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Business Profile

Manufactured Home Repair

American Mobile Home Services of SWFL LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for American Mobile Home Services of SWFL LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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American Mobile Home Services of SWFL LLC has 3 locations, listed below.

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    Customer Complaints Summary

    • 8 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/28/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      *********************** is now posing under this company.He switched from Mod-Zen Construction.He took $12,456 deposit from me for a bathroom project and destroyed the bathroom!Inside Walls, floors, electrical, and outside walls destroying siding!!!He keeps promising me to refund my money since December 2023. Not 1 dime has been returned!I actually call this new business for a quote and *********************** called me not knowing it was me!!!I have sent certified mail to Mod-Zen Construction LLC and now I must send to this company.When will this man be caught and charged for fraud?!$12,456 deposit $7,000 damages Total: $19,456

      Business Response

      Date: 06/28/2024

      This is not true, YES ************ signed a contract with Mod- Zen Construction <we did the demolition

      first and ordered the materials while we would obtain the permit for the job,during  this time she was having other work done by a un licensed contractor , we agreed to back away from the job , and refund her money back, Mod- zen is trying to work out the terms now,she will receive a refund.

      Customer Answer

      Date: 06/28/2024

       
      Complaint: 21905885

      I am rejecting this response because:

      Sincerely,

      *******************

    • Initial Complaint

      Date:06/24/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was given his contact information by Home Nation Manufacture Home dealership. Of which I will be submitting a separate complaint about them as well. The second time I met him on 4/27/2022 is for the installation of home. He was paid $10K by a Personal check #****. He or his son ************************** started procedure of the Charlotte County Permits. 2/8/2023 the home arrives from Legacy Homes. ****************************** and son ***** completed the permits by that time of which his son ************************** stated he would file for an extension, and never did. They are currently Expired to current Date 6/22/2024. January 10,2023 the scraping of the vegetation was done, The house sat apart in two separate units till September 20,2023 when his subcontractors MW Installers ************ moved it to its proper position, after placement side by side the interior and the crossovers dont match up, even w/hurricane anchors, to date its still the same. A consumer complaint was filed March 12,2024 with FLHSMV upon him, their finding during their first inspection there were several cited violations Florida statues to be corrected & re-inspection update 5/2/2024 still remains incomplete. *************************** contacted Infinity **************** Servicing requesting payment by an invoice of another $10K, which they paid him without my acknowledgment out of my escrow being held for at time of completion. So in total he has received $20K for contract of installation and with his other business Mod-Zen Construction its a total of $40K combined. May 6,2024 a Consumer Complaint had been filed at ****************; registered Violation letter sent as well by the Charlotte ****************** Building Permits stating August 2024 present himself at a board meeting. There HAS NOT been ANY ******************* ******** connected to the home. Prep work PVC water line lying in the ground capped with NO Water Meter attached. Two steps delivered Asked to contact ************* by him; HOA$25DailyFinesAccrue2/18/2024

    • Initial Complaint

      Date:04/30/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ******************** at American Mobile Homes was supposed to repair a beam under my mobile home. The transaction too place on April 10th. The full amount was wired to him as he said he needed it to order the part. he said the hepair would be done by the week end. it still has not been done. We need to have it repaired in order to sell it so that that we can purchase another in ******** to be near family as ou health is failling.

      Customer Answer

      Date: 06/17/2024

      I have heard from this company and they have completed the work they promised and were paid to do. Thank you

    • Initial Complaint

      Date:03/20/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Called AMHS for a quote on Vapor Barrier. Gentleman came to my house and quoted me a price of $5790.00. Price was for taking out old insulation and replacing with new insulation and installing a new vapor barrier. was told that they could do the work in the next 2 weeks.Was asked to pay half down to start the work $2895.00. The date we signed the paper was 3/6/2024. The next day a man came out and removed the insulation from under the house. he finished for the day and said someone would be back on Monday to finish the job. Have not seen anyone since. I have emailed ********************* twice. Last email was told they would be out to work on the house Thursday and Friday March 7and 8. Have not heard from them since. will not return emails and drove to the address listed on the paper work. One place was a garage door in a building. The other place I was confronted by a person who said multiple people were looking for ********************* but that was not his place of business. Emailed ********************* 3/6/2024. 3/10/2024. No response

    • Initial Complaint

      Date:01/23/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Signed contract with company Dec 8th, 2023. Realize hurricane *** did a vast amount of damage to our area. But every time I get a contact from the company they assure me they understand my concerns and will be here-even used the word ASAP at one point -to get the work done. They lie-CYA I guess to get people off of their backs but that is only once they do respond. Say they understand our concerns-people will be there and then nothing happens. At least behonest and give us a date when work will progress. and that it will...

      Business Response

      Date: 02/05/2024

      We are active on site, and working hard to finish this job. Thank you for your patience. 

      Customer Answer

      Date: 02/06/2024

       
      Complaint: 21185185

      I am rejecting this response because:
      They were on site...have not finished because all materials were not delivered. Believe delay in working our site is because they claimed they could not find the second payment we gave them. Made first payment in Dec of 2022 and  second payment not even a month later in Jan of 2023. *** who took the check said "OK, now we can order your materials." So here we are in Feb of **** and feel that the number of times they have said we were "next on the list" and were going to be here and did not show has just aggravated us to no end. Just want what we contracted for to be done and pass inspection. Want ******* checked out and other jobs but will looking elsewhere for that evn if we have to wait on that. 
      Sincerely,

      ***************************

      Customer Answer

      Date: 02/23/2024

      This response was provided verbally to BBB:

      The business has resolved all issues. Thank you!

    • Initial Complaint

      Date:09/14/2023

      Type:Order Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      More than 2 years ago we hired this company American mobile home to move a modular house in Sarasota county, **** did not want us to go to sign the contract at the office, he offered to sign at our house, we signed the contract in the presence of my brother and we gave him $6,500 to start working, in the contract we signed we agreed that he would receive this amount at the beginning and at the end we would give $20,000 the work he had to do was move the modular house for 3 to 6 weeks, this amount of time was decided by him and we agreed. Approximately a year ago I started working but they have had many mistakes, they do not present the correct information to obtain the corresponding permit and the county tells us that the permit is stopped because of him, now we are desperate because we have been paying for two years an income that is increasingly more expensive and all thanks to the fact that our project is not finished.

      Business Response

      Date: 09/17/2023

      We are working with the customer to resolve this.  This has been a very difficult project.  It took more than 8 months to get a permit. We would like to get this done soon, and wish to know when the customer will be here.

      Customer Answer

      Date: 09/18/2023

       
      Complaint: 20599369

      I am rejecting this response because:
       This company is trying to blame us when the county has been waiting for 4 months to update their insurance and licenses and so they have spent 2 years with these same pretexts. We have been trying to talk to this company for more than a months and they simple do not answer my messages.


      Sincerely,

      ***********************

      Business Response

      Date: 09/21/2023

      We pull permits everyday and have licenses and insurance.

      The problems were with zoning and engineering.

      would you like to be there when we move the house?

      Customer Answer

      Date: 09/21/2023

      Denuncia
      : ********

      Rechazo esta respuesta porque: In the documents that I put on the page I have put the messages that the county has been sending me and none of them mention that there are problems in engineering and zoning, all the problems are related to licenses and insurance, this Monday I asked again and everything continues equal. I just want this company to have a date to finish my project, which should have been completed in a maximum of 6 weeks and has taken more than 2 years, I'm just waiting for the specific date for them to finish my project. Would you like me to send more documents that the county has sent me?

      Atentamente,

      ***********************

    • Initial Complaint

      Date:05/16/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      April 1 2023 A wire transfer was accidentally sent to this business after all work was completed and fully paid for in November 2022.The Owner *********************** acknowledged that I am paid ** in full.The sum of the wire transfer is $3,480 which was accidentally sent because I grabbed the wrong previous wire transfer slip to copy the information. I spoke to the owner on the phone who recognized the mistake and said the cheque was mailed by text to me.Since This has happened i have tried numerous times to contact them by phone, text and email and am sure they have blocked my number.I Spoke to **** from his office today by calling from a different number and she said they credited the amount to a friend of mine ************************* who is currently in dispute with the owner *********************** for current work being done and money owing.nothing to do with me.

    • Initial Complaint

      Date:08/06/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of transaction 12/7/21, AMHS started job and partial completed took an additional deposit 12/23/2022 to work on roof but never came back to finish job. We went to someone else and tried to have them put remaining funds toward another project but they never came back out. I've called multiple times for a refund but now they won't call back or anything. Any help you could give would be appreciated. Thank you ******

      Business Response

      Date: 09/01/2022

      Business Response /* (1000, 5, 2022/08/12) */ We have talked to Ms **** and have agreed to refund the difference of work done and money deposited. We have had a problem getting the materials the customer requested because of the delays in the supply chain. Consumer Response /* (3000, 7, 2022/08/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) Not yet I will have to see how much they determine the refund will be. They didn't mention an amount when I spoke with them so I'm still waiting. I hope they realize we gave $**** to the person who was to take care of the roof plus they owe additional funds that we submitted.

    American Mobile Home Services of SWFL LLC is NOT a BBB Accredited Business.

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