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Find a Location

Martelle Homes has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Martelle Homes

      1025 S. County Hwy 393 Santa Rsa Bch, FL 32459

    • Martelle Homes

      12815 US Highway 98 W Ste 106 Miramar Beach, FL 32550-3245

    Business ProfileforMartelle Homes

    Home Builders
    Multi Location Business

    At-a-glance

    Customer Reviews

    3/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    Martelle Homes has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Martelle Homes

        1025 S. County Hwy 393 Santa Rsa Bch, FL 32459

      • Martelle Homes

        12815 US Highway 98 W Ste 106 Miramar Beach, FL 32550-3245

      Location of This Business
      1025 S. County Hwy 393, Santa Rsa Bch, FL 32459
      BBB File Opened:
      9/17/2018
      Years in Business:
      7
      Business Started:
      1/1/2017
      Business Started Locally:
      1/1/2017
      Business Incorporated:
      1/6/2017
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      BBB records show a license number of CBC1264934 for this business, issued by DBPR (Tallahassee). The expiration date of this license is 8/31/2024.

      These agencies may include:

      DBPR (Tallahassee)

      1940 N Monroe St

      Tallahassee FL 32399

      (850) 487-1395

      https://www.myfloridalicense.com/dbpr

      Type of Entity:
      Limited Liability Company (LLC)
      Contact Information

      Principal

      • Ms. Dayla Hernandez, Managing Member

      Customer Contact

      • Ms. Dayla Hernandez, Managing Member
      • Mr. Kevin Martin, Managing Member
      Additional Contact Information

      Phone Numbers

      Industry Tip

      BBB Tip: Find the right home builder for you

      Customer Complaints

      0 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Customer Reviews

      2 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Timothy R

      1 star

      01/23/2022

      Shantelle and James ******** (And Kevin ****** - The money and influence of the company) are the worst people I have ever met.

      *************************************************************** ********************* They cut every corner. Quality means nothing to them.

      Shantelle convinced me to buy a house from her and not buy a lot that my wife and I wanted. The "Family Discount" wasn't much, but we thought it was the right place for us in Grande Pointe. We signed a bunch of contracts with Martelle that gave her all the power and we took on all the risk. It was a cost-plus deal. There was no way they would lose money on it.

      Shantelle called me at 5pm on a Friday and told me that "It would be best for the company if we re-worked the deal." Shantelle is the company and they wanted to make $200,000 more.

      "For the good of the company."

      *************************************************************** *************************************************************** **************************

      The house we had the contracts on was about to go into permitting. The design and engineering were completed. Colors and finishes were decided upon.

      Shantelle put up the house for sale a month later. She used the same plans. Even had the shoe closet that my wife designed.

      These are not good people. They have cost me over $150,000 for believing that they were reputable. Martelle employees leave as quickly as they can.

      Don't let them happen to you.

      Martelle Homes Response

      01/26/2022

      Hi Tim,

      In this message you have said you lied for us. I don't know what would cause anyone to stay at a company and then willingly lie for them. I don't agree with the statements above. Martelle works very hard to build a quality home and we have a team of engineers and employees that diligently make sure to follow code and build structurally sound homes. I am always happy to speak with you if you feel free to reach out to me anytime.

      Local BBB

      BBB of Northwest Florida

      BBB Reports On

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