Business ProfileforIsland Management Group, Inc.

When I rent a condo I expect a clean and functional unit which is not the case in my rental. First and foremost, I am a disabled veteran and my wife is a cancer survivor still on medication and often fatigued. During our entire stay the elevator was non-functioning. We had to climb four flights of stairs with a weeks' worth of goods to unload and load back up five days later as well as every time we left our unit. Help from the owner, American Realty and South Seas who I thought was the owner of the building at the time was just not there. During my stay the only option I was given was they would be glad to call the Fire Department to carry us and our belongings up the four flights of stairs. With my military service connected to spine and hip injuries, I was in constant pain from climbing stairs. It made us depressed that we planned this trip for a year, paid for this trip months in advance only to have the most horrific vacation in our lives. Because of the elevator failure and our pain, we were limited in our movement and we could not follow what we had planned for almost a year. Local maintenance staff said they could not reset the elevator, South Seas said they put in a work request for the maintenance people to repair the elevator multiple times but it would be out most of the day and nights. The only ramp leading to the building from the handicap parking is by no means ADA compliant. I have multiple witnesses and pictures. I wanted to reach out to the owners of the building which I was told by South Seas it is your management company responsible for the building maintenance and the elevators. Our stay was July 25-30 at 4302 Bayside Villas, Captiva FL