Business ProfileforSoutheast Stone Restoration, LLC

We ordered quartz countertops on 12/21/2022, which were installed on 05/26/23. When the first section was installed, it was evident that they were not right. I told the templater to have a 1-1/2" overhang all around, though he claims I told him that I wanted 1-1/4" overhangs. He is mistaken. Nonetheless, once installed, the overhangs vary from 1-1/2" to 1-3/16". I contacted the vendor on 5/26/23 (a Friday after 5pm) to complain, but did not speak with him until the following Wednesday as he did not return my call. He told me that everything was measured and fabricated correctly and would do nothing. I filed a dispute with the credit card company ********** on 06/02/23 and they closed the dispute on 09/05/23 with the letter arriving 09/14/23, after the vendor refused to consider a resolution. In the course of the this dispute process, the vendor submitted several documents including a schematic showing the templater's measurements for each countertop section. Using the vendor's own measurements, most sections were fabricated incorrectly. For example, the island's width is 1/8" too short and both sides have overhangs of 1-1/4". The length however matches exactly what was templated, but has overhangs on both ends of 1-1/2". Why? On the section b/t the stove and sink, which contains a turn, the right side of the turn overhang is 1-7/16" but the left side of the turn overhang is 1-3/16:", a full 1/4" error. All told 80% of the countertop sections do not match the vendor's own measurements and there is highly variable overhang dimensions. The vendor's mis-measuring and/or incorrect fabrication resulted in countertops that look haphazard. Having 2 ends of the island with 1-1/2" overhangs and the other 2 ends with 1-1/4" overhangs looks ridiculous. On other sections, even along the same face, the overhang varies from 1-5/16" to 1-1/8". Regardless of a 1-1/4" or 1-1/2" overhang, he didn't cut the countertop sections to even his own measurements.