Complaints

This profile includes complaints for Raul Luna Academy, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Raul Luna Academy, LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Raul Luna Academy, LLC

  5342 Clark Rd # 1308 Sarasota, FL 34233-3227

• 

  Raul Luna Academy, LLC

  Sarasota, FL 34236

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/16/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** **** Academia, pedi un reembolso del curso y segun ellos enviaron el dinero a una cuenta bancaria que yo no uso, y no tengo contacto con la persona a nombre de esta cuenta. No actualizaron mi tarjeta bancaria al momento de la transferencia incluso antes de el deposito les proporcione hacer el pago a esta nueva cuenta. Les pido hacer una Disputa bancaria para que la transferencia sea cancelada a traves de banco. Y ellos no dan ********** Necesito ese dinero depositado en mi nueva tarjeta asi como les pedi desde un principio. Tengo los correos enviados donde se los comunico y no me dan ********** Yo no tengo como recuperar ese dinero que ellos depositaron. Por favor ayudense a dar solucin a mi caso.

  Business Response

  Date: 04/16/2025

  Thank you for the opportunity to respond to the complaint submitted by Ms. ***** ********. We take these matters seriously and appreciate the chance to clarify the situation.
  

  The customer requested a refund for a program purchased. In response, we processed the $3,000 refund to the original payment method, which is the standard procedure required by our merchant processor. Refunds are always issued to the same credit card or account from which the original payment was made.

  After we processed the refund, the customer has requested that we transfer the refund to a different credit card. Unfortunately, we are unable to do so. We do not have the ability to redirect a refund to an alternate card or account, nor can we initiate a bank dispute on behalf of a customer, as this is not the way banking or merchant systems operate. Once the refund is issued, it is the financial institution that completes the transaction and posts the funds.

  We have reviewed our records and confirm that the refund was successfully processed, attached are proofs on our end to the original payment method. If the customer no longer has access to that account, we kindly suggest that they contact the financial institution associated with that card directly. They will be able to assist in recovering the funds, which may include issuing a check or routing them to a new account depending on their internal policies.

  We remain available and willing to provide any documentation needed to support the customer in that process and hope for a quick resolution on her behalf.

  Customer Answer

  Date: 04/17/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** Barrueta *******

  I attached the proof I paid the course with two different debit cards and the payment was made to the last card I used.

  I believe we can work this together, it wont be any extra charge on you cancel this payment.

  Like you guys said only can return the payment to the card was used, I ask to refund the 2000$ to the card number is on the attachment. Please

   

  The card ending on 2577

• Initial Complaint

  Date:01/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  With over $10,000 paid to the business in promise to make real estate deals and insistent calls and emails offering more promising opportunities, I have saw none. I purchased what they call Acelerador de tratos but must say it does not work it hasnt worked for me on too having to pay a $125 monthly membership. I ask for a refund in lack of its promising working service that did not work.

  Business Response

  Date: 01/06/2025

  Dear BBB Representative,
  Thank you for the opportunity to address the complaint submitted by Ms. ****** ******. After reviewing our records, we were unable to locate any purchase or email associated with ********************************* under Raul Luna Academy. However, based on the information provided, it appears that the purchase in question was made through Pro180, an affiliated entity. However, billing, and customer support for that product are handled separately. We recommend that Ms. ****** ******. contact Pro180s customer service team, who will be able to assist with this matter and address their concerns regarding the program and membership.
  If further clarification or assistance is required, we are happy to facilitate communication between Ms. ****** ****** and Pro180 to ensure a successful resolution.
  Thank you for bringing this matter to our attention, and we remain committed to supporting our clients and affiliates in any way we can.
  Sincerely,
  ******* **********
  Ral **** Academy

• Initial Complaint

  Date:09/10/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 27th, I paid $5,000.00 to the business to receive access to a program which contained online courses, video calls, and other services. After paying, I did not have access to the online courses. On July 29th, I emailed the business to inquire about the lack of access. The business responded to my email saying I needed to sign a form before accessing the content. I signed and submitted the form digitally but still did not have access. While contemplating this issue I did some more research on this organization. I found nearly identical complaints with issues like mine. I also learned that members of this group have been held liable before for fraudulent behavior. They have reportedly misled numerous people and potential clients with false information and misleading advice. They repeatedly have asked for compounding investments without their program providing substantial results. I am now sure that this is the beginning of what they are trying to do to me. I filed a dispute with my credit issuer because I never received access to the full program as advertised. The business countered in my dispute that refunds were not offered and I signed agreements acknowledging so, but a refund is a return of payment for a return of services and I received no services for my payment . They also claimed they attempted to reach out to me but the only contacts I received were automated mailing list emails asking me to join their scheduled video calls. They also invited me to a meeting in ******* but upon further investigation, several former clients have testified that this is another way the business defrauds people. The meetings are held with the same intent: to coerce investments from eager yet vulnerable people. This business is very unprofessional and will take advantage of their clients unless held responsible. They must return my funds and cease attempts to reach me. Please help me correct this situation by recouping my funds and holding the business accountable.

  Business Response

  Date: 09/12/2024

  Thank you for sharing your concerns. We take every feedback seriously and would like to provide some clarification regarding your experience with Ral **** Academy.

  Upon receiving your payment on July 27th, we promptly responded to your inquiry on July 29th, explaining that access to the courses and program materials is granted once the agreement is signed. This is a standard practice to protect the proprietary information contained in our materials, ensuring it is not shared outside of our platform. We did receive your signed form, and at that point, access should have been provided, based on our records you accesed the platform August 02, 2024.

  Refund:
  You mentioned filing a dispute with your credit card issuer regarding the payment. We would like to confirm that the refund has been processed, and no further funds are owed. Our policy on refunds was clearly outlined in the agreement you signed, but we honored the dispute resolution process and ensured your funds were returned.

  Misleading Claims and Allegations:
  We are committed to transparency and ethical practices. We understand your concerns and take such accusations seriously, but it is important to emphasize that we have always operated with integrity and a focus on providing educational resources to our clients.

  Program Invitations and Events:
  The invitation to the meeting in *******, as well as other invitations to our video calls, are optional opportunities for our clients to further engage with the program and network with other participants. We understand that some events may not suit everyones preferences, but these are offered as part of our commitment to providing ongoing support and value to our clients.

  We regret that your experience did not meet your expectations, but we have done our best to resolve your concerns by ensuring that your payment was refunded in full.

  Should you have any further questions or need clarification, please do not hesitate to contact us directly. 

  Thank you for your time and for allowing us the opportunity to address your concerns.

• Initial Complaint

  Date:07/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  En esta fecha pague $2000 dlares *** un curso de bienes races que jamas obtuve, que jams lleg a mis manos, pague $2000 dlares *** una mentira, me atendieron de la academia de ********, nos insistieron terminando con nuestra tranquilidad en casa, y aprovechndose de la buena fe de nosotros que cremos en esta jente con *** manera tan desleal de engaar a la gente, cuando ya pague y ellos obtuvieron el dinero, la persona que me atendi, me insisti que si guardaba la targeta para futuros pagos a lo cual me negu y le dije que no, que no guardara mi targeta que yo los llamara para hacer el prximo pago, pero no esta academia sin permiso guardo mi targeta y d***parecieron, llame insistiendo todo un mes pues to obtuve nada *** mis primeros $2000 dlares, e aqu el recibo >> Recibo de Raul Luna Academy, LLC Recibo #****-5671 CANTIDAD PAGADA $2,000.00 FECHA DE PAGO 14 de diciembre de 2023, 22:24:11 Modo de pago ****** Resumen Mastermind 90 - 3 Pagos $2,000.00 Cantidad cargada Si tiene alguna pregunta, pngase en contacto con nosotros en ******************* o llame al ***************. *** fue mi sorpr*** que al mes me sacaron sin mi permiso otros $2000 dlares que hasta la fecha 7/8/2024 no quieren reembolsarme mi dinero, esto es robar. Esto es ESTAFA, aqu est el recibo del dinero robado de mi cuenta en 1/ 14/ 2024,Receipt from Raul Luna Academy, LLC Receipt #****-8453 AMOUNT PAID $2,000.00 DATE PAID *** 14, 2024, 10:30:41 PM PAYMENT METHOD ****** SUMMARY Mastermind 90 - 3 Pagos $2,000.00 Amount charged $2,000.00 If you have any questions, contact us at ******************* or call at ***************. EXIJO Y ESPERO LA DEBOLUVION DE MI DINERO, pnganse en contacto conmigo *** favor gracias

  Business Response

  Date: 07/23/2024

  Thank you for bringing this issue to our attention. We appreciate the opportunity to address the concerns raised by ******************* regarding their experience with Raul Luna Academy.

  Based on the order records Ms. **** provided we found a different client name and a different email address. If she can provide that info here, we can share all the details about all the refunds regarding that account. 
  
  Thank you so much

  
  

• Initial Complaint

  Date:05/30/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have attached a PDF document with the explanation and another PDF document as well as a Word document with the proof of my complaint. I tried to upload a video where ***************** mentions every single bonus on the Mastermind90 but your system does not support it. Please let me know if there is any other way I can submit it.

  Business Response

  Date: 06/05/2024

  Hi BBB, we talked with Ms. ******** and we were able to square up this misunderstanding. Attached you will find her response. Please let us know if you need anything else from us. Thank you 

• Initial Complaint

  Date:05/28/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Pague un curso de mastermind x ******* en la academia de ***************** donde se me ofrecieron bonos donde daba 10 sesiones personalizadas y en el contrato solo agregaron 3, se me ofrecieron 2 **** completos unicamente para las personas que se inscribieran en ese momento lo cual yo hice y hoy al venir al supuesto mastermind esclusivo descubro que hay muchisimas personas no solo las q se inscribieron..y mi mayor molestia es que ni siquiera tengo acceso al curso de mastermind x el que pague desde el 19 ******* ..les e estado pidiendo ayuda para ingresar y solo me mandan correos sin resultado..no fue lo que me ofrecieron y quiero me reembolsen al menos el costo de los 2 cursos por 5000 y 420 dlls.porque la inversion de el viaje hacia *************** etc nunca lo recuperare ...esto se trata solo de ofrecerte cosas q no son vdd solo para que compres el curso y despues lo manejan de diferente manera y esto no fue lo que me ofrecieron si me lo hubieran explicado de verdad como era no lo compraria...gracias

  Business Response

  Date: 06/10/2024

  Hi BBB, we were in contact with *********************************** and we processed a full refund. This action was taken immediately after receiving their request to ensure their satisfaction.

  We strive to provide excellent customer service and regret any inconvenience *********************************** may have experienced during their transaction. We believe that the prompt processing of their refund demonstrates our commitment to customer satisfaction and our adherence to high service standards.

  Please let us know if there is anything more we can do to assist in this matter or if further information is required. We appreciate the opportunity to resolve any concerns and are committed to ensuring a positive experience for all our customers.

  
  Thank you for your attention to this resolution.

  Customer Answer

  Date: 06/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:04/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Raul Luna Academy he does false adverting and harass you so you can get different programs with him he also tells you that you need to have an LLC he persuades you in getting it when I told him I was not able to get a LLC at the time because I was going through a divorce process he told me to get it under someone else name I told him that it was a fraud. I never signed any contract with him

  Business Response

  Date: 05/25/2024

  Hi BBB, after carefully reviewing all the information, we decided to process a refund just to close this chapter. Thank you.

• Initial Complaint

  Date:02/28/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Ral **** Academy offers courses in which it offers you to teach you how to make real estate deals, without credit, without Money and with no experienced, and in an easy and fast way. They constantly call us to sell the courses, they even encourage us and insist that we can use our credit cards to purchase them. They excited us and played with our illusions and need to get ahead. Once we buy the first course, they continue to insist us to buy another and then another and so on. We bought 3 courses, or events. 5 thousand, 4 thousand and 10 thousand dollars. And unfortunately we are not the only ones we know many of victims in my same situation where they have not made real estate deals and are also indebted with credit cards for being part of the Ral **** Academy.We no longer want more victims of the Ral **** academy. ***************** should be honest and speak the truth about what it is to make real estate deals, but he talks and says it is super easy to make people to buy his courses. We want Raul Luna Academy to refund us what we paid. So we could pay off what we owe to the credit cards where we got the money to purchase the ***************** products.We no longer want more victims of the Ral **** academy. ***************** should be honest and speak the truth about what it is to make real estate deals, but he talks and says it is super easy to make people to buy his courses.

  Business Response

  Date: 04/03/2024

  This complaint has been successfully resolved. The moment we received the complaint we took action and contacted Mr. ******* and reached a favorable solution for him and received confirmation that they are satisfied with the resolution provided.

  We are committed to ensuring the highest level of customer satisfaction and appreciate the ********************'s role in facilitating a constructive dialogue between Raul Luna Academy, LLC and our customers. Please update your records to reflect that this complaint has been resolved. If you require any additional information or documentation from our side, do not hesitate to contact us.

  
  Thank you for your attention to this matter.

• Initial Complaint

  Date:02/19/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Qiero hacer una queja contra Raul Luna Academy para recuperar mi dinero me me estan robando.primer pago 01-05-24 $97.00 dolares por un webinar de motivacion de 7 **** patra aprender a inveretir en bienes y raices.segundo pago 01-27-24 $1500.00 dolares y no recibi nada ******* de mi dinero. Me hicieron grandes promesas de ensenarme todas las estratejias para invertir en bienes y raicessin dineroy sin credito. me prometieron enviarme Programas Automtizadas para buscar las mejores oprtunidades de bienes y raices en todo el mercado de ***, Programas Automatizadas para hacer caculos de todos los precios para: comprar, vender, invertir y hacer hacer calculo de precios de remodelaciones ********, duplex, apartamentos etc. tambien documentos legales para hacer y cerrar tratos para no fracasar. tambiem acceso a una ********* de ********** de invercionista para aprender estratejias y intercambiar ideas. por el precio de $5000.00 dolares en 3 pagos por 3 meses. el dia 01-27-24 les pague $1500.00 dolares con tarjeta de debito *************************** card 8065 y ellos me mandaron un recibo con este #********. y al dia siguente me llamaron para pedirme mas dinero en ese momento no tenia mas dinero y les dije que no tenia mas y dejaron de contestar mis llamadas y mensajes de texto en varias ocaciones ya les pedi por mensaje de texto que reembolsen mi dinero pero responden. les pido por favor me ****** a recuperar mi dinero gracias.las personas que me contactaron me dijeron que se llaman *********************** ************ email **************,com y la otra persona dijo que se llama ***************************** ************ les por favor me ayuden a recuprar mi dinero gracias. nu

  Business Response

  Date: 02/29/2024

  Thank you for bringing this matter to our attention. We at Raul Luna Academy take any complaints and concerns from our clients very seriously, and we are committed to providing the highest level of service and support to all our students.

  Upon receipt of this complaint, we immediately conducted an internal investigation to understand the circumstances surrounding the client's experience. It appears there was a misunderstanding regarding the payment process for our program, which unfortunately led to the client not receiving access to the program after making a partial payment. We wish to clarify that this was not a matter of intentional oversight; rather, it was an issue of communication that we were previously unaware of, as the client had not reached out directly to our designated support channel at *******************.

  We understand the importance of rectifying this situation promptly. As such, we have processed a full refund to the client as of today, please see the image attach. We believe this action demonstrates our commitment to fairness and our willingness to resolve any issues that our clients may experience.

  For future reference, we encourage all our clients to utilize the official communication channels provided at the time of enrollment for any queries or concerns. This ensures that any issues can be addressed efficiently and effectively by our dedicated support team.

  We apologize for any inconvenience this situation may have caused the client and assure you of our ongoing commitment to customer satisfaction and excellence in our programs. Should you require any further information or wish to discuss this matter further, please do not hesitate to contact us.
  Sincerely,

• Initial Complaint

  Date:11/20/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 2022, I bought my first course and paid $100 to the academy. After this, they offer a second course for $5,997.00. that I paid with my discover card. I was not sure to spend this much money, but decided to try. I did not sign any contract. I took the course for a little longer just following their advice to keep sending offers to get a deal. It did not worked out since they would not borrow you money as they promised ($250,000) if the deal does not follow the rule. VDR (value of property after renovation) X 70% - renovation= offer price. basically, you would have to deceive people to be able to buy the property with that offer price. moreover, the would not borrow you the money to buy the property if the offer does not follow the rule. Obviously, prices got higher. This is totally a scam.