ComplaintsforFocus Homes LLC Of Florida

• Initial Complaint

  06/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  There are multiple open warranty claims in the warranty system that Maronda has not resolved and the local warranty office in ********* Fl will not answer or return calls and emails. An additional issue with grout haze on all floor tile that was thought to be resolved has now came back but the home is past the initial one-year warranty and ******* will not address.Requesting Maronda finish the open issues that are in their system to include the floor tiles. some of the claims are below:Stucco Damage Front Shutter install Trim repair / painting Guest bathtub not installed correctly Chips in Master sink resurfacing of ceilings and paint of repaired holes in main room Remove grout stain from floor tiles or replace all floor tiles

  Business response

  06/12/2024

  Thank you for bringing this to our attention.  We do not currently show any open work orders.  We will be in contact with the homeowner to follow up on any unresolved items and will address any that are warrantable.

  Customer response

  06/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************

• Initial Complaint

  03/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On April 14th 2023 my wife and I visited the model home in ******** on ************ and spoke to ****** We entered into an initial contract on 4/13/23 at which time we made a $2,500.00 deposit. However, we decided on another floor plan and entered into another contract on 4/19/23. On April 28th we received the first mortgage declination letter. On 5/10/23 we paid $560.00 for a home appraisal at the request of RMC, Focus Homes preferred lender, as they worked to get a loan approved for us. on 5/22/23 we made another $2,500.00 deposit thinking they had us approved. Again we were declined. Another appraisal was requested in June, we refused to pay for it. Focus Homes paid $150.00 for the second appraisal which was done on 6/27/23. Over $400 less than we were asked to ******** one month prior. After the appraisal came back valuing the home less than the original agreed upon value, they informed us they would need more money down but still didn't have us approved for a mortgage. However RMC's portal, to this day, says we're conditionally approved as of June 14th 2023. After months of back and forth with multiple lenders, pushed back closing dates I started asking for my deposit back in July. Conveniently, on 08/04/23 I received a letter informed me my closing date was set for September. It is currently March 2024 and at this point I want my $5,000.00 plus the $410.00 difference of appraisal fee I paid and obviously got taken advantage of. They refuse to give me my deposit back and are no longer returning my calls. Both contracts show a status of Void. The house sold in October 2023 and is currently on the market again.

  Business response

  04/01/2024

  ********************** was in default of contract as the home was completed in August and he was unable to close due to not obtaining an approved loan.  As per the FOCUS homes contract, his deposit was retained as liquidated damage.

• Initial Complaint

  12/17/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  My home is nearing completion with focus homes .We did first walkthrough 2 weeks ago 4 weeks before closing on Dec 28 2023 . During walkthrough they informed us they changed brands of stove microwave and dishwasher.Also they changed from black color we picked to stainless.without telling us or without a change order from black wich matches cabinets to stainless which we hate.They also changed size of AC which was promised.And front door color was told they will leave read paint so I could paint door really.I feel like this is a bait and switch company we are closing in two weeks I have expressed my concerns and not even a phone call back .Me and my wife have saved for are whole life to get what we want and they changed everything.I want this worked out and what was promised. Thanks

  Business response

  12/18/2023

  12/18/2023-We take customer satisfaction seriously and are glad to hear from you.
  First, I would like to apologize for any frustrations you've experienced. I want you to know that we appreciate your feedback. It will allow us to resolve any concerns that occur and help us to improve our services.
  We're proud that you've selected Focus Homes as your home builder, and we'd like the opportunity to resolve your concerns and earn your continued trust. I will have our Palm Coast Construction Team and Sales Team reach out to you soon.   RW
  

  Customer response

  12/21/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

  I was wrong about the ac was sized properly .

  Focus homes represent reached out and tried there hardest to resolve all issues .

  I feel like they really wanted to make it right .And appreciate the prompt response and solution given after filling complaint.Thank you to all involved.

  
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  05/18/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I built a home with focus homes and closed on my house in April of 2022. At my first walkthrough I notated my siding as being warped and awful looking and it was written in my walkthrough that it would be completed when weather permits. Let’s fast forward to my 6 month inspection when Tyler a manager of some sort contacted me to come do the inspection. Upon this inspection I did point out yet again the siding needed to be reassessed and he put in a work order. My husband was home when the guys came to check the siding and they told their boss it was more then siding replacement, underneath was uneven and if it’s not corrected the siding replacement would not matter until that issue is resolved. I began texting with Tyler multiple times since October 2022 and he always claims that he’s looking into having another company get involved in the situation. Last text exchange was march 1st 2023 and he never texted me since. This is the worst company regarding communication I have ever dealt with since the beginning of the home building process until now. Last time I checked a contract was supposed to be followed through with regarding repairs to the home as promised. Also a light cover has been promised multiple times and the people never show up to do the job or call to come do it, it’s ridiculous. At this point I would rather have focus homes write me a check for the repairs and I’ll find someone to do the job myself. Not following through with contracted promises to customers is bad business focus homes! There is no reason why when we are greater then a year later after the contract and the job is still not done.

  Business response

  05/22/2023

  Focus Homes has corrected the lighting issues and will meet with the customer onsite to review the siding concern. We are currently trying to set an appointment to meet with the customer.- RW

  Customer response

  05/26/2023

  
  Complaint* ********
  
  I am rejecting this response because:

  On Monday 5/22/23 blonzia ****** called me and scheduled the siding person to come out by approximately 5pm that day. The siding vendor never showed up, and never called us. The next day 5/23/23 he called me to state he will show up , didn’t come the day before because of rain (a courtesy call would have been nice in my opinion) and stated he would check the siding. He showed up and he stated the siding is in need of repair because it is not supposed to look the way it does. He states he will return on 5/24/23 at 8-9 am to complete my repair work. My husband waited for this man to show up and again, he never showed up nor did he call to say why. Mrs ****** called me again on 5/24/23 at approximately 9:30 am to see what was going on and if the man showed up. I told her he never called, never showed up and she stated she would call him and find out. I never heard back from mrs ****** or anybody regarding the resolution and we are on 5/26/23.  What gives here Focus Homes? This is exactly what I was talking about in my initial complaint. Lack of communication and the vendors who no call no show repeatedly on a job that was promised before closing on my home. This is a poor experience all around. 
  
  Sincerely,
  
  ***** ********

  Business response

  06/07/2023

  The vendor was in the office today he stated the correct color siding had to be ordered and should be completed by tomorrow- RW

• Initial Complaint

  05/09/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I went to focus Nov ‘22 told them I needed a home to be done by sort, the SA showed me a lot, signed contracted and later decided I didn’t like the flag lot. Dec ‘22 the gave me another house which would be done by Jan, I knew this was way before my timeframe but I got approved, even before the process I told them my husband would be in the US by March 23 & I’d need to be in my house by then. Jan ‘23 came and we never closed, although I was pre approved, I never heard anything back, appraisal fee/ time went in vein. Feb I asked them to give me my $500 deposit back since we never closed, they instead decided to give me a new property & i needed a house and i agreed I needed to wait 60 to reapply for a new loan since that old one expired. Finally, start yet another process, I have been in this process since NOVEMBER. It’s now March, my closing date is supposed to be March 31st which would have been perfect timing because my husband comes back home, and we would have a place to stay since I needed to be out of my place by March. Only now I couldn’t even get a pre approval And two other lenders couldn’t approved me. March 31st came and passed, it’s now April 13th and I have not had any phone calls, no follow up. In fact, I don’t even know if I’ll get my $5000 back. I have been living in an Airbnb & house hopping with my husband &daughter until I can find a place to rent. April 8 was supposed to close on March 31st. After days of not hearing anything, from lenders and what not, my sales representative in poinciana called and told me that, they would give me a new lender, I had already signed for a rental because I couldn’t wait for them. In fact, I even gave an extra week in April just to see if I would hear from anyone. They never closed my file; I did not know which lender I was working with. Even after sending me a denial and me not having a place to stay. I was told I would get a call with the supervisor or Manager; I am still WAITING. So now I want my $5000

  Business response

  05/16/2023

  This customer wrote three separate contracts with us to purchase a home.. The first contract was a to-be-built home ready in  October of 2023.  They then decided that they wanted a home that would be ready sooner, so we wrote a contract for that new home, however the purchase price was too high after their lender received all of their updated documents.  We then found them a home that would be ready when they wanted it completed, and at the right price range, and they contracted on that home. At that point, when their lender updated their credit report, as the older report had expired, they found out she had taken out a substantial student loan with a large monthly payment that disqualified her for the mortgage with the lesser priced home. Their obligation, under the contract, is to cooperate fully with their lender and secure adequate financing to purchase the home. They did not fulfill this contractual obligation, and therefore forfeited their deposit.-RW

• Initial Complaint

  03/29/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On 7/14/2021 i signed a contract with sales rep at the time Jeffrey G******** for a home in Poinciana Florida no address was given at the time due to them not having a permit for this property. at that time i was only given a conditional approval by loan officer Oscar R***** and was told that my loan would be reviewed by underwriting but will require i provide more proof of income increase. I was told to provide me W-2 and pay stubs for year ending 2021 which i did i was informed that my income was not enough to get me approved so they would wait to run my credit again which they did i was told every month that they will start building next month and when i called i was given a parcel number as a permit number, I contacted Osceola county and was told there was no permit applied for. In August of 2022 i was told by Oscar that i no longer qualify for this Home because the interest rate went up he asked again for my W2 and paystub ran my credit and after he ran my credit he state he will send a denial letter in the mail i never got that. i called my new sales rep Kaila A***** and she informed me Oscar was no longer with the company. She state my new rep was now Pamela J****** i spoke with her she ran my credit again and state i don't qualify but to wait and watch the market. Months later in December 2022 still no denial letter i got an email invitation to a construction meeting which i advise them i will not be attending because i did not qualify for the home. i never got an email or call after that until February 2023 and was told by Pamela that home is now been built i have never been given an address for this house, never gotten an email about construction or weekly updates from Kaila or anyone i have to keep calling texting and emailing both Pamela and Kaila. Focus Home refuse to grant my request for my deposit back its been almost 2 years and i would love to be able to move on from this. I was never approved for this Home.

  Business response

  04/26/2023

  We have reviewed Ms *******' circumstances and have agreed to allow her to cancel her contract and receive her full deposit back-RW

  Customer response

  04/26/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** *******

• Initial Complaint

  01/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Focus homes has no clue.1 Telling me the house would be "drywalled" in September 2022 during the introductory meeting with the site superintendent on August 2022. I say really many times during that statement as I had already seen the lot.2. Failing to provide me with the construction project timeline that i asked for numerous times 3. Missing the October completion date without providing any details.4 Missing the November completion date without providing any details.5. Missing the December completion date without providing any details.6. Then have some manager called me, after I threw a fit, telling me the reason the house was late was due to a two week delay in drywall. Drywall did not cause the house to be late. you can't put drywall in a house that did not have a roof on it, which did not happened until NOV ****, This manager told me on a phone call that he would "do all he could to pull the completion back to the end of December''. and "let me know what caused the delay with the house". Well guess what?, he still hasn't told me and the next thing we get is an email stating a NOW projected competition date of February 23 again with no explanation.Anyone looking at this email would agree that it is nothing but incompetence on focus homes part.I should have known something was wrong based on the fact I dealt with 3 different people at the model home in a matter of 4 week back when we started looking at Focus Homes.Do you know how many time movers were scheduled based on the information that focus homes provided me? Do you know how many times movers were cancelled based on your company's incompetence?I truly belive Focus Homes is ran by a group of BS artist. Take responsibility for your incompetence and refund my $5000 ******* money.

  Business response

  01/15/2023

  **************, both you and *************** signed the "Full and Final Release of Agreement" which dictated that you would not receive a refund of your deposit dated December 19,2022. In that letter it clearly states " Focus Homes will mail you a refund check in the amount of $ 0."

  I understand your frustrations with the delay in the construction process , but after speaking with the team they inform me they had been providing you with weekly updates, via email, and detailed the reasoning for the delays in construction. 
  

• Initial Complaint

  09/11/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I signed my contract on June 20th and the VP Leslie Anderson didn't execute the contract until 6/27 because he was on vacation. They sold it to us telling us that we were going to get a double lot located at *************************** Florida. But come to find out they had split the lot 17 Into two lots which are now lot 17 and 18. After we found out we brought it up and informed them they did not tell us that we wouldn't get the conjointed lot. They told us via email that there was no plans to build on lot 18. But then after speaking with their sales VP, they said thats not true and it's already be put in for permitting. They gave us the option to do a mutual release. We chose to remove ourselves and get a paid in full refund of $304,980. The cancelation was signed by me on 8/30 and they have been sitting on my money stalling and saying it could take 6-8 weeks when it took them 24 hours to take the money out of my account. I need that money to buy a home and now they are lassaizfaire-ly sitting on my money. I inquired about a check number, wire option, or to overnight it so that I can use those funds for an emergency situation that I am in and I have heard nothing back. I've never numerous voice-mail for the division office and heard nothing.

  Business response

  10/18/2022

  Business Response /* (1000, 5, 2022/09/13) */ We are sorry you feel there was a miscommunication pursuant to the lot size. While we believe that the correct information was supplied to you, we understand your frustration. We have processed your EMD refund and while it does generally take some time for such to complete, we will endeavor to expedite this for you.-RW

• Initial Complaint

  08/23/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On 8/8/21, I signed a contract with Focus Homes in hopes of having my home built. The time I was quoted was 10 months to 1 year. Now they are telling me 1 year to 1 year and 2 months and my point of contact Jeffrey G******** left the company and the new contract was Tomas A*****. I was fine with that until my wife went through some medical challenges requiring me to back out. I reached out to Tomas A***** on 8/5/22 who stated he would reach out to his superiors about the release form and to touch bases if they are not received by Monday 8/8/22. Monday came around and no release forms so I contacted Tomas once again who stated he would send another email. 8/12/22 came around with no release forms so I send another email emphasizing the increasing burden being caused by not being on top of getting the documents to me. I reach out to Oscar R***** on who is the lender on 8/15/22 regarding the issue and he calls back asking what the reason was for backing out. He was informed of the medical bills not allowing me and my wife to move forward and he informed me he would get the release forms. 8/19/22 I get an email with change order forms attached so I email Oscar stating I received the wrong forms. I never get a response back and I call Tomas A***** who is not responding to my calls or texts. I find another number for the company and a representative informed me that Tomas A***** is no longer the point of contact, but instead is someone else by the name of Kayla Archer. I just need my $5000 refunded to me so I can take care of my wife.

  Business response

  09/16/2022

  Business Response /* (1000, 8, 2022/09/13) */ Focus Homes is processing this customers contract release and refunding customers full $5,000 deposit. The refund check will be mailed from corporate. Consumer Response /* (2000, 10, 2022/09/13) */ (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  03/15/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I entered a new home contract on 03/2021 with Focus Homes to build my dream home. It's been a nightmare having to deal with this company. By the way, they do not like to work with Real estate agents. I was told. I had to let my agent go. This house was to take from 8 mos. to 1 year to complete I was told by the sales rep. Once the builder started the foundation of the home early on 08/2021, they stopped on 08/25/2021 due to needing a storm water drain plan by an engineer to be submitted and approved to the county before continuing with the project. I was told by the sales rep Jeffery ********* on 8/28/2021 that they had to send a stem wall revision to the county and they still waiting for it to proceed. . In Dec 2021 I called Jeffery again, he now said, Fema was involved about the Hse was in a Flood Zone area, and this was going to take a while to be resolved. On September 14,2021 I called once again for new updates on the home project. By the end of January 2022, I received a call from an unknown caller. I answered, and it was Eric ****** the vice president of Operations of Focus Homes from Focus Homes, LLC of Florida. He called me to let me know that they are backing out of my home contract because they still having utilities and sanatory water sewer problems that they haven't been able to resolve. I asked, why you waited almost 11 months to tell me this? I lost many other previous home deals to stay in this deal. I asked if they had another home to offer me. I was flexible and willing to wait for another home after all this time. He said, I can't offer you anything at that price because we are losing over 50K on this home. I said, we had a contract! He kept insisting and gave me no choice but to back out. I was so afraid, to lose my down payment. I understand now that they are looking to sell my home to someone else at a higher price. I hope this complain would prevent other people from losing their dream home when dealing with this Company.

  Business response

  04/29/2022

  Business Response /* (1000, 8, 2022/03/28) */ This lot was sold to Focus Homes with the knowledge and As-built plans that showed utilities of water and sewer available to the lot. Unbeknownst to Focus Homes, it was determined that false utility plans were represented and no utility infrastructure had been installed by past developer. Focus Homes has been working closely with TOHO Utilities to install the water and sewer lines for numerous lots. This customer was simply notified of delays and the status of her home. It was her decision to sign cancelation of the contract. Consumer Response /* (3000, 10, 2022/03/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) It is sad that Focus Homes Co. does not want to admit what was said in the phone call I had with Mr. Eric ***** the vice president of Focus Homes Co. He specifically, contacted me from an unknown number to break my contract with them. He said, due to several issues they were having with the home not having the utility infrastructure in place to build my home. I stated, I did not mind waiting longer if needed to get my home built. I also asked if they had inventory homes available or another home? He blatantly, said no. He continued saying that even if they have other houses, they were not going to offer me one for the same price but for much more money. And that the Company were not in a business of losing money. We talked for about 10 minutes long. I was trying to convince him to keep me in this contract since homes now were at much higher price currently. Mr. ***** kept insisting to back out of this contract. He offered me no other options at all but to agree and mutually cancel this contract if I wanted my deposit back. I was left with no home and no options by Focus Homes Co. Again, I wish people would read these lines before they decide to do business with Focus Homes Co. This is a very dishonest company to work with when breaking promises with ordinary people like me. Business Response /* (4000, 21, 2022/04/18) */ As discussed with the customer, we could not longer build the home on lot purchased due to utilities not installed by developer. The customer processed the contract cancelation and has opportunity to purchase a home on a different lot.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩