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Find a Location

Thermotane Propane LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Thermotane Propane LLC

      414 W 9th St Sanford, FL 32771-2552

    • Thermotane Propane LLC

      PO Box 635 Sanford, FL 32772-0635

    Business ProfileforThermotane Propane LLC

    Propane Supplies
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Propane gas, sales and service in all areas of propane. Residential and Commercial.

    Products & Services

    This company offers residential and commercial propane delivery, installation and appliance maintenance, replacements and repairs.

    Business Details

    This is a multi-location business.

    Find a Location

    Thermotane Propane LLC has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Thermotane Propane LLC

        414 W 9th St Sanford, FL 32771-2552

      • Thermotane Propane LLC

        PO Box 635 Sanford, FL 32772-0635

      Location of This Business
      414 W 9th St, Sanford, FL 32771-2552
      BBB File Opened:
      7/18/2007
      Years in Business:
      76
      Business Started:
      10/1/1947
      Business Incorporated:
      3/26/1947
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Limited Liability Company (LLC)
      Contact Information

      Principal

      • Chandler Robertson Jr., Owner

      Customer Contact

      • Chandler Robertson Jr., Owner
      Additional Contact Information

      Fax Numbers

      • (407) 322-4834
        Primary Fax

      Phone Numbers

      Email Addresses

      Customer Complaints

      3 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      01/19/2023

      Complaint Type:
      Billing Issues
      Status:
      Answered
      Ordered propane Jan 10th but they after waiting almost a week I called and said delivery would be on Tuesday Jan 17. They sent a driver not familiar with area and got lost using his GPS which if not updated always tells you to turn down wrong road which he did. He called me but would not accept directions and He did not know where sr 33 (a main heavy traveled hwy): Asked if he was on fl 33 and he said I think so, then he said he was on a dirt road and I knew he was on a private road behind me. I tried to give directions but he would not listen and said he was turning around. I was extremely low on gas and I find out he just left the area without finding my home. I called and they refused to send him back and next time in area was in two weeks. I had to call around to find gas but still will be 6 days away. I will probably run out by then.
      Read More

      Customer Reviews

      1 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Renato A

      1 star

      11/16/2022

      STAY AWAY from this business, they are a bunch of greedy bullies, especially the so-called owner, who is a real JERK! I bought my house last year; it has a pool and a spa that is heated by a big propane tank. I "inherited" a lease contract the previous owner had with Thermotane Propane, which owned the propane tank and refilled it as needed. After many calls and emails exchanged with Thermotane about a ridiculous financial dispute, answered by clueless people who were absolutely powerless to resolve the situation but promised to escalate it and failed to do so, I gave up and ceased all kinds of communication. While I was on a business trip, my wife called me and said a couple of men BROKE INTO my property by forcing a gate opened and were physically removing the propane tank without any paperwork or a court order. She called the police about the break-in, but by the time they arrived the two men were long gone. These two men harassed my wife, physically threatened her and bullied their way in and out (I have a video and the police report to prove it). The police called the business to inquire about the facts and were rudely answered by someone identifying himself as the owner; this individual claimed that by contract Thermotane had the right to come into my property at any time unannounced and do whatever they wanted with the propane tank. Problem is, I NEVER signed any agreement with this business, and I would never ever agree with these conditions. As I previously said I inherited an existent contract. Police said this was not seen as a criminal matter, but a civil one. I'm not going to waste money on attorneys to sue this business for the amount of money involved, I have better things to do with my life. Although I wish I were home at the time, I would have shown them a little lesson on Southern Hospitality, Second Amendment and the Castle Doctrine...

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