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Business Profile

Computer Hardware

XL Technologies, LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for XL Technologies, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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XL Technologies, LLC has 2 locations, listed below.

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    • XL Technologies, LLC

      1800 2nd St Ste 850 Sarasota, FL 34236-5995

    • XL Technologies, LLC

      PO Box 2747 Sarasota, FL 34230-2747

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:10/14/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I contracted eCampaignPro (XL Technologies, LLC) to market realtors. At the time I spoke with a representative and I was informed that they were have a three months special for the marketing and I accepted it starting January, February and March. At no time was I informed that I had to cancel after the three months if I were not using them. In the beginning of September I noticed in my bank account that the amount of $199.00 had been being deducted. I immediately called eCampaignPro and after much disappointment I was informed that they could only refund July, August and September. As of this day, I have not received any refund. Please help me recuperate this amount since I never signed any agreement and was told verbally about the three months special. Thank you.

      Business Response

      Date: 10/15/2024

      Maria Sivit reactivated her eCampaignPro account on January 3rd 2024.  Because of the content Maria Sivit was marketing eCampaignPro requires a minimum 3 month commitment.  All eCampaignPro plans are billed on a monthly basis unless cancelled via email to [email protected] or [email protected] which Maria did on September 5th.  As per our terms and conditions (see attached section 3 and 6) which were electronically signed by Maria Sivit on 1/3/2024 (see attached) there are no refunds for past charges however because she had been a long time customer we agreed to refund 3 months of past payments.  Due to a processing error on our end this 3 month refund was not processed appropriately however as of yesterday 10/14 I have processed this 3 month refund (see attached).

      Customer Answer

      Date: 10/15/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID 22392596, and find that this resolution is satisfactory to me.

      Sincerely,

      Maria Sivit

    XL Technologies, LLC is NOT a BBB Accredited Business.

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