ComplaintsforBubbly Belle
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Complaint Details
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Initial Complaint
08/06/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I made 2 purchases with Bubbly Belle back to back. They were both for 2 bath balms each and a extra ring with each order. This is a total of 4 bath balms and 2 extra rings. The first order went to a woman in AZ named ******** so i got her 1 ring and she got my 2 balms n 1 extra ring. I sent attachments of her shipping label i received and they said they would fix it. This never happened. Then my second order was sent with 2 balms and no extra ring. I sent emails with attached pictures of the 2 bath balm rings but did not get the extra ring. They said i have to go door to door and ask neighbors and to to post office. They finally sent the single ring. They refuse to give me my 2 bath balms with rings. I advised them my 2 bath balms even after i advised them that my cameras never saw the items put into my mail box. I want what i paid for. I have all my shipping labels even the one with the AZ address for ********. I want what u paid for. I told them i was going to the BBB in the email.Business response
08/06/2021
Business Response /* (1000, 5, 2021/08/06) */ Hi ******, We have just left you a message to assist and resolve your complaint. Please reach out the soonest possible time. Consumer Response /* (3000, 11, 2021/09/11) */ Bubbly Belle never reached out to me. I thought that was supposed to happen. This case should not be closed. I never got my replacement rings no emails no calls. Business Response /* (4000, 13, 2021/09/13) */ Hi ******, We would like to resolve this issue with you. Can you confirm the names of the missing bath bombs from your orders ?Initial Complaint
08/03/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
They charged me WITHOUT my consent. i cancelled the order and they sent me someone elses BANKING information. They sent me the product, and I refused the order. It has been returned back adn they still wont send me my money back!!!! this company is a bunch of scam artists. i will only buy from local people now. These people are terrible.Business response
08/19/2021
Business Response /* (1000, 5, 2021/08/04) */ Hi ******, We apologize for the inconvenienced this has caused you. We made sure that this won't happen again and have refunded the last order yesterday. Refund should reflect within the next 5 - 10 business days. We appreciate your patience.
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Contact Information
Business hours
Today,8:00 AM - 10:00 PM
| MMonday | 8:00 AM - 10:00 PM |
|---|---|
| TTuesday | 8:00 AM - 10:00 PM |
| WWednesday | 8:00 AM - 10:00 PM |
| ThThursday | 8:00 AM - 10:00 PM |
| FFriday | 8:00 AM - 10:00 PM |
| SaSaturday | 9:00 AM - 5:00 PM |
| SuSunday | 9:00 AM - 5:00 PM |
Customer Complaints Summary
24 total complaints in the last 3 years.
2 complaints closed in the last 12 months.