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Business Profile

Vacation Rentals

Dune Allen Realty, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vacation Rentals.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/09/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My original reservation through Dune Allen was made on June 14, 2023. The reservation date was October 7th, 2023. On July 20th I realized that due to work constraints I would not be able to stay the entire 8 days, so I requested to reduce the stay to 5 days. I was told that they do not do any reduction in reservations. I was told at that time they would "check with the owner" but guess what? The owner would not allow a reduction. Dune Allen spokesperson (Sheree) stated that she could send me the contract to show me there were no reductions in stay. Here is my problem: she never mentioned this to me when I booked the reservation, and this is not the industry standard. If you book a reservation at a hotel or with any other reservation specialists, you have up until 48 hours with hotels and a month with most other agencies. This practice is not ethical and especially for a company claiming to be in business since 1958.

    Customer Answer

    Date: 08/09/2023

    I was contacted by Dune Allen Realty, and they will attempt to find another booking for the house for 1 night. If they are unable to book it, then I will be responsible. They will only do this if the complaint is removed. Please remove it.

     

Dune Allen Realty, Inc. is NOT a BBB Accredited Business.

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