Business ProfileforFIMC Partners LP

I only gave one star because it was required. I would give zero if that were an option. There are far better auto clubs on the market that are more affordable. The 3 times that Ive used their service have all been equally pathetic. The first request for a tow took 12 hours. The second left me stranded on the side of a busy interstate at night for four hours. The most recent incident involves a repair reimbursement claim. Their website states that it will take 7-10 days for uploaded documents to be reviewed. When I called today (the 10th business day), I was told by the customer service rep that she was unaware of that. She stated that it typically takes ***** business days for review. Conflicting information seems to be a theme when dealing with this company. To say that Im less than pleased is an understatement. Stay away from this joke of a company.

We have reviewed ************** membership, her tow service requests and her Auto Repair Reimbursement claim. With both tow events, our dispatch service encountered delays in locating an available service provider. Unfortunately, the only available providers required an extended wait time and ************** experienced a wait until the following day in one instance. We deeply regret any inconvenience caused to ************** due to these delays and have taken this feedback and escalated the issue to our team for review.

Regarding the Auto Repair Reimbursement, the claim was initially received on March 20, 2024,but did not include certain details required for claim submission. Upon receiving the complete documentation, our third party administrator processed and approved the claim and an ACH payment of $59.70 was issued on April 5,2024. We acknowledge the frustration that ************** felt during this process and are actively working to enhance our procedures including reviewing our processes to ensure that agents communicate in the most clear way possible the items required for claim submission and the claim review timeframe.  Our third party claims administrator is also evaluating the possibility of updating the review timeframe.

We apologize to ************** for any distress or inconvenience these incidents may have caused and are committed to always providing our members with outstanding customer service.