Business ProfileforDream Vacation Rentals, Inc.

Absolutely horrendous. Arrived at the Airbnb, the exterior door to outside breezeway had no locking mechanism. The surrounding units are abandoned and under construction. I understand a hurricane but for a single woman and her young child this didnt feel safe. Within an hour of arriving I asked host to refund so I can find an alternate location that I felt safer at. He declined. Sent a handyman to seal the door. Ok well then power outage next night..we hear noises in the unit next door then the smoke detector pops off the wall. In the middle of the dark at 11:30 pm we go out to our car terrified and sit there charging my phone so we can have a flashlight. Finally go inside at 1:30 am and wake up at 3am to 80 degrees in the unit. The refrigerator is now hot and $150 in groceries spoiled. The host refuses refund so we can find a place thats actually enjoyable and comfortable. His responses are condescending and aloof. He doesnt care about guest experience and a ruined vacation. Instead he tells me to have a positive attitude.

I'm truly sorry to hear about your experience and that you felt unsafe during your stay. The safety and comfort of our guests is always a top priority.
To address your concerns:
Door Security: The door to the breezeway is indeed secure and has a locking mechanism. It was immediately looked at by our maintenance team as soon as you notified us. We apologize for any inconvenience this caused.
Surrounding Area: We understand the ongoing reconstruction from the hurricane may be unsettling, and we're completely transparent about this in our listing and pre-arrival messages. However, the resort itself has 24/7 security for guest peace of mind.
Power Outage: The power outage was an island-wide issue beyond our control, but we acknowledge it significantly impacted your stay. We apologize for the disruption and inconvenience this caused.
Smoke Detector: We're looking into the issue with the smoke detector and will ensure it's properly secured.
Refrigerator/Groceries: We apologize for the spoilage of your groceries due to the power outage. While these situations are beyond our control, we understand the frustration and disappointment this caused.
We value your feedback and take it seriously. We'll continue to improve our communication and transparency to ensure guests are fully aware of the property's condition and any potential challenges due to the ongoing reconstruction. We strive to provide a positive and enjoyable experience for all our guests and regret that your stay fell short of our usual standards.
We hope you were able to find a more suitable accommodation and salvage the remainder of your vacation.