Complaints

• Initial Complaint

  04/18/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Do not use this company. They came out to look at our AC unit. They said it was a particular part that needed fixed. After trying to charge us $1300 for the part and diagnoses, I showed him where I could get this $500 cheaper. So he took money off the bill. 2 days later my AC is still not working. They came out 3 more times to just drain the pipe. That would work for 2 days as well and then the AC unit would stop working again. When I called the owner he got smart with me and said it would be another $700 to get it to work. The owner said that they fixed the original problem (which was a lie) and this is a separate issue. The AC has never worked more than 2 days since their original time out, but instead of owning up to the problem and saying they misdiagnosed it, he tries to say this is a separate issue and the AC worked fine when they left. Each time they came out to check why it wasn't working, the owner wanted to charge us a service fee as well, which we refused to pay. Don't use this company. The owner only wants money out of your pocket any way he can get it.

  

  Business response

  05/16/2022

  Business Response /* (1000, 5, 2022/04/19) */ YOU ARE SERIOUSLY CONFUSED! On 01/13 we diagnosed that your system wasn't working properly due to a bad thermal expansion valve in your refrigerant lines and charged for the call $322. 01/18 we replaced the bad valve and your system cool perfectly...cost $600. ONE MONTH LATER your air stopped working due to a water safety switch IN YOUR DRAINLINE, we cleared the line and charged you for the technicians time $322 THESE ARE NOT THE SAME REPAIRS! One involves the refrigerant lines and the other involves your condensate drain line. Since then we have made numerous trips to your home FOR FREE to try to figure out your drain issue with no success. We suggested that you install a condensation pump to eliminate the drainline issue. Thats it!!! We are not going to retire on suggesting that you buy a pump. It is only a solution to your drain issue. And we are not bad people, we are actually a Company that is proud of our integrity. You on the other hand.. are mad at us for being the bearer of bad news for your broken system and now you stomp your feet and try to spread this lie about us. Please do not ever call us again. We do not want customers like you. Consumer Response /* (3000, 7, 2022/04/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) More lies from this shady owner. It was 2 days after you guys came out to fix the issue. The AC was doing the same thing. So then YOU said it was not draining properly and it just needed drained. You tried that 3x. Still didn't work for more than 2 days. When I called to tell you it still wasn't working, YOU said you were tired of coming out so you would rig the system with a pump. I said I wasn't comfortable doing that because I didn't believe it would solve the problem. You got smart with me saying you knew more about this than me. So I just had aunt her company come out and they said you overcharged the system, and it was only a $133 part to fix the issue. Guess what it didn't need a pump and now it works perfect because we had professionals come take a look. I'm sure people will be able to see from your response why not to go with your SHADY business. Thank god for good businesses because this is not one. Again DO NOT USE THIS COMPANY. I will make sure to post this all over the internet as well.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩