Customer ReviewsforXtreme Roofing & Construction

We were not able to move forward with the quote provided. However, I must say that ******************* definitely provided great expertise and honesty throughout the assessment that he gave us. I will keep him in mind for work needed in the near future.

******,Thank you so much for your kind review! We're delighted to hear that ****'s expertise and honesty made a positive impression during your assessment. Even though we couldn't move forward with the quote this time, we appreciate you considering our services and look forward to potentially working with you in the future. Please feel free to reach out if you need anything else.

Xtreme Roofing and Construction (XRC) has a history of asking dissatisfied customers to sign non-disclosure agreements as part of its complaint resolution process. Negative reviews may be significantly underrepresented. In 12/23, XRC gave me an estimate for attic insulation work. We signed their proposal and I paid the deposit. Before starting, XRC told me they had miscalculated job costs. Their quote rose from about $7,000 to $11,000. I declined their revised proposal. I was willing to release XRC from our original, fully executed contract if they gave me a refund of my deposit, which they offered to do. Jan. passed without a refund. In Feb., I made numerous calls to XRC to find out more. Each time I was told I would receive a callback which never happened. In March, I was told I might not receive my full refund because their contract allows deductions from a deposit when a customer cancels > 3 days after signing. Later, XRC wanted to deduct $500 from my refund saying it was justifiable because of a restocking cost. I reminded XRC that it was not me who cancelled the contract and that my agreement to their cancellation of the contract occurred after they reassured me they would refund my deposit. After hearing I was considering legal action, they agreed to a refund. Before issuing a check, XRC wanted me to sign a release agreement which contained non-disclosure provisions including the phrase: Each of the Parties agrees that it will avoid speaking or otherwise publishing or transmitting disparaging or critical statements or comments. Knowing XRC would be on shaky legal grounds if they tried to withhold my deposit until I accepted their non-disclosure terms, I didnt sign this agreement. This review doesnt violate any agreement I have with XRC. They finally returned my deposit in late March. There will obviously be fewer negative reviews on the internet the more often they try to impose similar non-disclosure requirements on their other dissatisfied customers.

**********************,Thank you for sharing your feedback. We take customer satisfaction seriously and appreciate the opportunity to clarify the situation.Firstly, we would like to address your concern regarding the deposit refund. After conducting a further inspection of your project, we found that the initial estimate provided had to be adjusted due to unforeseen complexities. This adjustment led to an increase in the project cost from $7,000 to $11,000. You then decided to decline our revised proposal and requested a refund of your deposit, effectively cancelling your contract with us.As with many businesses, our contracts stipulate that deposits are non-refundable. This policy is in place to cover the overhead costs and fees associated with project inspection, estimate creation, and the mobilization of crews. Despite this, we acknowledged your concerns and agreed to a revised cancellation agreement, ultimately refunding a significant portion of your deposit, excluding a justifiable deduction for the costs we had already incurred.Regarding the non-disclosure agreement, it is a standard practice in many businesses to include such clauses to protect both parties from any future misunderstandings or disputes. It is not intended to suppress negative feedback but to ensure that all communications are fair and respectful. We understand your concerns and would like to emphasize that our goal is always to resolve any issues in a fair and amicable manner.We apologize for any delays or communication issues you experienced during this process and appreciate your patience. Our intention was never to withhold your deposit unfairly but to reach a resolution that was fair to both parties. We are glad we could provide the refund as per your request.If there are any further concerns or questions, please feel free to reach out to us directly. We are committed to improving our services and ensuring that every customer is satisfied with their experience.Thank you for your understanding.

XRC didnt mention in their clarification how they got my deposit check. The check was accepted on 12/23/23 after we both signed their first proposal, finalizing an agreement for me to pay the initial estimate provided of $7017.26 for the project. Before starting the job, they discovered their estimate was low due to unforeseen complexities (nothing changed at the jobsite). At that point, XRC was faced with a decision: should they proceed with work as per our fully executed contract or try to cancel and renegotiate. They made it clear they were no longer interested in proceeding unless paid more. I did not ask to cancel our contract. What would motivate a customer to request a contract cancellation knowing the next proposal for the same job would cost more? I agreed to consider a new estimate provided XRC was willing to refund my deposit if we couldnt come to terms. They agreed to this. The project manager told me that he had already gotten approval from management to offer a refund. I got their second proposal on 1/15/24. The new estimate was over $11,000. Their policy is to keep some, or all, of a deposit if a customer cancels a contract. I dont agree that failing to accept this second proposal was effectively cancelling the original contract which, by that time, they had already cancelled. Maybe XRC can clarify their logic. Even though I was initially told I would get my deposit back, XRC didnt follow through in a timely way and they wanted to reduce the amount of the refund. It took weeks of unreturned phone calls, and the mention of legal help, before I finally got a full refund on 3/26/24. Their actions fell short of being glad we could provide the refund. Lastly, an NDA is typically used to keep information from disclosure. Im not really seeing how it protects both parties from any misunderstandings or disputes. Seems more likely to me they just want to keep unfavorable information from becoming public knowledge. Beware.

One of the best roofing company I ever deal with. Everyone on this employee payroll is very nice and willing to help when you need it.They made the roof repair during a hurricane season very easy. Thanks guys.

Dear *****,Thank you so much for your wonderful five-star review! We're thrilled to hear that you had such a positive experience with our team. Our goal is to provide exceptional service, and it's great to know we could make your roof repair easy, especially during hurricane season.Your kind words about our staff mean a lot to us. Thank you for choosing Xtreme Roofing & Construction!

Do not us this company's services. After signing a contract with ************************* and securing the permit he would not return my phone calls. He is very unprofessional. Their carpentry work leaves a lot to be desired. I wouldn't let this company build me a dog house. I had to hire another ********* to finish their sloppy work. BE AWARE!!!

Dear ****************,We are sorry to hear about your dissatisfaction. However, we would like to clarify a few points. The work performed by our company was exactly as outlined in your contract and was completed to a high standard. The issues you mentioned were not within the scope of work agreed upon in your contract and were handled by another company you hired.We were unaware of any dissatisfaction with our work until we read your review. Upon seeing your feedback, our team promptly met with you to confirm that the concerns you mentioned were not part of our contracted responsibilities.We regret that you felt this way and wish you had informed us earlier so we could have addressed any concerns you had. We strive to ensure our customers are satisfied and encourage open communication to resolve any issues promptly.

***************** and Extreme roofing has been very helpful. Looking forward to our new roof. we are only getting started, but ** very excited ?? thank you ????

********,It's wonderful to hear that *** and our Xtreme Team have made such a positive impression on you! Starting a new roofing project can be exciting, and it's reassuring to know that you're in good hands. Here's to a smooth and successful journey ahead with your roofing project! We will be with you every step of the way!

Montica With Xtrem Roofing is truly awesome! She is excellent at customer service and goes above and beyond! We are so grateful to have met her and **** the owner!! God works in mysterious ways when you put him first!!!!

Princess ******,It's fantastic to hear such great feedback about ******* and ************ sounds like they not only excel in their work but also prioritize exceptional customer service, which is always a winning combination. Truly, when you have a team that puts their heart into their work and cares about their customers, it makes all the difference. Please let us know if we can be of any further assistance and look forward to working with you again!

We had a very positive experience with Xtreme Roofing. Although our roof leak was minor, it was repaired in an efficient and professional manner. Everyone from the office to the technician were easy to work with. Xtreme Roofing is professional, timely and honest. I recommend Xtreme Roofing for roof repairs.

********,We greatly appreciate your time in leaving us such great feedback and a five star review! We are happy to hear we were able to address your leak in a timely manner. Thank you for your recommendation and we look forward to serving you again in the future!

Amazing Job. Roof looks amazing. Everyone at Xtreme Roofing were courteous,professional,and friendly,and courteous,I would recommend them very highly. The church and adjoining buildings look super. From the owners to all the workers outstanding job. Thanks So Much Pastor ****** And Members

Dear Pastor ****** and Members,We are genuinely touched by your kind words and thrilled to hear that you are pleased with the outcome of our work on your church and adjoining buildings. Your satisfaction is our greatest reward, and we appreciate you taking the time to share your positive experience.Your recommendation means a lot to us, and we are grateful for the trust you've placed in our team. If there's ever anything more we can do for you or your community, please don't hesitate to reach out.

I was very impressed with Matt senior from our first meeting I was assured that if I contracted with them, I would have a project manager and they would be able to tackle the entire scope of the hurricane Ian damage . Over the course of nine months, I had nine different project managers with most leaving the company in a couple few weeks. There was literally no communication between anyone in the company and things that were discussed several times and included our contract never occurred (specifically screen reinforcement to soffits) In spite of having 9 of XRCs staff look at the job and give professional opinions when the work began it was determined the facia and gutter needed to be replaced for an additional $10,000. I had to make this decision on the spot as the sub contract crew who was supposed to only evaluate the work showed up and started tearing soffit and facia down. It was very uncomfortable as I was surrounded by a very aggressive group of workers who spoke no English I was also told that they couldn’t do only the facia which would have allowed me to get bids on the gutters. ( it turns out that was not true as they in fact had another crew come and do the gutter )Under extreme pressure I signed a change order and had to write a check on the spot. Also a supply of soffit material that I paid 500 for was used and I received no credit. The job site was not properly cleaned up I found dozens of nails and screws jagged strips of metal as well as tear off debris from the roof work in my yard. additionally my drive way was stained with hundreds of oil and tar stains They attempted to pressure wash the drive but only seemed to have gouged the surface. Very disappointed in the whole situation Don’t believe their carefully worded response to this review I have had several conversations and email exchanges with Taylor ******** at XRC and they are not reasonable or the least bit interested in resolving my issues to my satisfaction

Mr. **********, We appreciate your feedback and the opportunity to address your concerns. We have made multiple efforts to address your concerns with reasonable and practical resolutions. However, it is important that the proposed solutions are within the scope of industry standards and practical constraints. While we understand that you may have specific expectations, we must adhere to fair and customary practices in our industry. Please be assured that we are committed to working with you in good faith to reach a resolution that is fair and reasonable for both parties. Your satisfaction remains our priority, and we will continue to explore practical options to address your concerns. We appreciate your patience and cooperation in working towards a satisfactory resolution.