Business Profile
Vacation Rentals
360 Blue, LLCThis business is NOT BBB Accredited.
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Reviews
Customer Review Ratings
1.15/5 stars
Average of 13 Customer Reviews
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Review fromRobert J
Date: 10/09/2024
1 starRobert J
Date: 10/09/2024
Horrible service and would not refund our money. Horrible business practice! Stay away!360 Blue, LLC
Date: 10/17/2024
Thank you for taking the time to reach out. Based on the contact information provided with your review from Better Business Bureau, your most recent stay with us was in 2018. The only note we have during that stay is you were having a difficult time operating the televisions and we sent one of our maintenance techs out to assist you. If this is not the stay you are referring to, please feel free to have the reservation holder reach out so we can better understand the situation.Review fromChristine D
Date: 10/06/2024
1 starChristine D
Date: 10/06/2024
Horrible customer service with rude attitude! Filthy home. We put sheets over the furniture to sit on as the couches were disgusting! The babies socks turned black from the never cleaned floors. Golf cart inop told it was a perk, fans not working, toaster blew a fuse everytime you tried to use it, bikes couldn’t ride because all tires flat, outdoor furniture disheveled with pine needles everywhere. You wouldn’t want to sit on any of it anyway as it looked broken down and disgustingly dirty, 360blue listed as a luxury rental is laughable!360 Blue, LLC
Date: 10/14/2024
We appreciate you taking the time to share your recent experience and apologize that the golf cart was not available during your stay. We appreciate your feedback and are reviewing your stay with our team. We hope you enjoyed the remainder of your beach getaway despite these setbacks.Review fromGlenn G
Date: 10/05/2023
1 starWe arrived at 140 Canal St “A Little Salty” and were greeted by cock roaches and ants in the kitchen. They came and sprayed so now we find a few dead ones in the mornings. With 2 kids under 2 and a house cost of $8K I find it crazy that all 360 Blue says is we handled the problem so live with it! Wow blown away try not to use 360 Blue! Benchmark is so much better!Review fromNancy S
Date: 09/10/2023
1 starWe rented 46 Pine Needle Way last week! Very Disappointed! Will never use this company again or rent this home! We had a major water leak from the upstairs shower into the main bathroom shower. It took three days before we were able to get a callback from 360 blue. I will give a review on the owner on a separate spot. I will say that prior to renting this property, please check in before Sew. You need to ask if the water leak has been fixed, the golf cart has been replaced, the gas grill has been fixed or updated, and shake out a rug or two. You will find how clean the house really is.Review fromDenise M
Date: 08/24/2023
1 starStaying in one of the properties 360 Blue manages in Watercolor. The air conditioning is not working properly. No one is answering their phone or returning phone calls. My husband had to take time away from vacation to drive to Santa Rosa to the 360 Blue office to get in touch with someone. No one would go on vacation in Florida in August and expect a luxury (advertised) rental property not to have working air conditioning in one of the bedrooms! I am not looking at the review's on yelp and this management company has 1.5 stars. Now I know why! Based on this experience I would recommend renting on 30A through another management company.Review fromLisa S
Date: 07/25/2023
1 starHorrible customer service and poorly managed company. We recently stayed at unit A-103 in Watersound. After waiting all day to check in we were disappointed in how filthy the condo was. I tried to call management every day only to get the same recording (their internal phone system was down) I spent more time cleaning than relaxing. Dirty floors, cabinets, utensils, cookware! I recommend choosing another rental company Not what you expect when spending 1000 per night.Review fromKevin D
Date: 07/05/2023
3 starsKevin D
Date: 07/05/2023
Our stay in April was great all around with the exception that we were supposed to have two bikes for our family. When we arrived there was only one bike. We had brought several of our own, however one kid was short a bike. In Watercolor a bike is a must. From Saturday when we checked in until Thursday we spoke to many different people but no solution. The bike finally arrived on Thu without any notice. We left on Sat am. Needless to say I was expecting some compensation. Instead they said that "Unfortunately you will not be able to get refunded for the missing bike. Our team just simply does not refund for missing house bikes." Use your judgement here but for the price we paid, I've since read too many complaints about the customer service from this company.360 Blue, LLC
Date: 07/10/2023
Thank you for taking the time to share your experience. We apologize for any frustration this issue caused you. An outside vendor provides our bikes, and our contract with them limits what we can do regarding compensation. We have shared your feedback with our management team for their review. We are happy to hear your family enjoyed the remainder of your stay.Review fromLauren G
Date: 06/29/2023
1 starWe used this service in 2020 and was extremely happy. Our friends use them several times every year. However, this stay our unit was disgusting and nasty. We called and a cleaning “crew” of two came out and left within an hour. We had to still check into a hotel because the animal hair and filth was still there. I was still hopeful we could just find another unit or refund as a last resort. This morning we are told no other units, even with me offering to pay more; and no to a refund. Do NOT use this serviceReview fromER H
Date: 05/25/2023
1 starER H
Date: 05/25/2023
This company deserves no stars! They were horrible to work with. 3 wks from vacation date my spouse was schedule for emergency surgery for dates of vacation. We did not want a refund or money back we requested for a date change(dates available) -this company would not budge. They DO NOT care about the customer only their profit. Things were not fixed in unit either.360 Blue, LLC
Date: 05/26/2023
Hello, Thank you for taking the time to reach out. We understand that many factors can make travel difficult. We try to be very transparent in our contract and communication that anything beyond that 60-day mark has no flexibility, so all of our guests are fully prepared. Unfortunately, this is not a change that we can approve for any of our guests. Just as you have a binding contract with us, we also have a binding contract with the owners of each home that do not allow us to make changes beyond that 60-day mark either. I can assure you that our team will always go above and beyond where we are permitted, but for cancellations and changes, our hands are tied by the contracts that exist. We are sincerely sorry for any inconvenience.Review fromRyan W.
Date: 03/22/2023
1 starRyan W.
Date: 03/22/2023
Rented a home in Watersound that was managed by 360 Blue. Very disappointing rental experience and 360 Blue made no effort to fix the problems while we were there. The rental stated it had two golf carts but once we arrived we found out one was broken and would not be fixed until after we left. Also one toilet was broken and would not be fixed until after we left. And the tub was broken and would not be fixed until after we left. All of these issues the property manager knew about before we arrived but did not bother to tell us about. How can you believe anything this company lists in the description? They offered a small refund after our stay but for what I paid a night it was not enough. I would avoid using 360 Blue for any future rentals.360 Blue, LLC
Date: 04/05/2023
Thank you for taking the time to share your experience with us. We understand that maintenance issues are frustrating. Unfortunately, the WaterSound community does not allow golf carts to be brought into the community, so providing a replacement is impossible. For issues that we are unable to repair ourselves, for both golf cart and in-house items, we are at the mercy of the scheduling of our specialized vendors. We appreciate that waiting on these types of things is frustrating, so in a circumstance where we cannot have the repairs done immediately, we offer a partial refund to account for that loss of experience. The experience of our guests is one of our top priorities, and our team does all that we can to ensure things go smoothly; we apologize your experience did not live up to that expectation.
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