ComplaintsforMaronda Homes Inc of Florida

• Initial Complaint

  07/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We closed on our new home in April 2022. I have just noticed that one of the kitchen cabinets is falling off of the wall due to improper installation. It is clear that an improper wall anchor was used and no stub was hit to mount this cabinet. I have reached out to Maronda Homes earlier this week and I was ignored.There is nothing but spices in the cabinet, there is no reason for it to be falling off of the wall. Anything that is mounted shall be able to hold 5x times the weight of said object, per code.

  Business response

  07/16/2024

  This message has been received and has been sent to the proper division. They will reach out to the homeowner regarding the cabinets. 

• Initial Complaint

  06/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I dont know why it is absolutely impossible to get someone on the phone for the home warranty department. We purchased ******* home in 10/2020. Was told we have a 10 year warranty. The 1st year, warranty specialist was responsive. After that, forget it. I've contacted them several times both via email and phone, no answer. Issues for various items over the last 4 years. Multiple cracked floor tiles, A/c unit rusted and giving issues. Bathroom exhaust fan leaking when it rains. Had to have my husband take a look on the roof. Come to find out no sealant and a shingle is missing. SWFL has been experiencing a rainstorm for about 2 days straight. Today I noticed a large puddle of water in dining room area. The rain water is somehow entering the home, my base boards are soaked and the drywall smells "wet". I called and of course can't get anyone on the phone. I left a message and will also submit an online warranty repair request. I'll be surprised if I even recieve an answer. Just another issue the homeowner needs to come out of pocket for.

  Business response

  06/14/2024

  Maronda Homes received the warranty request late in the afternoon on the same day as this BBB complaint.  The Warranty Coordinator has since left two voicemails for the homeowner with no return call.  The warranty in question expired over 2.5 years ago (10/2021).  No further action is required, however, our Warranty Coordinator will be happy to speak with the homeowner to discuss the problem.

• Initial Complaint

  06/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  There is no quality control, clearly no subcontractor pride of work or thorough supervision of their work by the construction supervisor(*****) during the build process. Several issues were noted during the construction process, sent to our sales person *******, then we were told that the issues were forwarded to the supervisor. There was typically no response or follow-up on issues reported. We were only allowed to meet with the construction supervisor at the start of construction, but could not talk to or meet with him during the construction process up until the closing walks. The building completion walk where a customer would mark issues with tape to indicate things that should be fixed was not put in our control at all, but heavily guarded by the building supervisor. We were forced to do this walk when the house wasn't complete. Per their paperwork, the house is supposed to be complete/turn-key at this walk. Baseboards were missing, floor tiles were marked for replacement, no shower glass enclosures were installed, and there were still holes in the drywall from subcontractors working on things. For the areas that were close to done, we would point out an issue and were told that because we purchased a "track home" on a dispersed lot, that they would not be fixing the issue. Trim, cabinets, countertop edges and issues with tile were not to be fixed.After our final walk that was more of a first look at the complete house, the construction supervisor sent a paint touch up guy through to touch up on paint issues noted by our 3rd party inspector and told us the house would be cleaned again. In the process of touching up paint, there were paint splatter and roller marks on the carpet of 3 bedrooms. The Maronda warranty department acknowledged the ticket submitted for paint on the carpet on February 7th and have been reminded of this ticket in their system every couple of weeks since then. It's now June 3rd and we still have carpet with paint on it in 3 bedrooms.

  Business response

  06/05/2024

  We are sorry to hear of ************** frustration with the process and appreciate the feedback. It is our objective to present a complete home at the first walk through.  Our VP of construction has reached out to ********** to discuss his concerns further.  We apologize for the miscommunication regarding the carpet cleaning and will have that scheduled ASAP. 

• Initial Complaint

  05/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  we purchased our home from Maronda 10/2022, we have filed several complaints with the Builder about our Air Conditioner, it is undersized for our home, does not cool properly as it has to run at a very low temperature all day/night. They have had *************** come out as they were the installers of the system, do a full workup of the system, and Strada was ready to replace the **** and Strada has not heard back from Maronda since last October 2023. You can see the complaint that was originally filed under *************** and ******* from customer *************** has been the only person to return my emails, phone calls, etc. She has been amazing through all of this and I will add her phone number, email to reference the claim. I am seeking restitution at this point so we can move on. I am open to solutions!!*******- customer experience rep- ************* *****************************

  Business response

  05/24/2024

  A manager from the Maronda Homes warranty team will contact the homeowner to discuss her concerns and take any actions necessary. 

  Customer response

  05/28/2024

   
  Complaint: 21743248
  
  I am rejecting this response because I am waiting for an update from the warranty manager *****. He had sent out a gentleman from Captiva Cooling on Saturday to assess the **** system but have not received a response about what the plan will be. We have had several assessments from Maronda but the followup has not been completed. I will await to hear from them and will update the BBB once the problem is solved.
  
  Sincerely,
  
  *******************************

  Business response

  06/04/2024

  Maronda Homes has confirmed an appointment with the homeowner and the vendor this week to discuss the current system. We confirmed on Saturday that the vendor (******) scheduled this appointment with her for Tuesday morning, 6/4, at 8am. 
  
  

  Customer response

  06/10/2024

   
  Complaint: 21743248
  
  I am rejecting this response because:

  We have had a Mew Air conditioner installed, duct work was also installed as well as air handler, enlarged the Air intake and added a vent to the master bedroom. I am waiting for ***** to schedule the insulation installation for the attic as it was recommended by ****** from Captiva Air. 
  
  Sincerely,
  
  *******************************

  Business response

  06/18/2024

  Our Warranty team will be in touch with you this week (*****) to finalize any remaining scheduling requirements.

  Customer response

  06/18/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. ********************* from Maronda warranty **** has been very helpful In assisting me with all concerns about my home.
  I appreciate his help and ****** with Captiva AC. Rice insulation is scheduled to come out July 15 to install insulation. 
  Sincerely,
  
  *******************************

• Initial Complaint

  05/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I have multiple issues with Maronda. We are 3 weeks past first walk through orientation and 2 weeks past closing. We are still waiting for those items that we pointed out to be addressed by the "building supervisor". We have had no contact from the building supervisor since 04/30/2024 when he came to fix the washing machine drain that was still capped from the install so the delivery man could hook the washing machine up. I have used the "customer portal" to submit the request for for some of the items from our list. The site claims that we will be contacted in 24 - 48 hours. Once that period passed and going well in to day 3 I contacted customer service by email letting them know that I had not been contacted yet. here is th initial request. Ive sent 2 service tickets in and this is now day 3 when I was supposed to get contacted according to the site 24 to 48 hours. I have a huge safety issue and I am very concerned about the state of the sod installation and sod itself. I need to have a response please..3 emails later On Fri, May 10, 2024 at 8:42AM ***************** wrote: Good Morning, I just spoke to the supervisor again by phone, and he stated he would definitely call you today. I'm sorry on his behalf for the delay. In the future, you can help avoid delays by using the correct method to submit service requests so they go directly to your local service department. Please be sure to log in to your Homeowner's Portal and submit your service requests there instead of this "contact us" form on the website. Thank you.. My response... Thank you, I did as you mentioned and after **************************************************************************************** the future what do I do when the individual is not responded to in the posted time? As it is, that is the only avenue of communication I have to them and it looks like it doesn't work so well. So what do I do? I want a new building supervisor he is not welcome here anymore. New Sod.

  Business response

  05/15/2024

  The project manager has been in contact with ************ and met with the father in-law this morning as scheduled to discuss the items of concern.  Maronda has committed to make the corrections of all warrantable items listed by the homeowner.

  Customer response

  05/25/2024

  I have not received a notification from the BBB that the complaint was sent to the company. No the complaint is not fully resolved. The yard is still a significant concern and safety hazard. I have already twisted my ankle more than once out there. I also have my ******************************************************************************************************************************************* my mind. The company has not responded at all regarding the yard. So as far as I am concerned the case is far from settled. Keep it open please. 

  Customer response

  06/05/2024

  I completely disagree.
  I do know that the project manager met with my father and not my father in-law. Yes, they did discuss the items on our list. However, what was not discussed and no information given on a resolution for the items concerning the safety of the yard and condition of the poorly installed/unacceptable condition of the sod. We need to know what is going to happen with that and prefer to have that in writing due to the lack of communication.
  3 - 4 of the items on the list have been completed. As of 05/21/2024 we have not heard any update nor communication from the project manager. I do know that on 05/20/2024 which was the last time we had any communication my wife was the one that reached out to him via text for an update and as of today 06/05/2024 we have not had any communication at all. It appears the only way to receive any updates is to text the project manager. This should not be the case and we should be updated on the items at least once a week. Also on the list, I had requested a meeting with his supervisor regarding the yard which I have not heard about either.
  Just wanted to let you know that "Maronda has committed to make the corrections of all warrantable items listed by the homeowner." part of the recent message is not occuring.
  I am also certain and without a doubt that the condition and safety regarding the yard would never, ever have been accepted by Maronda homes management or executives if it were their new home and property.
  
  

  Customer response

  06/07/2024

  This entire week there has been no contact from the project manager. I suspected that would be the case. We are still waiting on a written response regarding the condition of the unsafe dead sod that is surrounding the property. I had an irrigation expert come out today and he stated that the sod is dead. Interestingly enough I said the same thing on 04/29/2024 and it was played off as a hardy sod and would come back. The only thing that has come out of the sod is weeds. There are still gaps all over the place between 4 - 5 inches in size and are getting larger as the sod rots away. as I stated before and will state on every response to the builder. "I am also certain and without a doubt that the condition and safety regarding the yard would never, ever have been accepted by Maronda homes management or executives if it were their new home and property." This is a real shame.

  Customer response

  06/07/2024

  I hope and pray that the complaint is still open. If not, I will open another complaint to each one of the territory offices as well as the corporate office.

  Customer response

  06/12/2024

  Its been a week and 3 days since the last contact from the project manager. This process of trying to get this completed is non productive. The sod has not been replaced. Only a few items on the list have been tended to. Yet the Maronda corporation says it is committed to getting to completing the list yet fails miserably in its efforts to do so. I have no confidence in the project manager or Maronda representatives.  This all should have been resolved in the first 2 weeks. I am under the impression that I will need to take this up with the corporate office. 

  Business response

  06/13/2024

  ******************* will be reaching out to the homeowners today. 

  Customer response

  06/13/2024

   
  Complaint: 21699216
  
  I am rejecting this response because: I still have not heard from the project manager and I am waiting on the call to see what *** has to say.

  Then I will answer.
  
  Sincerely,
  
  ***********************

  Business response

  06/18/2024

  The Project Manager originally assigned to this job is no longer with our company.  ************ has been informed of this change.  Our Production Manager has an appointment to meet with ************ or his father this week.

  Customer response

  06/18/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I have met with the Project Manager and agreed upon the items that are going to get resolved.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  04/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We purchased a house from ******* *********************** We closed on the home the end of January we informed Maronda in February we had no screens. The current superintendent was ****. He assured us the screen would be coming. We also had electrical issues in the kitchen. Dishwasher wasnt working properly they told us to call ******** ******* told us that the plug ******* had installed did not work properly to push power to the dishwasher. They eventually fix the plug, had to come out and touch up damage to the house, which took time to get corrected as of today. We still have no screens for the house and upon taking a shower tonight we realized that one of the shower valves were not working properly. theyve already adjusted one of the other shower valves that was leaking , it has been three months and we still do not have screens for our windows. We have had five people to the house who told us they were getting screens and still do not have them. The current Superintendent is ***** who has sent people to the home and nothing has worked she told me last week the week of the 15th that she would have a manager reach out to me. I have not heard from anyone. Please advise me how we can resolve this issue.

  Business response

  04/25/2024

  Maronda Homes has contacted the contractor responsible for the installation of the new screens.  That work is scheduled to be completed 4/25/24.  Our Warranty team will reach out to the homeowner to review their concern with the shower valve. There is no record of the homeowner placing a warranty request with the Maronda Homes ******************* for the shower valve.

  Customer response

  04/30/2024

   
  Complaint: 21611302
  
  I am rejecting this response because:
  Screens that were installed are not the correct model for the type of window I have
  Sincerely, I still do not have a sliding glass door screen the windows that were installed do not fit into the openings properly still have not heard from the plumber on the leaky valve I tried uploading two photos showing the screens not fitting in the openings, but your program is not allowing me to upload them
  
  ***********************

  Business response

  05/13/2024

  The ******************* was in communication with the homeowner the week of 5/6/24 to review the items of concern.  Our Maronda Homes Warranty Coordinator will call today to update the homeowner on the progress and to confirm appointments that are scheduled.

• Initial Complaint

  03/27/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Sign contract for 4 bedroom home with Maronda February 2021. Completion was promised October 2021. They finally finish house and we close on October 18, 2023. They advertise and recorded with city as 4 bedroom, but we have only 3 bedrooms North port doesnt allowed 4 bedroom house on ****** sq feet lot but they advertise and go around it. On our second walk thru a list of repair for defective items where made they promised to fix it but dont fix it before closing date. They sign paper that it will get completed November 30, 2023. We arrived December 2,2023 nothing have been done. We had on schedule 3/26/24 work order but people dont show up. What was promised is not getting fixed. Receive email from ********* today that our warranty is void. What was promised are not done as of March 26, 2024. Water in the house smells like a rotten eggs. Our anode rode in water heater completely got corroded in 3 month and ******* telling me fixture not covered under warranty. Since when water heater become a fixture?? Sliding door was installed and s**** incorrectly and if hurricane come we cant even install hurricane shutters. Shower panel must be fixed and slippery tile in shower was installed. Slab concrete was poured very bad and we have issues with floor thru hole house. Finish work is horrible door cant be closed at bedrooms. We have long list of issues and need help asap

  Business response

  04/02/2024

  A meeting was held at the Maronda Homes main office on 3/27/24.  Ms. ********* was present along with the ** of Construction, ******** Manager, and Division President.  Her concerns for her rental property were discussed and a follow-up meeting for the same day was held at her property with the Warranty Manager along with an additional meeting at her home the following day.  Maronda Homes has committed to correct the items she reviewed with the Warranty Manager.

  Customer response

  04/02/2024

   
  Complaint: 21492208
  
  I am rejecting this response because:
  People keep showing up at my house that has no knowledge or proper tools to fix issues and create more problems on top of what we have. Water smells like a rotten egg and need response what will be done . Water is very bad and corrupt anode rode in water tank already the rest metal items that water gets on damaging everything. We have not receive any response how water issue will be handled and we need actions with reasonable times not just words and promises 
  Sincerely,
  
  *********************************

  Business response

  04/11/2024

  Upon inspection of the unit it was discovered there was some dirt clogging a line in the sulfur treatment system that did not allow air into the system. The system was treated and is functioning properly. On 4/8/24 the Maronda Homes Warranty Manager met with the field supervisor from ************* Systems, the homeowner, and a master plumber (to discuss the situation). As of 4/8/24, the water system is functioning properly and the water smells normal.  Maronda Homes is maintaining communication with the homeowner through our Warranty Manager.

  Customer response

  04/17/2024

   
  Complaint: 21492208
  
  I am rejecting this response because:

  we as owner found system being clogged and clean it. When we have meeting on site with Reliable water service and Maronda Rich from reliable told us that reverse osmosis system need to be installed in order to have drinking water and stop corrosion but president *********************  of Maronda in ***************** office  clearly told me that he will not take care of it.   Smell on water did change big time, but its not changing quality of the water to portable water 
  Hard Water with high TDS coming to the house and damaging all appliances, faucets, pipes and all kitchen essentials. Water is not in drinking condition. Proper filtration was not installed or disclosed on well water  that is suitable for human consumption and wouldnt corrupt  appliances, pipes and all metal in the house.  
  Why Maronda mislead information during purchase agreement and closing documents was not answered as of today. 
  We need answers,  actions and normal human consumption water in the house. 

  
  Sincerely,
  
  *********************************

• Initial Complaint

  03/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  purchase a home and there are multiply issue we have asked maronda to fix prior to warranty running out. sod has never settled and very lumpy and bumpy. floors are not leveled and wood floors are starting to come up. had a second company come out when home was built maronda tech or representatives never leveled the floors (have sent in multiply work orders) today warranty department is stating we are out of warranty ok will this was a building issue that should have been done when home was built. we paid to much for this house to be dealing with these types of issues and promises that is written on our walk thorough

  Business response

  03/28/2024

  *************,
  We have reviewed your entire file including your closing documents and we do not have any record of an issue with your backyard or your flooring prior to your recent submission. Based on your closing date of 11/10/2021 and per our warranty program these items would not be covered as your warranty is expired. If you would like to submit any additional documentation for our review we are willing to review it and see if there is something we can do to help.

  Customer response

  03/28/2024

   
  Complaint: 21483678
  
  I am rejecting this response because: There was a work order out pertaining to the sides to the back of the house. *********** your site manager stated that some of the sod had not settled and would die. WE NEVER HAD ANY SOD REPLACED. We had a company come out and give us an estimate of 12k to fix the unleveling of our home that could cause shifting in the foundation what also factors into the unleveling of the floors downstairs another 13k. THIS IS FOUNDATIONAL ISSUES. 
  
  Sincerely,
  
  *************************

  Business response

  04/08/2024

  We will have someone reach out to schedule an inspection.

• Initial Complaint

  03/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have signed to built a home thru Maronda Homes in 2021. My house was completed in 2023. They are in a rush to delivered the house before the 2 years due date. Before I closed on the house, there is so much that they needed to finished repair on. But they told me to closed on it anyway, that they will repair it later after closing. Up til now one year already, my house is not completed repair. Everytime I contact them for repair the girl named ************************* customer care manager, sometimes she picked up the phone, mosts of the time I texted her, she dont even reply to me. When she does reply, she told me we dont do this, we dont fix this, she even lied that someone already come out to fix it already. When she actually sent someone out, I have to take many days off work and the problems is not even done. Which I have camera installed all around my house, which didnt see anyone is coming to fix. So many times I felted so overwhelmed that I paid alots of money to built this house, and the bulider do not want to fix it the way it should be. I understand if I bought an old house, I know is my responsibility to fix an old house I bought. But this is a new construction home, why do I have to go thru all this stress. I have health issues, ***** even yelled at me and even makes me cried. She is such a rude and unprofessional person. I felt like I can passed out, because of what her attitudes toward me. If she doesnt like her job, she should quit. And let someone more work reponsibly and care for the customer needs. This builder are worst employees and unprofessional. I work with alots of realtors and business. I will never recommended this builder to anyone. I felt like my money I got ripped off.

  Business response

  03/27/2024

  The Warranty Manager for Maronda Homes in SWFL has reviewed the file for this home and will be contacting the homeowner to address the schedule for the remaining cosmetic issues that require completion.  Maronda's warranty team has maintained constant and professional communication with the homeowner and will continue that through the completion of any known warranty items

  Customer response

  03/27/2024

  Hi. I have read the Maronda homes replied to my complaints. I still wants this case to be open until I really got my house repairs complete. Because its has been a year from my closing on this house. They should have finished all of this before I closed on it. I dont know how many times I have contact the Maronda warranty department to get things done. Sometimes she picked up my phone call and most of the times just ignored me and my texts messages. I really frustrated and upset and thats is why I have to contact BBB to help me. I even try to call straight to maronda company, left a message and no one call me either. When the warranty ***** Finally sent out someone, they dont even finish the job and left. I call again then they say we cant do anything else. What us the point of building a new home for then. If I have to fix by myself. Now, I still have the front entry exterior unfinished from them working on the wrong area and made a mess with no paint. Patio floor concrete crack, that I have told them from last year still not done. The Division16, electrician guys came to rewired the electric line breaker, that makes damage to my drywall from ceiling all the way down. My drywall under the window in the livingroom crack, still havent been done since last year as well. My cabinet still havent been replaced yet before closing til now. I wants all this to be done. I dont trusted this builder anymore

  Customer response

  04/04/2024

   
  Complaint: 21463386
  
  I am rejecting this response because:

  
  Hi. I have read the Maronda homes replied to my complaints. I still wants this case to be open until I really got my house repairs complete. Because its has been a year from my closing on this house. They should have finished all of this before I closed on it. I dont know how many times I have contact the Maronda warranty department to get things done. Sometimes she picked up my phone call and most of the times just ignored me and my texts messages. I really frustrated and upset and thats is why I have to contact BBB to help me. I even try to call straight to maronda company, left a message and no one call me either. When the warranty ***** Finally sent out someone, they dont even finish the job and left. I call again then they say we cant do anything else. What us the point of building a new home for then. If I have to fix by myself. Now, I still have the front entry exterior unfinished from them working on the wrong area and made a mess with no paint. Patio floor concrete crack, that I have told them from last year still not done. The Division16, electrician guys came to rewired the electric line breaker, that makes damage to my drywall from ceiling all the way down. My drywall under the window in the livingroom crack, still havent been done since last year as well. My cabinet still havent been replaced yet before closing til now. I wants all this to be done. I dont trusted this builder anymore

  
  
  Sincerely,
  
  *********************

  Business response

  04/08/2024

  The Maronda Homes Warranty Team is committed to completing the final items.  Our contractor has proposed several appointment times/dates to complete the drywall and paintwork but those dates did not work for the homeowner.  Our Warranty Team will contact the homeowner again today to assist with finalizing that schedule.

  Customer response

  04/08/2024

  Theres is no one call me to schedule yet today.  I need all the stuff to be repair before I going in surgery. When someone call me is like last minute and the stuffs I need it to be repair is not on the list to be fix. So I told them to contact ***** at Maronda to makes sure she put everything on the order to be fix and I did told them to call me back to schedule when ***** put everything on the work order. And no one call me back. I dont want them to come and told me that the job us not on the work order again.  I need all to be fix, this has been over a years since I closed on this house. Like I dont know how many times they have to come my house to replace my cabinet damages before closing and up til now has been ********** still havent fix yet. I have a business to run too and I have been patiently waiting already and is very unacceptable to this point. ***** she is very rude to me so many times, not friendly at all. All I want just to fix everything and get it over with. I am so tired of dealing with this unprofessional person. 

  Customer response

  04/16/2024

  In addition to the repair, my driveway was installed not the right way. They pour the concrete on with a bump edges like a small sidewalk edge. So when I drive up to the driveway, it crack the edge of the driveway, until it has to be fix as a slope down to the road. I need that to be repair too

  Customer response

  04/18/2024

   
  Complaint: 21463386
  
  I am rejecting this response because: 

  
  In addition to the repair, my driveway was installed not the right way. They pour the concrete on with a bump edges like a small sidewalk edge. So when I drive up to the driveway, it crack the edge of the driveway, until it has to be fix as a slope down to the road. I need that to be repair too

  
  Sincerely,
  
  *********************

  Business response

  04/19/2024

  The homeowner submitted a request for concrete repairs on 4/18/24.  The team reviewed the crack and this is not a warranty issue.  It is the nature of concrete to crack and the crack brought to our attention yesterday is not a warrantable item.  No further action is required.

  Customer response

  04/23/2024

  Hi. I just received this email and said that I didnt responsed. But I did. The Maronda homes didnt replaced my cabinet yet, then hiw can I closed this case and be satisfied with it. I requested this case still open until my house is completed

  Customer response

  04/23/2024

  They stated the concrete crack they wont fix it because of nature. Then how about my damage kitchen cabinet not replaced before the closing of the house. How many days I have been missing work just to fix my house right and up til now, my kitchen cabinet still not done yet. All I want is to get things fix and done right what I paid for the house I built. So no this case wont be closed until I have it replaced in a right way. 

• Initial Complaint

  02/28/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I had a home built and moved in as of Oct of 2021 by Maronda Homes. The company they used for services was ***** and ***** Septic. With in the first 6 months I had septic tank issues. Multiple people were called and messaged. Septic personnels have come out and supposedly fixed the issues. Within a year of having my home my septic needed to be pumped out around 2022. Unbeknownst to me about 6 months ago my contract had ended with ***** and ***** in Sept. of 2023,which they had not been performing every 6 month checks like the contract stated. I recently renewed my contract in beginning of Feb. A septic technician came out the week of *****. Per the technician my septic was fine. On Feb 26 my septic alarm had been alarming for about 30 min or more. I called the septic company to report these matters. A technician came out today on Feb **************************************************************************** the tanks. I treat my tanks every month with septic treatment. Why is that Ive been in this builders home for 3 years as of Oct 2024 that I need a second pumping? Septic only needs to be pumped every 3-5 years and Im having it done twice. They are failing to tell what the true issue is and why does it continue to become backed up. Now I have to pay $500 to have it pumped on top of just having paid them $750 to renew my contract this month.

  Business response

  04/01/2024

  All of our customers are educated on how to operate and maintain their septic system.  They are provided this information in the contract, during their new home orientation, and in writing at time of closing.  This customer's septic system has been serviced by the company that installed it in accordance with the health department.  Per the septic company, the system is functioning properly.  The frequency of pump-outs could be a result of the recommended operation not being closely adhered to. The septic company also does not recommend the use of additives the customer says they are using on a monthly basis.   We recommend our customer's adhere to the septic operations guidelines they have been provided. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩