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Business Profile

Online Retailer

Salt XO Handcrafted Skincare

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Reviews

This profile includes reviews for Salt XO Handcrafted Skincare's headquarters and its corporate-owned locations. To view all corporate locations, see

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Salt XO Handcrafted Skincare has 4 locations, listed below.

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    Customer Review Ratings

    3.21

    Average of 33 Customer Reviews

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    Review Details

    • CJ R

      Date: 04/25/2025

      Ordered 8 days ago no confirmation of purchase, no shipping info, NOTHING. I was excited to try but this will indeed be my first and last order. As a small business owner, I expect better customer service. No thank you. Maybe less marketing, more improvement.

    • Jalissa M

      Date: 04/22/2025

      ordered my package over a month sgo. the wrong address was entered, i havevyet to receive correspondence back to fhange the address nor for a refund. will not be ordering from here again

    • Sheena C

      Date: 01/31/2025

      Sheena C

      Date: 01/31/2025

      THE BEST FEMININE WASH EVER!!! I'll never use another brand. I usually purchase 2 at a time so I don't run out. The freshness...the cleansing and the rejuvenating oil 10/10. Never had an issue with shipping, it actually came a day early. I'm 43 and in my perimenopause phase and it's been a tremendous help!!! Love these products!!

      Salt XO Handcrafted Skincare

      Date: 02/06/2025

      Your message just made our day! Were so happy to hear that our feminine wash has been such a game-changer for youespecially during this phase of your journey. Knowing that its bringing you freshness, confidence, and relief means everything to us!And an early delivery? We love to hear it! Thank you for your support, for stocking up, and for being part of our community. We appreciate you more than you know!

    • Tamika B

      Date: 12/26/2024

      Tamika B

      Date: 12/26/2024

      Absolutely love the product!!! The shipping time needs to improve.I placed my order on November 29th . Today is December 26th & I have yet to receive it. I got an email on December 20th that a label was created but when I tried tracking it no luck. . Thats ridiculous to me

      Salt XO Handcrafted Skincare

      Date: 02/06/2025

      Were so glad to hear you love our products, but we truly apologize for the frustrating delay with your order. We completely understand how disappointing it is to wait this long, and we agree that this isnt the experience we want for our customers.During the holiday season, we experienced extended processing times, but we recognize that this delay has been far too long. We truly appreciate your patience and your support, and were working hard to improve our shipping times moving forward.Thank you for your honest feedbackit helps us do better.

    • Bri W

      Date: 12/05/2024

      Bri W

      Date: 12/05/2024

      Loved the products but the shipping time is RIDICULOUS!!! Years and no improvements. there is no reason why people who make an order are waiting almost a month to even get shipping information on items we paid for. I wish the owner would really take a step back and focus on creating more efficient shipping rather than marketing to sell more products.

      Salt XO Handcrafted Skincare

      Date: 02/06/2025

      We truly appreciate your support over the years and are so sorry that our shipping times have continued to disappoint you. We hear your frustration loud and clearwaiting this long for tracking updates is not the experience we want for our customers.While weve worked to improve different areas of our business, we recognize that shipping remains a major pain point, and we take full accountability for that. Your feedback is valid, and were committed to making the necessary improvements to ensure a smoother experience moving forward.We appreciate you for holding us accountable and for continuing to support us despite these challenges.

    • Mercede B

      Date: 04/25/2024

      I ordered this a week ago! It came fast. The product packaging was excellent. The look is too cute! But this product!!!!!!!! I am ordering more right now!! It makes you feel so good and it gets you right asap! I am I. Love with this. I cannot wait to share this with my friends. Super thanks to ****** from instagram the xo bestie for putting me on!!!

    • Kiki B

      Date: 03/28/2024

      I wish I would have seen these reviews before I placed my order. Secondly, I should have known better, because I had a similar experience with my last order from SaltXO. I had been a customer from the early days and the service was never this horrible, which is why I decided to give them another try. Never again.I placed my order on 2/24/24. On 3/6/24 I received an order w shipping confirmation. FOR AN ENTIRE MONTH the tracking info stated label created. MULTIPLE emails sent were unanswered until I reached out to bank and all of a sudden the tracking number finally showed it had been shipped on 3/25/24 and arrived at my door the very next day. The cherry on top of all this? One of the items I ordered is missing, the only proof is that the missing product was highlighted on the itemized list included in the package. No explanation from the company, no updated email stating it would be shipped later. Heck, they could have at least sent a similar item of same value. To be honest, you are losing a customer not because I had to wait a monthits only soapI could have waited. Its your COMPLETE LACK of communication and respect for your customers and their hard earned money that is the problem for me.

    • Banysha S

      Date: 03/02/2024

      I would not recommend this company. Placed an order on Feb 15 and it is March 2 and my items still have not shipped. I sent 3 emails and received a response to 2 saying my request was elevated to their fulfillment department (most likely computer generated.) The 3rd email to the company was requesting my order cancelled and my money refunded. It has been 2 days and no answer. My problem with this is if you are out of stock on items tell the consumer that. If there is a delay for some reason keep the customer informed on their purchase. That is something that I can understand. That is what great customer service is and how you keep a consistent clientele.

    • Victoria W

      Date: 02/23/2024

      Some of theBest products that your body will ever need but you gotta buy dont just look and pass buy site try it out you wont be disappointed I stand on it.

    • Kathy G

      Date: 02/16/2024

      Love these products cant wait to receive my packages for me my daughter and sister

    Salt XO Handcrafted Skincare is NOT a BBB Accredited Business.

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