew truly appreciate your kind words. Were so glad we could make the process smooth, affordable, and stress-free for you. Your recommendation means the world to us, and were always here if you need anything in the future. Welcome to the Xtreme family!Review fromHerbert C
Date: 04/12/2025
4 starsHerbert C
Date: 04/12/2025
They did a good job and clean up was good afterXtreme Roofing & Construction
Date: 04/14/2025
Hi *******,Thank you so much for the kind words and for taking the time to leave us a review! We're glad to hear you were happy with the job and the cleanup. If there's anything we can do to earn that fifth star next time, wed love the opportunitywe look forward to working with you again in the future!Review fromKristen J
Date: 12/27/2024
1 starKristen J
Date: 12/27/2024
From the beginning this company has been awful! Once they got our down payment all communication stopped. The salesman ***** was great at getting our business and called us regularly until the company received money from us. Then, I couldn't get answers from anyone. I called, emailed and my husband even drove to ***************** for answers. We were told that the roof would be put on Tuesday. My husband didn't go on his trip to be here for the roofing. We waited and waited and no one ever showed up. We were then told that it would be later in the week. No communication of this what so ever until we caused a fuss! When the roofers were removing the skylights, inside drywall was very damaged. When the project was complete, we were told that it would be fixed on multiple occasions. This was in October. After many many emails and giving us the run around for months, we were told that they won't fix it and stopped all communication. It was awful working with this company. ***** the salesman, ****** the production coordinator and **** from the corporate office were awful! I would NOT recommend this company to anyone. Once they get money everything else falls to the waist side and they expect you to just be complacent with their major lack of communication and their word to fix a problem they created. We now will have to pay out of pocket to get the drywall fixed that their roofers destroyed. VERY DISAPPOINTED!Xtreme Roofing & Construction
Date: 01/02/2025
**** *******,Thank you for sharing your experience, and were truly sorry to hear that you were disappointed with our services. While its never our intention for any customer to feel this way, wed like to provide some clarity about your concerns.Regarding the skylights, our signed agreement did not include any drywall or painting work, which we clearly communicate during the project planning stage. Typically, replacing skylights does not result in damage, as we complete these projects multiple times a week without issue. Unfortunately, in your case, the condition of the existing paint and drywall made repairs more extensive than what simple caulking or painting could resolve. This is why we offered to provide a separate proposal for those repairs, which was not included in the original scope of ******* for communication, we apologize if there was a breakdown during the process. We understand how critical timely updates are, especially for such important projects, and were actively working on improving our internal processes to ensure this doesnt happen again.Your feedback is valuable to us, and while we stand by our teams efforts to address the situation within the scope of the agreement, we regret that this experience did not meet your expectations. If youd like to discuss this further or explore possible resolutions, were happy to speak with you.Thank you for giving us the opportunity to address your concerns.Review fromJeremy C
Date: 06/19/2024
5 starsJeremy C
Date: 06/19/2024
We were not able to move forward with the quote provided. However, I must say that ******************* definitely provided great expertise and honesty throughout the assessment that he gave us. I will keep him in mind for work needed in the near future.Xtreme Roofing & Construction
Date: 06/20/2024
******,Thank you so much for your kind review! We're delighted to hear that ****'s expertise and honesty made a positive impression during your assessment. Even though we couldn't move forward with the quote this time, we appreciate you considering our services and look forward to potentially working with you in the future. Please feel free to reach out if you need anything else.Review fromJoe D
Date: 06/12/2024
1 starJoe D
Date: 06/12/2024
Xtreme Roofing and Construction (XRC) has a history of asking dissatisfied customers to sign non-disclosure agreements as part of its complaint resolution process. Negative reviews may be significantly underrepresented. In 12/23, XRC gave me an estimate for attic insulation work. We signed their proposal and I paid the deposit. Before starting, XRC told me they had miscalculated job costs. Their quote rose from about $7,000 to $11,000. I declined their revised proposal. I was willing to release XRC from our original, fully executed contract if they gave me a refund of my deposit, which they offered to do. Jan. passed without a refund. In Feb., I made numerous calls to XRC to find out more. Each time I was told I would receive a callback which never happened. In March, I was told I might not receive my full refund because their contract allows deductions from a deposit when a customer cancels > 3 days after signing. Later, XRC wanted to deduct $500 from my refund saying it was justifiable because of a restocking cost. I reminded XRC that it was not me who cancelled the contract and that my agreement to their cancellation of the contract occurred after they reassured me they would refund my deposit. After hearing I was considering legal action, they agreed to a refund. Before issuing a check, XRC wanted me to sign a release agreement which contained non-disclosure provisions including the phrase: Each of the Parties agrees that it will avoid speaking or otherwise publishing or transmitting disparaging or critical statements or comments. Knowing XRC would be on shaky legal grounds if they tried to withhold my deposit until I accepted their non-disclosure terms, I didnt sign this agreement. This review doesnt violate any agreement I have with XRC. They finally returned my deposit in late March. There will obviously be fewer negative reviews on the internet the more often they try to impose similar non-disclosure requirements on their other dissatisfied customers.Xtreme Roofing & Construction
Date: 06/13/2024
**********************,Thank you for sharing your feedback. We take customer satisfaction seriously and appreciate the opportunity to clarify the situation.Firstly, we would like to address your concern regarding the deposit refund. After conducting a further inspection of your project, we found that the initial estimate provided had to be adjusted due to unforeseen complexities. This adjustment led to an increase in the project cost from $7,000 to $11,000. You then decided to decline our revised proposal and requested a refund of your deposit, effectively cancelling your contract with us.As with many businesses, our contracts stipulate that deposits are non-refundable. This policy is in place to cover the overhead costs and fees associated with project inspection, estimate creation, and the mobilization of crews. Despite this, we acknowledged your concerns and agreed to a revised cancellation agreement, ultimately refunding a significant portion of your deposit, excluding a justifiable deduction for the costs we had already incurred.Regarding the non-disclosure agreement, it is a standard practice in many businesses to include such clauses to protect both parties from any future misunderstandings or disputes. It is not intended to suppress negative feedback but to ensure that all communications are fair and respectful. We understand your concerns and would like to emphasize that our goal is always to resolve any issues in a fair and amicable manner.We apologize for any delays or communication issues you experienced during this process and appreciate your patience. Our intention was never to withhold your deposit unfairly but to reach a resolution that was fair to both parties. We are glad we could provide the refund as per your request.If there are any further concerns or questions, please feel free to reach out to us directly. We are committed to improving our services and ensuring that every customer is satisfied with their experience.Thank you for your understanding.Joe D
Date: 07/10/2024
XRC didnt mention in their clarification how they got my deposit check. The check was accepted on 12/23/23 after we both signed their first proposal, finalizing an agreement for me to pay the initial estimate provided of $7017.26 for the project. Before starting the job, they discovered their estimate was low due to unforeseen complexities (nothing changed at the jobsite). At that point, XRC was faced with a decision: should they proceed with work as per our fully executed contract or try to cancel and renegotiate. They made it clear they were no longer interested in proceeding unless paid more. I did not ask to cancel our contract. What would motivate a customer to request a contract cancellation knowing the next proposal for the same job would cost more? I agreed to consider a new estimate provided XRC was willing to refund my deposit if we couldnt come to terms. They agreed to this. The project manager told me that he had already gotten approval from management to offer a refund. I got their second proposal on 1/15/24. The new estimate was over $11,000. Their policy is to keep some, or all, of a deposit if a customer cancels a contract. I dont agree that failing to accept this second proposal was effectively cancelling the original contract which, by that time, they had already cancelled. Maybe XRC can clarify their logic. Even though I was initially told I would get my deposit back, XRC didnt follow through in a timely way and they wanted to reduce the amount of the refund. It took weeks of unreturned phone calls, and the mention of legal help, before I finally got a full refund on 3/26/24. Their actions fell short of being glad we could provide the refund. Lastly, an NDA is typically used to keep information from disclosure. Im not really seeing how it protects both parties from any misunderstandings or disputes. Seems more likely to me they just want to keep unfavorable information from becoming public knowledge. Beware.Review fromRocky K
Date: 05/24/2024
5 starsRocky K
Date: 05/24/2024
One of the best roofing company I ever deal with. Everyone on this employee payroll is very nice and willing to help when you need it.They made the roof repair during a hurricane season very easy. Thanks guys.Xtreme Roofing & Construction
Date: 05/30/2024
Dear *****,Thank you so much for your wonderful five-star review! We're thrilled to hear that you had such a positive experience with our team. Our goal is to provide exceptional service, and it's great to know we could make your roof repair easy, especially during hurricane season.Your kind words about our staff mean a lot to us. Thank you for choosing Xtreme Roofing & Construction!Review fromHARRIS G
Date: 05/22/2024
1 starHARRIS G
Date: 05/22/2024
Do not us this company's services. After signing a contract with ************************* and securing the permit he would not return my phone calls. He is very unprofessional. Their carpentry work leaves a lot to be desired. I wouldn't let this company build me a dog house. I had to hire another ********* to finish their sloppy work. BE AWARE!!!Xtreme Roofing & Construction
Date: 05/30/2024
Dear ****************,We are sorry to hear about your dissatisfaction. However, we would like to clarify a few points. The work performed by our company was exactly as outlined in your contract and was completed to a high standard. The issues you mentioned were not within the scope of work agreed upon in your contract and were handled by another company you hired.We were unaware of any dissatisfaction with our work until we read your review. Upon seeing your feedback, our team promptly met with you to confirm that the concerns you mentioned were not part of our contracted responsibilities.We regret that you felt this way and wish you had informed us earlier so we could have addressed any concerns you had. We strive to ensure our customers are satisfied and encourage open communication to resolve any issues promptly.Review fromKristine C
Date: 04/18/2024
5 starsKristine C
Date: 04/18/2024
***************** and Extreme roofing has been very helpful. Looking forward to our new roof. we are only getting started, but ** very excited ?? thank you ????Xtreme Roofing & Construction
Date: 04/19/2024
********,It's wonderful to hear that *** and our Xtreme Team have made such a positive impression on you! Starting a new roofing project can be exciting, and it's reassuring to know that you're in good hands. Here's to a smooth and successful journey ahead with your roofing project! We will be with you every step of the way!Review fromPrincess A
Date: 03/26/2024
5 starsPrincess A
Date: 03/26/2024
Montica With Xtrem Roofing is truly awesome! She is excellent at customer service and goes above and beyond! We are so grateful to have met her and **** the owner!! God works in mysterious ways when you put him first!!!!Xtreme Roofing & Construction
Date: 04/19/2024
Princess ******,It's fantastic to hear such great feedback about ******* and ************ sounds like they not only excel in their work but also prioritize exceptional customer service, which is always a winning combination. Truly, when you have a team that puts their heart into their work and cares about their customers, it makes all the difference. Please let us know if we can be of any further assistance and look forward to working with you again!Review fromJared S
Date: 02/23/2024
1 starYou dont see a lot of negative reviews of Xtreme Roofing and Construction aka XTC. This is because they attempt to make unsatisfied customers sign paperwork agreeing, under threat of future legal action, that they will not speak about or post about Xtreme in a negative way. I know because they tried to make me sign it. In fact, after they failed to even start on a roofing project I hired them for, signed paperwork on, and left a deposit for after 7 months of unanswered calls, staff changes, and a shell game of start dates, when I finally said I wanted my thousands of dollars deposit back and to cancel our agreement, they refused to return my money for a full month until I finally got a lawyer involved and prepared a lawsuit. They stated, in writing, that they would not return the money because I would not sign the document that included the agreement not to speak negatively about them. Even when they finally returned my money, they spitefully shorted my deposit by $30. I would speculate they only agreed to finally return my deposit without my promise of silence because they didnt want to be embarrassed in court in *******, where theyre trying to ramp up a solar business too but thats just speculation. I can speculate if I want, though. They have no right to stop me.Dont sign anything with them that forces you to be silent about them. I challenge the City of ******* government to look into these business practices by Xtreme roofing and construction, and of any contractor with similar practices and disqualify them from working for the city (which they brag about doing when courting new customers) as long as they make people sign agreements like this. Any contractor who tries to strong arm rights from their citizens as part of a contractural agreement should get no business from the city or benefit from the tax dollars of the same people they are legally trying to silence.
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