ComplaintsforMaronda Homes Inc of Florida

• Initial Complaint

  02/28/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I had a home built and moved in as of Oct of 2021 by Maronda Homes. The company they used for services was ***** and ***** Septic. With in the first 6 months I had septic tank issues. Multiple people were called and messaged. Septic personnels have come out and supposedly fixed the issues. Within a year of having my home my septic needed to be pumped out around 2022. Unbeknownst to me about 6 months ago my contract had ended with ***** and ***** in Sept. of 2023,which they had not been performing every 6 month checks like the contract stated. I recently renewed my contract in beginning of Feb. A septic technician came out the week of *****. Per the technician my septic was fine. On Feb 26 my septic alarm had been alarming for about 30 min or more. I called the septic company to report these matters. A technician came out today on Feb **************************************************************************** the tanks. I treat my tanks every month with septic treatment. Why is that Ive been in this builders home for 3 years as of Oct 2024 that I need a second pumping? Septic only needs to be pumped every 3-5 years and Im having it done twice. They are failing to tell what the true issue is and why does it continue to become backed up. Now I have to pay $500 to have it pumped on top of just having paid them $750 to renew my contract this month.

  Business response

  04/01/2024

  All of our customers are educated on how to operate and maintain their septic system.  They are provided this information in the contract, during their new home orientation, and in writing at time of closing.  This customer's septic system has been serviced by the company that installed it in accordance with the health department.  Per the septic company, the system is functioning properly.  The frequency of pump-outs could be a result of the recommended operation not being closely adhered to. The septic company also does not recommend the use of additives the customer says they are using on a monthly basis.   We recommend our customer's adhere to the septic operations guidelines they have been provided. 

• Initial Complaint

  02/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Hi I closed on my house Dec 28 2023 Once moving in noticed all doors were wrong **** standard features list of home given to me says all interior doors to be 6 panel it got a 6 panel front door the rest are 2.Now they want to change all interior room doors to 6 panel and leave 2 panel closet doors so will not match****y also want to Install doors and paint in place .Which is over carpet and will fill house with paint fumes there are 14 wrong doors.Why can they not be painted then installed ****y also want to store in my garage until they can get to it ****y also installed all wrong light fixtures 20 of them.Standard features sheet says they are to be brushed nickel I got white ****y now say they are not gonna address lights ****y will not install brushed nickel like sheet says .And my shower was installed wrong and bowed out .Seems like got my money now do not want to fix all there mistakes. I will attach standard features sheet I was given to prove .

  Business response

  02/20/2024

  We take customer satisfaction seriously and are glad to hear from you.
  We  would like to apologize for any frustrations you've experienced. I want you to know that we appreciate your feedback. It will allow us to resolve any concerns that occur and help us to improve our services.
  We're proud that you've selected Focus Homes as your home builder, and we'd like the opportunity to resolve your concerns and earn your continued trust. Our ********** Construction Team will be reaching out to you to discuss your concerns. 

  Customer response

  02/26/2024

   
  Complaint: 21304952
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************

  Customer response

  02/26/2024

  I have not herd from no body from ******* homes .I reached out to *************************** and he did not respond or acknowledge any issues or struggles I am having. They sold me one thing and did not deliver I think they are bait and switch company. 

  Business response

  03/08/2024

  Our ********** Construction Team is working to address your concerns. Our VP of Construction ************************* will be reaching out to you soon.

  Customer response

  03/19/2024

   
  Complaint: 21304952
  
  I am rejecting this response because: It has been 3 months since closing still dealing with issues daily .I reached out to speak with someone other than  project manager weeks ago still not herd back .I still don't know how gonna fix shower.,lights .Still dealing  with door issues. Worst e experience ever. And management will not even speak to me .Horrible company 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  01/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Newly built home purchased 7/28/2023. Due to work, my husband and I were unable to view the home, or even to a walk thru. Since moving in Late October 2023, we have encountered countless warranty issues; and began processing them to the warranty comp. The company says within 3 business days (72 business hours) based on the urgency of the request. Note: The vendor has **** business days to make contact to schedule and/or to complete the repair before a follow up can be issued to the vendor. I just had a bunch of items fixed within the last 30 days. It took 3 months. Maronda is aware that I will leave this home within the next short two month for work and be away for several months. in which my warranty will expire. I paid $625,000 for this specially built home. Now, I can not even send my warranty issues thru the warranty application button for whatever the reason is, it will not except it. I have sent certified documents that have come back to me, they said their office moved. (Maybe- but it was just verified)1.THE CARPET WAS CUT TOO SHORT IN THE MASTER BEDROOM 2.WINDOW OUTSIDE OF LOFT IS NOT FINISHED PROPERLY, THERE IS A GAP BETWEEN THE WINDOW AND THE SIDING.3.THE CROWN MOLDING IN THE KITCHEN IS NOT CAULKED; ALSO, SOME AREAS OF THE CEILING ARE CRACKING.4.BACK BEDROOM WINDOW APPEARS UNFINISHED. PREVIOUSLY MARKED WITH BLUE TAPE, PRIOR TO MOVE IN THAT REMAINS THERE TODAY 5.TOP OF A FEW ENTRY DOORS, (MASTER BATH, BACK BEDROOM) UNFINISHED AT THE TOP 6.ONLY HALF THE HOME HAS CROWN MOLDING, WHILE THE OTHER HALF DOES NOT HAVE IT 7.SOME OF THE CABINETS BOTH BATHROOMS/KITCHEN INCLUDED ARE SOFT CLOSE WHILE OTHERS ARE NOT A deadline needs to be set and this work needs to be finished. Also, I tried working with the project manager ***********************, and as you can tell the warranty ***** is one of the worst to work with.

  Business response

  01/18/2024

  From ************ ***************************** -

  we had a very good talk with both Homeowners and we have all their concerns written up. I wrote 7 WOs and one has already been completed. **** is meeting with them tomorrow at 2:30 to put eyes on 2 items that I had questions about.
  I have been texting and emailing the Homeowner and she emailed me when the first WO was completed. 
  

  Concerning the Warranty System. The husband even told the wife that she must be doing something wrong but he tried it and it would not let him Submit the ticket. There is something going on on their end. ****** is not having an issue receiving tickets from other Homeowners. 
  But they were very happy that we called them and happy things are getting done.
  
  

  Customer response

  01/18/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  09/06/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  There is a major issue with our HVAC system. We have been calling Maronda leaving voicemails and emailing a service:warranty request starting 11 August 2023 and a month later still no response. It is corroded and leaking and a lot of bacteria and mold which we have been in hailing for the past month. Had a specialist come out and our unit is a 3.5 ton HVAC and we have a 2472 sq ft house. It is working so hard to cool this size house with being such a small HVAC it has corroded and leaking. This house is less than 5 years old. Tried to contact *** *** who installed the unit when the house was built and they are no longer in business. Have been closed down for awhile now. The new A/C company has also verified that the 5 year warranty has not been initiated. We moved here almost 5 years ago and the warranty has not been verified? The verification should have come from Maronda or ****** but is nowhere in the Trane system. Please verify the warranty so it can be repaired immediately and also what is the Florida standard for a home that has 2472 sq ft to have what size HVAC installed.? Requesting warranty work to be covered or authorization for a new HVAC to be installed that can actually handle cooling our home. The mold and mildew is on the inside system in the house and have several pictures of the mold through the system and dripping from our vents.Need assistance soonest!

  Business response

  09/08/2023

  The warranty period through Maronda Homes expired almost 4 years ago and there is no history of any reported issues with the A/C system.  All work orders for this home are attached indicating there were no HVAC work orders.  The registration of the unit is the responsibility of the homeowner.  There will be no further action by Maronda Homes-RW

  Customer response

  09/13/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  07/31/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I closed on my home built by Maronda Homes in February of 2022. Since that time we have had the following list of issues due to the very poorly built home: 1. Upstairs roof leak due to no vent caps installed on roof. Upstairs ceiling had to be repaired multiple times due to repairs also being done incorrectly. Upstairs ceiling now looks like patchwork...in a brand new home. 2. Patio roof had to be replaced due to being installed incorrectly causing multiple roof leaks. Then, had to be repaired again because the new patio roof was also installed incorrectly...again. 3. Patio ceiling had to be completely replaced due to water damage. 4. Kitchen cabinets had to be pulled out and replaced due to being installed incorrectly and unlevel to the point the backsplash could not be installed. 5. Cabinet doors had to be replaced due to inferior products falling apart. 6. Jack and Jill bathroom had to be completely gutted due to the shower being installed incorrectly. Was unusable for almost 1 year. 7. Upstairs bathrooms had no power to the outlets for the first 3 months of living in the home due to multiple outlets having shorts. Outlets installed incorrectly. 8. Garage door was repaired multiple times due to incorrect installation. 9. A light was missing in the foyer and had to be installed after we noticed everyone in the neighborhood had one but us. 10. After 18 months in the home, it was discovered that an entire AC vent had been drywalled over so air was blowing into the ceiling between the first and second floor. 11. Subfloor on the second floor had to be repaired and still sinks and creaks due to bad floor joists being used as admitted by installer. 12. Master bathtub and shower were faulty and had to be replaced/repaired due to leaks. Has been 6 plus months and still incomplete. I would like the master bath completed. Home has been incomplete for 18 months of occupancy while paying full mortgage. I feel some financial damages should be discussed as well.

  Business response

  07/31/2023

  We take customer satisfaction seriously and are glad to hear from you.
  First, I would like to apologize for any frustrations you've experienced. I want you to know that we appreciate your feedback. It will allow us to resolve any concerns that occur and help us to improve our services.
  We're proud that you've selected Maronda Homes as your home builder, and we'd like the opportunity to resolve your concerns and earn your continued trust. Our Warranty Dept. will be reaching out to you to discuss and address your outstanding concerns. - RW

• Initial Complaint

  07/26/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Maronda homes installed a 3 ton HVAC system and considering site drawings, square footage of my home etc, a 3.5 ton HVAC unit was needed. I have contacted them and they stand behind this even though an employee they sent out stated that unit that was installed was too small.

  Business response

  07/26/2023

  Maronda Homes has been in contact with Ms. ******** regarding this matter since mid June 2023.  Maronda Homes has had an outside HVAC Company review the attached energy calcs and it was determined the size of the system installed in the home was adequate. The specifications of the calcs are determined by the State of Florida and the Municipality ensures what is installed is within those specifications.   These same calcs were approved by **** ***************   The Homeowner decided to hire another HVAC Company and upgraded her unit.   As you can see in the attached email, the 2nd HVAC Company used fictional numbers to justify the upgrade of the unit.  As Management has communicated(email attached)  Maronda Homes stands by the approved calcs and unit that was approved by the municipality and installed.

  Also attached is a snippet of our 2-10 Warranty System that indicates what Maronda Homes uses as a guide to determine if a home has a HVAC deficiency.   

  Business response

  08/10/2023

  The size unit that was installed was 1st improved by Town of Grant.  This(and any other) Municipality would not have allowed for an undersized unit to be installed.  IF an unit was installed too smaller then what was regulation by Florida State HVAC Code, the Certificate of Occupancy would NOT been issued.   In the end, while other HVAC Companies can "claim" the unit is not large enough for the home, we installed per state guidelines.  RW

  Customer response

  08/15/2023

  Provided that Maronda is now passing the buck to the town of Grant for their certificate of occupancy, I think it is only fair for me to confirm that the town of grant issued the certificate of occupancy and concurred on that size HVAC unit. We do not know for sure the specifics of that certificate that Maronda is using as their defense for the undersized unit.

• Initial Complaint

  07/24/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On October 3, 2022, we ***** * * ****** * ******** ** ** ******** ******** ******** ** ****** entered into a home purchase agreement with Maronda Homes, LLC of Florida (whose address is **** ** ******** ****** ********** ** *****) for home price of $512,600. The house was to be constructed on Lot *** *** * ******** with the location address of **** ******** *** **** ****** *** ****** The initial deposit of $8,970.50 was paid by electronic check on October 5, 2022 (refer to attached document). At that time, we were informed by Max that the new construction would take between 6 - 9 months from the time permits were completed. Before signing the contract, we had multiple conversations with Max regarding the option to cancel and receive a full refund of the deposit. We were assured every time that Maronda would in fact refund our deposit, especially due to our current medical issues. The purpose of complaint is for Fraudulent and Material Misrepresentation of the Sales Agent, Massimo S******* ****** whom we were heavily influenced by our decision to purchase from Maronda Homes. The Sales Agent made repeated misleading verbal promises and guarantees that Maronda would provide refunded deposits to home buyers based on circumstances, such as medical. We are requesting refund of our deposit in the amount of $8,970.50. The company has been presented with numerous requests and refused all attempts to mediate. The sales agent was informed about cancellation request in May 2023, prior to the permits ever finalized. After verbal, email documentation followed to Maronda Homes agents, Max, Brian A*** & Les A******* (see attached) and no resolution or agreement to mediate. Note that on June 9, 2023, the day we sent a follow-up email to Max, the new construction a* **** ******** ** was listed for sale and is under Contract with new buyers as of June 28, 2023, for more than $47,000 profit than our original purchase price. Therefore, we feel there was no liquidated damages.

  Business response

  07/24/2023

    A deposit's definition is a sum payable as a first installment on the purchase of something or as a pledge for a contract, the balance being payable later.

  Below is a section of the ********'s contract.  The Buyers paid this as a pledge to the contract and they decided to default the contract.

  18. BUYER'S DEFAULT:
  A. Liquidated Damages Prior to Payment of Additional Deposit. If, prior to payment of the
  Additional Deposit specified in Section 2 herein, Buyer defaults or fails to perform any term or condition
  DocuSign Envelope ID: ************************************
  10
  ***********
  of this Agreement, including a failure by Buyer to pay the Additional Deposit, the Initial Deposit specified
  in Section 2 of this Agreement shall be retained by Seller as liquidated and agreed upon damages,
  whereupon the parties’ rights, privileges and obligations hereunder shall terminate and the parties shall
  have no further obligation to perform the remaining terms and conditions of this Agreement. The parties
  acknowledge and agree that the exact amount of damages which would be sustained by Seller as a result
  of Buyer’s default and/or failure to perform under this Agreement are not readily ascertainable and that
  the Initial Deposit represents a fair and reasonable forecast of Seller’s damages in the event of a default
  by Buyer prior to payment of the Additional Deposit.
  B. Liquidated Damages After Payment of Additional Deposit. If, after payment of the
  Additional Deposit specified in Section 2 herein, Buyer defaults or fails to perform any term or condition
  of this Agreement, Seller shall be entitled to recover liquidated damages from Buyer in an amount equal
  to twenty percent (20%) of the Purchase Price. In the event Seller has received Deposits from Buyer
  under Section 2 of this Agreement which are less than twenty percent (20%) of the Purchase Price, Seller
  shall be entitled to retain the Deposits as partial payment of the liquidated damages and may proceed
  with an action in law or in equity to recover the balance of the liquidated damages. In the event the
  Deposits received by Seller under Section 2 of this Agreement are greater than or equal to twenty
  percent (20%) of the Purchase Price, Seller shall retain an amount equal to twenty percent (20%) of the
  Purchase Price as liquidated damages and shall return the excess, if any, to Buyer, whereupon
  the parties' rights, privileges and obligations hereunder shall terminate and the parties shall have no
  further obligation to perform the terms and conditions of this Agreement. The parties acknowledge and
  agree that the exact amount of damages which would be sustained by Seller as a result of Buyer’s default
  and/or failure to perform under this Agreement are not readily ascertainable and that twenty percent
  (20%) of the Purchase Price represents a fair and reasonable forecast of Seller’s damages in the event of
  a default by Buyer after payment of the Additional Deposit.
  C. Specific Performance. Notwithstanding the foregoing, in the event Buyer defaults
  or fails to perform any term or condition of this Agreement, Seller shall be entitled to seek specific
  performance under Section 18 of Buyer’s obligations as an alternative to liquidated damages.

  Customer response

  07/25/2023

  
  Complaint* ********
  
  I am rejecting this response because:

  The terms of the contract are not the focus of the complaint. As described in the BBB filing the Sales Associate representing the company made false and materially misleading statements during the presale and post-sale execution of the contract. These statements and promises that this deposit was refundable regardless of the written contract were made repeatedly and in the presence of others. They too were the recipients of those same statements during their pre-sale and post-sale experience, who signed their contract under the pretense that their deposit would be refunded if cancelled.
  The sales agent emailed us a copy of a signed contract for another purchase on the same block by unknown buyers to us earlier in the year.  He wanted to reassure us that a signed contract could be cancelled, and buyers were fully refunded their deposit (see attached Maronda Harmony Reserve contract).  We signed the contract in good faith based on all the sales agent’s communication to be truthful, specifically that our deposit would be refunded if we had to cancel or a valid reason.  Due to HIPPA and BBB, we cannot disclose the details of medical condition and report as to why we had to cancel.  We have repeatedly sought to engage directly in a dialog with the company to discuss our observations and experiences. The agent stated repeatedly stated that Maronda would have no problem refunding the deposit because the housing market was getting ‘hot’ and Maronda would make more money selling the house to another buyer in later months.  In fact, it appears that Maronda is profiting more than $47,000 from the current pending sale of the same property as of June 28, 2023 (see attached Trulia). The hope was to privately mediate some form of agreement. Maronda has chosen to avoid any direct responses other than those listed in the Better Business Bureau complaint.  
  Therefore, we shall discuss it here in public. A company is not obligated to be “nice”, but it is obligated to be ethical. A salesperson who makes verbal commitments supported by providing other contracts may be protected by the terms of the contract, but who protects the consumer? Why enter a contract, any contract, when the salesperson has no intent of living up to the verbal commitments.
  
  Maronda Homes has a long history of sales, so the assumption is that it has succeeded by operating in an ethical manner.
  With that assumption, the Sale Associate was not trained properly to operate in a highly regulated market. It would be negligent of the company to permit the Sales Associate to sell real estate on their behalf.
  We were seeking to discuss with corporate management whether the company position was on this sale, given the light of the facts, was in keeping with corporate policy and philosophy and hence, ethical.

  
  
  Sincerely,
  
  **** ********

  Business response

  07/27/2023

  While Maronda Homes empathizes with the *********s situation, there is still a binding contract that must be upheld. .  #24(attached) of the contract reads oral statements not reflected in this agreement shall have no effect and are not binding. All mentioned conversations between Sale Agents********** can not be proven and therefore we default back to the executed agreement/contract.-RW

• Initial Complaint

  06/19/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  We closed on our home in February 2023. We had a home inspection done that identified some issues. Maronda closed some of the issues and promised to fix the rest later. Our biggest issue was a crooked sliding glass door that was installed. At one point, they told us it was the best they could do and I told them that was not going to fly. Eventually, we got a VP involved and they promised to replace the entire slider due to issues with the manufacturer. We are still waiting. Our windows are terrible. In fact, two of our windows can break at any given time because they are really hard to close. We also have issues with cabinets. They installed a broken cabinet and I have no idea how anyone could have missed it. They fixed some of the cabinet stuff by just adding another layer on top of it. We still have a broken cabinet that one of the managers identified. They literally painted over broken stuff. We are still waiting for all those three things to get fixed. It is hurricane season. Last month they said the slider would be replaced in three weeks but it has been over a month. We still need a date for the cabinets, nothing. Once the slider is replaced, they will tackle the windows but we are still waiting. There is either a lack of response or a response that doesn't provide much information. It has been four months since we closed and unless I ask for an update, I do not hear anything. The last time I asked, I was told they were still waiting on my items. I am not happy with Maronda at all and although I like the house, I would not recommend them today unless they make changes to how they handle warranty. They seem to be more interested in building new homes than taking care of their mistakes.

  Business response

  06/19/2023

  Attach is an email thread between the Consumer and our Production Manager. The Consumer and Production Manager spoke this morning where it was decided the Consumer was ready to schedule the final items that were originally on hold because Consumer was traveling. 

   

  As of now, all work is scheduled to be completed by June 28, 2023. 

  Business response

  06/22/2023

  It is Maronda's understanding there was miscommunication, the Consumer requested Friday work schedules, originally asking for June 23, which was not available, then requested June 28(not a Friday), the consumer's husband asked for June 30th and that is when work has been scheduled. 

  Cabinet materials were unable to be obtained in May.   In the below rejection, Consumer indicates she was told cabinets would return in August to ensure she was physically there for repair.  Currently, cabinets are on track to be in stock for August install as originally requested. 

  The replacement slider was ordered and per requested was on hold to be installed until August upon her return.   This is now part of the June 30th schedule. 

   

  Based on all open work orders and communications with Warranty Department, the only open items are cabinets and slider, both addressed above.   

   

  This rejection is the 1st time Maronda knew Consumer wanted to communicate with a Maronda Executive.  The VP of Construction will call Consumer by COB Friday June 23rd, 2023. 

  Complaint: ********
  
  I am rejecting this response because the work is scheduled to be completed on June 30th, not the 28th. Additionally, the business is not honest in their response. They have stated that the work was on hold because the consumer was traveling but that is incorrect. The business has been playing games for months now. Unless I contact them and ask for an update they are silent. They knew I would be traveling this summer and I gave them my travel dates. After they didn't meet that specific date at the end of May, they told me they would have the cabinet people return in August so I could be there in person and make sure everything was done properly. The sliding glass door was identified before we closed in February 2023 and they kept sending the wrong people to look at it and we had to keep contacting them, refusing to accept the crooked door before they decided it needed to be replaced. We were told the new door would be replaced by the end of May and we are now approaching the end of June. They are refusing to take any responsibility for not getting things done when they had months to do so. We give them access to our house for three months before we moved in and still the slider is not done today. I have emails to show how many times they have said they would be completing the work and how many times contractors have been to my house to fix the same stuff. I find their response insulting. They should have just said all work is scheduled for the 30th and leave it as that. By the way the email I sent to Sherryl asking for the email address of a Maronda executive was ignored. When I went to her office to talk to her she told me she was not warranty and I needed to wait. Nothing else could be done. By the way, my papers included Sherryl's name as the person of contact for warranty. Please take some responsibility here and respond with the truth. 
  
  Sincerely,
  
  ******* **********

   

   

  Customer response

  06/22/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that they continue to be dishonest in their response to the BBB. The VP called me today and he is on top of things and will ensure they get done. Also there are more work orders open than the two listed above but I will deal with the VP going forward because I know from talking to him in the past he is a man of his words.
  
  Sincerely,
  
  ******* **********

• Initial Complaint

  06/15/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I need to move the closing date to July because I am out of the country. The listing and communication stated closing July/August.

  Business response

  06/15/2023

  Closing dates are estimated as indicated in the Maronda Homes contract   We expect the home to close in the same month the house has received certificate of occupancy,also part of the contract. On 5/11/2023 a letter(attached) was sent indicating closing was quickly approaching.   On 6/7 another letter(attached) was sent indicating closing date of 6/30/2023, giving a 3+ week notice of closing. -RW

  Business response

  06/19/2023

  Maronda Homes is confident we have done everything per executed contract and expect the home to close when certificate of occupancy is issued.  That will be June 2023, therefore we stand by the closing date of June 30th, 2023. The Sales Director spoke with Consumer on Friday 6/16 or Saturday 6/17, offering a virtual walk through(with the Real Estate Agent, Sales Director, and Consumer), mail away closing, adding an addendum in the contract that when Consumer is back in the Country, a full House Orientation will be done with the Superintendent of the house.  At the end of the phone conversation, THe Sale Director felt Consumer was statsitfed and making arrangements needed to close on June 30th.  Due to the time difference, the Sales Diretor will call Consumer again on Tuesday 6/20/2023.   - RW 

  Customer response

  06/20/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that the response made by the business is correct. I am not happy that I am being forced to close early but the operations manager explained why the closing needs to take place in June. I recommend that the business not include a estimated date of completion or closing in future listing to help minimize complaints like mine. I chose this house based on the completion and closing timeframe. If I had known there was a possibility of closing in June I would have chose a different home. I appreciate the business offering to make accommodations to assist with the walk through and the closing. 
  
  Sincerely,
  
  ******** ******

• Initial Complaint

  05/23/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I moved into my home in Dec. And from the begining I have been trying to get my kitchen cabinets fixed or replaced. And over and over I keep getting told that they are working on it. It has now been 6 months and I can't finish my kitchen which is the heart of the home because I can't get my cabinets replaced. We have reached out to the workers there every week since Dec. And they just keep saying same thing. We haven't heard anything. That is unexceptable. I have bought this house in the time I was suppose to and you can't even fix what is wrong with the home. We have had toilet back ups. Closet shelves falling off walls. And cabinets that are two toned and all rough and choppy. I am sick of the excuses. You fixed the toilet back up. Which was due to the builders and plumbers not knocking out the plumbing to flush. You had a closet person come and put extra screws in our wall for the wire rack. But my biggest complaint is the kitchen. So when we called today to ask what is going on 5/22/23. The guy on the phone said good luck.. There are 64 open complaints about their cabinets. If you are thinking of buying a home from this builder. Think twice because the warranty people do not give a crap. And different service people told us that they get bonus' the faster that they put these houses up. They don't care what is wrong with the homes because they say they can fix them after they are sold through warranty people. And here I am waiting for my brand new dream home kitchen to be replaced so I can invite people over to see it. Trash company for sure. Run if you are thinking of buying one of these homes.

  Business response

  05/25/2023

  We are sorry you are not currently happy with your home. The original owner completed a walkthrough and was satisfied with everything we had done. We understand your frustration with the material delays, we will continue to work on improving and resolving your items. We take pride in our homes and the way they are constructed and will stand behind them.-RW

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩