ComplaintsforItsWorthMore.com LLC

• Initial Complaint

  09/13/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  This is in regard to Offer #*******. My offer was approved for $762. I received an email from the business stating the money was sent to me via Zelle on 9/9/24. On 9/10/24, I received notice from Chase **** (my bank), that the money was never received and the Zelle deposit request from the business was rejected due to Chase **** not being able to verify where the funds were coming from and so they rejected it as fraud; I spoke with the Manager of the fraud department of Chase **** who verified this with me on the phone. The money never hit my account. The business stated it shows as successfully delivered on their end. They refuse to reissue payment because it shows as paid on their end. I provided them a screenshot as proof from my online banking portal with Chase **** showing the money was never deposited, but instead, was rejected on 9/10/24. I spoke to a lady named "Liz." *** stated the only option was to wait an unknown amount of time until the claim that they filed with their bank gets resolved. *** stated her team is unwilling to call their bank, but instead, she stated I will need to just wait until their bank responds which could take weeks and up to months. All the while they have my items that I sold them and keep saying they already paid me. I kept telling her what Chase **** stated and she stated, "Chase **** is lying." It sounds like every person I speak to is based in a call center in the ***********. This business is a scam. I went to my local police department, shared all the emails and screenshots between the business and I, and the business has been charged with fraud. A criminal case is now open against them. I am still waiting for my money. DO NOT USE THEM.

  Customer response

  09/13/2024

  This issue has been resolved.

  Customer response

  09/17/2024

  This issue has been resolved.

• Initial Complaint

  08/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Hello Ive contacted them to figure out what happen to my check since Ive sold my iPad 9th generation and they was rude and told me it was delivered when it wasnt because I havent checked anything since the 2nd I want my check

  Business response

  09/03/2024

  Hi,
  
  We would like to express our gratitude to the customer for reaching out and sharing their valuable feedback via the BBB. First, we would like to apologize for the delivery issue. As much as we would like to have the check delivered to the customer as soon as possible, the delivery is beyond our control. Throughout the trade-in process, we have maintained consistent communication with the customer and have strived to be transparent and forthcoming. It is important to clarify that we have never stated that the check was delivered; rather, we have informed the customer that it was returned to us. In our commitment to ensuring customer satisfaction, we have offered to resend the payment and offered a different payment method. However, the customer requested another check to be mailed. We reissued the payment upon being notified of the customer's request. This case is satisfactorily closed on our end unless the customer has any additional issues they would like addressed.
  
  Best regards,

  Customer response

  09/03/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************** ******

• Initial Complaint

  07/19/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Date of transaction 7/12/2024 Amount ***** Description of goods was present that item was defective free. AirPods Pro 2 Right ear bud defective exhibits crackle sounds It is reasonable to to request the merchant pay for the item to ship back, as the description didn't include the right ear-bud no functioning correctly. I am requesting a prepaid shipping label and full refund.

  Business response

  08/01/2024

  Hi,

  We would like to express our gratitude to the customer for reaching out and sharing their valuable feedback via the BBB. We sincerely apologize if the device received was not as described. This device was fully tested prior to shipment, and we were unable to replicate the problem described. However, we understand the importance of ensuring that our customers are completely satisfied with their purchase. We have offered to return the device, and the order was refunded in full.

  This case is satisfactorily closed on our end unless the customer has any additional issues they would like addressed.

  
  Best regards,

  Customer response

  08/01/2024

  Theyre testing of the item prior to shipment is suspect. I believe that is possible that they did not test it prior to shipment and thats fine. I am satisfied with the refund and I wish them the best.

  Customer response

  08/29/2024

  Theyre testing of the item prior to shipment is suspect. I believe that is possible that they did not test it prior to shipment and thats fine. I am satisfied with the refund and I wish them the best.

• Initial Complaint

  07/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I mailed three desktops to it worth more. I got an estimates on two of the desktops however, I accidentally put in the wrong information and was given a lower price then previously shown I wrapped all three of the desktops in box securely with wrap, plastic wrap, paper, soft things, and, they evaluated the two desktops however they only offered me money for one desktop the other one I was gonna get nothing for then when I asked them about the desktop, they said that it came cracked however I purchased insurance so I asked them to either use the insurance that I purchased or re-evaluate that desktop and give me an amount. They said it was packaged wrong. It wasnt packaged wrong because if it was packaged, all of them wouldve been broke not just one on top of That , that shouldve been stated as soon as the packages came, that one of them came damaged because when I melt them, they were not damaged as well. My thing is I paid. The desktop wasnt the estimate so on their guidelines it says that if you put in an estimate for a desktop or any electronic and its not that actual electronic that they wont even look at it that theyll send it back to you however thats not what they did so since they didnt do that and they evaluated them as well as theyre also an electronic company. I feel that they should fix the screen to the desktop and still use it because its a brand new desktop or an iPhone desktop or something around those lines because I paid for I wrapped all those things. I waited for very long time for them to respond to me as far as the evaluation on the third desktop on top of that they didnt even inform me, hey *******, theres a third desktop that we are unsure of Whats going on with this. They shouldve sent that type of an email as soon as they received the package they shouldve sent something about it being damaged and something about it being the wrong items but thats not how it went due to that I feel that I should be compensated because now

  Business response

  07/22/2024

  Hi,
  
  We would like to express our sincere gratitude to the customer for taking the time to contact us and share valuable feedback through the BBB. A comprehensive investigation has been conducted to gain a thorough understanding of the situation at hand.
  
  Regrettably, upon thorough examination, it has been confirmed that one of the devices had a significantly cracked screen upon arrival. After reviewing our surveillance footage, it was evident that the device was already in this condition when it reached us.
  
  The items were found to be inadequately packaged, with multiple layers comprising a box within a box, plastic wrap, thin paper, and toilet paper. It is crucial to emphasize that insufficient cushioning or the use of substandard packaging materials can lead to damages during transit. To mitigate such occurrences, robust protective packaging is essential to shield products from impacts and movements. Unfortunately, the insurance coverage for this particular device does not extend to damages caused by inadequate packaging.
  
  At the checkout stage and as outlined in section 19 of the agreed-upon terms and conditions, we explicitly state that "ItsWorthMore shall not be held liable for any damages resulting from inadequate packaging." This provision also encompasses cases where packages are received with missing or incorrect items. It is imperative to underscore that the insurance policy does not cover claims rejected by the courier.
  
  Finally, we would like to inform that our standard evaluation process typically spans 4-7 business days, as communicated during the checkout process and acknowledged by the customer. Regarding concerns about prompt notifications, please rest assured that all requisite information has been furnished within the stipulated timeframe.
  
  Sincerely
  

• Initial Complaint

  07/13/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  **** said Tracking number is not valid ********************** for MacBook Pro 15 Retina Mid 2014 2.2GHz i7 16GB 256GB SSD Excellent Condition $299.99Unit price $299.99 Item number: ************ was never received, **** failed to resolve issue.Order was a scam, fraudulent product sales business.

  Customer response

  07/16/2024

  From: ********************* <*******************>
  Date: Mon, Jul 15, 2024 at 1:44 PM
  Subject: Re: You have a New Message from BBB Serving *************** Complaint #********
  To: Better Business Bureau <*****************************************>
  

  
  
  

  Complaint cancelled

• Initial Complaint

  06/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Was sold an iPhone 15 pro *** 512gb locked to ***** Used device on **** network for about 3 months to discover the device has been blacklisted and flagged as lost/stolen. Now having issues using this phone on **** network. It was flagged by ******* and cannot do anything to get it unflagged as blacklisted. Its a paper weight at this point.

  Business response

  07/10/2024

  Hi,
  
  We would like to express our appreciation to the customer for contacting us and sharing their valuable feedback via the BBB. We acknowledge the customer's report regarding the matter at hand and offer our sincere apologies for any inconvenience this may have caused. We take blacklisted devices seriously and can confirm that the device underwent comprehensive testing before shipment, with a clean IMEI being verified. However, we understand that unexpected issues can arise, and it is our priority to ensure our customers receive a satisfactory resolution. In line with our commitment to customer satisfaction, we have reached out to the customer directly and proposed the return of the device to us. This matter is considered resolved on our part, unless the customer has further issues they wish to discuss.
  
  Sincerely,

  Customer response

  07/10/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************

• Initial Complaint

  05/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Sold my IPAD PRO AND MACBOOK PRO to itsworthmore.com They said i would get ******* for the electronics. They were sent in FLAWLESS SHAPE. The box weighed 9.60 lbs (the ipad/macbook) . They said the box was empty upon delivery. How does a 9.60 pound box come in as empty? PLEASE HELP THIS COMPANY SCAMMED ME. i was selling my stuff for rent and now i cant make it because i relied on trading my items to this company. THIS IS SO disheartening please help *** provided all the documentation and proof please

  Business response

  06/04/2024

  Hi,

   

  We would like to express our sincere gratitude to the customer for taking the time to contact us and share your valuable feedback via the BBB. We have conducted a thorough investigation to obtain a comprehensive understanding of the situation at hand.

  Regrettably, upon inspection, we found that the received box was empty. Ensuring the security of our warehouse is of utmost importance to us, and we maintain 24/7 surveillance systems in place. We have provided video footage confirming that the box was empty upon its delivery to us.

  Just like the customer, we were expecting to receive the specified device as per the offer, and we are eager for the transactions to proceed smoothly. Dealing with missing or lost items is a situation we strive to avoid for our customers.

  We prioritize customer satisfaction and have extended our assistance in initiating a claim with the courier. The investigation is currently ongoing, and rest assured that we will provide continuous updates on the progress of the claim.

   

  Sincerely,

  Customer response

  06/04/2024

   
  Complaint: 21748789
  
  I am rejecting this response because:
  I asked for footage of the package being brought to the package room since they have 24/7 surveillance but they only said I only have footage of 1 min of the box. How is that possible when ************ stated they have 24/7 camera footage. They have yet to find anything and everyone is suspicious. The box was opened prior to footage shown. They can provide more footage but fail to do so. It was an iPad and MacBook Pro 14. I have filed police reports and claims through *** also. I dont take this very lightly as I have been robbed. 
  Sincerely,
  
  *********************************

  Customer response

  06/04/2024

  This guy proceeds to shake the box . If they didnt know it was empty why would you shake an electronic and look into the camera this is a set up. And the lady knows something I watched this video that they provided she looks around she knows. Also I asked for more footage of my package getting brought to that specific location where he opens the box since they have cameras everywhere they stated but they said this was the only footage they had? Its a lie 

  Business response

  06/17/2024

  Hi,

  While we understand the customer's frustration, we take pride in our employees' integrity at work and can guarantee that the package was received empty. We have reached out to the customer directly to provide additional footage that shows the package being scanned in right after the courier dropped the package off. Please note that receiving empty boxes or packages is beyond our control; however, we have offered assistance to the customer, such as filing a claim, as we aim to provide a fair resolution. At this time, the courier investigation is still ongoing, but rest assured that an update will be provided to the customer as soon as the investigation is completed.

  Best,

• Initial Complaint

  04/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This is in regards to offer ******* THEY KEEP SHIPPING IT TO MY SAME ADDRESS WITH A WHOLE LOTTA RESTRICTIONS AND IT KEEPS GETTING SHIPPED BACK TO THEM AS SOON AS ITS OUT FOR DELIEVERY SINCE *** KEEPS CLAIMING I MOVED IT WHEN I NEVER DID AND I STILL LIVE AT THE CORRECT ADDRESS I CALL THEM AND THEY REFUSE TO HELP OR GET IN TOUCH WITH *** TO MAKE A COMPLAINT OR SWITCH TO A PICK UP LOCATION IF THEY DONT DO THAT AND I GET MY ITEMS BACK I WILL FILE A POLICE REPORT FOR GRAND LARCENY

  Business response

  04/10/2024

  Hi,

  We would like to express our utmost gratitude to the customer for taking the time to reach out to us and share their valuable feedback via the BBB. We understand that this situation is frustrating, and it is certainly not the experience we wanted the customer to have.

  While we made every effort to ensure prompt delivery of the package, we encountered unforeseen challenges beyond our control. The package was returned to us twice by the courier, citing difficulties in obtaining a new delivery address, despite our records indicating that the address provided was accurate. In response to to the customer's request, we promptly reshipped the package to the same address.

  Our goal is never to prolong the return process, and we reassured the customer that we would make another attempt to deliver the package. Unfortunately, due to account restrictions set in place for security reasons, we are unable to accommodate requests for pick-up.

  Upon further investigation, we are pleased to inform that our third attempt to deliver the package was successful, and the tracking information confirms that it was delivered to you on April 04. 

  Sincerely,

• Initial Complaint

  03/31/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 3/31/22, I purchased a pre-owned MacBook Pro 14" Silver 2021 (3.2GHz M1 Pro 8-Core CPU/14-Core GPU 16GB RAM 512GB Storage ) direct from ItsWorthMores website for $1,839.09. I received it on 4/4/22. Externally, everything seemed to be fine and the MacBook worked. For 1.5 years I used the Macbook without issues, rarely moving it from my desk at my home office. On 12/10/23, upon waking in the morning, the screen of my Macbook Pro crashed. First, lines developed near where the display cable connects and then after a few seconds the screen went black. On 12/13, I took the MacbookPro to Apple Genius Bar for an assessment. Their technicians found no software issues, no cosmetic damage and concluded the only possibility remaining was a hardware issue. Due to the laptop being new but refurbished, their expert opinion was that there was an error in the refurbishment process. Since I did not purchase the laptop from Apple, they could not offer support but recommended I contact the third-party (ItsWorthMore LLC) that sold me the laptop. I also went to two different local repair shops who both independently agreed it was extremely unusual and a hardware issue. On 12/14, I submitted my case to ItsWorthMore who replied that the laptop was out of warranty (by just a few months) and that they would not provide any support or repair services. Despite my detailed explanation, the technical assessment by Apple, and the laptop's age they refused to take any responsibility or provide any customer support. A top-line Apple laptop <2 years old should not randomly break due to a hardware issue. If purchased directly from Apple they would provide support, however since this was refurbished and sold by a third-party, the responsibility falls on the third-party. Unfortunately, ItsWorthMore has refused to take any sort of responsibility for their products. With expensive, high-end technical products this position is at odds with industry standards and proper business ethics and behavior

  Business response

  04/09/2024

  Hi,
  
  We would like to express our utmost gratitude to the customer for taking the time to reach out to us and share their valuable feedback via the BBB.
  
  We acknowledge the concerns raised regarding the device acquired from us in March 2022. We understand the inconvenience this situation may have caused the customer. The product was sold in flawless condition, with all components being original Apple products, clearly indicating that it underwent refurbishment by Apple and not by our company.
  
  It is important to highlight that our standard warranty offers coverage for a duration of one year from the date of purchase. We acknowledge the expectation that the device should continue working beyond this timeframe, but it's essential to note that the limitations of warranties, even for brand-new devices, are industry norms. Unforeseen issues can occur even after the initial one-year warranty period.
  
  Furthermore, we would like to emphasize that our policies, including our return and warranty policies, are in place to provide clear guidelines for our customers. By completing the order, the customer agreed to adhere to these policies, which are designed to ensure a fair and consistent experience for all customers.
  
  Regrettably, in this situation, we find ourselves unable to offer further assistance beyond the terms outlined in our policies.
  
  Sincerely,

  Customer response

  04/10/2024

   
  Complaint: 21510354
  
  While I appreciate ItsWorthMore LLC for taking the time to respond, I am rejecting this response because: the Company has provided no evidence of its claim that the laptop needed no refurbishment. Furthermore, this misses the point that the company selling a product (in this case ItsWorthMore LLC not Apple), especially a top end product like a MacBook Pro, should assume responsibility for the product working as expected under expected conditions. This product in no way worked as expected. Rejecting a valid faulty product claim and hiding behind a basic warrant & return policy is poor business practice. 
  
  Sincerely,
  *******************************

• Initial Complaint

  03/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was offered $480 for a MacBook ******** had only been used four times. When I sent it to them and got a response weeks it had gone by and my bills were due. They offered me less without any issues other than minor paint scratches and the power cord was not original and it was original the product was flawless. None of them true I used it four times four years ago. I sent it to them in the original box. I got $400 which is almost 20% less & the condition was that of a brand new model. I knew that if I had asked for it back I would have to pay and if been better off keeping it or selling it on ***** Im buying the new model, I work in real estate as an agent and had to pay $2000 is fees soon, and housing market is not doing well. I just want the total amount they offered me I never spoke to them unfortunately anyone I had a case of the flu. They basically got my product low balled me once they had it and I took it because Im not using it. I was taken advantage of and they reduced my payment by 20%

  Customer response

  03/13/2024

  I felt like I gave them a flawless MacBook Pro and was taking a loss at $480!  Then they tell me nonsense about microscopic stuff and a power cord that was the only one I had that size. Easy

  Business response

  03/19/2024

  Hi,

  We would like to express our gratitude to the customer for reaching out and sharing their valuable feedback via the BBB. We have thoroughly examined the matter to gain a comprehensive understanding of the situation. Upon our evaluation, we discovered that the device has slight scuffing on the lid as well as signs of paint wear, and this condition can worsen over time. Lastly, the charger included was incorrect. Due to these findings, the price has been adjusted.

  It is worth mentioning that we offer a reinspection option whenever our customers are not satisfied with the initial results. We noticed that the customer did not request a reinspection and proceeded to approve the offer. Unfortunately, the customer never reached out to us to discuss the issue as such we have no knowledge about their concerns. As we value customer's satisfaction, we have reached out to the customer directly and offered a resolution.

  This case is satisfactorily closed on our end unless the customer has any additional issues they would like addressed.
  
  Sincerely,

  Customer response

  03/21/2024

   
  Complaint: 21425807
  
  I am rejecting this response because:  I felt like I gave them a flawless MacBook Pro and was taking a loss at $480!  Then they tell me nonsense about microscopic stuff and a power cord that was the only one I had that size. Easy
  
  Sincerely,
  
  ***********************

  Business response

  04/03/2024

  Hi,

  We understand the customer's concern. We want to emphasize that we are simply conveying our findings: the device has been identified with signs of paint wear and minor scuffing on the lid. For a device to meet the criteria of being flawless, it should be in almost perfect physical condition. Based on the reported issue, it is determined that the device does not meet the flawless condition standard. Customer satisfaction is of utmost importance to us, which is why we proposed an additional payment, to which the customer accepted. We are confident that the offered payment is equitable considering the condition of the device.

  Sincerely,

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩