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Business Profile

Garage Door Repair

D & D Garage Doors, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Garage Door Repair.

Complaints

This profile includes complaints for D & D Garage Doors, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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D & D Garage Doors, Inc. has 21 locations, listed below.

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    Customer Complaints Summary

    • 6 total complaints in the last 3 years.
    • 6 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/18/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased new garage door opener with phone connection 9/28/22 Had two Service call in 2023 - no problem On 2/12/25 called for service...phone reporting motion in garage every five minutes Was told to go on ************ . Service man called and came to house. Rebooted system and left. My phone connection would not work so I called him back and was supposed to have returned last Monday. Called all the phone numbers and was told "wrong number" He charged me $120 for service call.

      Business Response

      Date: 03/18/2025

      We have followed up with this customer on 3/18/25 and she claims that she currently does not have any issues with her door or anything else she currently needs from us.

    • Initial Complaint

      Date:01/27/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In September, I was backing out of my garage when my car antenna came in contact with the very bottom of the garage door. The antenna was torn from the car. I reported the incident to Pulte Warranty who in turn reported the incident to D&D Garage who in turn reported the incident to ***********; that was approximately five months ago. I have since submitted photographs and estimates of the damage at their request. They later asked me for my ******************** as if this was somehow my responsibility to pay. If I had smacked the garage door in the middle, I would say it was my fault; that I should have seen, but the top of my car is completely out of my view. One of the statements made by the representative of *********** was, "I tell my customer to also look in their side view mirror." I don't know how she expected me to see the top of my car and the bottom of the garage door that was supposed to have been up in my side view mirror. I sent her a picture of what I see in my side view mirror. Prior to this incident, I reported that the garage door was having issues with going up, starting to come down and then going up again. The first response was to send someone to lube the chain; the problem persisted. Another issue with the garage was some kind of glitch that had to do with a chime on the app that indicated the garage was either opening/closing when we were miles away from the house. I even suggested that maybe it had something to do with the way the caps were placed on the exposed wires of the sensors. When I first moved into the house, the wires attached to the sensors were exposed; had no safety caps on them. I have submitted two estimates, the 2nd has me paying for parts inadvertently because my car is still under warranty for parts and not labor. I am filing complaints against both companies because this has dragged on way too long. Both companies refused to take responsibility for their faulty equipment or incompetent (lack of better word) installation.

      Business Response

      Date: 02/10/2025

      Dear ******* *****

      Thank you for bringing this matter to our attention. We apologize for the inconvenience you've experienced regarding your car antenna and garage door issues. We understand your frustration with the prolonged process and lack of resolution. Please note that D&D Garage Door is not responsible for the installation service; *********** is responsible, and any concerns should be directed to them.

      Sincerely,

      D & D Garage Doors

    • Initial Complaint

      Date:04/19/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was having issues with my garage doors not functioning properly on a house that is just over a year old. D&D did the original installation so I called them to come out and service. The technician notice that the lower rollers on one of the doors had not been installed properly and took pictures to show his boss. They were crooked, which had caused them to rust significantly versus all the other similar parts. He called it in and also gave me the name of a supervisor, ******. He said I would hear from him in a few days, and if not, to call him. Not hearing anything for about a week, I called and got ****** on the phone and explained the situation. He recalled the issue and asked me to give him a day and he would call me back. I gave him another week or two and never heard back. I called again and got ******, who once again asked me to give him the day to figure things out and he would call me back. Once again, no returned call. I called a third time a couple weeks later and got ****** on the phone for a third time. Same response that he would call me back. I told him if I didn't hear back this time I was going to call my lawyer. I decided to file this complaint as a first step. Hoping we can get this resolved without having to take legal action.

      Business Response

      Date: 05/06/2024

      I am currently pulling the phone logs to and from the customers phone number to understand the communication issue.  

      If the rollers we installed slightly crooked would have no affect on them rusting.  Per our tech, he made a comment about the rollers being crooked, and also a comment about them being rusted,  However, the two things are not related.  The tech also noted that the door and motor were working fine.  See below:

      "Didn't do anything at this house genie op was working fine but 16x8 0235 WD bottom roller are not even make alot of pressure to both bottom rollers also roller are rusted little door is fine."

      This service was done 1-24-24.

      The original install was completed for customer ****** Development on 5/24/22.  

      Our labor warranty is 1 year, so this would be beyond that, but we will reach to the homeowner to correct.                                       

       

    • Initial Complaint

      Date:05/22/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered door (4 panels - we had new motor and track) 12/21/21, Installed 7/26/22 with dent. Very professional installer showed me debt and photos of it, said he would order it immediately upon his return to the shop.By 10/17/22 I had gone to D and Ds shop on Cattleman to ask where the panel was. They said someone would be out to examine the door.A gentleman came out took a picture of the back of the panel and blamed the installer for not ordering, which didnt sound quite right to me.Now 10 months later, and over four promises from front desk and D and D ************ to call me back (never since I called them to ask where the replacement panel was the 1st time) have I had a single call from them.I just want them to take their installed as damaged goods back and give us our money back.

      Business Response

      Date: 12/20/2024

      Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and frustration you experienced with your garage door installation and the delays in resolving the issue. We understand that this incident occurred two years ago, and we regret that it was not addressed to your satisfaction at that time. We also apologize for not responding to your BBB complaint sooner. Since then, we have made several changes within our business to improve our service and customer satisfaction. Your feedback is important to us, and we are dedicated to improving our services based on your experience.

    • Initial Complaint

      Date:04/24/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My garage door was installed a little over a year ago. Its out of alignment making a huge noise each time we use it. After making 20+ calls, leaving voice mails, D&D keeps sending me to *************** phone # due to my location. Each time saying that location is not operating well. But not trying to remedy situation.Finally, after spending way too much time trying to get them to fix the problem they caused, I was given an appointment date/time. They never showed up! *** since called and left multiple voice mails and sent emails to the person who confirmed the appointment, no response.Im looking to see what recourse I have from here. Small claims court, etc. They just dont care to try and remedy an issue once theyve been paid. Bad management.

      Business Response

      Date: 12/20/2024

      Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and frustration you have experienced with your garage door and our service. We understand how troubling it is to deal with a noisy, misaligned garage door, especially after making numerous attempts to get it fixed. It is unacceptable that you have had to make over 20 calls and still not received the assistance you need. We apologize for not following up on your BBB complaint sooner and understand your frustration and regret any inconvenience this may have caused. Over the past few years, we have made significant improvements to our business practices to ensure better service and customer satisfaction.

    • Initial Complaint

      Date:09/08/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello, my complaint is against D&D Garage Doors I purchased a Garage Door Opener form the ********** store in *******, ********** is contracted with D&D Garage Door. Several months ago, the Operator Latch detached from my garage door and came crashing down. (This I feel is equivalent to brakes failure on an automobile.) This was dangerous and could have been deadly. I contacted the company they arrived 4 days later.I mentioned to them that because of the heavy force of this huge door, my Garage door was damage. I gave the company pictures of my door as well as the operator latch which had become detached.This company has as shown no concern regarding this terrible incident and was rude and disrespectful. I have asked for a door replacement or monetary compensation. This happened in April and we are in the month of September.I sent a certified letter to the ***************** no one sign the certified card. D&D Garage were rude and nasty and told me they would give me a free quote for a new door., I could have called the News Station and exposed their unfair practices. Again, this was dangerous and could have been deadly for me and my family D&D Garage did not give a verbal apology and they have been rude and unprofessional. The fact that they have ignored that the Operator ***** became detached is horrible. If the Garage Door Opener had been properly installed this never would have happened. The Garage Door Opener was installed 8/20/21 Thanks for your assistance.

      Business Response

      Date: 12/20/2024

      We sincerely apologize for the distress and inconvenience you experienced with your garage door opener and the subsequent damage to your garage door. We understand that this incident occurred two years ago, and we regret that it was not resolved to your satisfaction at that time. Your feedback is important to us, and we are committed to improving our services based on your experience. Please accept our heartfelt apologies for the inconvenience and frustration this situation has caused. We value your feedback and will use it to ensure better service in the future. Thank you for your understanding.
      Sincerely, D & D Garage Doors

    D & D Garage Doors, Inc. is NOT a BBB Accredited Business.

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